Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zip brokered a business loan for my company ***************** Group in 2021. The loan was lopsided and was predatory lending (my fault for not reading the fine print). I expressed my discontent and asked them to remove my information and place me on the do not contact list in the same year as the loan.Since then, they have emailed me, texted me, and called me repeatedly. Well, today, 17 Jan ****, a rep named "Manny" called me. I respectfully explained the incessant, unwanted contact and asked for him to please remove me from the call list and place me on the do not call list. He was very truculent and egregious. He continued to push his agenda (wanting me to finance more), stated he was the manager when asked for a manager, and never acknowledged my request to remove my information. I had to hang up on him.I want them to remove my information and never contact me.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail from Heather of Zip Capital group on Voic mail received Aug 18, 2022, claiming they have $250K LOC available at single digit rates. A few days later (Aug 24) I called back and was connected with Alex who send me a link to file a loan application. I submitted the loan application. the same day I was told that the interest on loan would be 240% (instead of the single digit loan that heather lured with her voice mail). I decided not to proceed and requested them to cancel my application. I made it clear that I do not wish to proceed. However, since Aug 24 I have been bombarded with several phone calls and emails from ZCG and their marketing department. I would like these calls and emails to stop and my data purged from their system I have saved voicemails from: Heather (claiming they have $250K LOC available at single digit rates) (Voice mail received Aug 18, 2022) Anotnio (Executive Advisor) (Wednesday, Aug 24) Vanesa (Monday, Aug 29)

  

  Business Response

  Date: 09/08/2022

  we have contacted this merchant and realized that this complaint was done in error.  Merchant realized it was the wrong company, and stated along the lines that he gets alot of calls and was done in error. Requesting to remove from our profile. 

  Customer Answer

  Date: 09/08/2022

  Mary & I  discussed the matter Tue, Sept 6. She represented that she is calling on behalf od ZCG Capital group, client relations dept. She affirmed that per my orginal complaint our phone number and email will not be used for continuation of marketing contacts. She said there was a misunderstanding about further calls and that this will be an opportunity to train staff in their department. I confirmed to her that I am satisfied with this response and that I appreciated the clarification to clear up the misunderstanding as to why I was getting calls from multiple sales/marketing from the organization. With her confirmation, I am satisified with the respinse and I consider the matter resolved (assuming in good faith per her word that my busienss and my contact info has been placed on a do-not-call-list). However, the resolution presented here that "The merchant filed a complaint in error as he gets multiple calls" is incorrect as the only calls/email I received were from reps from ZCG (Zip Capital Group) as evidenced by call history and email history. Therefore, whereas I consider the issue resolved and appreciate the followup for the clarification of misunderstanding of why I got so many calls/email from, the final disposition that:  this complaint was made by mistake/"fault or error" of the filer is incorrect and hence this response is being rejected.  I am open to marking the issue resolved and moving on but not with the representation that the original complain itself was filed "in-error/mistake"