Complaints

This profile includes complaints for Apollotek International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apollotek International

  1702 Mcgaw Ave Irvine, CA 92614-5732

  
• 

  Apollotek International

  17781 Mitchell N Irvine, CA 92614-6829

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transition: 2/25/23 Amount paid to Apollotek International: $5,495 for a water purification system Apolllotek committed to provide a $50 gift card to ********** Apollotek provided a $50 gift card on 4/27/23 (After multiple requests) via E-mail addressed to someone else and claimed it was transferrable. This was not the case when I attempted to redeem it.*************************** (Sales person) and ******* (who set up the appt) are ignoring text message and phone calls from me The water purification system was financed through ************************** (Acct # *********

  

  Business Response

  Date: 09/11/2023

  Hello ****************,

  We appreciate the informative feedback and apologize for the delayed response.  *************************** is not a direct employee; however, he does resell our products.   We care about your feedback and contacted ********************** who informed us that as of June 27, 2023 any mentioned gifts had been provided.  Feel free to call our corporate office should this not be the case.  ******************   Thank you again for your feedback.

  Customer Answer

  Date: 09/26/2023

   Good morning 

  The statement by ***************;that he provided the gift card is a lie. Please have him provide the evidence of me redeeming a valid gift card. As stated he sent a gift card in someones elses name and when I went to ********** to redeem it, there was no $ on the card.. Its a shame this company is allowing someone who resell their product to lie and not care to get to the bottom or it. Why would a custom spend time on a matter such as this if it didnt happen?!

  Thank you 

  *************************

  

  Business Response

  Date: 01/12/2024

  We appreciate the feedback; however, the person mentioned by the name of ************ is not employed by Apollotek International.  He is an independent contractor.  I contacted **** when this was first brought to my attention and from my understanding, Mr. ********** was following through.

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called repeatedly to troubleshoot an ongoing problem with my water filtration system. Still, there have been very few replies via email or phone call (due to the time zone, I am in ****** time zone, and the customer service is in **********). There has been no resolution or contact to speak to a person from the company! The water filtration system has been flushing its water every other day, wasting gallons of water per week and costing me a fortune in water utilities.

  

  Business Response

  Date: 01/21/2023

   

   

        This issue has to do with reprogramming the controlvalve and is a very simple process and it takes less than two minutes. The control valve is manufactured by ***** ** and is truly number one state of the art control vale for residential water systems.

   

        if *********** does not know how to program it, we will be happy to assist him or he can refer to YouTube on how to program ***** E valve . we have been in touch with *********** and we will do our best to assist him. ***********  made an intelligent decision to purchase his water

   

       system to protect himself and the family from chemicals and harmful hardness. Apollotek Int does not install water system, as his installation was done by an outside **mpany, however we have more than ****** happy customers and will strive to assist him.

  Customer Answer

  Date: 01/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our water softener and filtration system installed at the end of October. It worked for November. At the beginning of December, it clogged and flooded my garage. Destroyed boxes with my children's memorabilia in it. We tried calling after hours, when off from work, and were unable to even leave a message. Finally got ahold of someone during the day who told ** they could repair it, but we would have to pay labor. We said no, it's too new for that, and they finally agreed to come and fix it but never set a date, despite many phone calls. On the Friday before New Year's, I called and said I wanted it uninstalled. We haven't had it long enough to manage these kinds of issues. A few hours later, I get a call saying they are coming by that day to fix it. I let them know we were out of town and also, I don't want it fixed, I want it removed.The following Tuesday my husband gets a call from the owner stating that it's our fault it's not fixed because they tried.

  

  Business Response

  Date: 01/21/2023

   

   

   

     Apollotek International manufactures water systems and does not install water systems. The unit was installed by an outside contractors and is not related with Apollotek Int in any way, but however we decided 
  
      to go out of our way and assist ****************. We will keep trying to reach **************** to find out about the issue with ************************ and assist her in any way possible.

  Customer Answer

  Date: 01/22/2023

  We are asking for all equipment to be uninstalled and the contract with Apollotek ended, that is the only resolution. 

