Business ProfileforSenior.com

I purchased a battery for my scooter and when I went to install it, it didn’t fit correctly. It wouldn’t sit in the slot which makes the battery unusable. I reached out to customer support and “Brian” responded with an acknowledgment and we exchanged a few emails. At first, after confirming that I purchased the correct battery for my scooter, he said I should reach out to Goldentech and I responded that I bought it from you. He then said “if that’s the case, send photos and a video” which I sent him photos but not the video. I asked if this was necessary because it’s a process getting the scooter out of the car and back in but would do if necessary. I never heard back. I emailed him multiple times after that and still never heard back. I even tried to start a new chat with the company but apparently “Brian” is the only person working customer service. I am very unhappy, this was an expensive battery that is useless. I am still waiting on a response. I wish I looked them up on BBB before I purchased, they have a lot of complaints. And there is no way to get in touch with someone on the phone. I called the number and it is saying I am calling outside of business hours - their business hours are 5 am - 5 pm M-F EST and I am on the east coast and it is 11:01 am. How is that outside their business hours?