Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Moxie Pest Control due to fraudulent practices, unsatisfactory service, and deceptive billing tactics.On September 10, 2024, Moxie Pest Control charged me $100 for their initial service after soliciting door-to-door and promising a solution to my severe ant and spider infestation. They assured me that I would no longer experience issues with ants and spiders following their treatment. However, after the first treatment on September 13, 2024, the pest problem remained unchanged.I called Moxie several times to report that the treatment was ineffective, but they continuously dismissed my concerns, telling me that "increased pest activity" was normal and that I needed to wait ***** days for the results. Despite my ongoing issues, they charged me an additional $179 on October 1, 2024, claiming it was for "quarterly maintenance." However, less than one month had passed between the initial service and this charge.Even after the 2nd treatment, the infestation persists. I still have an overwhelming number of ants in my kitchen, which is especially concerning as I prepare food for my baby there.. Moxie continues to claim that this level of activity is normal and insists that I wait another 21 days for any potential results. Meanwhile, they are attempting to collect another $179.This practice feels like a scam. They are providing ineffective treatments, then charging additional fees for services that dont work, only to keep pushing the problem further down the road. Furthermore, I have attempted to cancel the service, but Moxie refuses to honor my request, and they are still trying to collect more fees.I request that the BBB investigate Moxie Pest Control for fraudulent and deceptive business practices, and that Moxie refund me for the charges incurred after their first failed treatment. Additionally, I would like them to immediately cancel any ongoing service or fees related to my account.

  

  Business Response

  Date: 10/21/2024

  ****, thank you for reaching out. We're so sorry to hear this was your experience with our team. While we are able to resolve pest concerns with consistent treatment we completely understand wanting to discontinue. As a gesture of good faith we will refund the $279 charged. It will be in the form of a mailed check. Please expect it between 3-5 business days. We've closed your account with a $0 balance. Thank you.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moxie took out money $43 in advance and did it for 3 months. I don't want their service and now they are refusing to give me money for the service that was NOT performed. I said I was willing to pay for the cancellation fee, but they are refusing stating that it's in their company policy to not refund. I asked to show me in the contract, but it is not stated in the contract. They can't site where it is stated in their policy. I would like my $43 x 3 = $129 back and in turn terminate their service. Their communication is poor as they didn't have my correct number on file. I was told that I was going to get call back, but didn't so I had to make the call myself. They do not have hierarchy structure, where they I can't take the issue to another level.

  

  Business Response

  Date: 02/22/2024

  We have spoken to the customer and a resolution has been met. There was a misunderstanding in regards to monthly billing and we were able to answer her questions. 

  Customer Answer

  Date: 02/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After pay the initial $150 start-up fee in Aug. 2022, I have entered into a 12-month service agreement. Since then, I have paid $145 every 3 months (September of 22, Dec. 22, Mar. 23, June of 23, and Sept. 23. 5 quarterly payments. This should cover 15 months: starting Sept. of 2022 to November of 2023. However, they changed the payment plan to monthly and invoiced me $48.34 on Oct. 1, 2023. This amount was automatically paid by my credit card.

  Customer Answer

  Date: 10/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my services as they were not effective. Representative informed me that my account would be cancelled no problem. Months later, I get an email and calls stating that I owed $300 more for early cancellation. That was never told to me upon cancellation or when I signed up. I was specifically informed that there was no set term and I could cancel at any time. Moreover, when called the representative told me it would be substantially cheaper to just finish out the "contract", but refused to allow me to do so. This is a complete racket.ACcount:3395386

  

  Business Response

  Date: 01/23/2024

  A response has already been submitted in regards to this acct ? 

  

  Business Response

  Date: 01/24/2024

  I don't see any issues on this account and I'm wondering if he was mistaken as to which account he was leaving this complaint for?
  The customer completed their original service agreement with us, and even signed up for a second service.
  Mentioned that they would be moving and would think about taking the service with them.
  The customer had a card on file to process payments and never had an outstanding bill.
  No complaints otherwise.

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the Spring of 2022 I signed a service contract with Moxie Pest Control for insects and rats. In Aug. of ************************************************************* the ********** called Moxie. A serviceman came out and told me that it was a rat, but he couldn't help me because he can't touch the dryer. I asked what I should do. He called the company for advice, but they just said for $100 they would do an inspection to see how the rat got in. They had no advice about what to do about the dead rat in the dryer. I had to pay a lot of money to get the rat removed.I no longer trusted Moxie and called Orange County Vector Control and was advised about the problem and given the name of a reputable company. That company came out and showed me there was only one rat bait station and the size of my property warranted three stations and the one station had not even been baited. I had been paying for rat service and received no service for rats for who knows how long. I also wound up with a rat in my dryer due to Moxie's not honoring their end of the contract, I also had to pay additional money to get the rat removed.When I called and emailed Moxie with this information and since I no longer trusted them I was quitting the service. I was informed that since I was quitting before the contract was up I was going to be charged a cancellation fee of an additional $139. I spoke to a number of people at Moxie including ***** the account manager who kept insisting that I would have to pay the cancellation fee or they would turn me over to collections. I calmly told her they didn't honor their contract obligations by not putting out enough bait traps and not baiting the one trap that was here. She didn't care and eventually hung up on me.

  

  Business Response

  Date: 12/12/2022

  ****** signed up for a general maintenance for pest control. As a courtesy and at no additional cost the salesman included bait boxes on the exterior. With beatbox is less is more as they contain bait- and we certainly dont want to welcome more activity than is already there. The service is only for the exterior of the home, and a separate service needs to be added if we need to do any type of treatment on the interior people. We offered this customer an inspection to figure out where the rodents were coming from. The customer had expectations that our service technician that was at the home for General pest control would be able to move her dryer from the area that she has it Placed in her home - Understandably that It is not part of their general maintenance. Nowhere in her service agreement with us does it mention anything about rodents, again we place the bait box as a courtesy for the exterior. (Again - completely unrelated to activities on the interior of the home)

  The customer requested to close out the general pest control portion of their service agreement, for which they signed a one-year service plan, and we told her that we just need her to reimburse the balance on the account from the first service. Which is what she is disputing.