Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024, YouMail Inc continues to send me emails. I have begged, begged and begged and pleaded with YouMail Inc to stop emailing me. I have sent a complaint to ********************* of ************** of the ******** General. This company sends me email every day. I have asked repeatedly for this company YouMail Inc to stop YouMail Inc will not stop. I will continue to send official complaints to the Government until this company Youmail stops sending emails to me. I ask that YouMail Inc please stop sending me emails.

  Business Response

  Date: 07/17/2024

  This customer signed up for ******************** on 7/14/2024 at 1:32pm.  As part of that sign up, she provided her e-mail address.

  Since then she has gotten two transactional e-mails from YouMail, one right afterwards asking her to confirm her e-mail address, and then a follow up reminder 24 hours later.   These are sent because the service can't provide her the data she asked for without a confirmed e-mail.
  
  If her e-mail address remains unconfirmed, she won't get any more.

  This is standard practice of almost every service in the world, so we don't understand the "keep sending me e-mails" and "reporting to the department of justice" and have no action we can take.  If she has any other e-mail, she is free to contact us at support.youmail.com though this requires providing an e-mail address so we can respond.
  

  
  

  Customer Answer

  Date: 07/17/2024

  Attn: Better Business Bureau

  I called to cancel my email address this company emailed me so many times.  When I called the company, an employee tried to fraudulently sell me a Call Alert for elderly people.  The employee would not listen to anything I had to say.  She kept talking non-stop.  I already sent complaints against this company to the ********************* of ************** of the ******** General ***************** Office.  and the ****************** Protection Bureau.  If I receive one more email from this company.  I am going to call my *********************** and show the Police all the emails I have been receiving from this company called You Mail.  I have given this company a final warning stop harassing me by email.  ************ knows they sent me several emails.  ************ has one more time to send me a email.  I am going to make a police report for harassment against this company.  I want this company to stop harassing me and leave me alone I mean it.

   

  Thank you, BBB

  Business Response

  Date: 07/17/2024

  We have explained what's going on with the two e-mails she received. 
  

  Since she's not a paid user, she's not eligible for phone support, so any phone support was provided as a courtesy by the YouMail employee.  They offered her a premium YouMail service, but it was not a requirement, and they explained how to delete her account, either this way:  ***************************************************************************************************************************************************************************; Or alternatively through a CCPA request here:  ***********************************************************************; Once an account is deleted, all information including any e-mail address is deleted.

  We are not sending her any e-mails other than the two she got previously.
  

  The only thing we can think of is she is getting imposter e-mails from someone pretending to be YouMail and we would encourage here to report those to law enforcement, who will hopefully investigate them.

  At this point, there is nothing we can do.
  

  Customer Answer

  Date: 07/22/2024

  Attn:  BBB

  I never want to deal with YouMail Inc ever again.

   

• Initial Complaint

  Date:04/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Youmail on the BEST TIER and when youmail adds an extra tier they move me to the second best when I was paying for the best on a ONE **** PAYMENT.YOUMAIL robbed me.of MY PREMIUM TOP TIER PAYMENT by moving me to second best wjennit should have been the best UNTIL THE **** WAS OVER AND now YOU MAIL offers plus essntials, complete by *********** And Offer Plus, essentials, Complete and ULTIMATE on the YoUmail site.ONLY A busines with shady ttactics

  Business Response

  Date: 04/29/2024

  We don't understand the customer's complaint.    We see a user that was on our standard professional Solo plan, who cancelled, and then signed up for Essentials (since we no longer offer that Solo plan).  We did not require the user to cancel Solo, nor did we change the features that were in Solo, grandfathering users into that plan.   There is then a demand from this user for a year of our new highest level Small Business plan for free (which is worth $500), which feels unreasonable.

  We are happy to have this customer review their options with support.  He can e-mail them with a phone number and we will call to discuss, and we can provide a good faith discount on a new plan that meets the customer's needs.

  Customer Answer

  Date: 04/29/2024

  My demand is equal to YouMail changing what I had as the best then switched to second best when it was paid to be the best...

  request stands

  otherwise complaint stays...

