We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawyers

Phoenix Law

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyers.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this law firm ******* to take care of my debit ,and I made monthly payments to them of ****** each month for 18 months ,and they were suppost to be taking care of my debt .they told me not to talk to my creditors ,cause they were doing this ,but now I have called and tryed to talk to someone ,but no response .now I have been issued a summons from a law firm ,that **************** is suing me .so I called the law firm that's representing *********** ,and explained all this to them ,and they told me that they can't talk to me cause phoenix law is representing me .but I can't get ahold of phoenix law at all ,so they told me that phoenix law has to send them a letter if they aren't representing me anymore ,but I can't contact them ,so now I don't know what to do about this .either they need to do what I paid them to do ,or give me the money back ,so I can pay the creditors what I owe them .I have even wrote to them ,with no response as well .

  • Initial Complaint

    Date:09/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was transferred from Litigation Practice Group to Phoenix Law. During the time Phoenix Law I paid Phoenix Law for representation and coverage they took my money but did nothing to provide me services including ignoring all of the court orders for a civil suit that they were supposed to be representing me in with a debt collector. Due to them not representing me I was found liable in court as they ignored all court notices that were being sent to them and not me as they were listed as my representation with the court. Pheonix law advised due to their misstep they would reimburse me ************ as they did not provide me service. This was a year ago and I never received reimbursement and now the company seems to have disappeared and I have no way to follow up with this as there is no way to contact them. So now I am out thousands of dollars.

  • Initial Complaint

    Date:09/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    II was transfered from Coast Processing to LPG to Phoenix Law to assist with a debt resolution program. I paid $6,735.24 to Coast/ LPG to handle on my behalf the creditors that came after me. After they re assured me they would handle my case and that this would be a ***** month resolution, this has now carried on for 4 years. The amount I paid toCoast and LPG is an amount a bottom-feeder attorney debt collector has taken me to court for, which Phoenix advised an attorney would show on my behalf and did NOT. I have chains of communication of trying to reach the attorney that was supposed to help and zero response, I called the company a lot after that and then they went bankrupt and left me to fend for myself. I am completely and utterly distraught from this situation. I still have the attorney coming after me and even went as far to get a wage summons signed by a judge for me over more than $4,000. I am about to give birth and my current job does not offer maternity leave so I have no income coming in and am taking ****. During the time this all started I lost multiple jobs I was working due to covid and still had bills, and school to pay for. I had little to no help during this time and did the best I could. I want all my money back so I can get this attorney off my back so I don't have to stress on my maternity leave and do not have the funds to pay off this collector myself.

  • Initial Complaint

    Date:07/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a debt solution program with LPG litigation in 2020 Aprox. whom I guess went out of business. They took monthly payment for over a year. Then Phoenix Law was involved. Now I cannot contact either company. My account is now being serviced by ***************** and they state that they can't provide me any information regarding the payments or balance of my account that I have finished paying. I need to receive a provoke letter from Phoenix Law who won't contact me back. What can I do?

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with LPG since March of 2022 they had give my business to Oakstone law group (OLG) then not long after it was given overwhelmed to Phoenix Law Group I have been pay my due till the end my last payment they take 2 payments they agreed to refund my money never when I do get on to someone they file for bankruptcy tell me I have to file in court I am so frustrated no of my stuff has been paid off now I to go to court because the creditors taking me there I have pay all my dues I don't know what to do $352 a month for 2 years its a lot of money I dont have money to repay these creditors

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This law firm was given power of attorney from LPG/Coast processing and they are not returning phone calls and emails during a dire time.

  • Initial Complaint

    Date:06/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a debt solution program with LPG litigation whom I guess went out of business. They took monthly payment for over a year. Then Phoenix Law was involved. Now I cannot contact either company. My account is now being serviced by ***************** and they state that they can't provide me any information regarding the payments or balance of my account that I am paying them. I need to receive a provoke letter from Phoenix Law who won't contact me back. I think there has to be some type of investigation or action taken against these companies.

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a debt resolution program with LItigation Practice Group June 2, 2022 this was sold to Phoenix law Group February 2023 and now I received a summons on May 30 2024 and I cannot get ahold of anyone at Phoenix Law Group.

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a debt solution program with LPG litigation whom I guess went out of business. They took monthly payment for over a year. Then Phoenix Law was involved. Now I can not contact either company. I was just served today 5/21/24 a summons from a creditor I owed money to which I thought was taken care of. Not sure what to do about summons or contacting either firm. My first payment to LPG law was in August 2022. My last payment with Phoenix law was 12/2023. This was all supposed to end 8/12/24. Now I am afraid all my money went for nothing. The summons is the problem right now

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took money out of my bank account without my permission for a program I was not qualified for. Previous account closed.They obtained my Bank information and took money without authorization. its been a year that they told me I would receive my refund.They are no longer taking phone calls, will not return my phone calls or my money.All I want is the money back that they took from me without my authorization.

Phoenix Law is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.