Complaints

• Initial Complaint

  02/23/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have enrolled on Febtuary 11th 2025 for eliminate all my credit cards. But this Law firm misled me by telling me that all my listing debts with them will be eliminated. But in fact this lawfirm is not for debts elimination. It is a bankruptcy lawfirm. They asked me to provide my debit card number which I did. They will deduct from my account every month from 2/28/2025. On 2/12/2025 I have sent an email to cancel my contract and not to auto deduct from my account. But I did not receive any response from them by email. Their file managers with difference person every time they call me and said that they not receive my email of cancellation. Now I would like the ********************** to help me please. Thanks. ******

  

  Business response

  02/25/2025

  Thank you for reaching out and sharing your concerns. We take all client feedback seriously and want to clarify any misunderstandings.
  Morning Law Group, is not a bankruptcy law firmwe focus on legal disputes related to debt matters. We apologize if there was any confusion regarding our services. We aim to provide clients with legal representation to dispute and resolve debts, not to eliminate them outright.
  
  
  Regarding your enrollment on February 11, 2025, we acknowledge that you initially submitted a cancellation request on February 12, 2025. However, after our conversation yesterday, you decided not to cancel and to continue with our services.
  
  
  We appreciate the opportunity to discuss your concerns and explain how we can help you resolve your debts.
  
  
  Additionally, please note that:
  No charges were ever processed from your account prior to our discussion.
  A representative from our team reached out to ensure all your questions were answered.
  
  
  We value your trust and are excited to help you. If you have any further questions, please do not hesitate to reach out.

• Initial Complaint

  12/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  12/06/2024 this company charged me $352.50 for credit consolidation with three different credit card companies they were supposed to close those accounts and I was to make one payment to morning credit group however it seems as though they have done nothing. I continue to get bills from my credit card companies and they are demanding payment so it appears to me that they have done nothing and they will not answer my phone calls anymore or return them. This has been going on for over a month at this point. I just want to cancel the whole thing, but nobody will even respond and refund my money.

  

  Business response

  01/07/2025

  Thank you for sharing your concerns about Morning Law Groups services. We truly appreciate your feedback and want to clarify any misunderstandings.
  
  On December 9, 2024, we conducted an onboarding call with you in which our team thoroughly explained the scope of the services we provide. We understand there may have been some confusion regarding the nature of these services. However, we do have recorded and written documentation that reflects our efforts to clearly communicate what Morning Law Group would be doing for you.
  We are not a credit consolidation company but rather a firm that provides legal assistance in resolving debt-related issues. Our services do not include consolidating credit card accounts into a single payment but focus on providing legal strategies for managing and resolving debt.
  
  We apologize if this was not clear and for any inconvenience caused. We take communication and client satisfaction seriously and are concerned about your claim that your calls have not been returned. 
  
  Our goal is to support you, and we are committed to resolving this matter to the best of our ability.
  
  If you would like to cancel the services, we are ready to help you with this process. Also, while refunds are subject to the terms of our agreement, we are willing to review your request in light of the circumstances.
  Please contact our office as soon as possible so we can address your concerns directly and work towards a resolution.
  
  

• Initial Complaint

  12/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up with morning law because Im trying to do everything I can on my part to resolve some debt and restore financial independence. Advantage law is the former company I enrolled & based on Advantage Law GRP,s failure to correspond & white glove support as promised, miso used , & unethical practices, I was was referred to Morning Law GRP. I had a conversation with several *** & was ready to go. However one treated so unprofessional I decided after 5 days I didnt feel comfortable moving forward and ended the call. I paid $305 to enroll. I corresponded with an account manager ****** that I wanted to cancel because of a very bad experience. The *** claimed I hung up on him so I literally have been getting the runaround and this is months later. Please help me get my refund of $305

  

  Business response

  12/26/2024

  Thank you for taking the time to share your experience with us. We sincerely apologize for the interaction you had with our team member. Your feedback is invaluable, and we take it very seriously. 
  
  
  We are actively researching and resolving your concerns, and leadership will reach out to you as soon as the work is completed.
  