  Business Response

  Date: 04/30/2024

  The facts are as follows.

  1) The customer signed up for our ******************** Professional annual plan on 5/15/18, 11:19 PM.   The customer had that plan for multiple years, and we made no changes to that plan during that time.

  2) The customer cancelled that plan on 4/23/24 at 4:22pm.

  3) The customer then signed up for a different plan on 4/24/24 at 5:19pm - YouMail Essentials.  That plan is different than the original one he has, which is no longer available and hasn't been available for at least 3 years.  

  4) The customer is then demanding that he should get a year of the YouMail Ultimate Plan (a $500 value) as a make good because he cancelled his own prior plan, which is no longer available, and he wants features that are in higher level and more expensive plans now.

  5) The customer was offered a discount on a new plan (YouMail Complete) that would make it roughly in line with YouMail Professional's price, and that has roughly the same features, which would save him $100+ on what the retail price of that plan is.

  That's our response and continues to be our response, and we will let those who read the complaint and response decide whether they think we're ethical and reasonable.

• Initial Complaint

  Date:04/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone number was SLAMMED by this company's 3rd party voice mail system/service about 3-4 weeks ago. I have contacted my Cell Phone provider, ************ and they have tried to get me back on my *********** voice mail system but they too are locked out and unable to retrieve my numerous voice messages left by customers and family members.This has resulted in me being locked out of all my Voice Mail Files that were left me in the last three weeks. I supposedly have a FREE SERVICE but YouMail is holding me ****** to "purchace" additional storage "gigs" and then my voice mail files will be accessible. You can NOT talk live to their Customer NO SERVICE department unless I purchase a level of service that costs dollars. Let me remind you that I did NOT sign up for this stupid voice mail hijack scheme. I do get responses from this pirate company that I need to do so and so in order to back out of this stupid SLAMMED service. As I told this company, you SLAMMED ME, therefore you can get me back to where I was before I was SLAMMED. I am almost at the 4-week period that I have not been able to give or receive voicemails via my *********** service. HELP, please. I have done everything possible to get this fixed and YouMail ignores my request for live support because their so called FIX does not work.

  Business Response

  Date: 04/05/2024

  YouMail has not "slammed" anyone, and the comments provided by this consumer unfortunately order on defamatory.

  This user signed up for ******************** on 10/14/2015.   They then explicitly dialed the code to activate *********** at or around 1/19/2024 at 2:50pm PST, which is a simple star code that causes calls they don't answer to be forwarded to YouMail.   

  All they have had to do since minute one is hit the deactivate button in the YouMail app or dial ##**# on their *********** cell phone.
  *******************************************************************
  
  These codes must be dialed from a consumer's phone - there's no way for YouMail to cause the forwarding, as the carrier requires the forwarding/unforwarding be done by the consumer.  If the consumer didn't dial it, they need to investigate who has access to their device and might have dialed that code for them.
  

   

  Customer Answer

  Date: 04/05/2024

  if you review the date - 2015 - 9 years ago - I did a 7-day trial NINE years ago. I STOPped  THE ***** nine years ago and all of a sudden my Voice Mail is taken over by YouMail nine years later. Someone slammed me NINE years later. *********** helped me today and I am now off the YouMail - thank God.

  Business Response

  Date: 04/05/2024

  We are happy the customer resolved the *********** issue.

  We also suggest the customer investigate who had his phone on the day in question earlier this year to prevent potential identity theft.

  Customer Answer

  Date: 04/19/2024

  No body had it and no one knows my PIN. That are full of themselves and lie tio get away with what their attempt to get me to sign-uip after a three year hiatus!

• Initial Complaint

  Date:03/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free version. I was being charged huge amounts of call forwarding charges from ****** I finally was able to have ***** block the call fwd so I'm not being charged but I can't get this disease off my phone. I've tried all the codes etc and youmail is still picking up all my missed calls. I can't talk to customer support because I had the free version. I need help! This has been going on for almost a year.

