Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "bank" has been a nightmare to deal with so I decided to close my account. I initiated a transfer of funds to a ******************* account on March 31st, so I could close the account. After a week, the transfer had not been completed so I called customer service only to be told they saw no record of any transfer of funds being initiated. (I have emails to prove the transfer initiation that never went through). On April 6, while talking to customer service about cancelling this account and getting my money out of their bank, they advised me to add/link a new checking account to my ********************** account so they can transfer the funds once the account is closed. The representative helped me link a SOFI checking account (again, i have email confirmations of this). We closed the account and I was told the transfer would be completed in 3-5 days (Per confirmation email). 6 business days later, I call acorns yet again because the transfer has not been completed and I received an email saying I must transfer funds before account can be closed. (Mind you, online and on the acorns app, it says my account is pending closing and will not allow me to make any transactions whatsoever). So, here we go again! I call acorns (April 14) to be told they don't see the Sofi account that I linked to acorns on 4/6! Now they want a copy of my bank statement from sofi to "expedite the process". The representative sends me an upload link that doesn't work and says she is going to now escalate the issue and I should hear something back in 1-3 business days via email. This is not acceptable this bank has been holding up my money since March 31st and I cannot even speak to a supervisor or escalation **** All the supervisors were "busy". There is no bank I have ever banked with that operates like this and it's not okay. I need my account closed and need my money ASAP. They should not be this difficult to deal with and/or holding up people's funds! Very frustrating and discombobulated. Terrible.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to a business that said they can get my credit fixed and apply for apartments for me. They have levels of service and I paid for the highest service because I wanted to get the apartment within 30 days. I paid ************************** $1200 on February 20th. They were supposed to start working on my credit and closing in to March 17th, Im not getting anything from them. So I reached out to the person that was assigned to me: **** *. She ignored my email. I called their 1800 number and got a busy signal. I thought it was a one time thing. The next day I called the 1800 number again. Same thing happened. So it turned out their 1800 number rings busy and you cant reach anyone. So I reached out to the owner, Armani ******* via email and thats when he let me know that my credit profile didnt even get started on. But because I was desperate I started to work with him so my credit profile can be worked on. Half way through I realized that they created something called CPN number and its not my actual social security number. This was not disclosed to me at the time of purchase. I started to research this and found out that its actually dangerous to rent with a CPN number and that it can get me in trouble later on. I reached to acorns to report that I was scammed and didnt realize it and that the business didnt work on my credit. I asked acorns to refund me the $1200 for fraudulent transactions reasons. Acorns said I needed to show them proof and screenshots of conversations along with the companys information. I sent all this. The complaint was filed on March 20th. In the meantime soon as Indeed found out I file a complaint about them, **** started sending me emails as if shes working on my profile and as if the company was actually trying to fulfill my service. I think because they need to create proof that they rendered the service. This was after 03/20, the deadline of the service. I called Acorns and cant get to a supervisor for days now

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acorns Securities LLC is refusing to cancel my subscription, close my account, and refund the $5.00 that was withdrawn from my bank account. They are also refusing to answer my follow up e-mails on the matter which was supposed be resolved before Thursday April 10. I opened an account with ********************** on April 2, 2025 using a referral link where I was supposed to receive a $5 verification bonus after linking my bank account, investing a minimum $5, subscribing to one of their plans that would be free for one month, and completing a verification. $5 was withdrawn from my bank account, and for a week I did not receive any communication regarding the verification bonus after contacting their customer service. On April 8, my account was suddenly locked without explanation, with a demand to provide documentation that should've been required before opening the account. I spoke with an agent by phone requested for my account to be closed, my subscription, and the $5 refunded, and the matter was supposed to be resolved within 1-2 business days. I received an email after I spoke with the agent, and then today I received an e-mail stating that the ticket was closed and that they did not receive any communication from me which was ******** Acorns account email is ********************

