Business ProfileforSena Technologies Inc

I bought a motorcycle headset through a local dealer in my area that is now retired. My first defective unit was replaced and the warranty claim was handled quite smoothly. The 2nd replacement unit that they sent me was also defective. After trying several troubleshooting solutions, it was determined that the 2nd replacement unit was also defective and that they would send me a new replacement unit. I'm still waiting for my 3rd Sena unit. SENA Technologies made an error with their customs paperwork that initiated duty fees for a replacement unit being shipped to ******. They want me to pay these fees and then reimburse me. As a Sena customer, it should not be my responsibility to pay for their errors and then me having to chase them for a reimbursement. *** has made their payment process quite simple for Sena Technologies to solve this problem without involving me as the customer since I feel is is not my responsibility to pay for their mistakes and then try to get my $$ back. They offered to reimburse my paypal account. I don't have a paypal account and I never will have one either. According to ***, they can use their own *** account, pay the fees owed against the tracking number and I can get my replacement unit. However, Sena appears to want to make this issue, my problem instead of their own. I would really like to have this issue resolved as quickly as possible as I have been waiting for over a week to have this replacement unit sent to me. They keep promising that they will respond by the end of the day, and sometimes a few days will go by before I get a response from them. I feel they are just giving me empty promises. It's not my problem that they didn't fill out their paperwork properly and *** has an easy solution for them to pay this bill directly.