Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company called *********************, came to my home in October 2024, offering solar panels, they have a partnership with Enfin. Two weeks later ********************* installed solar panels to my home and advised that someone will be coming out to inspect the panels and that once this is done upon approval from ***** and the inspector that the solar panels are working they would be turned on. However, in November 2024, ***** confirmed that the solar panels was showing approved for usage, however, the solar panels have not worked since the day of installation. When contacting Enfin for assistance they advised to make contact with ********************** We have advised Enfin on multiple calls that their partner group is not responding and when they try to make contact they are also not getting a response at the phone number provided ************** (which goes to voicemail. They also provided an additional number ************* which is not in use. We made another attempt to contact Enfin and they advised that they would submit a escalation and that we had to wait for 30 days to hear back. however, we have not heard anything back and our solar panels are not working. We have asked them many of times to have someone come out and remove the panels starting right after they were installed and we was not getting responses and to no avail they have denied out request. In addition they are set to start charging us for the solar panels which are not working and are wanting to hold us to paying over $47,000 for solar panels that do not work.

  

  Business Response

  Date: 01/22/2025

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  
  Thank you for your patience.
  
  Sincerely,
  EnFin Corp

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed and financed by Enfin. 2 days of usage out of the last 30 they have been operational. Multiple calls to Enfin and weeks later they gave me the number of the company that has literally nothing to do with my account and had never been registered to me by Enfin. My first payment is coming up and they sent me a deferral form with verbiage that this is a financial issue for me and that interest will be added to my principal for deferring this first payment for a product they have not actually provided to me.

  

  Business Response

  Date: 12/30/2024

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  
  Thank you for your patience.
  
  Sincerely,
  EnFin Corp

• Initial Complaint

  Date:12/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apologies for lack of detail or specificity (specific dates and $ amounts). I could surely track down that type of information if required. - Im a disabled, 20yr military veteran and suffer memory issues - Ive been paying against my EnFin loan since approximately mid-2023. - My experience with EnFin and its now defunct installer, *******, was immediately mired in issues; the primary of which being that the system was not operational (powered on) for several months after installation while I awaited the local power company to conduct its inspection, but I was still required to pay against my loan. The financial distress of paying both the electric bill and loan prompted my initial contact with EnFin customer service. - Simply trying to explain my issue to customer service was problematic because the operators English was extremely poor, and despite their promise that EnFin would delay my requirement to pay against my loan until inspection was complete, I was later notified by EnFin that I missed payment despite my system still being non-operational. - Upon successful inspection, I contacted EnFin for guidance on how to power on the system, to which I was notified that my installer (EnSolar) had gone out of business, but that the same English deficient EnFin customer service *** would talk me through the process. This guidance was a complete failure, as this particular customer service *** was not an expert and was only reading instructions from a card. - After some individual research, I was finally able to power on. - After the first month of the system being powered on, I discovered that the system was not actually functional despite receiving power. This discovery was evident based on my electrical bill which showed that my solar system was only generating approximately $7 worth of energy for the monthly billing cycle. - its now been over a year and Im still paying against both my EnFin loan and full electric bill.

  

  Business Response

  Date: 12/11/2024

  Dear **,

  Thank you for contacting us about your experience. We take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  Thank you for your patience.

  Sincerely,
  EnFin Corp

  Customer Answer

  Date: 12/13/2024

  Dear EnFin, 

     Your previous assurances to contact me at a future date to resolve my issue were never realized; therefore, how can it be believed that you will finally follow through on any resolution? This has been the root problem in the first place. 
  

  V/Are
   - ** *******

  

  Business Response

  Date: 12/20/2024

  Dear **,

  Thank you for your response. Our records indicate that you recently spoke to a team member and confirmed that your system has received permission to operate and is functional. We are sorry you have experienced frustration with your solar installer.
  Please contact us directly if there is anything else we can assist with. Thank you.
  Sincerely,
  EnFin Corp.

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am selling my home and Im trying to get the solar transferred. I am past my closing date with one extension about to expire in a few days. Buyer is wanting to cancel contract because Enfin has not been able to get this done in a timely manner. As of today we are on day 63 of this process. We have called multiple times, multiple escalation and it has been imposible to get ahold of a supervisor. Some of the escalations and calls have not been noted and it is frustrating that I get told the same thing that a supervisor will call me. I dont know what else to do!! The sale if my home is about to fall apart and I only get an apology and that the only thing I can do is to escalated it!!! I am a solar referral partner and this service is unacceptable!!!!

  

  Business Response

  Date: 12/02/2024

  Dear ******,

  Thank you for contacting us about your recent experience with a request to transfer your solar panel. We apologize for the delay and inconvenience, and take your feedback seriously.

