Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't had a shower due to no hot water in close to two weeks!!!! Plumbers come out, charge me 300 dollars and the problem isn't fixed. Plumbers call Navian, who send out a part, that doesn't fix it, then Plumbers call Navian again, Navian sends another part, which doesn't fix it and I'm getting sick of it!!! I am starting a class action lawsuit suit against Navien

  

  Business Response

  Date: 04/08/2025

  Dear ******,
  

  Thank you for making us aware of the issues youve been going through for the last two weeks. Im sorry to hear youve been without hot water this entire time. Your plumber reported to us one week ago on Monday 3/31 that you were only getting lukewarm water and low pressure, and based on the conversation with our Technical Support team, we thought we sent the correct parts to resolve the issue. Parts were shipped with free next-business day shipping and were delivered Tuesday 4/1.  Then on Thursday 4/3, your plumber reached out to ** to explain the issue was still *************** were supposed to arrive next-business day, but unfortunately the package was not delivered until Monday due to an issue with ****** ********************************************************************************************;

  It is always our goal to resolve any issue on the first call. Im sorry that was not the case for you. Our Techs do everything they can to properly diagnose the problem on the first call, although some issues are harder to diagnose than others.
  Can you tell me if the issue has been resolved now?

  
  Thank you,
  Navien ************* Team
  *****************************************************************
  ************ option 3
  
  Internal Reference SN 2089z2271811098

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the unit less than three years ago. Water leaking within the heat exchanger. While the heat exchanger is under warranty for 15 years but not the labour to replace. Do they expect a ****** to be able to replace it? Looks like they dont trust their product as it may be cheaper to replace it without covering labour. Very disappointed and never recommend buying their product.

  

  Business Response

  Date: 04/04/2025

  Hi *******,

  Have you reached out to our ************* Team to try and resolve your concerns? ************ option 3, open Monday-Friday, 8am - 5pm Pacific. We try to be easy to work with. Please give us a call and we will help you. 

  Thank you,
  Navien ************* Team
  ************ x 3

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Over the phone, their ************************ has agreed to reimburse me for the labor charges. I have filled out an online claim form as instructed by the business. I will wait for the business to reimburse me for the labor charges as discussed over phone and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very frustrating experience with Navien, **** regarding their water heater warranty and technical support. Despite my initial hope that their warranty would ensure a quick resolution, the process has been nothing short of a nightmare.After contacting the company about my malfunctioning water heater, they decided to send replacement parts based on their tech support team's judgment that there were no substantial problems with the device itself. However, after waiting for the replacement parts and having them installed, the water heater still refused to work.The most infuriating part is that this entire ordeal has dragged on for over 11 days without resolution. Their inability to provide a timely solution highlights the subpar quality of their warranty service. Furthermore, their decision to rely on the contractor's input without thoroughly evaluating the issue themselves has clearly caused unnecessary delays and additional inconvenience.Upon calling tech support and asking what to do next, I was told they still needed to troubleshoot. When I expressed frustration, I was bluntly told, "If you like to complain, go ahead and do it." This dismissive attitude was extremely unhelpful and added to my dissatisfaction with their service.Purchase this brand if you think you won't ever need to deal with tech support or warranty. Otherwise, we would not recommend this brand at all, based on our experience with a device that we purchased about 2.5 years ago.I would not recommend this company's water heaters to anyone seeking reliable products and effective technical support. I hope they take this feedback seriously and reevaluate their approach to customer service.

  

  Business Response

  Date: 03/31/2025

  *****, I'm very sorry to hear about your experience. This is not the usual experience for our customers. Typically, the contractor calls and reports the issue to our Technical Support team, we send them parts to repair the unit, and then the problem is resolved. I'm sorry this is being a particularly situation to repair. I see water leaked and dripped on other components, so we provided a new part to replacing the leaking one. We also provided a few parts that got wet, including new wires. Your plumber mentioned they didn't think the wires got replaced in the beginning but that they would check the box again and make sure it wasn't in there. Do you know if that ever got done? It was shipped out along with the main component, but it was a 2 part shipment and would have been in a separate smaller box. If you can please check on this with your plumber.

