Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When calling to discuss the application, within the first 5 minutes they ask for your social security number over the phone. When asking for any other ways to submit the applications, they deny you any options and continue to ask for your social security number in a pushy way. It has all the signs of a scam to steal your information. DO NOT SEND THEM YOUR SOCIAL SECURITY NUMBER.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Mr. **** ******,

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any discomfort or inconvenience you experienced during your interaction with us. At Lendvia, we value transparency and are committed to providing the best possible customer experience.

  
  As a ******************** institution, it is necessary for us to evaluate the creditworthiness of applicants to process loan requests. Part of this process involves conducting a soft credit inquiry to assess eligibility, which does not impact an individuals credit score. To complete this step, certain information, such as a Social Security number, is required to ensure accuracy and compliance with regulatory guidelines.
  We understand that the way this request was communicated may have caused concern, and for that, we deeply apologize. It was not our intention to make you feel pressured or uncomfortable. We will use your feedback to improve how we communicate this process to ensure greater clarity and respect for all of our customers.

  
  As per your request, we have removed your contact information from our system and you will not receive further communication from us. If you have additional concerns or require further clarification, please feel free to contact us directly at ************************************************************ or ************.

  
  Once again, we apologize for your experience and appreciate you bringing this matter to our attention.
  Sincerely,

  
  Compliance Department
  Lendvia

  Customer Answer

  Date: 11/20/2024

  There are many other more secure ways to relay information like a SSN. Asking for it over the phone is never acceptable, period.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LEAVE ME ALONE! I have answered your calls, expressed that I am not interested and told I would be removed from your list. I have called back after voicemails were left (the 1-2 times in TWENTY calls that voicemails are left) and expressed the same, told I would be removed from your list again. STOP CALLING ME! I have no interest in your service and this should count as harassment!!! STOP CALLING ME!!!

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Mr. ***** *****,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.

  After thoroughly reviewing our records, we could not locate your information in our system, including the phone number or any associated account.
  To resolve this matter, we kindly ask you to provide additional details, such as the phone numbers involved in the calls, so we can investigate further. In the meantime, we are taking steps to ensure that your contact information, once verified, will be permanently removed from any associated lists.
  We deeply regret your experience and are committed to addressing your concerns.

  Please feel free to reach out to us directly at ************************************************************ or ************ to provide further details or resolve this matter more efficiently.
  

  Sincerely,
  Compliance Department
  Lendvia

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  Although Lendvia claims not have found any records of my name, phone number, etc. the calls miraculously stopped after I filed my complaint. I consider the matter resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They need to hire a call center that does not fraudulently claim to be other businesses and financial institutions. Their call center claims to be 4 or 5 different lenders that are not associated with BDS or the call center at all and then redirects callers to BDS under false pretenses. Lendvia was unable to provide me with any information on what call center they hire to fraudulently send consumers to *********************. Lendvia either is the call center or hires the call center to make these calls. They claim to be other lenders such as Supreme lending, Exact lending, and True path lending all of which have no affiliation with the call center, Lendvia, or BDS. They call center calls numbers that are on the do not call registry and then fraudulently claims to be different lenders and only redirects calls to *********************. The companies that they are falsely claiming to be are getting negative reviews because of this call center pretending to be them to consumers instead of actually being forthcoming that the service is Lendvia and *********************.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Ms. ******* *******,
  

  Thank you for bringing this matter to our attention. We have thoroughly reviewed the information provided in your complaint, and we were unable to locate any record of your contact information in our database. Based on the details shared, we have no evidence of any prior interaction or outreach from Lendvia to you.
  To help us investigate this matter further, we kindly request that you provide additional information, such as specific call logs, dates, times, or any other details that may assist us in tracing the source of the calls. Without this information, we are unable to identify any potential connection to our marketing activities.
  We would also like to clarify that Lendvia collaborates with various third-party marketing vendors who promote our services through multiple platforms, including social media, email, radio, and television. These vendors often generate leads through channels not directly managed by Lendvia. As a result, it can sometimes be challenging to determine the origin of a specific contact without further details.

