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Average of 890 Customer Reviews
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Review fromChristine D
Date: 04/13/2025
2 starsChristine D
Date: 04/13/2025
I have some problems with the web site... I was away for awhile from a stroke so I thought that was the problem, and then I thought it was my computer. Got a few notifications from safari that my password on iherb was seen on the dark web. I use my fingerprint autofill on my computer but today it would not work. I have problems when browsing for products. pages speed up, slow down, or freeze. I have been a long time customer.and happy. but today I had to request a new link to get back in. things are different since my stroke but I don't think it is me...but if you could check your website for ease of use , I am not speedy ******** on the internet but I had to work hard to get this order in all day. Thank you, *********
iHerb LLC
Date: 04/15/2025
Dear Valued Customer,We sincerely apologize for what you have reported regarding the sites performance. We are actively working to enhance every aspect of the shopping experience, this includes page load times and performance.If you ever need any assistance, please go to our **************** page and select 'Write a message'. After submitting your request, please allow a few hours for a trained agent to assist you further.We hope you decide to shop with us again in the future and wish you the best of health.Review fromJoyce G
Date: 04/01/2025
1 starJoyce G
Date: 04/01/2025
My debit card has been hacked twice now by this company and I have never ordered from them. I don't know how they keep getting my replacement cards to do fraudulent changed. This has become a huge problem and I want to have oy stopped!!!!! Luckily I am notified that fraud is someone my card made I can at least dispute rhe charges l beedebrhis ro srop WeiHerb LLC
Date: 04/02/2025
Dear Valued Customer,We are sorry to hear of this issue and promise we are not doing this. You have taken some corrective action by notifying your bank or card issuer but we suggest making changes on any site or any other avenue of which your personal information may be compromised.Please feel free to contact our Customer Support team and provide information such as the last 4 digits of the card used, the charge amount, the date of the order, etc. and we may be able to investigate further. However, working with your bank and card issuer would be the best way to proceed.We are standing by to help if needed and, again, apologize for this inconvenience.Review fromKathy M
Date: 03/27/2025
1 starKathy M
Date: 03/27/2025
The website is practically unusable - it is so packed with irrelevant products that I can barely load it on my tablet! I searched for vit. E supplements - got ***** products!!!!! Only about 10 were REALLY vit. E supplements - the rest were completely irrelevant and they mixed them all up so I had to comb through all the c*** they want me to see to get to what I searched for! Used to be a decent place to buy supplements, now it is as difficult as ******. Why businesses WANT to make your buying experience so difficult is beyond me. I get so annoyed I go elsewhere whenever I can.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,We are sorry for any frustrating experience and are working to enhance every aspect of the search feature. However, we also recommend using our official iHerb app to get the optimized shopping experience and not a tablet.We hope you decide to shop with us in the future and please don't hesitate to contact our Customer Support team should you need any assistance.Review fromRuth T
Date: 03/27/2025
5 starsRuth T
Date: 03/27/2025
Nobody can beat Iherb quality and price. Quick delivery and easy ordering. I trust Iherb 100%. I feel safe with my information too.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,Thank you for taking the time to leave a review of your experience with us and we hope that you decide to shop with us again in the near future!Review fromJohn B
Date: 03/18/2025
1 starJohn B
Date: 03/18/2025
I received the wrong products in my recent iherb order and it seems impossible to get in contact with iherb. I'm very frustrated.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,We are sorry to hear of any issues and would love to help. However, the email associated with this review placed their last order in 2016. Did you use a different account to shop with us recently?Please contact our Customer Support team by going to our **************** page and selecting 'Write a message'. After completing the form, please allow a few hours for one of our expert agents to respond.If you placed your order as a guest, this short help article will instruct you on how to get in touch with our Customer Support team: ******************************************************************************************************************************** We are standing by to help and hope to hear from you soon.Review fromDanita R
Date: 03/17/2025
1 starDanita R
Date: 03/17/2025
I ordered a product over a week ago and didnt receive the product. I have sent several emails about this issue and no support. I ask for a refund so that I can purchase the product on another site but I was denied a refund.iHerb LLC
Date: 03/28/2025
Dear Valued Customer,We sincerely apologize for this experience and, after further investigation, see that the carrier actually misrouted your order by mistake. This is a rare occurrence and we actively work with our shipping partners to ensure they avoid instances like this in the future.We can see, however, that we were able to provide a full refund for your order on 3/18/2025. Our Customer Support team also provided a 25% off discount code for your next order to show you how much we care.Please don't hesitate to contact our Customer Support team should you have any further questions or concern and we hope you decide to give us another chance in the future.Review fromLeisa H
Date: 03/04/2025
1 starLeisa H
Date: 03/04/2025
IHERB has terrible customer service. They sent me products I didn't order, and they refused to give me a refund. They lied and told me I did order the product, and I had to send them screenshots of the product I ordered and they have not given me a refund. They deleted their webpages of the product I ordered, and replaced the webpage with a different product, and then told me I ordered the product they sent me. EXTREMELY bad business practices.iHerb LLC
Date: 03/14/2025
Dear Valued Customer,We regret to hear of any issues and want to help. May you please provide any identifying information for the order you received? Anything such as the package label may help.We are standing by to help and hope to hear from you soon.Review fromMichele L.
