Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          iHerb LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • iHerb LLC

              15535 Sand Canyon Ave Irvine, CA 92618-3114

              BBB Accredited Business

            Business ProfileiHerb LLC

            Vitamins and Supplements
            BBB accredited business

            Contact Information

            15535 Sand Canyon Ave

            Irvine, CA 92618-3114

            Visit Website
            Email this Business
            (951) 616-3600

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.88/5

            Average of 80 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            155 complaints closed in last 3 years

            60 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/15/2023

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers diet and health supplements.

            Products & Services

            Beauty Products, Groceries, Healthy Lifestyle Products, K-Beauty, Make-Up, Nutritional Supplements, Pet Food, Skin Care, Sports Supplements, Vitamins

            Business Details

            Location of This Business
            15535 Sand Canyon Ave, Irvine, CA 92618-3114
            Email this Business
            BBB File Opened:
            12/27/2019
            Years in Business:
            26
            Business Started:
            7/29/1997
            Business Incorporated:
            2/15/2019
            Accredited Since:
            11/15/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Michael W Lorch, Digital Experience Analyst
            • Mr. Reza Faraee, Member Manager
            • Mr. Emun Zabihi, CEO
            Contact Information

            Principal

            • Mr. Reza Faraee, Member Manager
            • Mr. Emun Zabihi, CEO

            Customer Contact

            • Mr. Michael W Lorch, Digital Experience Analyst
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            155 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/11/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            The multivitamins are defective and smell bad which we believe is because they are close to expiry dates. I have attached the letter I wrote to their management but havent received any response.
            Read More
            Read 154 More Complaints

            Customer Reviews

            80 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            CAROLINE S

            06/17/2024

            BEWARE IHERB.COM HAS BEEN SELLING EXPIRED DOCTOR BEST PRODUCTS PROOF Request expired June 17, 2022 | View details Doctor's ***** Pure ********** Powder, 10.6 oz (300 g)Doctor's ***** Pure ********** Powder, 10.6 oz (300 g)Unit price: $14.08?Quantity: 3 Item total: $42.24?Buy again I HERB.COM MAILED ME EXPIRED DOCTOR BEST I PAID $43 I WAS ANGRY DO NOT BUY AT IHEERB.COM SELLS EXPIRED DOCTOR BEST PRODUCTS. GOOD THING I SAW EXPIRED DATE I HERB.COM BAD BUSINESS PRACTICE SELLING EXPIRED PRODUCTS.

            iHerb LLC Response

            06/18/2024

            Dear Valued Customer,We are sorry to hear of any issues and would like to help. However, we don't see any recent orders. May you please provide the order number of concern so that we may expedite this matter? We use best practices to avoid any issues but would like to help if possible.Please feel free to contact our Customer Support team by going to our **************** page and selecting 'Write a message'. After submitting this support ticket an agent will respond to help you in just a few hours. Please include as much information as possible, including screenshots of the **** SKU number, and package labeling.We are standing by to help and hope to hear from you soon.
            Read 79 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.