  We got the system at the end of October, it broke down at the end of November and flooded my garage. We asked for someone to fix it for weeks and got the run around, detailed in the original report. In late December, with Apollotek refusing to set a date to fix it and giving different stories of what they would and wouldn't do, I told them I wanted the system uninstalled. As soon as I said that they wanted to fix it and had people available that day. If they could have people available so quickly, why did they refuse to help us for so long? At first they said they were going to charge us to fix it, then they said they wouldn't charge us, but refused to even offer times when someone could, for weeks (while it was still leaking in the garage), then, once I said I wanted it gone, they had someone immediately ready, but they can't uninstall it because "the bank" won't let them, so I called Aquafinance and it sounds like Apollotek is who needs to figure it out and now it's not their company (just their sub-contractor) but they want to do me "a favor" and have offered to fix the system. I have had this water softener for 3 months, it has worked 1. At every step this company has demonstrated gross negligence and dishonesty; why would I agree to keep working with them? What happens when it breaks again? This system and this company are a liability to my home, our garage is still covered in a thick layer of salt from the flood. 

  I want the system removed. I want out of this contract. I never want to see or hear from Apollotek after that. That is the only acceptable resolution. 

  

  Business Response

  Date: 02/01/2023

   

   

       Apollotek never installed the water system for *************** and it seems their issue has to do with their high water pressure , however we are willing to assist them and resolve their issue. We have called on numerous times and unfortunately, they are not allowing

   

       us to assist them. Apollotek int manufactures water systems and do not work directly with consumers, however we are willing to assist them in any way possible.

  Customer Answer

  Date: 02/02/2023

  I and my husband have not heard from Apollotek in weeks.

  How can Apollotek determine that it's a water pressure issue if no one has come to my house?

  Every conversation with Apollotek is about how this is someone else's fault. Having someone come and fix a new installed and completely broken system is not a favor, it is a requirement for a newly purchased product and being told, after all of this, you are willing to fix your broken system as a favor to us underscores exactly why we want this system removed and our association ended; we JUST got this and it broke within a month, what would happen if it breaks down again in 6 months? This company is demonstrably unreliable. I super need a water softener where I live, but I will happily work with another agency who is reliable and whose complaints (upon a deeper look into Apollotek) do not look exactly like mine and so many other's experiences with this organization. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a water filtration system and one of the filters has been leaking and I've been trying to get in contact with the company nobody reaches out. I have emailed and called them multiple times. I called the person that came to install it but he said he hasn't been able to reach management either. The leak is getting worse and worse that's why I need this to be resolved.

  

  Business Response

  Date: 02/04/2023

   

   

      ************* never properly maintained his water system. Unfortunately , if the customers do not take care of their water systems and do not change their filters and cartridges every six months , then Their water systems will not function properly.

   

      Just like a automobile, if you buy a brand new car and never do any maintenance , your car will start to beak done. ************* has already received his replacement filters and his issue has been resolved. Mr **********;made a very intelligent decision by purchasing his

   

     water system to protect himself and his family from dangerous chemicals in our tap water.

• Initial Complaint

  Date:08/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As indicated 6/8/21, I purchased the system, had many calls and communications regarding all of the many issues. While there was some communication from a woman named *****, they never sent anybody else or assisted in any real resolution. The water system constantly leaks and makes all kinds of crazy sounds. There is now (and always been) an accumulation of water which is a health hazard. As indicated before I would like this system to be removed and purchase to be refunded..

  

  Business Response

  Date: 09/05/2022

   

   

   

     ******************* purchased her water systems more than three years ago. Her water system control is not under warranty anymore; however, we made an exceptional decision to replace her control

   

      valve at no charge. We have more than 155000 happy customers nationwide and we worked extremely hard to make this happen for her. The only thing she will pay are labor and service charges.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a water filtration system, a water softener, as well as soap and laundry concentrates from this company in April of 2018. Everything has been great and the products all work well. However, we noticed a leak in the water softener system (drain pipe continually dripping). Knowing that the system is only 4 years old, we wanted to call the company to see if the system was under any kind of warranty, or to get a tech out to service our system. We have tried multiple numbers, some of which have been disconnected and are no longer in service. Because we havent been able to get ahold of anyone, we are trying the BBB route since they have such a high standing. Because they have an A+ rating and because these products have worked so well for us up until now, we are willing to overlook the fact that their website and phone numbers are not very user friendly. Thank you for helping us get in contact!

  

  Business Response

  Date: 08/30/2022

   

   

      We have been trying  to reach *************** on numerous occasions. We called on 08/19 at 12:30pm, 2:30 pm and 4:35pm . Apollotek International manufactures water system and does not do any installations, however we are willing to assist her.

   

      We urge *************** to call our customer service department at ************  EXT 211.