  Thank you,
  Navien ************* Team
  ************ option 3
  

  
  

  Customer Answer

  Date: 03/31/2025

  Navien sent heat exchange, wire harness, and fan motor. Our contractor replaced the parts, and the device still not turn on.

  Our contractor called Navien after he replaced heat exchange, wire harness, and fan motor, Navien then sent ********* and LCD controller for the device. The contractor replaced those parts and device still gave error code.I called Navien again to see what we can do on our end to resolve this issue and Navien tech said Navien has to troubleshoot more with our contractor.

  I trust Navien's technical expertise and knowledge; however, the tech was unable to resolve the issue in multiple collaborations with our contractor. Instead, I was essentially told, that's the way it is, and if you want to file a complaint, then go ahead.

  

  Business Response

  Date: 04/04/2025

  Hi *****,

  I believe we have addressed your concerns now by providing a new unit. If that's not the case, please let me know. 

  Thank you,

  ****** *******
  Sr. ************* Manager
  Navien, Inc

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Navien tankless waterheater went out on Dec26th for an E003 code. This was cause due to the heat exchanger failing. There have been over 30 of these units fail in our neighborhood in less than 6 months. Navien has stated to cover labor they need prrof of maintenance being performed. This unit was only 3 years old as well as most others in our neighborhood. Seems like a quality defect in their material being used as all the failures have been identical. Navien needs to step up to the plate and reimburse homeowners with this issue. Or we should ban together and file a class action lawsuit. *****

  

  Business Response

  Date: 02/19/2025

  Dear *****,

  Thank you for reaching out regarding your Navien tankless water heater issue. I understand how frustrating this situation must be. While the labor coverage for your unit expired on 09/08/2022, I will review your case to see if there are any possible options for assistance. However, I want to be transparent that I cannot guarantee coverage at this time. Navien does require proof of regular maintenance to assess labor coverage eligibility, if you have any records available, please provide them for review. I appreciate your patience while I look into this, and I will follow up as soon as I have more information. Please let me know if you have any questions in the meantime my number is ********************** or email me at ***************************************************************.

  Best regards,

   

  ***** ****
  Sr. Labor Processing Specialist
  **************************
  20 Goodyear
  ****************
  O:************
  P:**********************

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Navien Inc. and occurred in February 2025. I purchased a new house in March 2022 and it came with a Navien NPE-240A tankless water heater. The water heater has had issues with an ****************************** error about every month since moving into the home. I have made numerous complaints regarding the water heater under the builder's warranty. Now that it is out of builder's warranty I was directed to work with the manufacturer because it is still under their warranty. However, the manufacturer will not work with the consumer, only a certified technician. They gave me a list of certified technicians in the area and each company charges $350+/hr just to contact Navien and get the warrantied part. Navien will not reimburse any labor charges even though the part is faulty from the manufacturer. I have already paid thousands for the water heater only to receive a defective equipment and the manufacturer won't even help to fix their issue. At one point while I was trying to get options the customer service agent just said "will we can't help you, good bye" and hung up on me in the middle of a sentence. This company is disgusting and should not be in business. I wish I could get rid of this junk and go with a much more reputable manufacturer like ***** or *****.

  

  Business Response

  Date: 02/19/2025

  Hi *****, 

  RE: SN 2087y21x2123231 

  Thank you for reaching out, I would like to help you address a couple things here with your Navien unit. After pulling your account with your personal information, I noticed that you have a model NPE240A2_NG. 

  The manufacture (Navien) will request that a license plumber call **************************** at *******************, this is to properly troubleshoot the unit and determine whether you need parts or the entire unit replaced. Also, any plumber can assist you with your unit if they are license in the area. 