  Our records show that on November 26, 2024, our team sent you the transfer application form to be signed by the seller and buyer. We have noted this request to be escalated, and our team will follow up to discuss timelines. 

  Thank you for your patience.

  Sincerely,
  EnFin Corp

  Customer Answer

  Date: 12/02/2024

  Hello, good afternoon! 

  Thank you for the message. Buyer did receive application forms but I have not receive any seller documents yet. I would like to keep this line of communication open due to the fact I get more information through here than the hotline number for customer service. I just got off the phone with a representative and they did not inform me about these documents being sent over. I appreciate this line of communication much more. I would like for this situation to be resolved as soon as possible and if theres an *** for loan approval once buyers have sent over the application paperwork. This will be completed no later than today. Please advise, thank you. 

  

  Business Response

  Date: 12/11/2024

  Dear ******,
  Thank you for reaching out again. Our records indicate that the buyer and seller have received and signed the transfer documentation as of December 8, 2024.

  The next set of documentation have also been sent to the original borrower(s). We are monitoring this closely to ensure a timely resolution.

  Thank you for your patience.
  
  Sincerely,
  EnFin Corp.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed solar panels on my home and they were supposed to send paperwork to the electric company to modify the bills. They have not yet received what they needed from the solar company. My system is not set up yet and they also promised me a back up battery.

  

  Business Response

  Date: 12/02/2024

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  
  Thank you for your patience.
  
  Sincerely,
  EnFin Corp

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 18 2024 I spoke to a representative about solar panels being put onto my home. we were promised that the financing would replace my energy bill and that we would only have to pay enfin. We agreed to the panels on that alone because the financing payment would have been cheaper and a definite price monthly. The representative text me on June 25 2024 saying Just wanted to shoot you an update. Look like we got the system approved from engineering. So we should be submitting for permits here this week!. The panels were installed on July 8th by My Roof Solar. I received a call from my city hall and Come to find out the permits werent even filed with the city to build the system. Moreover the utility company didnt approve the system and thats why it has been dragging on. Now they are saying that I would have to downsize the system and still have to pay the financing for the panels and the utility company or have another 95$ a month added for 10 years and have a battery installed. I asked at this point would removing the system and voiding out the contract was an option the representative texted back with It looks like we cant remove the system. The best option is the battery to remove the utility. They said we cant uninstall the solar since the loan is active and equipment is finalized. So best option is to add the battery.. I replied with But this isnt what we agreed to. And received this response The only other option we have with this utility is to leave with a solar and utility bill they said they will charge you no matter what unless we dont send power back with a battery. So its basically we take the 10 year $95 a month battery and cut the utility out and you have backup power, or we are stuck with two bills because they wont allow us to turn it on with the system size installed.

  

  Business Response

  Date: 11/18/2024

  Thank you for letting us know about your concerns. We apologize for the inconvenience and take your feedback seriously. After our conversation with you on Tuesday November 12th, we attempted to contact your installer, My Roof Solar, and are waiting to hear back from them. We will continue to ensure the specific steps to obtain the necessary permits and final approvals is in order.
  A team member will contact you to provide updates. Thank you for your patience.
  Sincerely,
  EnFin Corp.
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our household unfortunately came into contract with EnFin on 10/2023. We had the panels installed and they were quick about that. Then we had MID come out and thought wow they are being quick to inspect too. Nope! They had our panels "ON" and were not allowed to do so. MID locked our box and flagged us. We informed the solar company via voicemail and never heard back. We were forced to pay the first payment even though we were told that there would be no payments due until the panels were turned on. We have been paying since just to have them up there collecting dust. Here it is 11/2024 and we have just been informed that the company that sold us the panels no longer exists and that we were scammed. Yet, we are still forced to make payments to EnFin who financed us through them. We have tried to reach out to Enfin and they are very unhelpful and unwilling to help in any way. At this point we just want the panels off. Several of our neighbors are going through the same situation as us and have the same feedback. At this point we are just going to get together and file a lawsuit against EnFin.

  

  Business Response

  Date: 11/07/2024

  Dear *****,

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member spoke to you via telephone on November 6th to acknowledge your concerns and discuss a resolution. As we indicated during the call, our team will follow up with you directly to discuss a final resolution.
  
  Thank you for your patience.
  