  
  We understand the importance of clear and confident communication, especially when discussing the process. It's disappointing that you felt rushed, and your questions weren't addressed thoroughly. 
  
  
  Our goal is to provide our clients with the information and support they need, and it seems we fell short during this process.
  
  
  We will review this matter internally to ensure our team members receive the proper training and guidance to help our clients in the future.
  
  
  Thank you for your understanding. We hope to improve your experience moving forward.

  Customer response

  12/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and send complete refund, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***
  
   
  

  Customer response

  02/24/2025

  Good morning Morning Law Group CS,

  
  

  I was astonished to receive no correspondence from Morning Law Group after weeks on end to receive an unsuccessful **** delivery notice. I have not had any issues with **** delivering any or highly time sensitive packages/mail in years. I am forwarding this request for redeliver of my refund check as **** failed to deliver it and returned back to sender. I wish to get this resolved as quickly as possible. I never received any correspondence until now regarding this delivery issue. Please resend immediately to ************************************,  thank you.

  

  Business response

  03/05/2025

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience this may have caused.
  According to our records, your refund check was delivered on March 3, 2025, at 3:03 PM. We understand how important this matter is to you and regret any frustration this may have caused.We truly appreciate your patience and understanding. Let us know if there is anything else we can do to assist you.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a cold call by Morning Law Group case worker. I was informed that they would help reduce my debt. I accepted this offer on November 25th, I was subject to receive on boarding call November 26th. I was not able to receive the call but managed to get through on November 28th. I was then informed that this process would take 2 years and that they could not guarantee any protection on my credit score, which would affect my access to stable housing. I informed ****** that I was not aware of this during my onboarding and that I did not feel comfortable moving forward. She did say that my $250 payment would still go through and it was nonrefundable and that I had to provide this notice in writing. I sent an email on Nov 29th and they replied with please confirm with Cancel Contract, to which I did. However, I have not received any follow up email or call confirming this contract is canceled. I am personally very concerned that this company wis giving me the run around and will continue to charge me $250 for a service I canceled. Please help, I cant seem to reach anyone to confirm this cancellation.

  

  Business response

  12/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and confusion you experienced regarding your onboarding and subsequent cancellation process.
  Our leadership team has tried contacting you directly to address your concerns and clarify the situation. Unfortunately, we have not been able to connect with you yet, but we remain committed to resolving this matter to your satisfaction.
  
  
  Upon reviewing your case, we identified a miscommunication by one of our affiliates. This does not align with the values and standards we strive to uphold at Morning Law Group. 
  
  
  Please rest assured that we take this matter seriously and have initiated corrective actions, including disciplinary measures, to prevent future occurrences.
  
  
  Your contract cancellation has been confirmed, and your $250 payment will be refunded. You will receive an official confirmation email shortly, including details about the refund timeline.
  If you have any further concerns or would like to discuss this matter directly, please feel free to contact us at directly.
  
  
  Our team is here to assist you and ensure your complete satisfaction.
  Once again, we sincerely apologize for any stress this situation may have caused. Thank you for your understanding and patience as we work to make things right.

• Initial Complaint

  11/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 22, 2024 , I called this Morning Law Group. I sign up before I has a chance to go over everything. They had me sign my husbands name and initial his signature. I thought at the time that may not be the right thing to do, but it was law group so I did . They just kept saying sign here and here and here. After my husband got home he did not want to do this. He was not on the phone with the person at all. That night I called back and left a message to cancel the service. I also called on the 23, 24, 25 and finally spoke with ***** *****. He said it would be cancelled . I called back on the 26. They said it was cancelled. Well, the 27th. 5 days before the payment was to come out, they sent n Email saying it was cancellled on the 27th. Now they re telling me it will come out of my account, ******, for $265. I called again and complained. Basically they they said sorry ******* . The money will come out. They are a rip off. They lady on the phone said, well if you thought it was wrong signing your husbands name, why did you do it? I told her you are the law group, giving me bad advice!

