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Business Profile

Storage Units

US Storage Centers, Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for US Storage Centers, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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US Storage Centers, Inc has 260 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 27 Customer Reviews

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    Review Details

    • Thomas C

      Date: 02/25/2025

      I rented a 5 x 5 for $25.50/mo., in Sept. 2024 with the first 3 months at $12.50/mo. That was just great, with my only complaint being the availability of carts and having to walk quite a ways sometimes to even find one.Then, on Feb. 1st I I go to pay my bill, only to find out they raised my rent up to $49.50/mo. without any warning in advance. I only had the $25.50 and couldn't even pay that! They wanted the whole $********, I sent them a couple of messages letting them know that I would have that money on the 24th of ***********, just before the 24th, they raised it up to over $70. Now, I only have the $49.50. US Storage Centers are not a good place to go. DO NOT go to this place to rent storage.

    • MissJanSays

      Date: 02/11/2025

      Systems ********************** Knowledge of Consumer Law is Poor.Sined up for 3 months @ 50% off...as per Banner Outside in front of facility. Referred Customer also.System and Employee failed to honor advertised discount. One employee stated, " We only honor the discount if the Customer ASKS FOR IT."US ******************** FAILED TO SEND ME AN INVOICE FOR THE NEXT MONTH.I TRIED TO REGISTER ONLINE AND SYSTEM HAD ME BLOCKED. 10 TIMES UNABLE TO REGISTER AT ****** ONE ANSWERED 24 HOUR CUSTOMER SERVICE TOLL FREE #.CALLED TODAY ON THE 11TH AND WAS TOLD THE SYSTEM SAID *INSUFFICIENT FUNDS* AND CHARGED ME $39.00.Unable to enter my card info at *********** ******************* SERVICE ARE VERY POOR AND LACK ATTENTION TO DETAIL.

    • Gilbert T

      Date: 02/07/2025

      They charged me an insurance fee without notice or authorization. Even when providing proof of insurance, they did not reverse the fee. Their customer service is unhelpful and not empowered to provide any solutions. I strongly suggest that you avoid this business at all costs.

    • Allan M

      Date: 12/31/2024

      They advertized a low price and have more than doubled the monthly fee in the past 6 months. Their website for automating credit payments failed to work. They harassed me by threatening to auction my belongings without having tried to contact me to resolve a payment issue. While the indiidual site manager seems polite and competent, the business practices are predaotry and unacceptable. A complaint is being filed with the ************************.

    • Nicholas S

      Date: 12/28/2024

      Just received a 30 day notice my storage rent was being increased 464% from $33.50 a month to $155.50 a month. Terrible money gauging practices.

    • Jazzy B

      Date: 11/30/2024

      This place is a pure scam! Ive been renting here for well over a year now. Theyve increased rates drastically and theyve added an unnecessary auction fee to my unit unknowingly with no date for the auction but planning for it in January but its only November. Why add a $60 auction fee to my bill with an auction date so far out? Theyll use whatever scamming tactics they can to get over at someone elses expense. Ive been trying to reach the property manager and district manager for the location Im renting at and keep getting the run around. Theyve removed a lock cut fee but havent compensated me enough for the extreme inconsistencies and inconveniences Ive encountered while storing here. Please be careful and steer clear away from this business.

    • Dawn G

      Date: 11/29/2024

      First month rent with their deal is great second month expect regular price third month price will double from original price posted from their website month four move out it only goes up every month from here . Ie imine month one was 43 I'm in month 4 and now pay 146 for a 5x10 configure. Exit or look for a place that does not sneak and price ***** you every month.

    • Larry A

      Date: 11/04/2024

      Once my contract was up, they had a "rate increase" and my $78 per month unit went up to $172 per month! Their billing and invoicing has never been accurate from the day I made my first 3 months payment and even that was wrong. I had no choice but to pay the amount because I was already there on site moving from ******** to the area in **************. I also have a friend who has continually been billed for renters insurance each month even though she has told them to drop it because she has proved it is covered under her home owners ins now. They also seem to have problems keeping staff. The office manager is almost likely a new person every time I have visited. Not a stable environment to store anything long term!!!

    • Elisa d

      Date: 10/27/2024

      US Storage Center on *************** In *************** is the worst storage facility Ive ever encountered. Im not writing a review because of the astronomical price increases although they did increase the rates ridiculously. They have homeless people renting and living in the *****. It is not a safe environment, so much so that they had to post notices reminding people not to bring weapons, guns, or knives on premises. The absolute worse part is that they have a severe rodent infestation. They claim that theyve handled it and no one else is complaining but just not true. I moved from one unit to a different one on another floor that they said dont have any mice problems. Come to find out that they did have an infestation on that floor too. The 4th floor smelled so terribly of dead rodents that it was unbearable.the 6th floor smelled fine but surely was also infested. I found dead mice in the sticky traps in both units multiple times. The manager said that they were not putting sticky traps anymore because that is why the mice kept returning. The truth is that they want tenants to have proof. Baby mice too. I have had tons of things damaged. When I finally left I was told they would prorate the unit due to the situation. They didnt. **** claimed that I missed the option for that by one day and that he would have to contact someone to see if it could be refunded and that if so it would be by check. He promised to follow up with me. He ghosted me, I called every single day, I emailed and left messages repeatedly and he never responded. Not even to tell me that it wasnt possible. This place is the most unprofessional, unsanitary, unsafe establishment Ive ever experienced. I also reached out to corporate and they never got back to me. **** - property manager also refused to have his boss reach out. Stay far far away from this facility.

    • Nicole H

      Date: 10/19/2024

      Do not work with US storage. Very rude Staff. Closed during business hours, you will not be able to access your unit

    US Storage Centers, Inc is NOT a BBB Accredited Business.

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