  
  Please rest assured that we are committed to addressing your concerns. If you are able to provide additional information, we will investigate this matter promptly and take appropriate action to ensure your concerns are resolved.
  If you have further questions or would like to provide more details, please contact us directly at ************************************************************ or ************.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant ohone calls and postal mail stating preapproved for a fixed rate of 5.99% interest rate on personal loan. Finally called to see what its all about. Had to give them SS number. They guarantted a fixed rate for insecured personal loan THEN pulled a bait and switch saying a debt consolidation loan which dont want. Was kept on the phone for 30 minutes. Told them I do NOT want debt consolidation loan and wanted personal loan. They refused saying debt consolidation loan was better for me. Wasted ny time and now they have my SS number . Line is supposedly recorded. i stayed that they DO NOT have permission to run my SS number which they did. This is fraud

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Ms. ***** ***,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you experienced during your interaction with Lendvia. Your feedback is important to us, and we take allegations like this very seriously.
  We want to clarify that as part of our application process, certain information, including a Social Security number, is required to perform a soft credit inquiry. This is a standard practice in the financial industry to verify creditworthiness and eligibility for loan products. Please rest assured that a soft inquiry does not impact your credit score and is conducted only with the applicants consent.
  Regarding your concerns about being offered a debt consolidation loan instead of a personal loan, our goal is to provide financial solutions tailored to the applicants needs and circumstances. We apologize if there was any misunderstanding or miscommunication about the type of loan product being offered. We will review your specific interaction to ensure our team followed proper procedures and communicated clearly.

  
  If you would like to discuss this matter further or have additional concerns, please reach out to us directly at ************************************************************ or ************. We are committed to resolving this matter and addressing any outstanding issues.
  Thank you for giving us the opportunity to address your concerns. We value your feedback and are dedicated to improving our processes to better serve our clients.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:07/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 21st, 2022, I have exercised my right to opt out of pre-screened loan offers by enrolling in the Opt-Out Prescreen System. Despite this clear action to protect my privacy and reduce unsolicited mail, Lendvia (a d/b/a of Range View Management LLC) has ignored this statutory protection by sending me a postal offer for their loan services. This disregard is extremely frustrating because Lendvia's own advertising suggests that consumers can opt out of such offersa false promise and false advertising based on my experience. This contradiction not only represents a significant invasion of my privacy but also leads to the unnecessary consumption of my time dealing with unwanted mail.Finally, their advertising practices are misleading, using titles such as Economic Relief for Qualifying Individuals. They also use fonts similar to those of official *************** or ******************* creating the impression of an official notice. This is extremely misleading and grounds for UDAAP violations.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and ***** ********

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced regarding communications from our company. We take concerns like these seriously and are committed to resolving the issue promptly.

  
  Upon reviewing your complaint, we have taken immediate steps to ensure your contact information is permanently removed from our system and any associated marketing or communication lists. Additionally, we will work with our marketing partners to verify that your request for no further contact is fully honored.
  We appreciate your understanding as we address this matter. If you have any additional concerns or experience further issues, please feel free to reach out to us directly at ************************************************************ or by calling ************.
  Sincerely,
  Compliance Department
  Lendvia

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you, ********, for all your help!  This took a while and I appreciate your time and support.

  Regards,
  
  ***** ********
  
   

  
  

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a loan mailer addressed to someone who doesn't and has never lived at my address. The mailer looks like a scam "economic relief" loan. The check portion of the available funds of $46,000 even has the BBB logo as an endorsement.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Mr. ******* ********,

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or inconvenience caused by the loan mailer you received.

  
  Please allow us to clarify: our marketing materials are sent to addresses or individuals who have previously expressed interest in our services or financial products. It appears this mailer was directed to your address in error, and we regret any misunderstanding it may have caused.
  We want to assure you that Lendvia is a legitimate business with over eight years of experience in the financial industry. We hold an A+ rating with the Better Business Bureau, and we are committed to upholding transparency and professionalism in all our interactions.
  If you have additional concerns or would like to ensure your address is removed from future marketing communications, please dont hesitate to contact us directly at ************************************************************ or ************.
  

  Thank you for giving us the opportunity to address this matter.
  Sincerely,
  

  Compliance Department
  Lendvia

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop sending me Junk Mail!

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Mr. ****** *******,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the mail you have received.

  
  We want to clarify that our marketing campaigns often utilize prescreened offers generated through information provided by the major credit bureaus. Consumers have the option to opt out of receiving these prescreened offers at any time by contacting the credit bureaus directly. You can do so by visiting *********************** or by calling ************** ***************). This service allows you to permanently or temporarily opt out of all prescreened credit offers.
  Additionally, while we could not locate your information in our database, you may contact us directly to request removal from any future marketing lists we may use. Please reach out to us at ************************************************************ or ************, and we will ensure your request is processed promptly.
  