  Sincerely,
  EnFin Corp

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract for solar panel installation with EnFin. The first half of the installation project was completed by the end of June 2023. I was told the 2nd half of the project would be completed by mid August 2023. I signed a finanacial contract with EnFin for the sum of approximately $23,000 (100% of the cost of the project) the first week of August 2023, assuming the project would be complete on time, by August 15, 2023. By ********* 2023 the project was officially abandoned by the installation contractor. I contracted with a different solar installation contractor to complete the installation. I paid $7650 out of pocket to the new solar installation contractor who completed the installation by February 2024. By November 2023, EnFin was invoicing me for payments on the contract which was not yet completed. From October till mid November 2023 I had sent numerous requests to EnFin to renegotiate the contract since the installation was not complete. EnFin refused and expected payment. I came out of pockect to pay to a new contractor to complete the installation. I paid the new contractor $7650 to complete the installation. The installation was completed by February 2024. EnFin refused to modify the contract by reducing the amount by $7650 and expected full payment on the $23,000 contract. EnFin has put a lein on my house and fraudulently expect full payment of $23,000. I contacted the **************** ************* that governs contractors and filed a complaint against the contractor that abandoned the solar installation project. That complaint has been resolved and the solar company that abandoned the installation has repaid me the $7650. Now I need to file a complaint against EnFin for their refusal to modify the financial contract and their insistance on me paying on a contract that was not fulfilled. EnFin has charged off the $23,000 and put a lein on my home. I have email proof of everything stated above.

  

  Business Response

  Date: 10/24/2024

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  
  Thank you for your patience.
  
  Sincerely,
  EnFin Corp
  

  Customer Answer

  Date: 10/25/2024

  I got a call from EnFin. I returned their call. I spoke to an EnFin agent who said They could not assist me because they had turned my account over to a collection agency. 

  

  Business Response

  Date: 10/30/2024

  Thank you for reaching out again. We apologize your experience hasn't been ideal. Our team was unable to find records of communication with you, and it is possible you may have spoken to the loan servicer. 

  Our customer service team member made attempts to contact you on October 25th, October 28th and October 29th at the telephone number associated with your name, however, they were unsuccessful in reaching you. Please contact  us directly to discuss and explore solutions.

  Sincerely,
  EnFin Corp
  

  
  

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased solar through Encor solar. Project was never completed, company is now out of business. EnFin is the creditor, stopped paying because the project was never finished and company is out of business. Now loan is in collections because finance company could not complete and no company exists to finish. Loan is under my wifes name, ***** *******. Would really just like to have this removed from her credit, and possibly the money we did pay refunded but thats not high priority. They can have the panels back that were never hooked up and we just want it cleared from our credit.

  

  Business Response

  Date: 10/14/2024

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.

  
  Thank you for your patience.

  
  Sincerely,
  EnFin Corp
  

  
  

  Customer Answer

  Date: 10/16/2024

  No one has reached out, and it has been sent to a collection agency (************************, phone ************, reference number ********). My wife has attempted to contact them about the issue, they have said they will get back with her but have not at this time. This whole process has been shady and the runaround given is frustrating.

  

  Business Response

  Date: 10/24/2024

  Thank you for contacting us about your recent experience. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  
  Thank you for your patience.
  
  Sincerely,
  EnFin Corp

  Customer Answer

  Date: 10/28/2024

  We still have not received any response and are still awaiting some kind of resolution for this issue. Please email back regarding any way to resolve. Thank you

  Customer Answer

  Date: 12/10/2024

  Good morning, thank you for reaching out! No, we have not received any updates and the new finance company still refuses to work with us saying its not their problem. This whole thing has felt like a huge scam. The project was never finished and the company went out of business, so I dont feel like we should be responsible to pay for a product that we have never received. Its just been a really huge frustrating situation. The new finance company even sent a guy out to lock out our solar but the system isnt even hooked up! He literally put a lock on the casing for the meter. There is no meter or any electrical whatsoever hooked up! The only thing they did was mount the solar panels to the roof. Nothing works AT ALL. At this point the finance company can have the equipment we do have and just take it off our credit. I thought solar was a great option but it has just been a great pain. Thank you so much for your follow up, if I could afford a lawyer right now I would be going a different route.

  

  Business Response

  Date: 12/19/2024

  Dear *****,

  Thank you for your response. Our records indicate that your installer is Enphase. Upon receiving your initial complaint, we contacted ******* to determine a solution and resolve your concerns. Enphase informed us that they have been unsuccessful in speaking to you despite numerous attempts to discuss the next steps. The best course of action is to speak with Enphase for more concrete information about timeline for completion of remaining works.
  Please contact us directly if there is anything we can assist with. Thank you.
  Sincerely,
  EnFin Corp.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by enfin after a solar company talked me into getting panels Bright sun energy .panels were installed on my home and never turned on .Enfin is charging me on a loan for panels that are not activated I swear there all scamming together because there telling me they have no contact for the solar people but a name and some incorrect phone number but that they pad these people over ****** how is this possible

  

  Business Response

  Date: 10/21/2024

  Dear ******, 

  Thank you for contacting us. We apologize for the inconvenience and take your feedback seriously.
  A team member will contact you directly to discuss solutions.
  
  Thank you for your patience.

  
  Sincerely,
  EnFin Corp