We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Helmets

Sena Technologies Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Helmets.

Complaints

This profile includes complaints for Sena Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sena Technologies Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company refuses to honor their cancelation policy after repeated attempts by email and phone. Their policy says I can cancel before they ship. They have charged my credit card but still have no idea on a shipping date. They refuse to answer my emails or phone calls and they were suppose to let me know a shipping date.I made the order On Feb14, 2025 and tried to cancel with several hours on that same day. I have been trying to cancel my order since then to no avail.

    • Initial Complaint

      Date:09/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,1. My concern involves bike helmets with Bluetooth communication capabilities. 2. My wife and I purchased two R1 EVO helmets on Tuesday, November 28th,2023. We are well within the 2-year warranty period.3. The purchase price for the two helmets is: $367.14. The point of purchase was ****'s Bike Shop, ******************************************** (phone: ************). 4. Just over one month ago, a helmet stopped working (it would not receive speech from the matching helmet, nor send it). 5. We returned the helmet to ****'s whose techs confirmed the problem as I've reported it here. 6. ****'s notified Sena, Sena requested that it be sent to them and I have heard nothing since (almost one month later). 7. ****'s Store Manager ***************************** *************************** phone ************, located at the ******* address given above) suggested that I simply buy another helmet.

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a motorcycle headset through a local dealer in my area that is now retired. My first defective unit was replaced and the warranty claim was handled quite smoothly. The 2nd replacement unit that they sent me was also defective. After trying several troubleshooting solutions, it was determined that the 2nd replacement unit was also defective and that they would send me a new replacement unit. I'm still waiting for my 3rd Sena unit. SENA Technologies made an error with their customs paperwork that initiated duty fees for a replacement unit being shipped to ******. They want me to pay these fees and then reimburse me. As a Sena customer, it should not be my responsibility to pay for their errors and then me having to chase them for a reimbursement. *** has made their payment process quite simple for Sena Technologies to solve this problem without involving me as the customer since I feel is is not my responsibility to pay for their mistakes and then try to get my $$ back. They offered to reimburse my paypal account. I don't have a paypal account and I never will have one either. According to ***, they can use their own *** account, pay the fees owed against the tracking number and I can get my replacement unit. However, Sena appears to want to make this issue, my problem instead of their own. I would really like to have this issue resolved as quickly as possible as I have been waiting for over a week to have this replacement unit sent to me. They keep promising that they will respond by the end of the day, and sometimes a few days will go by before I get a response from them. I feel they are just giving me empty promises. It's not my problem that they didn't fill out their paperwork properly and *** has an easy solution for them to pay this bill directly.

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Sena Impulse Helmet directly from Sena Technologies on April 12, 2024. The communication system never updated properly.I called my wifes cell before I went for a motorcycle ride today and the call worked and sounded normal.I tried to call my wife later while riding and couldn't because the Sena bluetooth headset was shut down.It was fully charged, and now it powers down consistently after being powered up for three minutes.I wasted enough time now and received an RMA for a refund. On April 30th I received an email stating the refund was being processed and that I would receive it in 5-7 business days.I still haven't received the refund.Also it is unbelievable that I had to pay to ship this helmet back to Sena within 8 days of purchase. Best Regards, ***********************

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Sena 50r-01. I recently purchased the upgraded ************************************ speakers from Amazon. The unit stated it needed to updated. My unit has never been able to update. Ive done troubleshooting with Sena and they said they would follow up. They never got back to me and I emailed them so they messaged me back asking me the same questions Ive already gone over with a representative. I have spoken to other people with the same unit as mine and people in the forums that have stated some of the units will update and some wont. So now Ive purchased speakers but cant take advantages of them because my unit will not update. I found the WiFi cable they told me I need to use and it still doesnt work. I use my sena daily because I am a YouTuber and motovlogger.

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Sena Impulse Bluetooth Helmet from a online company RevZilla, around 01/20/2023 and I've been using the Helmet off and on during this time. I went to turn it on a few days ago and the Helmet would not turn on and it has been fully charged. I've had no problem until a few days ago. I contacted ******** and they informed me that I needed to contact Sena Technologies. On 11/14/23 at 12:25 pm I could not get anyone on the phone at ***************) so I went on their chat section at 12:27:08 pm. I was talking to a ***** (Sena RMA/Tech ************* He asked me questions and I fully answered with all the information I had. Once he received my answers he came back and stated at 12:31:56 pm on 11/14/23, *****: Thanks, if that is the case we can offer to replace your helmet under warranty. And said he will send me an email within the day to get started. I get an email later saying asking for all the information like dates, serial numbers and the receipt, so I emailed him back not once but 3 times with the information and now their saying they will not fix their malfunctioning Helmet. If you tell someone your going to take care of it they should follow through. I have the complete chat between me and ***** along with all the emails. All I want is my Helmet to work properly it cost over ****** and for it to only work a few months and quit working, that's a huge problem.

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 sena communication products ans they will not connect to each other. Both units have updated firmware, both units have same "Mesh" capabilities, both units have been reset according to directions from Sena support. These units do not connect with each other even if both are on the same channel. One unit "Sena srl-mesh" is made exclusively for the helmet it is installed in. These are communication / saftey devices and they fail in what they were designed for, connecting to another product from the same company.

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not happy with this helmet at all it functions poorly and under the performs on every level I have been in contact with support for months I would like to return it it's in mint condition and it serves no purpose for me

    • Initial Complaint

      Date:08/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The helmet I purchased from sena technologies was too small. I have contacted customer service trying to get a resolution but it takes between days and weeks for them to get back to me. My preferred resolution would be to get a refund for the helmet I am also willing to return the helmet. For a refund.

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a helmet with sena outrush blue tooth. It will not update and is not working correctly. I contacted tech support at sena. We tried for weeks to get the helmet to update and failed. Then tech support stopped responding to my emails. The helmet is defective and needs to be replaced or my money refunded.

    Sena Technologies Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.