  We appreciate your feedback and your patience as we work to address your concerns. Please let us know if there is anything else we can do to assist you.
  Sincerely,
  

  Compliance Department
  Lendvia

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive mail to my address for financial relief, with my name on it multiple time and fake check for a ****** loan from lendvia. I do not know where they got my information from, but it was a number to opt out of pre screening, so I called the number ***********, which was automated message, not a person and gave me the option of 1 to opt out 2 to join the list. I clicked one then it immediately ask for SSN, which does not sit right with me to opt out. Why do you need my SSN if I dont want a loan and I want you all to stop pre screening me and having information. This is a concern to me and I want to opt out as soon as possible. Also, the mail had wrong financial information of my card balance and payments overall it seem like a scam to me.

  

  Business Response

  Date: 06/08/2024

  Dear *******************,
  
  We apologize for any confusion and inconvenience caused by the mail you received. We appreciate you bringing this to our attention.
  
  To address your concerns, the phone number you called, **************, is associated with the credit bureaus and is used for opting out of prescreened offers. When you call this number, you are given options to either opt out of receiving prescreened credit offers or to stay on the list.
  
  To complete the opt-out process, the automated system may request certain personal information, such as your Social Security Number (SSN), to verify your identity and ensure that your request is processed correctly. This is a standard procedure and is necessary to protect your privacy and prevent unauthorized opt-out requests.
  
  We understand that this process may seem concerning, but it is designed to protect your financial information. If you wish to opt out of prescreened offers, please follow the instructions provided by the automated system. If you encounter any issues or have further questions, you can contact the credit bureaus directly for assistance.

  optoutprescreen.com or call 1-888-5-OPT-OUT (**************)
  
  Again, we apologize for any inconvenience this may have caused. Please do not hesitate to reach out to us if you need further assistance or clarification.
  
  Sincerely, 
  Lendvia  
  

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendvia buys leads from third world call center spammers to circumvent the federal do not call list.They play dumb when challenged, but their business model relies on getting financially illiterate rubes to sign for their predatory loans. And they access these rubes by paying call centers in ********* to use the do not call list to spam them until they answer.

  

  Business Response

  Date: 06/08/2024

  Dear *************************,
  
  We apologize for the inconvenience you have experienced. After reviewing your complaint, we found no record of contacting you, and no information related to you in our database. Lendvia does not buy leads from third-party call center .
  
  Additionally, the phone number you provided does not exist, and we were unable to reach you with that number. The email address you provided is also invalid. Without valid contact information, we cannot locate any records in our database.
  
  We are committed to resolving this issue and request that you contact our ********************* directly for further investigation. Your cooperation will help us address your concerns.
  
  Please reach out to our ********************* at Lendvia so we can work together to resolve this matter.
  
  Thank you for bringing this to our attention.
  
  Sincerely, 
  Lendvia  
  

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous robocalls from spoofed numbers. Every one leaves a voicemail. I have received dozens of these calls over a period of about a month. I have looked up the actual business and called their home office, which acknowledges the calls are coming from Lendvia, located at *********************************************************************************. I have asked them several times to remove me from their directory and to stop calling me, but I continue to get the calls. Number provided in the voicemails that will lead to Lendvia: 888 531 5574 888 531 6256 ************

  

  Business Response

  Date: 06/01/2024

  Dear **** ********,

  
  We apologize for your negative experience. Upon reviewing your complaint, we found no record of contacting you, and no information related to you in our database.
  We are committed to resolving this issue and request that you contact our ********************* directly for further investigation.

  Your cooperation will help us address your concerns.
  Please reach out to our ********************* so we can work together to resolve this matter.
  

  Thank you for bringing this to our attention.
  Sincerely,

  Customer Answer

  Date: 06/02/2024

  I have called Lendvia's phone number multiple times in an attempt to speak with someone in their legal or compliance department.  Each time, I was told that I could not be transferred to their compliance department because no on is there at that location on ************************************************** 

  I asked for a name of someone in their ********************* and was told that no name was available.  I asked for a phone number and was told none was available.  
  

  I was told each time that someone from the ********************* would call me back, but none ever did.  I did, however, continue to get marketing calls from Lendvia.  These were directly from Lendvia employees and not from the "marketing company," which identified itself as "Breakthrough Lending" and "Express Lending" and other names.  

  Three of the Lendvia employees I spoke with said their names were "**** ********," "******," and "*****."  Two of the numbers that called me directly from Lendvia are ************** and **************.  

  If a number to Lendvia's compliance department is available, please provide me with that number.