Business ProfileforGlobal Gate LLC

I started working with Global Gate Tax this past October, to try and make sure I was good with the **** They dug back around 10 years and found I was wrong with a couple of years' tax returns, I paid them roughly $2500 to $3000 for going back that far and they were going to help me get right with the **** By the end of 2023, they had all the information they needed had filed my incorrect tax returns efile, and were waiting for my latest w-2 for 2023. By the end of January, they had my W-2s and told me they would be submitted. I didn't receive any kind of confirmation from them till February 22nd after I had been calling them, emailing them, and texting them asking for an update. I received no acknowledgment about any of the multiple messages I had sent them, they merely asked for one more piece of paper. I sent them a picture of what they asked and I didn't get acknowledgment that I had even done anything that they'd asked. Starting the first week of March I worked on getting ahold of anyone that I could at the company, I explained I hadn't heard anything from them in a while and would like to know what was going on with my taxes. I was finally told all of my tax filings had been accepted and they would be giving me a call back to help through the resolution of filing taxes with them. that was the beginning of March it is now April 8th as I type this I want help getting this resolved so I can stop worrying about my taxes. I'll take anything I can get at this point as long as it gets resolved. UPDATE they have not filed my 2023 tax returns as of April 10th. they had everything needed on January 22nd and confirmed they had all they needed on January 30th. I want them to file my 2023 return and I want a total refund for what I paid them. This is ridiculous