  Your claim states there are multiple parts replaced on the unit; however, the manufacture has no record of that. We recommend the plumber onsite contact our **************************** and provide us with the feedback. Give us the opportunity to work with your plumber to properly troubleshoot and get your unit back and running. 

  You can also have your plumber fill out our Tech-Express Form to order the part directly, here is the link: *********************************************************;

  If you have any questions, please contact me directly at ********************** or email me at ***************************************************************

  Thank you, 

   

  ***** ****
  Sr. Labor Processing Specialist
  **************************
  20 Goodyear
  ****************
  O:************
  P:**********************

• Initial Complaint

  Date:02/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had nothing but issues with or Navien combo unit since it was installed in 2018, costing us thousands of dollars multiple parts replaced, the current issue is has been going on for over 3 months, now it is giving us codes but of E0006 and E0001 this is absolutely insane. We just want a working heating system in the winter and don't want to freeze or be able to take a hot shower.

  

  Business Response

  Date: 02/19/2025

  Hi *******, 

  We sincerely apologize for the experience you are going through with your Navien unit. I was not able to locate your account with your personal information, since there was no serial number provided. These means your unit is not registered with the warranties yet. You need to register your product on the following link: ***********************************************. Or if you have the serial number you that you can share with us to thoroughly review account's service history. 

  Please note, that when you have any issues with your unit, we highly recommend to have your plumber call our **************************** at ******************* to properly troubleshoot and send you any parts under the parts warranty. 

  Please email me your serial number at ************************************* to allow me the opportunity and review your account. Or you can always call me directly at **********************.

  Thank you, 

  ***** ****
  Sr. Labor Processing Specialist
  **************************
  20 Goodyear
  ****************
  O:************
  P:**********************

   

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a plumbing contractor. We purchased from ******** several of the 2403s tankless water heaters around 2.5 years ago and they are leaking from heat exchanger . We have never had so many problems in our attempts at receiving the authorization for ***lacement. On hold for hours hung up on and on treated absolutely horrible lied to its terrible the first ******** was without hot water for two weeks only to be denied the second ******** same thing. There is no help thru the factory *** nothing and these units are warranties 15 years . We had to get these ********s hot water . So ********************** suggests we reinstall leaking unit install new venting and drain take pictures of units and then they will review and make a final decision on coverage . The tech line operator told me dont waste my time they more than likely wont approve any coverage . *********************** ******** service the absolute worst . The *** recommended tech express that refers you to call in to the tech line total joke at this point I have paid $5600. Out of pocket to get my ********s hot water . Theyre responses are its just so easy which is far from the truth there is no path to getting them to authorize warranty ***lacement. The set a minimum standard for installation our installation far exceeds that low standard but they use this against you which has no influence on heat exchanger leaking zero none .

  

  Business Response

  Date: 02/06/2025

  Hi ******, 

  We sincerely apologize for any inconvenience you have gone through trying to get these Heat Exchangers/Units replaced under warranty. Unfortunately, our hold times are up there this time of year. And yes our alternative would be the Tech-Express form to order parts and unit replacements. 

  What I can offer you is to request a list of the serial numbers you have tried obtain under warranty and I can bring it up to a Senior Technician and see what I can arrange for you. Please also include your contact info just in case I need to get a hold of you. You can send the list to ********************************* Att: ***** ****. 

  I will wait to hear back from you and attempt to assist you the best way possible. 

