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Business Profile

Wholesale General Merchandise

Joybuy Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale General Merchandise.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of 2 chairs on walmart.com from third party joybuy,I received only one chair. I have had communication with company several times and have provided ********* of what was advertised and what I received. They have so many inconsistent item descriptions of what I ordered and what was sent

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller refused to provide a pre-paid return label and charged my credit card without permission. Seller uses ******* marketplace to sell shoe soles. The soles were of cheap quality. The customer service at ******************** dba ********************************************* is a snake! They tell you nice things and, behind your back, illegally charge your credit card! I contacted ******* several times, but they kept giving me the roundabout and transferred me to the billing department, told me to wait for the refund, and made every excuse they could find. This business is disgusting and dishonest!Order # *******-64293066 An unauthorized charge by Joybuy occurred on January 4, 2023, for $10.21

  • Initial Complaint

    Date:01/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted joybuy ******** seller) several times thru email and they keep giving me the run around when u ask for a return label. I contacted ******* and they sent joybuy a email and I still havent heard anything. All I want is a refund so my son can pick something else out for Christmas. I ordered a gel blaster gun and it came broken.

  • Initial Complaint

    Date:12/25/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order with their ******* store online, but the wrong item was sent. I bought 3 items and 1 was wrong. I contacted them with screen shots of the order, and a photo of the item that was wrong. They're insisting I show them the flimsy packing bag they were sent in because the shipping label is what they want to see, but I had already thrown the bag away before I realized the 1 item was wrong. There's several other reviews on their page with this same exact issue saying people couldn't get a resolution because they didn't have the bag with the shipping label. I wanted to just switch the items, but since this seems like such a runaround way to fix a problem THEY caused, I just want a refund. Attachments are the screen shots of the order and a photo of the wrong item, also my most recent communication with the company and a screen shot of another customer having my same issue.

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what this business described as a coat online from the ******* site. I had no idea I could not return it to the store. This business sold me a cheap sweater that was nothing like the picture. They scammed me out of my money and will not give me it back. i put this on my ******* credit card and even they will not help. They described in the picture number 4 it had a zipper and was oversized. Neither of which is true... They are scamming buyers to buy something that is not even close to what they are describing. I want my money back plus interest that incurred on my credit card. I have more pictures to prove that this item is cheap and very thin. I have emailed this company several times to get my money back and they keep giving me excuses and now I am done. Please help me get my money back from these scammers. Thanks

  • Initial Complaint

    Date:09/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2, 2022 , I purchased a Gold ps4 remote controller on the ******* app from the Joybuy Express company . After purchasing the controller, I kept up to date with the package tracking and at one point the package stayed on delayed for weeks and that when I contacted the company to see what was going on and they have been sending back and forth the same two emails to every question that I have had with no means to resolve my issue . I really dont want the controller any more after dealing with them but I do want my money back and I feel that their business should have some type of repercussion for they way that they have been dealing with me after I have purchased their item from them . It costs ***** . My tracking number is ************* .

  • Initial Complaint

    Date:08/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: 4822101-761377 2: 26" 3-wheel adult Tricycle w/ Large Basket Cruiser Bike for Shopping and Outing with 8-speed Transmission Blue I purchased the bike on Monday, August 16, 2021. When I received the tricycles they were damaged and I have let the company know. I have emailed numerous amounts of times and I have even spoke with a representative in which they stated I would get a full reimbursement for both tricycles. I have yet to receive any reimbursement, which was said in March. I have contacted them at least 6 times after and have not received a response. It is now August 9, 2022 and it has almost been a year since I have purchased these tricycles and there has been no resolution.

  • Initial Complaint

    Date:08/03/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ************ and N0.5 Bond maintenance shampoo, conditioner, and *************************** Leave-In Reparative Styling on May 25, *****. I received ************ and N0.5 Bond maintenance shampoo, conditioner on May 29, 2022, and Olaplex No. 6 Bond Smoother Leave-In Reparative Styling Cream on June 6, 2022. For the best result, I waited to use all the products simultaneously. Once I started using the products, I got a rash all over my body. I wasn't sure where those rashes came from. I was using the products a couple of times until I stopped using them. I was in the store and came across the OLAPLEX products counter. To my surprise, the color, texture, and smell of the shampoo, conditioner, and Bond Smoother were completely different from what I was using. I could not believe my eyes. It seems this *************** it's selling their fake product under the original name of the product and their bottle VIA walmart.com. They are not selling the original product. Who knows what they are putting into those OLAPLEX No. 4 and N0.5 Bond maintenance shampoo, conditioner, and Olaplex No. 6 Bond Smoother Leave-In Reparative? They are putting some garbage in there and selling it as a name-brand product. This is very bad and unethical.

  • Initial Complaint

    Date:06/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged ****** for Elixir Strings. The purchase was made through ******* online. The company is Chinese and made fake name brand strings that are inferior in quality and subtitle changes to the packaging. I tried to get a refund online and they just argue about the purchase. These are guitar strings that retail for nearly 18 dollars a set. They sold their fakes for about ***** dollars. I can prove what they sent. Real strings are on the right. Fake strings on left. I want my money back.

Joybuy Express is NOT a BBB Accredited Business.

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