  

  Business response

  12/06/2024

  Thank you for bringing your concerns to our attention. We understand how vital clarity and resolution are in matters like these.
  To address your concerns:
  The initial call you received was made by one of our trusted affiliates, who works closely with Morning Law Group to assist individuals with debt resolution. We sincerely apologize for the situation you experienced. 
  
  
  At Morning Law Group, P.C., we hold ourselves to the highest standards of professionalism and confidentiality. This incident doesn't reflect how we conduct business or the customer service we strive to provide. We take your concerns seriously and are committed to addressing the issue promptly with our affiliates and ensuring that it does not happen again.
  
  
  Leadership from Morning Law Group has since made efforts to connect with you directly to address your questions and ensure transparency about the process.
  
  
  Your contract cancellation has been successfully processed. You have been issued a confirmation letter reflecting this action. We would like to confirm that no charges or fees have been applied to your account and that no future charges or fees will be incurred.
  
  
  If you have not yet seen the confirmation email or letter, please let us know immediately so we can resend the documentation for your records. 
  
  
  Also, if you have any questions or need more help, please do not hesitate to contact us.
  We sincerely regret any frustration this situation may have caused and appreciate the opportunity to clarify and resolve your concerns.
  
  
  

• Initial Complaint

  11/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a call from Morning Law Group on Halloween night 2024. After reading the documents I signed, I immediately sent an email to terminate my account. Five days later and no response. Cannot reach anyone at the company via phone or email. I dont have $350 a month to pay them for doing nothing!! The document I signed says that you can terminate the service at any time so I sent the email as soon as I could!!

  

  Business response

  11/06/2024

  Thank you for reaching out and sharing your experience with us. We apologize for any inconvenience caused by the delay in processing your account termination request.
  We want to confirm that, as stated in the documents, you can indeed terminate your services at any time. To assist you, we have prioritized your request to ensure that your account is promptly closed without any further billing. Please know that we are taking additional measures to ensure such delays are minimized in the future.
  Additionally, our client support team will contact you directly to help you with finalizing the cancellation.
  Thank you for your patience, and were here to help with any further questions.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I originally signed up with the Litigation Practice Group (LPG) in April 2022. In April 2023, *********** bought LPG. In November 2023, Morning Law Group bought my account. All the while the same $230.75 was automatically withdrawn from my account. This is a debt settlement company. I paid $2538.25 to LPG, $230.75 to CLG (some middleman company in March 2023), $1153.75 to Phoenix Law, and $2276.75 to Morning Law. This totals $6199.50. This is more than what my original creditors/collection agencies claim that I owe. With Morning Law, specifically, I get random updates that the "debt is deemed uncollectable", but so far, 3 creditors have taken me to court which resulted in 2 default judgements against me because the attorney- *** ********- assigned by Morning Law was a no-show. I left messages, sent emails begging for people to advise me on the next steps. My Morning Law "case manager, *****" always says she'll send a message and then told me to call the attorney's office myself. I have heard from that law firm's secretary ***** and then a paralegal Allesandro who said they would get back to me with information. They never did. I also received a message from a ****** from ******** Law Group via "clio for clients" who said they they would contact me within a couple of days in which they did not. This company is continuing to take my money and not provide the services that they promised. I would like a full refund of everything that I paid this company so I can try to negotiate and pay the debts myself. I cannot afford to shell out thousands of dollars with nothing to show.-LPG from 4/2022- 2/2023 ($230.75/month)-CLG (middleman) 3/2023 ($230.75)-Phoenix Law 4/2023- 10/2023 ($230.75/month except May and July 2023)-Morning Law Group 11/2023- present ($230.75/month except Aug 2024 which was $0 and Sept 2024 which was $200). When companies buy each other out, they're still responsible for providing the services that they committed to in the first place. Please help.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I set up an account with this law office to help with ***** After setting up the account I did further investigation into the company and decided to cancel my account. The contract stated that to cancel the account I needed to send the Termination of Services in writing. I sent an email as that was listed as an acceptable form for the cancellation notice. I contact the office the next day to verify receipt of the written notice. They stated it had been received and my account rep ***** would need to contact me to finalize the cancellation. I was told I would be contacted in 24-48hours. That was 7 days ago. I have made multiple calls to take care of this issue. I am told every time that ***** will be calling soon. The call I made today and spoke with ***** the receptionist. She again. Gave me the same rhetoric "***** will be calling you soon". I asked to speak to a supervisor. She transfered me. The first ****** seemed bothered by the fact they had to speak with me. Unfortunately, I forget his name. I then asked to speak with his supervisor. That was ***** and he seemed just as bothered and proceeded to tell me that ***** was in a different **** and a different building. After informing ***** of my issues. He stated that he would be terminating the call as it was not his ***** When I asked to speak with his supervisor ***** stated that he did not have a supervisor. The posted reviews for this office state that customers are always given the run around and never get to speak to the correct ******. I will say these review are absolutely accurate.

