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Business Profile

Plumber

Roto Rooter

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Roto Rooter has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Roto Rooter

      47 Discovery Ste 250 Irvine, CA 92618-3206

    • Roto Rooter

      729 W 1390 S Salt Lake Cty, UT 84104-1640

    • Roto-Rooter

      8930 Center Ave Rancho Cucamonga, CA 91730-5328

    • Roto Rooter

      4747 Viewridge Ave STE 200 C/o BBB of San Diego San Diego, CA 92123-1688

    • Roto Rooter

      201 N Brand Blvd # 2226 Glendale, CA 91203-3588

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      roto router handled my claim with allstate and water damage to my house. they gave me an estimate of what I would receive for damages. they tore out my bathtub and surround tub,flooring in spots in kitchen, dining room. insurance did not cover any of that so I'm left without a shower or flooring. they broke their promise to me. I've been almost a year without a shower. l had to join a gym to get a shower.i am a senior, handicapped, have to drive 10 miles to gym without a dependable car. I only received one 6th the amount roto router estimate said I should receive. shouldn't they do the right thing by me and fix the problem? I would deeply appreciate it. thanks
    • Initial Complaint

      Date:09/14/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, 8/3, my kitchen sink was stopped up and the water wouldnt properly drain. I reached out to Roto Rooter. They sent a tech who used a commercial snake to fix the drain. The snaking noisy and the vibrations shook the walls. However, the water appeared to be draining properly. The next day, the water from my kitchen sink was draining downstairs into the kitchen of my landlord. I immediately contacted RR and explained the situation. The *** I spoke with asked to speak with the landlord because of liability issues. I gave my landlords grandson the phone and he gave permission for them to come. A tech was sent out who sort of acknowledged that it was their fault, but that he couldnt really do anything as it wasnt at his level. Of note, he did say that because of their hold harmless clause they couldnt be held liable. My husband explained that was only if there had been pre-existing damage and they caused new damage. *** *., a specialist, arrived a few hours later but was unable to do ***air because of asbestos concerns. I asked *** for his card and the name of the original techs supervisor, who he said was *** ** I called the office number but it gave no clear extension for **** I ended up calling their dispatch twice to connect us to him. On Thursday, 8/8, *** emailed me that he was going to send a plumber to the location the next day and that due to the buildings age they had to test the dry wall before opening due to the asbestos, and that the plumber would go over the ***air. In the meantime, I couldnt use my sink. It was pretty inconvenient. The plumber came out on the 9th and quoted my landlord for the ***air. Plumbing was ***aired but not by RR. I contacted *** twice to ask for a refund. No response to this date. Photos show the tech broke through a corner piece of a pipe, twice apparently, which led to the issues. It didnt seem that the tech had much experience with using the snake.
    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called Roto-Rooter yesterday and they come over and unclog the kitchen sink in the unit 904, the residents are calling because still clogged and backing up, I called they said they will send a technician, it was 7:50pm I waited for almost 3 hours they call me and said the technician is heating your way, he will call you when he gets there, thank they called at 10:49pm to tell me that the technician is not gonna make it today until tomorrow while the apartment is getting flooded with that smelly water
    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - The company engaged in predatory practices by damaging my plumbing and then charging me to fix the damages which constitutes a breach of contract. I had to hire a separate plumbing company to fix the issues they caused. - Secondary plumbing companies let me know that Roto-Rooter in fact damaged my pipes rather than fixing them.- They're work caused flooding to my bathroom for which they made no offer to recompense. - Their plumber at the site illegally charged me personally and off the books which is essentially tax evasion and said he does this all the time.I have documentation and proof of all of the above. I also am taking the company to small claims
    • Initial Complaint