  Thank you, 

   

  ***** Gama 

  Sr. Labor Processing Specialist 

  ******************* 

  ****************************** 

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, the homeowner, had noticed that my 1.5 year old tankless Navien water heater was not able to supply hot water to my home. This was the second time this had happened in 8 months and, last time, it was identified to be a problem with a faulty "check valve". Essentially, one of the O-rings on the check valve is becoming bloated and preventing the spring from functioning properly. This is a known problem and can be discovered by searching for "navien water heater bad check valve". On February 1, 2025, I diagnosed that the same issue with a check valve that is getting stuck and unable to spring back. Since the unit has a 5 year warranty. I called their tech support line to request for a replacement part. Note that the part is as simple to identify and replace as s******* in a lightbulb. Nevertheless, the Navien tech support refused to help me as I was the homeowner and not a licensed plumber/contractor. I explained that, as the homeowner, I owned the $5000 water heater, not the plumber/contractor. I pointed out how discriminatory their policy was and then they refused to escalate my call to their supervisor. In other words, Navien will refuse to honor their warranty unless a plumber/contractor calls them to troubleshoot. Their tech support will refuse to work with the homeowner, even for a trivial task, citing "policy". I simply want them to honor their warranty and to replace my faulty part. Since this is a known defect, I should not be required to spend $750 every 8-12 months to pay a plumber/contractor ($250/hour) to wait on-hold for 3 hours in order to call Navien on my behalf. All of this for a simple $7 part. It's not right.I want Navien to change their "plumber/contractor-only" policy when filing a parts claim under warranty and to respect my "right-to-repair". In fact, Navien is situated in ********** where they recently passed the "Right to repair act" (PRC **********.3) on July 1, 2024. I believe that they may be in violation of California state law.

  

  Business Response

  Date: 02/19/2025

  Subject: RE: SN 2087Y2270121551

  
  Hi ****,

  
  First and foremost, we sincerely apologize for the inconvenience youve experienced with your unit. We received your complaint regarding the issue with the check valve on your Navien, as well as your concerns about our policy requiring

  plumbers to contact Technical Support for troubleshooting and parts orders. Unfortunately, this is a firm policy that we must adhere to.
  

  That said, I will escalate your case for review with one of our Senior Technicians and follow up with you once I have an update. 
  

  Best regards,

   

  ***** ****
  Sr. Labor Processing Specialist
  **************************
  20 Goodyear
  ****************
  O:************
  P:**********************

   

  Customer Answer

  Date: 02/25/2025

  Quoting the business' response:

  
  

  "I will escalate your case for review with one of our Senior Technicians and follow up with you once I have an update."

  
  

  Thus, consistent with BBB's expectation that a response be provided within 5 days, I have not received any "follow up" or "updates" from Mr **** in that time and therefore I am forced to reject the business response in order to reopen this case. Given that the part (check valve) can be removed and easily verified from the attached photo that it is faulty (the end should automatically retract but can't), it should be trivial to send me a replacement part without needing a plumber. The part has already been removed and, if Mr. **** would like to provide shipping then I would happily mail the faulty part to him to inspect. This part has been faulty twice in the last 18 months and it should be expected to happen year-over-year as the part is poorly made for natural water environments. The resolution that I would like to see is for Navien to implement a simple trade-in system for faulty check valves that does not require involving a plumber. Other plumbing related companies such as **** provides this to their customers directly for exchanging failing cartridges (and all other parts) without the need to involve a plumber. The Navien check valve should NOT be failing this frequently and offering replacements is the best business practice rather than ignoring that this is a recurring issue for many of your customers. A quick search on the internet immediately reveals how common this problem is:

  
  

  ************************shorts/Pvn5EDzkrlE

  
  

  Best,

  ****

  

  Business Response

  Date: 03/04/2025

  Hi Mr. ******************** SN 2087y2270121551 

  Thank you for taking my call regarding your BBB complaint. As mentioned in our conversation, we will ship out the check valve for replenishment. This will be shipped to your mailing address, once I have a tracking number I will email you separately. 