  

  Business response

  09/10/2024

  We sincerely apologize for the inconvenience you experienced while attempting to cancel your account. We appreciate your feedback and the opportunity to address your concerns.
  
  Upon reviewing your account, we have confirmed that your cancellation request was received and processed last September 3, 2024 and we are genuinely sorry for the delay in processing it. Our team strives to provide timely responses to all customer inquiries, and it is clear that we fell short of our standards in this instance.
  
  We take your feedback regarding communication seriously and have addressed this issue internally to ensure that future requests are handled more efficiently. 
  
  We understand how frustrating it must have been to make multiple calls without receiving timely assistance.
  
  If there are any remaining concerns or if you require further assistance, please do not hesitate to reach out directly. We value your business and regret that your experience did not reflect the level of service we aim to provide.
  Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Talked with what I thought was American debt Relief. Instead was debited by Morning Law Group for $360.00. Was informed this was debt relief repeatedly and it tuned out they do not use any of clients payments for debts! This is a legal lawyer firm collecting payments for themselves who in turn check to see if any of your debts are faulty. This is notbwhat I signed on for! I was gravely misled and do not have the funds for a lawyer firm. At this point I am using my rent money which is now half gone! It is theft in my eyes! Now having to figure out how to cancel!Dont do it, unless a law firm is what you are looking for in the first place!

  

  Business response

  09/03/2024

  Thank you for allowing us the opportunity to address your concerns. We value your feedback and aim to improve our services continually.
  
  All clients undergo a comprehensive ***************** call as part of our onboarding process. During this call, we carefully review the terms of our services, including the nature of our legal services, which may involve legal representation and negotiation rather than direct payment to creditors.

  
  We have reviewed the recording of the ***************** call conducted with the customer, and it confirms that our representative explained all relevant details of our service. The customer was asked specific questions to confirm their understanding, and they responded affirmatively to all questions, indicating that they understood the terms and conditions of the agreement.
  
  Our priority is to ensure that every client fully comprehends the scope of our services before proceeding. Based on the ***************** call and the customer's affirmative responses, we provided clear and accurate information regarding our services.
  
  As requested, we want to confirm that the customer's account has been fully canceled. We have processed the cancellation promptly to ensure no further obligations or payments are required.
  
  The customer has received a full refund of $360 from her one payment. This refund has been issued to ensure that the customer is not financially impacted and to address any concerns raised in her complaint. This refund was provided to demonstrate our commitment to customer satisfaction and to address any confusion regarding our services.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  See attached: received an email from this company telling clients of an error that occurred said if we need to reschedule please let them know before Monday July 22. I sent an email immediately stating to defer my payment for July and it was still withdrawn which created an overdraft which I had an additional ***** come out

  

  Business response

  07/27/2024

  Due to a computer malfunction, ************************** payment, which was scheduled for July 15, 2024, was not processed until July 23.  Although ********************** sent an email to us asking us to delay her payment, that original email was not received.  Instead, we only received an email on July 23, 2024, after the payment had been processed.  However, we understand that this caused problems for **********************, which we sincerely regret.  As a courtesy, we are sending her a check refunding the payment and reimbursing her for the overdraft fee.

   

  Customer response

  07/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