  Business Response

  Date: 03/19/2024

  Our TOS mentions that some carriers, especially in ******, charge users for call forwarding.   It's not us who charges, the carriers do.

  Our instructions also say that to stop forwarding calls, all they have to do is dial the code to turn off forwarding for their carrier, which can be done by hitting the "deactivate" button in the app settings, or as mentioned in our instructions at support.youmail.com.   That is *73 or 73# followed by waiting for 2 beeps.   That's all that's necessary.   We are working on making the deactivate button in the app bigger.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did a "Bait and Switch" on myself and other probable consumers. They are a Cell Phone answering service that was supposed to weed out spam calls. I SIGNED UP FOR THEIR FREE SERVICE AND THEY SIGNED ME UP FOR 179 DOLLARS AUTOPAY FROM MY **** OF AMERICA ACCOUNT WITHOUT MY PERMISSION. I HAVE NOT USED THIS COMPANY FOR TWO YEARS SINCE ******* NOW GIVES ME FREE SPAM BLOCKING. I contacted the YouMail company a YEAR AGO WHEN THEY DID THIS AND NEVER GOT A REPLY FROM A HUMAN! I am an Air Force Veteran that sticks to my word and I Want My Money Back! Thank You BBB for helping me yet again! *****************************, ******** ******* USAF ************

  Business Response

  Date: 02/21/2024

  The customer signed up for the free ******************** service on May 24, 2020, 2:06:32 PM.

  The customer then upgraded to a premium ******************** service with a discount offer on March 2/19/21, 1:49 PM.   This was done with a credit card.  The discount offer applied to the first year, with full pricing at renewal on 2/19/22, 2/19/23, and 2/19/24.  ************ provided an additional phone number and a number of other benefits that the customer has been enjoying since that renewal.   

  Our policy is that if an annual renewal is unwanted, the customer can cancel the service through our support team and get a refund for the most recent annual renewal.

  *************** can contact the YouMail support team at ************ or through live chat at support.youmail.com, and we will have the support team reach out to him to confirm the cancel and provide the partial refund.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around Aug 2, 2023 I started to sign up for youmail spam blocking, even got an email asking me to complete the sign up process, which I DIDNT DO, as I changed my mind, as I felt mislead by the company advertising, believing it was a totally free service, and didnt want to continue the sign up process. I just found out, unknown to me, that youmail has been receiving my voicemails for the past over 4 month period! There is no way to contact this company by phone or by chat unless one is a paid subscriber!! What?!?! I cant talk to or chat with the company to get my voicemails back to my own phone company without paying first?!?!? Ive emailed their support line, but not sure its a legitimate email. Id like them to stop engaging with my phone number and taking my phone messages and give them back to my phone carrier *********

  Business Response

  Date: 11/20/2023

  The customer is confused.   ******************** is free, and she did finish the sign up process.

  YouMail has and offers a totally free spam blocking service that protects from millions of known spam callers, protects against numerous scam texts, and even takes scam voicemails and puts them in a separate folder keeping the inbox clean.   Totally free.  Used by millions of consumers.

  YouMail has a record that this subscriber completed the sign up and the activate process.  She provided her number and e-mail address, and she then followed the activation step by dialing the code through the app to forward missed calls to YouMail from **mobile.   This is all explained in the app screens she went through, and she clicked OK multiple times to approve the process.

  All that aside, a simple ****** shows you to return her voicemail to the carrier.   **************************************************************************************************;    Or this free user could have simply gone to the ******************** web site, clicked help, and gotten to support.youmail.com  - it is not reasonable to expect that a free service can provide a person to help with support, as where do get people to talk to at ****** or instagram or any other web service.

  If searching or going to the web site is difficult for this customer, she can simply successfully dial ##***# and that will return her VM to **mobile's and stop protecting her.   (That's going to the phone app and typing ##***# where you would dial the number, and then hitting the send button.)

