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Business Profile

Solar Energy Equipment Dealers

Solar Tree, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022, the sales person at Solar Tree offered a free EV charger if we decided to sign with him that week. On the same day, we agreed and started the process of contracting. The installation was completed in December of 2022. The system was finally turned on in August of 2023 (a whole other issue). The assumption is that it would have been part of our installation package, but not on our bill of sale, since we were not paying for it. During this time we have contacted the sales person multiple times to get the promised EV charger. There have been deaths in the family, hospital stays, illnesses, which appear to have been tactics to avoid the agreed-upon responsibility. Even when trying to reach by phone, the response is that they'll call back, and they never do.The agreement was that we purchase the system and Solar Tree will provide and install an EV charger. This feels like a classic bait and switch. It makes it worse when the company completely ignores their customer once the initial contract is signed.We want our EV charger - professionally installed (which could require new lines and outlets). The company made a promise and has failed to fulfil.

    Business Response

    Date: 10/17/2023

    We will be reaching out to the client to arrange installation of the ** charger. We ran into many issues, but we always intended on providing the ** charger.

    Customer Answer

    Date: 10/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Solar Tree, LLC. is NOT a BBB Accredited Business.

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