  Thank you, 

   

  Ernan Gama 

  **************************
  20 Goodyear
  ****************
  P: ************
  F: ************

   

  Customer Answer

  Date: 03/06/2025

  Thank you for calling me Mr. ***** Please email me once you have the tracking number and then, when I've received the check valve, I will mark this case as "resolved". Until then, let's continue to keep the case open for mutual accountability.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Navien NPE-240A2 tankless water heater was installed just over a year ago, at the end of 2023. It suddenly stopped working about 4 weeks ago (01/03/2025). We accordingly called a Navien-approved plumbing service, who sent a technician. The technician from this company has been very helpful, but has been unable to get through to Navien customer support. I have personally witnessed him being on hold for over three hours, and have also seen him be hung up on, which he has told me is a regular occurrence.I have contacted Navien directly myself three times, and they do not seem to care. The customer service has been abysmal to say the least. No one has offered any suggestion other than that the technician continues to beat his head against this proverbial wall and keep calling and being hung up on. It has currently been 27 days since our household of three people has been without hot water due to this defective Navien unit, and I am at my wits end after trying to talk to the customer service department again today. I was able to ascertain that our unit is still under warranty for parts (while this issue was being resolved our labor warranty quietly ran out last week), but that they will not send the replacement parts the technician has ordered because he hasn't clicked on the specific menu options on the unit while on the line with a specific Navien technician. I have explained that the Navien tech support line has disconnected him numerous times, and left him on hold for hours, but to no avail.I will say that all I want at this point is for the water heater to function normally again, which I do not think is a big ask. Going forward I would not choose a Navien unit again due to their poor reliability and the company's terrible customer service, nor would I recommend them to anyone else. Go with literally anything else.

  

  Business Response

  Date: 02/06/2025

  Hi *****, 

  RE: SN 2087x2371819990 

  We sincerely apologize for any inconvenience you guys encountered with the Navien unit. After looking into your account, it looks like we haven't been able to get you some parts. According to our Technical Support, they have sent your plumber a link where he can order parts. To by pass the queue with Tech, your plumber can fill out the Tech-Express form to order whatever parts they need under warranty. As a customer courtesy I can possibly allow some labor once Tech Support issues your parts. 

  Unfortunately, I do not have the authority to swap out your unit or send you any parts. Please have your plumber use this link to order your parts: *************************************************************************. Our hold times can be busy at the moment, however plumbers can use the link to order parts and bypass the queue. 

  I hope this works out for you. Let me know if you have any questions. 

  Thank you, 

   

  ***** Gama 

  Sr. Labor Processing Specialist 

  ******************* 

  ****************************** 

   

   

   

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Navien Water Heater which is just about 3 years old has been malfunctioning on and off for the past 2 weeks. Our plumber has been aware. As the error code would disappear and the unit would function again, there was nothing to be done. Until about 1.5 weeks ago, when it stopped working entirely. Our plumber had contacted Navien and did not got a response after 3-4 days. Then I contacted personally. It took until later the next day for Navien to contact our plumber and by that time, it was too late to get the part needed to repair. Our plumber finally got the part today and he installed it, yet it is still not working. When he spoke to Navien today, he was told to call back tomorrow morning troubleshoot. We have been out of hot water in the winter now for over a week with 3 small children. I've never had such problems with hot water in my life. The customer service is very slow and not making this a priority. This is the second time now in time we've had this heater we've had to get our plumber to come in and the same low priority has been taken with our issues.

  

  Business Response

  Date: 12/18/2024

  Hello *** ******, 

  I want to extend our sincerest apology on behalf of Navien. I attempted to reach out to you via a phone call at the number provided and I was not successful. Only received the option to leave a voice mail after calling in twice. Based on your personal information I was not able to pull up your account to thoroughly review your service history and try to provide a solution. 

  Again, we apologize for any inconveniences this may have caused. Please provide us with your serial number of the unit to pull up your account and see how we can best assist you. 

  Feel free to call me back, if you prefer that. You can reach me at ********************** 

   

  Ernan Gama 

  Sr. Labor Processor Specialist 

  Navien, Inc. 

  ********************** 

  ****************************** 

  Customer Answer

  Date: 12/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and this issue has been resolved for now. 

  
  Regards,
  
  ****** ********