Reviews
27 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Steph W
1 star01/10/2025
Weve been working with them for a year and they havent done anything. They dont answer the phones. Dont call back. Dont answer emailsReview from Frank F
1 star01/06/2025
They were very responsive when we first contacted them but after paying them they are unresponsive. I call and leave messages. I write emails. No one gets back to me. They have an A+ rating with the BBB and that encouraged me to do business with them. Im very disappointed and dont understand the BBB rating if they treat their customers like this.Review from Andrei C
1 star12/31/2024
Scam, we hired them to help us, and all of their stuffs dissappeared not answering phones nor emailsReview from Ladrel F
1 star09/03/2024
**Review: SCAM! Just Don't Do It!**I learned the hard way with Royal Exit, and I want to warn others to stay far away from this company. They convinced me to take out a loan with UCFS to pay for their services, and I did. However, as soon as I realized it didnt feel right, I decided to cancel. I promptly informed UCFS about my cancellation and spoke to ****, who was aware that I wouldnt be moving forward.Despite this, months went by, and UCFS continued to contact me relentlessly. To my shock, I found out that Royal Exit had received payment for their servicesservices that they never actually providedwithout notifying UCFS of my cancellation. This has negatively impacted my credit score, and Im furious!Please, do yourself a favor and avoid this company. The few 5-star reviews they have are likely from paid clients. They even offered to pay me to leave a positive rating! Dont be fooled like I was. STAY AWAY FROM ROYAL EXIT!Review from Alex T
5 stars05/12/2024
After a decade of owning my timeshare and feeling dissatisfied with the booking process, I decided to upgrade, only to find myself still not satisfied with the rates. That's when I discovered Royalty Exit Solutions. Their team was incredible, guiding me through the process of exiting my timeshare hassle-free. Now, I have the freedom to book accommodations on my own terms and at more affordable rates. Highly recommend their services!Review from Phyllis M
5 stars04/07/2024
Unfortunately, I was misled into signing up for timeshare/membership. As soon as I realized my situation I searched the internet for some resources to help me get rid of this timeshare. I am so thrilled when I found Royalty Exit Solutions. They're transparent in the process of how they handle my case. They're sympathetic and very understanding, it's easy to communicate with them. Thank you for the work you have done so far.Royalty Exit Solutions Response
04/12/2024
Thank you, ******* for taking the time to share your positive experience with us. We strive to make the exit process as simple and transparent as possible. We will continue to work on your behalf until resolution is achieved, and we are always here for you to answer any questions along the way.Review from Robert G
1 star04/03/2024
We did our phone appointment with the senior advisor and it was nothing short of a timeshare presentation. Constantly focusing on my wife to push the sale, since she is more emotionally driven. We were leaning toward using Royalty, but told the person we spoke with that we wanted to get back to him in a couple of days. With that, he said "we will part ways as friends and you can use ACA". This was another company we had spoken with. If we did not sign the deal with them right then and there, he wasn't going to let us work with them. We told him we just wanted time to pray on the situation since it was a big money commitment. He then told us that sometimes you just need to take God out of the equation and make your own decision. Some might not believe there is a God, and that is fine, but for my wife and I, we include Him in all decisions. When we told him we wanted to pray because we needed to know where we were going to get the money, and did not want to default on his company, he then decided it was good to offer more time. Unfortunately after we hung up we felt the "Do it now, or your out" approach, was exactly what got us into this mess, and we moved on. We did find a friend that had gotten help out of their timeshare so we moved on. The cost was almost half of what Royalty wanted to charge, AND I have a personal friend that had success with them. Please beware of these guys. You might find yourself feeling like you're at a timeshare presentation when you ask too many questions, or ask for more time.Royalty Exit Solutions Response
04/09/2024
Dear Mr and Mrs Gutierrez, We instruct our representatives to never pressure a client into making such an important decision. Our business model is dedicated to helping consumers who have been mistreated by timeshare developers, and in no way do we want to trigger any of the experiences or emotions that got our clients into the unfortunate situation they are in. We believe in our company values and have the firm intention to treat and care for every single client like a family member. As the owner of this company, I am a man of faith. We take very seriously that we missed the mark in how our representative spoke with you regarding your faith, and more importantly in your trusting our company to be helpful in resolving your timeshare nightmare. Because we do not control everything our representatives believe or say, we did take measures to remove that representative from our company, as this personally goes against our faith and Royalty Exit Solutions company principles. We are very clear that this is not a high-pressure sale or presentation. Our only success can be measured by making certain our clients are provided the highest care and support getting out of their timeshare, and we hope that you can accept our sincere apology for our mishandling of your situation.Review from Perry F
5 stars01/13/2024
I can finally say I am so relieved to know I am no longer a timeshare owner. I would highly recommend royalty exit solutions to anyone seeking to exit their timeshare, the service was amazing! They walked me through the process and kept me in the loop if I ever had questions they were there to answer and help me throughout the process. Thank you again!! You guys are amazing!!Royalty Exit Solutions Response
04/09/2024
Thank you for taking the time to leave your review, Perry. We pride ourselves on providing our clients with everything necessary to eliminate their timeshare headaches. Because at the end of the day, your success is our success, we thank you kindly for trusting Royalty Exit Solutions and wish you the very best.Review from Dennis L
5 stars12/14/2023
I'm thrilled with Royalty Exit Solutions for their exceptional service in helping me successfully exit my timeshare. Their expertise, professionalism, and commitment exceeded my expectations. Five stars for a hassle-free experience!Royalty Exit Solutions Response
12/15/2023
Thank you for your glowing review! We're overjoyed to hear about your satisfaction with our service in successfully exiting your timeshare. Your kind words about our expertise, professionalism, and commitment are truly appreciated. We're grateful for the five-star rating and are thrilled to have provided you with a hassle-free experience.Warm regards,Royalty Exit SolutionsReview from alyssa c
5 stars12/14/2023
an amazing company ! with the most helpful and patient ppl ever !Royalty Exit Solutions Response
12/15/2023
Thank you for your wonderful words! We're delighted to hear that you found us amazing and our team helpful and patient. Your satisfaction is our priority, and we're grateful for your positive feedback. If there's anything more we can do for you, please let us know!Warm regards,Royalty Exit Solutions
Customer Review Rating
Average of 27 Customer Reviews
Contact Information
1 Park Plz Ste 190
Irvine, CA 92614-8598
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
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TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 3:00 PM |
SuSunday | Closed |
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