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Review from Diane B
5 stars07/08/2024
My order was expected July 10, but surprisingly arrived on the morning of July 8. Thank You. I ordered from your site, iherb, because I could not find this product in the stores. My son can only eat this cereal brand and item due to the ingredients. Thank You for carrying this item. Nature's Path Organic **************** is the product I am referring to.Review from Claude R
1 star07/07/2024
This company insult their customers intelligence. They sold me a whole cacao bean in its shell!! To remove the shell to get the nibs you require an industrial machine. The nib taste sour and old. This is a scam company. I reported them to the California AG office. They refused to process my refund. I have disputed the charge and they will get a 1 star review and will have to deal with the Attorney General on false advertising and bad quality product.Review from Crys C
2 stars06/24/2024
I order an all-fruit jam from this company, and I would not order from them, but they are one of the very few companies that carry this product. Virtually every order comes with jars unsealed, leaking, or completely smashed. The company's customer service is terrible. You order the product when it is on sale (usually you have to order $60 worth to get free shipping), and the only thing they will offer is money back; they will never replace what you've ordered. So, if you want to replace the damaged items, you have to pay full price. NOT acceptable.
iHerb LLC Response
06/25/2024
Dear Valued Customer,We are sorry for any issues and promise our teams are focused on constant improvement. Teams are reviewing all incidents on a regular basis and taking actions to prevent the reoccurrence of them. Your decision to shop with us is not taken lightly and, although it we wish things like this never occurred, we are glad our Customer Support team was able to provide a refund for damaged items.We hope you decide to give us another try in the future and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.iHerb LLC Response
06/25/2024
Dear Valued Customer,We are sorry for any issues and promise our teams are focused on constant improvement. Teams are reviewing all incidents on a regular basis and taking actions to prevent the reoccurrence of them. Your decision to shop with us is not taken lightly and, although it we wish things like this never occurred, we are glad our Customer Support team was able to provide a refund for damaged items.We hope you decide to give us another try in the future and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.Review from CAROLINE S
1 star06/17/2024
BEWARE IHERB.COM HAS BEEN SELLING EXPIRED DOCTOR BEST PRODUCTS PROOF Request expired June 17, 2022 | View details Doctor's ***** Pure ********** Powder, 10.6 oz (300 g)Doctor's ***** Pure ********** Powder, 10.6 oz (300 g)Unit price: $14.08?Quantity: 3 Item total: $42.24?Buy again I HERB.COM MAILED ME EXPIRED DOCTOR BEST I PAID $43 I WAS ANGRY DO NOT BUY AT IHEERB.COM SELLS EXPIRED DOCTOR BEST PRODUCTS. GOOD THING I SAW EXPIRED DATE I HERB.COM BAD BUSINESS PRACTICE SELLING EXPIRED PRODUCTS.iHerb LLC Response
06/18/2024
Dear Valued Customer,We are sorry to hear of any issues and would like to help. However, we don't see any recent orders. May you please provide the order number of concern so that we may expedite this matter? We use best practices to avoid any issues but would like to help if possible.Please feel free to contact our Customer Support team by going to our **************** page and selecting 'Write a message'. After submitting this support ticket an agent will respond to help you in just a few hours. Please include as much information as possible, including screenshots of the **** SKU number, and package labeling.We are standing by to help and hope to hear from you soon.Review from Deborah R
5 stars06/13/2024
My first time ordering from iHerb has been a great experience with no issues. My order arrived quickly and was in good condition. I will definitely order from them again.iHerb LLC Response
06/14/2024
Dear Valued Customer,Thank you for choosing to shop with us and for taking the time to leave a review! We hope you decide to visit us again sometime soon and wish you the best of health.Review from Kimberly T
5 stars06/11/2024
I have had no complaints with this business I really like iherb so far. I been doing business with them for a year.iHerb LLC Response
06/12/2024
Dear Valued Customer,Thank you for shopping with us and for taking the time to leave a review! We hope you decide to visit our store again sometime soon and wish you the best of health.Review from Et W
1 star06/04/2024
I wish I could give 0 stars to this platform.Placed an order, paid for it...My order got cancelled, money refunded and my account terminated - no explanation, nothing.Pathetic, and comments below shows how much they care about their customers.iHerb LLC Response
06/05/2024
