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Business Profile

Online Retailer

Chicwish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Chicwish Order Number: *********** Order Date: January 24, 2025 Description of the Issue:I placed an order with Chicwish on January 24, 2025, for two skirts totaling $78.03. I requested to cancel the order before shipment via email on January 28, 2025. However, Chicwish responded, stating the order had already been shipped, despite the order status still showing as Processing on their ********** date, I have not received any tracking information or confirmation of the shipment. Attempts to resolve this with Chicwish have been unsuccessful, as I provided supporting documentation and a clear request for cancellation and refund. The lack of transparency and customer service is deeply frustrating.Resolution Requested:I request an immediate refund of $78.03 due to the failure to provide shipment confirmation and failure to honor my cancellation request.Attachments:I have attached my order confirmation, email correspondence, and proof of the Processing status as supporting evidence.

    Business Response

    Date: 01/30/2025

    Dear *****,
    Good day! This is ******** from Chicwish Customer Service.

    We recently received your complaint on BBB. First of all, please accept our sincere apologies for any inconvenience this may have caused you.

    We have shipped your order on January 27th. Before your package arrives at your local **** post office, it will be handled and transported by our third-party logistics company. Below is the updated tracking information: 

    ****************************************************************************************************************************************


    Please allow 4-6 days for delivery. If you do not receive your package after a week, we will issue a full refund. Additionally, if you decide to keep the item, we would like to offer you a 30% discount. Otherwise, we will provide a return label for you to send it back.

    Best regards,
    ********

  • Initial Complaint

    Date:06/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three skirts from Chicwish May 15, 2024. It is now June 1, 2024. I received one in the mail. The other two have never come and there is no tracking information. The Chicwish website insists that you contact them by chatbox and they will get back to you within one business day. I did this a few days ago and have had no response. I now am missing two skirts that I paid for, with no ability to reach anyone and no recourse. I'd either like to receive my skirts or a full refund for the two I did not receive.

  • Initial Complaint

    Date:04/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2, 2024, I ordered 2 dresses from Chicwish. Neither have arrived or have been shipped. I have paid and not received product.

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered March 7. Said shipped by March 8 expected in ***** days. No update on shipping tracking since March 18. Reached out and they said its coming but then I asked for a refund when it did not come or update by April 4. They said they would refund but nothing has arrived. Filed claim with my bank.

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your Order No:*********** (placed on Dec 7, 2023, 8:35:09 AM)Billing Information:Payment Method:************************* ***************************************************************************************************** T: ********** **** Shipping Information:Shipping Method:************************* ***************************************************************************************************** T: ********** **** Ground (arrive in **** days after shipped) ItemsQtyPrice Wide Lapel Tie Waist Longline Knit Cardigan in Cream SKU: T231123007 Size S-M 1$72.90 Notched Hem Wool-Blend Flap Mini Skirt in Camel SKU: B231123034 Size M 1$45.90 Subtotal$118.80 ************************ Discount (****)-$23.76 Grand Total$99.93 The skirt has been received, the cardigan has not been received as of 1/4/2024. When I look into the order it says it is "processing", which does not stand to reason as this order was clearly processed already. I have reached out to customer service twice and has no response at all. I am seeking either immediate delivery of the cardigan or a complete refund.

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 10/25 and paid for expedited shipping. Packages were only shipped once I reached out to customer service. Packages came piecemeal and not complete, and the final missing piece is still yet to be received. Received package on 11/5, 11/17 and one item is still missing. Once contacted customer service, was told that "final" package was in mail - however **** tracking has package nowhere to be found. Refund process is fraudulent, they send one shipping label and expect me to ship everything in one package when it cannot possibly fit. They have a 30 day refund policy but when does it start, the last day of the last package or the last day of the first package? Their goal is to chip away as much fees as possilbe

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 items and 2 came in back order in October. I returned them per instruction and asked for store credit. When I reached out regarding what was happening with my returns, they said I was sending the wrong information and its what they sent me in the email. I reached out again and got no answer. So I guess Im out $100. I liked the items I kept, so its too bad because I would have ordered from them again.

  • Initial Complaint

    Date:09/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on July 13, 2023 No:12307121221 . No information was sent about it being backordered. I spoke with *** (through email) that the skirt was backordered and that a shipment would be sent out once available. As of today, anyone can still purchase this skirt as though in stock and my order has not been fulfilled.

    Business Response

    Date: 09/10/2023

    Good day!

    First of all,We would like to apologize for the inconvenient may have caused you and customer.

    And just sent the email to cusomer about the status too.

    The skirt has finished.But rejected by our QC due to the workmanship problems.  
    Our factory is already re-doing and will be finished in 6-8 days.  
    For the delay case, We would like to give 20%discount if you can keep the order.Or get refund?


    Once again please accept our apologies for this inconvenient and thank you for your kindly understanding .





    Best regards


    ********

    Customer Answer

    Date: 09/13/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress on June 27th. The dress was too big., I followed the return instructions to return for a smaller size. The return has happened 3 weeks ago and the company has yet to sent the smaller dress. I have sent emails and messages thru ******** with no resolution. There is no customer service number so I cannot speak to anyone about the issue. I do not trust this at this point that I will ever get the smaller size dress so I would like a refund now. As of right now, I paid for a dress that I do not even have.Dress was sent back with their label via **** Here is the tracking number (they long ago received the dress):1z13960U9033006664.

    Business Response

    Date: 07/28/2023

    Hello,

    we apologize for the problem you have with your order. We will process your return and refund the payment as request.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of 2 online purchases: 1.9.23 - order # *********** 1.3.23 - order #*********** The Jan 3 order took over 3 weeks to arrive to my home and 2 out of the 6 items were defective. ******** care is saying I need to pay for return shipping and have a restocking fee deducted from my return which is ludicrous. There is no phone number to call and speak with a human and I've spent days trying to get return emails out of "customer care." They told me the items are not defective, but that they would give me a 20% discount on one shirt if I kept it since it has seamstress ink marks all the way down the buttons. I would like ALL of my money back and paid return shipping from this company.This has sucked so much time from my life and the customer care team is awful. The quality is awful and I refuse to pay any fees for defective clothing.

Chicwish is NOT a BBB Accredited Business.

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