Business ProfileforBSH Home Appliances Corp

I have had nothing but issues with this 500 series fridge. The first major problem was the E2 error code, meaning the ice-maker stops working. Fortunately, the first occurrence happened while the fridge was still under warranty, and a Bosch technician replaced the entire ice maker. However, the issue returned a few months later. I managed to clear it by rebooting the fridge, but it came back a third time. I dont want a fridge that requires a reboot every 2-3 months.Around the time of the third E2 error, I noticed water leaking from the freezer seal. Upon opening the freezer, I discovered a sheet of ice about an inch and a half thick. This buildup had clearly been happening for months. Ive never left the door open (it alerts you if you do), and after breaking up the ice, it was evident that it had formed from dozens of thin layers. This issue had been developing until the ice had nowhere else to go but melt at the seal.This all came to a head seven days outside of the warranty period. I called Bosch, hoping they would address these issues out of goodwill since it was so close to the end of the warranty. They gave me no clear answer, only stating that they would submit it for review and scheduled a technician visit. The tech rebooted the fridge to fix the E2 error and confirmed that the ice buildup had been occurring for many months, definitely while it was still under warranty. Despite this, Bosch would not commit to covering the repair costs and kept saying, We will escalate for review. I was charged for the visit, and nothing was fixed. The technician even said the ice and the E2 error would return unless repaired.I emailed Bosch detailing my experience but received no response. I asked if I could get a swap or pay to upgrade to an 800 model--nothing. The promised review of the out-of-warranty repairs never happened, and no one has contacted me since. Now Im stuck with this faulty Bosch fridge that the company itself wont even address.