Dear Valued Customer,We are sorry for this experience and are glad to help. Account security and customer safety are our highest priorities. While we use the latest methods to accurately identify concerns, in this instance, we fell short and incorrectly deactivated your account.As a result, the order was cancelled, never shipped, and the pending transaction was made void. The funds should return to the financial account associated with order payment within 7-10 days of order cancellation. iHerb never receives payment until after orders have shipped to avoid any issues.However, your account has been reactivated and this shouldn't occur again. We hope you decide to give us another chance in the future to show you why millions of customers shop with us on a routine basis. We wish you the best of health and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.iHerb LLC Response
06/05/2024
Dear Valued Customer,We are sorry for this experience and are glad to help. Account security and customer safety are our highest priorities. While we use the latest methods to accurately identify concerns, in this instance, we fell short and incorrectly deactivated your account.As a result, the order was cancelled, never shipped, and the pending transaction was made void. The funds should return to the financial account associated with order payment within 7-10 days of order cancellation. iHerb never receives payment until after orders have shipped to avoid any issues.However, your account has been reactivated and this shouldn't occur again. We hope you decide to give us another chance in the future to show you why millions of customers shop with us on a routine basis. We wish you the best of health and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.Review from Beverly B
1 star06/04/2024
I need to give a zero. Purchased a product and never got it. Can't get in touch with them. So mad.iHerb LLC Response
06/05/2024
Dear Valued Customer,We want to help and are sorry for any inconvenience. However, in order for us to do so, we need the order number to reference. May you please provide that in an updated version of this review? Once received, we will expedite this investigation.We are standing by to help and hope to hear from you soon.Review from EvaElizabeth F
1 star06/02/2024
I had been ordering from I herb for a few months now . Everything was fine. I went to order the same order again and cannot . I had to open a new account and used my ******** profile . I entered my same info , credit card everything the same that I had been using and it will not process my order . After reading ALL of the other bad reviews sharing the exact same sentiments I see that I am one of many who are beyond frustrated . There is no where to call or no one to talk to . the chat its. a bot that loops around uselessly .I have tried for Horus to place my order and cannot do so . HORRIBLE WEBSITE,. I went into my gmails to try to find old gmails from my many prior orders and there are NONE. Very odd , unethical , unpredictable , unprofessional , zero customer service . ********************** is AWFUL and should be shut down . they can keep their 3 dollar discount .iHerb LLC Response
06/14/2024
Dear Valued Customer,We are sorry for any issues. Cards may be declined or not accepted for a number of reasons, however, these are not disclosed to us due to privacy laws. If this occurs, we suggest using another card of payment method such as PayPal, Apple Pay, etc.. If you need any help, please don't hesitate to contact our Customer Support team.You may do so by going to our **************** page and either chatting with an agent during the available live chat hours, creating a support ticket by selecting 'Write a message', or by interacting with our Virtual Assistant which may answer the most common questions.Regardless, we are standing by to help if you still need it and wish you the best of health.Review from Anna G
1 star05/30/2024
The exact same problems as everyone else. I am calling my bank to send a dispute claim because I want my money back. The worst BS I have ever dealt with.iHerb LLC Response
05/31/2024
Dear Valued Customer,We sincerely apologize for this issue. Account security and customer safety are our highest priorities. Although we do our best to accurately identify concerns, in this instance, we fell short. As a result, the order was cancelled, never shipped, and the pending transaction was made void. The funds should appear back in the financial account associated with order payment within 7-10 business days.iHerb never receives payment until after orders have shipped to avoid any issues. Your account has been reactivated and this frustrating experience shouldn't occur again. We sincerely apologize for this matter and hope you decide to give us another chance in the near future. Please don't hesitate to contact our Customer Support team should you have any further questions and we wish you the best of health.
Customer Review Rating
1.93/5stars
Average of 81 Customer Reviews
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