We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Student Loan Services

Student Aid Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $780 for them to file my PSLF application. I signed the contract in July-they said 90 days. It is now November, and I have no update and my forbearance is finished. I replied to my counselor ************************* at **************************** and it now says this person no longer exists. I am unable to reach anyone by phone or email. They took my money and ghosted-no resolution for my student loan situation whatsoever. I cannot even confirm they filed any paperwork with the ******** *** This is a scam guys, do t fall for it. Feel free to email me at ********************** if you are also contacting an attorney with your documentation. We can work together.

    Business Response

    Date: 11/27/2022

    Hello ****, 

     This is not in any way shape or form a scam. You assigned processor will be in touch with you as soon as possible. Thank you. 

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This student aid group called me on April 22 and told me that I can enroll in this program and I sent them all my information and they set up payments for me and in total I paid $780. I have tried to call them the phone is no longer in service I tried to contact them via email and I get no response. I looked into their business and saw that a lot of people said that it was a scam. Please let me know what I can do to rectify this and to get my money back. Thank you ***************************

    Business Response

    Date: 11/18/2022

    Hello *****************, 

    We apologize for the inconvenience one of our representatives will be in contact with you shortly. Thank you. 

    Customer Answer

    Date: 11/18/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Student Aid Group in July. They told me payments of $195 would be withdrawn the first 3 months, then it would drop to $10 a month. However, I just recieved my 4th withdraw of $195. I have tried to contact the business with no avail. Student Aid Group - if you want my business, please call me so I know where my money is going. Otherwise, I will call my bank and not allow anymore transactions.

    Business Response

    Date: 11/17/2022

    Hello ******, 

    One of our representatives left you a voice mail and sent you an email to assist you with your request. We hope to hear from you soon! Thank you. 

  • Initial Complaint

    Date:11/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me regarding the **** I submitted online at studentaid.gov. My student loan was transferred to Mohela thats fine. ****** has no record of my **** app. This company stated part of my student Loan was forgiven and set up payment arrangement for autopay. I paid $195 on 6/11/22, 7/11/22, 8/12/22, and 9/12/22. I attempted to call the number on my paper work ************ disconnected. The website student aid group.org is down stating they are no longer accepting clients. I really thought this was a legitimate company because when I called studentaid.gov the rep said everything was fine and they had it. I called studentaid.gov and Mohela they have nothing. Im putting studentaid.gov so as to differentiate student aid group.

    Business Response

    Date: 11/08/2022

    Hello ******, 

    We guarantee this is not a scam. Your assigned processor will reach out to you soon to go over your account details and the process. We thank you for your patience. 

    Customer Answer

    Date: 11/09/2022

    The company website no longer exist and phone number is disconnected. Please refund all my money.

    Business Response

    Date: 11/09/2022

    Hello ******, 

    Your assigned processor left you a voice mail to day and sent you an email to get in contact with us.  In order to process any of your requests we must speak with you. Please check you email and give us a call back as soon as possible. 

    Customer Answer

    Date: 11/10/2022

    I called this morning at 9:53am and left a voicemail for ***************************** phone ************. I have not received a call back yet. I also sent her a follow up email. 

    Thank you 

    Business Response

    Date: 12/12/2022

    Hello ******, 

    One of our representatives will reach out to you shortly to go over this matter. Thank you. 

    Customer Answer

    Date: 12/13/2022

    I spoke to *************************** this morning from student aid group. The money that was deducted from my account, $780 total, hasnt been returned, yet.


    Thank you.

  • Initial Complaint

    Date:11/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by student a group they said they would help with my student loan forgiveness signed me up to pay 195 a month for three months then $10 a month but they keep taking 195 a month and I cant get a hold of anyone they dont return phone calls or emails Service Agreement Student Aid Group M-F 8am-5pm PST Phone: ************ Email: ***************************** Website: www.studentaidgroup.org Date: Aug 17, 2022 Client Name: ******************************* Client DOB: 11/05/1971 Client SSN: XXX-XX-**** Client Phone: ************ Client Address: **************************************************************** Client ID: ********* Thank you for contacting Student Aid Group. Based on the information you provided to **, you *** qualify for one or more repayment programs. Student Aid Group is committed to help students like yourself, identify programs that *** be suitable to your situation, gather the relevant documents, and then prepare those documents for you.To begin, please carefully read the enclosed Agreement and all of its attachments, and make sure that all pages are signed and dated where indicated. Be sure to retain a copy of all documents for your records.If you have any questions when reviewing

    Business Response

    Date: 11/08/2022

    Hello *****, 

    We apologize for the inconvenience. It looks like your assigned processor is also having a hard time getting in contact with you. She has left you a Voice mails and sent you multiple emails. Your assigned processor will be reaching out to you once again. 