Date: 03/03/2025
1 starMichele L.
Date: 03/03/2025
Iherb used to be a good company when I used to buy from them online three years ago. But they have changed. On its app/website, it showed my purchases from three years ago but not the ones from 01/2025. And in addition, I never received any email confirmation of my order from them, only from ****** that my account was charged. A couple of weeks went by without delivery of items. I tried to contact Iherb via phone and email but received error messages. I contacted ******, who put pressure on Iherb, who, then issued a tracking #. A week goes by, and I received my delivery. But iherb only sent me one of the three items, which i ordered and for which I was charged. I never received the other two items. I called ****** to ask for a partial refund for the items that I did not receive. They contacted iherb. Iherb sent them the tracking #. So, my claim was denied by ******. Then, an offshore ****** representative did not document correctly what I said. I wasn't asking for a full refund, but a partial refund for the items that I did not receive. So, my claim got denied again. Then, I reopened up my dispute again with ******, who again contacted Iherb, who sent a message to ****** that I could get a full refund if I mail back to them all three items. Are you kidding me? I only received one of the three items. Anyway, ****** was useless. Finally, I called my credit company, who thankfully is crediting me back the partial refund. Please do not buy anything from Iherb. They stole my money. Very dishonest.iHerb LLC
Date: 03/05/2025
Dear Valued Customer,We regret to hear of the issue you reported in your review and are glad to assist you. If this is regarding order number *********, the payment was rejected and never received by us. The reason for failure is not revealed to us due to privacy laws. We suggest contacting the payment provider for further information here. If this is the order you are referring to, since payment was rejected, we never received money and, as a consequence, no refund can be granted.However, if this is for a different order number, may you please provide it in an updated version of this review? Once provided we may help further. You may also contact our Customer Support team using the same email used to leave this review. This way, we can easily locate your contact and help you further.We hope we have helped and are standing by to assist you further should you need it.Michele L.
Date: 03/09/2025
My credit card was charged for $31.08. So, yourvsaying thst my payment was rejected is not true. I ordered a quantity of three items and was charged for three when I only received one item. Thankfully, I contacted my bank, who credited me that amount.Review fromTristan M
Date: 02/19/2025
5 starsTristan M
Date: 02/19/2025
I have been a customer for over a year now and am very happy with their products and service. The selection of supplements is decent, the customer service top notch, and the shipping is very fast. I also appreciate the fact that the smallest possible box is used for shipping, so less waste. So far I have not attempted any returns, so I can't speak to that aspect.iHerb LLC
Date: 02/24/2025
Dear Valued Customer,We are glad that you had a ****** shopping experience with us and thank you for taking the time to write a review!We look forward to your next visit and wish you the best of health!Review fromTracy S
Date: 02/18/2025
1 starTracy S
Date: 02/18/2025
On Feb *******, 2 unauthorized charges in the amount of $40.74 and $17.73 to credit account. I have not ordered from this company since ****************************************** addition, the credit card that was on file has since expired and "they" managed to charge my account on a credit card that I never used with them so I'm highly concerned with how they able to get my new credit card information. I have contacted them on 2 occassions and spoke with *****, K and *****, S and was told that team is investigating this matter and assured both times it would be resovled with 72 hours and to no avail. These charges are still on my account and has not been refunded. I'm reporting this company because of the apparent fraud; the ability to make unauthorized charges to my account using a credit card that I didn not provide to them is concerning. I will now contact my credit card company to refute these charges because theyre taking too long to come to a resolution. Thus, further causing an inconvenience to me with having to get a new credit card. I have deleted the old credit card infomation from my profile, not that it mattered becuase they were able to get ahold of my new credit card information and I will never use this company again.iHerb LLC
Date: 02/24/2025
Dear Valued Customer,We are sorry to hear of what you have reported and encourage you to take the precautions to protect your private information. We abide by the highest security standards so your information was likely leaked on another platform or store. At this time, we must follow the procedure for all fraudulent transactions. We ask that you contact your financial institution so that they can block your card and you can be issued a new one. This will prevent your card information from being used on other websites. At the same time, your financial institution can start their investigation and provide you with more information regarding your refund. Please note that we are not able to process any payments without your bank's authorization. Since your bank approved the transaction, the order was processed automatically. Thank you for your understanding. Please do not hesitate to contact us if you have any other questions.
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