   

• Initial Complaint

  Date:09/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used them for awaile but they kept blocking my boss who also tried to help with the cancelation and of course they never allowed the cancellation and I am about to lose my job on Monday

  Business Response

  Date: 09/23/2023

  This user is complaining that her boss was blocked by our app.   There is tons of support at support.youmail.com, including live chat and even phone support for people who are paying users.   The support there explicitly says to ensure the right calls are blocked, make sure YouMail is active, has syncing contact lists on to whitelist any phone number in contacts, and more.   Cancelling youmail is a simple matter of deactivating from the app (or dialing a * code available by googling cancel youmail, and if the user is a premium subscriber, going to cancel services in the app.

  This user is welcome to submit a ticket through support.youmail.com and we will investigate further.

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 2:29am Jul. 11 2023 I purchased you mail premium. After purchase it did not give me my subscription. I paid ****! So I seek support all that's available while on free account is a bot. So what if I purchase and it somehow doesn't show on you mail but I have proof from my bank account and apple. I got left high and dry no help I feel like I just got robbed. WOW The nerve to no support anyone who paid you even if you screwed up. I want my **** returned and would like no further business with this company ive had them for years and its obvious now they after after money period and I got screwed over in the precess! Thanks IVE ALREADY CANCELED MY SUBSCRIPTION FOR FUTURE BILLING SINE YOU SEEM TO BILL BUT NOT PROVIDE SERVICE ANYMORE. I DONT WANT ANYTHING FREE I WANT FAIR AND APPROPIATE BUSINESS PRACTICES FROM DAY ONE KEEP YOYR FREEBEES, NO WE ARE DONE I DO NOT WISH TO DO BUSINESS WITH THIS COMPANY AGAIN ITS TIME TO FIND ANOTHER OPTION FOR ME AND MY FAMILY ILL BE SURE NO ONE I KNOW USES THIS AGAIN!RETURN MY MONEY AND THATS IT ILL REMOVE THIS COMPLAINT ABOUT YOUR SHASY BUSINESS PRACTICES! IF YOU KEEP MY MONEY THE COMPLAINT STAYS PERIOD NOT OPEN FOR NEGOTIATIONS!!!! #ABSLUTELYTIREDOFBEINGRIPPEDOFFBYBUSINESSESSINCECOVID!!!

  Business Response

  Date: 07/11/2023

  This user can simply call ************, reference his account phone number, and his issue will be addressed by live support or with a call back shortly after his call.  

  We see no evidence that he was invoiced or charged, as this was apparently a 7-day free trial offer he used.  But the team is happy to talk with him and see any evidence he has that Apple actually took the initial monthly fee out o his bank account.

  Customer Answer

  Date: 07/11/2023

  How dare this buisness call me a liar and insult me saying I probably used a trial. Why is that because Im black? No I didnt use a trial I was charged I sent you evidence and I dont have to call anyone. You took my money give it back! You can have the ****! I hope the **** servers you well you come off as a business bully taking advantage of a lone consumer! But is fine enjoy and do not bill me ever again. Im done with your services. Not once have I been offered an apology and they just keep giving me the run around its apple no invoice every lie but the truth!

  I SEE THEY WOULD RATHER ACCUSE ME OF LYING-RATHER THAN FIX THIS AND KEEP A LONG.

  AND TO ACCUSE ME OF A SCAM CLAIMING I PAID ONA TRIAL IS THE ULTIMATE INSULT!! GREAT CUSTOMER SERVICE!!

  I WILL ACCEPT THAT THIS WILL NEVER BE RESOLVED AS THESE ARE MOT NORMAL BUSINESS PRACTICES! THEREFORE I WILL ALLOW THEM TO STEAL THE MONEY AND LET MY COMPLAINT STAND!!!!

  THEY SET THEIR BILLING THROUGH APPLE THEN WONT HONOR WHEN THINGS GO WRONG! NOW IVE CANCELED EVERY YOUMAIL SUBSCRIPTION THROUGH APPLE AND I STILL HAVE THIS ISSUE. 
  IM DONE IM CLOSING MY YOUMAIL ACCOUNTS IF I GET MY ***** BACK GREAT OTHERWISE ITS WORTH **** TO BE DONE WITH THIS NON SENSE AND NOT BE HUMILIATED OR FURTHER FRUSTRATED AFTER BEING ROBBED HOW MUCH MORE INSULTING CAN THEY BE! THE COMPLAINT STANDS YOU STOLE MY MONEY PERIOD! AND THEN INSULT ME!!! 
  OUTSTANDING CUSTOMER SERVICE, HOW SOON WE FORGET THE ***** LONG CUSTOMERS!!!