  • Initial Complaint

    Date:06/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its a complete scam. They ask for money up front then say they cant proceed after 2 payments. They also ask for the same amount of $195. Already reported them to my bank. Now they also have my social security number. If its too good to be true it usually is

    Business Response

    Date: 06/24/2022

    Hello ****, 

    Our company is not a scam. Yes we have a service fee since we are a private company. However the programs we are enrolling you in are directly through the ********** of ********** Our company has attempted to reach out to you numerous times and you have been unresponsive. If you had maybe picked up any of our phone calls or replied any of our emails you would have  known we are not a scam and we are in fact trying to provide you with services. Your false accusations are harming to our business and not appreciated. We have already attempted to reach out to you regarding this issue and left you a voice mail and have not heard back from you. As a company we are not sure what else we can do if you are failing to reach out to us on your end. 

  • Initial Complaint

    Date:06/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/07/2022- I was left another message by this company claiming that I was eligible for student loan forgiveness and I finally called them back to find out what this was about. They seemed legit at the time. Asked me standard questions, explained who they were and what they do, did the underwriting and told me I was approved for partial forgiveness but they needed me to sign a contract while I was on the phone so they sent it to me via email. Asked me to read them the code they sent to my phone for security purposes. They asked for my **** information so that I could make the $195 payments that would be going toward my loan balance for the next 4 months. Was told I would be receiving a welcome letter and then a call next week and if I had any questions to call them back. Later that evening when I checked my email, I had received a notice from the ***** of ********* notifying me of a password change to my account. I did not change the password. The time of change was 2 minutes after I initially received that text message with the 6 digit code. Went in to check it and sure enough, my password had been updated. I then looked back through all the info, have sent them 2 emails to cancel my contract because according to the documents, I have 72 hours to do so. No response. I have called the number on their website multiple times and receive an answering machine every time with a vague recording. I have called the number that was originally left for me on the Voicemail that I originally called an spoke with them on and a different company answers and when I ask if they are affiliated with the Student Aid Group, they either hang up, tell me they have no idea what that is, have no record of me in their system, or tell me I have the wrong number and then hang up. I have confirmed with my Loan Provider that this company is not an approved company that works with the ***** of *********. I want my contract canceled and documentation stating the cancelation and my money back.

  • Initial Complaint

    Date:05/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/23/22 I received a voicemail from someone named **** with a student support agency calling in regards to imperative student loan information that is needed for the per-qualification loan discharge and forgiveness program before the status expires. They presented themselves as a government agency and my loans are in the process of being transferred to EdFinanical so I thought this was legit, but it was not. When I called the number **** gave me at ************ I spoke to someone named ***** who knew all of my FSA information, where I lived, how much I owed, and that ************ was my soon to be new loan service company. He was even able to send me legit looking FSA codes for my account (I did not use these codes to log in) to my phone when they called had called from a different number so this made me feel that it was in fact legal and real. All of these things combine made me feel that it was real, legal, and legitimate. Chis then stated that my previous college **************** has been getting shut down and that I am eligible for full forgiveness except for paying the interest rate which would be 4 payments of $195.00. I gave him my credit card information for the first payment for **** he emailed me paperwork to sign via Clixsign and even gave me his direct number ************ an FSA ID of ******. Once I received these emails of my signed documents I noticed things did not seem right. I want to note this is not a complaint about ************, but for a fraud company named Student Aid Group with an email of *************************************** and website of www.studentaidgroup.org .

  • Initial Complaint

    Date:05/21/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me saying they are department of education and got access to my federal account. They got my social security, date of birth. I signed a contract with them on 5/20/2022 for forgiveness of my student loan. In their policy it states I have 72 hours after signing contract to cancel it with no penalty. I emailed them 3-4 times on 5/20/2022 to cancel and call them but the number they provided in a voice message no longer works after speaking with them. Number is ************. On their contract the number they provided no one answers. The number is ************. Also they do not respond to my emails. They have me setup on automatic payments to my bank account. I need this contract cancelled as soon as possible. Also I have been informed this is a scam company.

Student Aid Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.