      Date:08/04/2024

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with the services provided by rotor rooter. When I first called for a quote, I was told that the price would be significantly cheaper than the $13,329 that we ended up paying with credit cards. This has caused a significant financial hardship on my family. We were forced to pay the full amount due to rotor rooter's threat to put a lien on our house and take us to court. This experience has put a strain on my family and I believe we deserve to be reimbursed at least half of the payment since we were misled about the cost. I request that rotor rooter takes responsibility for their actions and provides us with the appropriate reimbursement.
    • Initial Complaint

      Date:08/03/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my mitigation completed on 6/28. Paid the balance I had to pay which was *****. I have been calling and texting for over a month now trying to get a break down of everything that was done and charged so I can send it to my insurance company. I have still yet to receive this. The correspondence is horrible. When I first called the office and asked for it they said it will take two weeks. Its actually going on 5! Im not understanding how hard it is to say everything that was done? I feel like its because I was overcharged. But it definitely wasnt ***** worth of work completed! The workers that came to my home were great. Everything else a complete zero! Me and my husband are truly disappointed!
    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I know for a fact that Roto Rooter RotoCoLLc is terrible from the inside out. They don't care about their employees or customers. They send inexperienced plumbers to do jobs they don't know how to do. They charge 3 times the amount of the going rate. They lie about coupons they will honor. They really are charging 3 times the mark up. The Corporate comp[any that bought out *** is terrible and have the corporate office and all branches have these shady branch managers that don't even know anything about plumbing. They will manipulate you into something you don't need always to try and make a sale. BEWARE
    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/24/24 We already bought a Seal with ring but could not get it to stay on the toilet.Tech came quoted $450 took our credit card info and left for almost 2 hours. I called to cancel service but he was already just getting back to our house as I was on my way home from work. It took Him 15 minutes to do and used our bolts and only purchased a $20 wax ring.Charged us $450 and said he would take $100 off since we had a coupon.He did not, after looking at receipt. I called that evening and the next day, finally spoke to a manager named *********, ID # ****. She was very rude to me on the phone argued that the job is usually $ 550 even though I tried to tell her we were only quoted $ 450 and the $100 was not removed. This is some shady stuff going on. He used our Bolts that I just purchased when I bought it off Amazon. I want a $100 credit as promised with coupon. and they need to rethink the manager status of how they allow them to speak to the customers this way. After I told her she was being recorded she got very quiet.
    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had rain water come into basement in April after the heavy rain we had, I discovered water in our basement so called ****************** they advised us to call Rooter Roter, I was told they would be out the next day but the inspector or whatever he his position appeared at 10:30 that night, the next day they sent their plumber after $385.00 later he claimed we had to dig up the concrete floor, the next day the water was gone. The mitigation team came out and did things that they never asked our permission, *** had several contractors come in and told us that what they did was totally unnecessary, they destroyed our finished basement, the invoice they sent had things listed they claimed they did was all lies. The insurance company told them that they sent us money that they didnt now Rooter Roter is threatening me with putting liens on our home and numerous other complaints. Im filing a complaint with the Delaware ************************ also. I am also looking into getting an attorney but I just had knee replacement surgery so money is tight, we were planning on selling our home but now on hold due to this issue.
    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called our local ********************************** on 6/18/24 to unclog the main sewer line in our house. The tech came out and snaked the line ***** feet to the street and said he could not find the stoppage. He had a supervisor come our with a camera. The supervisor snaked the camera into the pipe and then said he couldn't get the camera past about 6 feet through the sewer pipe. I asked him why the snake could go into the pipe ***** feet but the camera could not. The tech made up the excuse that the camera line was bigger than the snake line, which was not true. We were then told in order to have them clear the line, we would have to pay $1800 for a water blaster, which could flood our basement or break the sewer line or we could pay $8600 to have them dig the area outside where the camera stopped to fix the obstruction and make some kind of access. We told them we would see what our plumber thought.Our plumber referred us to someone who cleared the line in about 2 hours and charged us $367, after we paid Roto Rooter $479.81 for trying to sell us something we did not need.They also did not honor the $100 discount coupon which I had. They are definitely a scam, and it's not worth the hassle of suing them. And I think they know this.

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