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/29, I made a venmo transaction for $7k. The funding ****. was my ********************** acct. On 4/1, my acct. was locked because of this transaction, but i was unaware. On 4/2, I transferred $7k from my other acct. into my ********************** checking (still unaware that my Acorns acct was suspended). On 4/3, I attempted to log into my Acorns acct, but a pop up stated that my acct was suspended and to contact customer svc. I was completely locked out and unable to spend any money or view the state of my acct. I called ********************** cust. support. I verified the last 4 of my ss#, my DOB, my name, and clicked a push notification that had been sent to my phone. I was told I would need to submit a copy of my bank statement and a screenshot of the $7k transfer showing the transfer had been made on an appropriate available balance. I submitted these docs on the 4/2, and was told it would be 1-3 bus. days. I wouldn't be able to access my acct to pay bills or buy groceries until the following week (this was Thursday). That evening, I received an email from Acorns stating that the docs werent sufficient. They said that I would need to have a 3-way-call between Acorns and First ******** to confirm the transfer. That call (4/4) confirmed the transfer had posted. The Acorns *** told me my acct would be unlocked in the next 1-3 bus. days. Since it was Friday, I would have to wait through the weekend. I asked the *** to expedite my case because I had no access to any of my money. After waiting through the weekend, I received an email from Acorns on 4/7, stating that they were waiting for funds to settle before they could "proceed with my account review," someone would follow up with me by 4/8. It's 4/8, I waited all day to hear from Acorns about my acct, but heard nothing. I have been locked out of my account for a FULL WEEK and have yet to receive any indication of when I might be able to access my money despite having provided two pieces of documentation and submitting to a 3-way-call with the two banks.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an investment account. I've been with them for many years. Recently my account has been locked. I cannot access my account. There is suspected fraud activity. Someone opened a checking account and is writing checks. I've called multiple times and wasted lots of hours trying to get this issue resolved including changing my email password multiple times. I get emails from everyone but Acorns. For whatever reason they say that an email was sent to me and i don't get an email. No emails in my trash or spam folder. I've sent files with pictures of my ID and ******************************************************* They have escalated to supervisors and committed to calling me back. I get no call backs. In frustration I asked to close my account. They committed to closing my account and don't close it. Since my request to close my account on 3/13/25 I have called Acorns 3 times, spent hours on the phone only to have them say that a supervisor will call me. I can call them and they cannot transfer me to anyone. They have committed to call me 4 times and I have received no calls. I checked online reviews yesterday and find it strange that on ******************* the majority of the ratings are 1* and most of the 1* reviews has been reported recently. The issues are the same, account is locked and no resolution from Acorns. People cannot get access to their funds and investment. I feel there is a security breach to their business, fraud or a scam. I cannot get access to my account, I cannot close my account and I cannot escalate to anyone. There is something wrong Update 4/8/25: I have not received any calls from Acorns. On 4/1/25 I called again to close my account, They said that they would close my account. I have received no calls to confirm. My account has not been closed and my account is locked. I called again today and no resolution. They said that they will call me. They have my money and will not give it back to me, Scam.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to transfer funds from NJ pension system since December 2024, and it still has not been input into my account.

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money over $14,000 and they lock my account for some reason they told me 1 to 3 days it is now going on week one towards the week two and I still dont have access. I need to pay bills, but these people are playing games. I want them to unfreeze my account and compensate me for my dam time and potential credit card fee. This is getting crazy

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th, 2025 I contacted Acorns Securities LLC to have my **** *** (Later Account) transferred out of Acorns and into my Etrade **** ***. Since that time I have followed all of the instructions provided to me by Acorns:-initiated and sent out transfer request via ****** -contacted Acorns to confirm they have recieved this request -approved this request via email as instructed.After numerous attempts to speak with a supervisor or account manager I have been ignored or denied access to someone who can help me complete this transfer and no action has been taken by Acorns.

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am locked out of my account after transferring 5000 into my Acorns checking. Acorns transferred my money from my bank account and refuses to give me access to my Acorns account. I have uploaded multiple combinations of documents and I am met with the same response. ***************** and the supervisor ******* told me on two separate occasions that my account would be unlocked in a few hours. My account has not been unlocked, and directions as to what exactly they are looking for in documentation is intentionally confusing for customers. I need my account unlocked as I was advised I would have by the supervisor.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is pertaining to the Acorns Referral Program. This issue occurred twice, the promotional period being 1/12/25-1/18/25 as well as 2/2-2/9/25. Acorns offered me a referral bonus of $900 and $2100, respectively, for referring 5 and 6 friends, respectively. In the 1/12-1/18 period, I successfully found 5 friends as referrals. All completed the necessary steps to be considered a referral according to the terms. However, my final referral (******* W) was never credited to my account. I don't have photo evidence of this (records on the Acorns app were deleted), but after T initiated the required $5 deposit, prompting a "your investment is on the way" screen, the transfer never happened. he was the only person with this issue, but I dismissed it as user error. Until, the effectively same thing happened in period 2 (2/2-2/9). For this period, Acorns required 6 referrals to be eligible for the bonus. So I found 8 friends to be sure of avoiding the previous issue. 4 were able to sign up and get confirmed with no issues. My 5th friend (****** M) signed up in front of me using my referral link as instructed. He never showed up at all according to Acorns. friend #6 (*** C), signs up and makes a deposit. Screenshot is attached with proof that the transaction went through. I never received credit for ***. For my final 2 friends (***** V and Javi C), a similar situation to Tristen in instance 1 occurred. Both initiated the required $5 deposit (screenshots attached), both with more than 5 days for bank processing. Both transactions never went through. This being said, I'm led to believe that Acorns effectively makes it impossible to hit the target number of referrals. Via research online, I found I'm not the first to have this issue; the first several referrals all sign up with no issue, but the final referrals run into "processing" issues. Acorns support has not helped resolving this issue, nor given me any information on progress during the promotional period.