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          iHerb LLC has 1 locations, listed below.

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            • iHerb LLC

              15535 Sand Canyon Ave Irvine, CA 92618-3114

              BBB Accredited Business

            Business ProfileiHerb LLC

            Vitamins and Supplements
            BBB accredited business

            Contact Information

            15535 Sand Canyon Ave

            Irvine, CA 92618-3114

            Visit Website
            Email this Business
            (951) 616-3600

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            Customer Reviews

            1.92/5

            Average of 83 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            156 complaints closed in last 3 years

            60 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/15/2023

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers diet and health supplements.

            Products & Services

            Beauty Products, Groceries, Healthy Lifestyle Products, K-Beauty, Make-Up, Nutritional Supplements, Pet Food, Skin Care, Sports Supplements, Vitamins

            Business Details

            Location of This Business
            15535 Sand Canyon Ave, Irvine, CA 92618-3114
            Email this Business
            BBB File Opened:
            12/27/2019
            Years in Business:
            27
            Business Started:
            7/29/1997
            Business Incorporated:
            2/15/2019
            Accredited Since:
            11/15/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Michael W Lorch, Digital Experience Analyst
            • Mr. Reza Faraee, Member Manager
            • Mr. Emun Zabihi, CEO
            Contact Information

            Principal

            • Mr. Reza Faraee, Member Manager
            • Mr. Emun Zabihi, CEO

            Customer Contact

            • Mr. Michael W Lorch, Digital Experience Analyst
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            156 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Three vitamins/supplements were received melted together in each bottle. I did have an email conversation with "*******" who wanted me to take photos, give him the date of expiration, manufacturer's information, etc.I told him that all he has to do is look at my order and he'll see all the information he needs.He then proceeded to refund me, BUT--The amount of the refund is NOT what I paid. Vitamin A I paid $4.88; he refunded me $4.64 Vitamin D3 I paid $5.21, he refunded me $4.43 and CoQ10 I paid $8.29, he refunded me $7.88.The box was opened within 1/2 HOUR OF WHEN IT WAS DELIVERED.I know it's a small amount of money, but they shorted me $1.43.After being a loyal customer for almost two years, who has spent a LOT of money on their products, I feel that this was wrong to expect me to be satisfied with a lesser amount of refund than what I paid.I opened the bottles and saw that the vitamins and supplement were stuck inside.I want them to refund me THE EXACT AMOUNT I PAID OR SEND THEM TO ME AGAIN AT NO CHARGE.
            Read More
            Read 155 More Complaints

            Customer Reviews

            83 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jody R

            07/24/2024

            I purchased 4 bottles of *********** Rosewater Facial Spray yesterday from an iherb account on ***** None of them had the protective seal on them, one of them had no cap, and another one had a hair on the cap. So, I have no way of knowing if the contents of the bottles are actually the ingredients listed or if they have been contaminated or pampered with? I put this spray on my face everyday, sometimes 2 or 3 times a day! Sure as heck wouldn't take a chance with the condition of these bottles! I did contact the **** vendor via email and they offered to send me a return label, with a refund after they received the returned product. I will update this review if I do or don't get the return label and a full refund. This honestly dumb founds me! I wish I would have taken the time to read the reviews before I purchased from them. 1.94 out 5! That's obviously a pretty bad business that is not controlled and regulated like the iherb website says it is. Don't be fooled like I was!

            iHerb LLC Response

            07/25/2024

            Dear Valued Customer,We apologize for this experience and would like to look into what may have occurred. If wanting further help, please provide the amazon order number in an updated version of this review. Once received, we can expedite this investigation an a further effort to help.We are standing by to help and hope to hear from you soon.
            Read 82 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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