  Business Response

  Date: 07/11/2023

  We're not sure why the customer appears to be so angry with us and is accusing us of a variety of bad behavior.

  We gave him the ************ number to call and talk directly to our billing team.  Perhaps there's a charge somewhere we're missing BUT we do not see a paid invoice in our system using our standard tools for the order in question at 2:23am this morning.   The screen shot shows signed up for a $7.99, but our records and those at the subscription provider do not show a $7.99 charge.   If there is one, we'll of course delete his account and reimburse the money.  We're not saying he's lying, only that our records don't show an actual charge to his account (versus an order for a subscription which isn't necessarily charged right away).

  In addition, he can go to Apple's subscriptions page and request a refund and Apple will provide it if they have a billing record of an in-app purchase and a payment to his account.   *************************************************

  We encourage him to reach out to our billing team and we'll explore more.

   

  Customer Answer

  Date: 07/20/2023

  I absolutely wasnt lying Ive been a loyal customer for years! I only wanted what I paid thats it. I got no help from your app after I paid it said I was a free users use the bot. I tried explaining to customer they were very dismissive! Then you offend me more. Sir you have no idea what Im dealing with. But you called me this user, my name is ***********************************, Im a person complaining! lol you cant make this up. Then you accused me of lying before flat out said it was a trial it was not. Furthering my frustration. I will apologize for my behavior its not like me I think you can see this is a first in years. Next time dont be so dismissive when someone reaches out for help maybe. And please use their name, and never make accusations that HURTS! 
  Apple already refunded **** in between my last message to you I was waiting for your reply to tell you. I will resubscribe and not use the service to get you your $**** back. Im a homest man wasnt trying to take anything just couldnt figure out how to get my money back with such odd circumstances Ive never faced before. Thank you YouMail you will be missed!
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my subscription for years, and yet somehow, they are able to charge my credit card every year for the cost of an annual subscription. I haven't used the service in years, had to get a new phone to get it off of my phone, have changed my credit card, and yet somehow, they are still able to charge. They just charged my account again, so again, I have to report the fraudulent charge to my bank and go through that process. I contacted them again, and let them know it happened again, every year they tell me they are sorry and it won't happen again, yet, it does, year after year - I'm not sure what to do to get it stop. How is this legal?

  Business Response

  Date: 06/06/2023

  We have investigated this complaint.

  It appears that this user has not actually cancelled their ******************** account, nor have they cancelled the order they did.  To close an account and cancel any premium subscription, they need only go to this link:

  ************************************************************

  Further, they can go to settings on the app and cancel from there.  

  There seems to be some confusion - their other statement that they had to get a new phone to turn off YouMail is also completely incorrect - they just had to turn off the carrier forwarding they set up when they set up YouMail in the first place.
  

  As a courtesy we are reversing the latest charge for this year, and we will delete the user's account and all data found there.
  

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deliberately makes it difficult to delete or remove their product from your phone. This company deliberately gives misleading information when it comes to deleting or removing this product from your phone. This product needs to have a "cancel all" button on it's app but it does not. If you search for the answer to the question "how to delete youmail from my android phone" the instructions on how to do it "from youmail" give incorrect and misleading instructions. The company deliberately sends you to their website to delete your youmail account instead of making it available to delete or remove your account from their APP. This company is terrible and should be banned from providing phone services in the future.

  Business Response

  Date: 05/17/2023

  The customer says "needs to allow customers to easily delete the product through the app that we all had to use to sign up."

  The app already does so.   To go back to carrier voicemail, the user need only tap "Settings", then "Activate/Deactivate" and "Return to Carrier Voicemail".   That feels like an obvious place to put this in the app.