Customer ReviewsforSmith+Noble Home Inc

Genuinely the worst customer service from a company I have ever experienced to date. I paid close to 6k for motorized custom shades in my home- the sales consultant mis-measured my window, and also provided an incorrect solution for my home. I can't get any manager on the phone to talk to me about resolving this and two of my in-home installation appointments were cancelled, one with less than a 24 hour notice and one I had no notification of. Fix your sales ************* your customer service, and stop advertising yourself as higher-end when you simply are not. Refund my money.

We apologize for your experience. We pride ourselves on providing a premium experience and this certainly has not been the case in your experience. We have located your account our a leadership team is reviewing and we will be in touch with you to discuss a resolution.

I would give zero star if I can No support for the repairs. Worst customer service

Thank you for your feedback. We do offer a limited lifetime warranty for all of our products. We are able to support most repair requests which are completed at our factory. For those items with a warranty issue that cannot be repaired, we will replaced. Here is a link to our limited lifetime warranty: https://www.smithandnoble.com/customer-service-warranty-policy. Should you want to speak with our warranty leadership team, please give us a call or email us at [email protected] so we can have a manager review your account. Thank you.

I dont leave reviews often but I thought doing so may save others from the complete frustration that I experienced with ************** They dont deliver by the date promised, and I called several times attempting to get an update - each time their response was well call you back within 24 hours but they never did. The first order arrived damaged - I was told a new one would arrive in 3 weeks but it took 8 more weeks. The fabric quality is poor and the shades constantly get stuck and wont lift up. Dealing with them has been one of the most frustrating experiences of my life!

We are sorry to learn of your poor experience and the amount of time is took to resolve your concerns. We do stand behind our product with our 60 Day Satisfaction Guarantee as well as our limited Lifetime Warranty. We do see that the damaged shade was replaced and installed mid January. If the shade is still having issues and with getting stuck, we would like to explore this further as a cordless shade should retract easily. We are happy to assign this to one of our quality assurance leads who reach out to you discuss this with you.

Was very impressed with our installation and quality on our motorized rod and drapes. Great quality. Easy motorized product does not need to be hardwired. Highly recommend ***** and *****

We are pleased to hear that you are enjoying your motorized drapery. Thank you for your business.

If I could give 0 stars I would. The entire process and company is an online SCAM. Purchased $9000 in custom shades- the deal was if purchased by a certain date (which we did) that they would install before Thanksgiving or install free. They shipped the 16 foot long shades with no protection- they were damaged to unusable trash. The shipping company that scheduled the shipping told my wife that she would have to climb up in the back of the dirty 18wheeler to unload the 16 foot long, 200 pound shades and bring them up our 350ft driveway ourselves! Can you imagine spending $9000 and having to crawl into an 18 ******* to unload. Obviously the shades were not installed by Thanksgiving, and the best part is- that they refuse to honor the deal- and will not give free installation since not installed by thanksgiving! Total scam- they refuse to cancel the order for refund- their customer service is a joke the lady never does what she says she will do- here we are getting close to Christmas, and still no shades, no communication, they dont honor the sales deal I have in writing, and by text from the salesperson (who by the way disappeared-they dont even know what happened to her), and I have video footage of the sales person in my home- who called the manager to confirm- yes, absolutely- free installation if not installed by Thanksgiving- my attorney is already working on it. Stay away, beware- total SCAM!! ***** and ***** shades, company, advertised deals are all a SCAM.

Thank you for providing this feedback and we apologize for the inconvenience caused to this customer. This his clearly not the experience we aim to provide and we are committed to make it right with the customer as this is an unacceptable experience. A member of our management team is currently working on a resolution with the customer. We do feel their experience warrants compensation based upon their overall experience. Regarding our holiday promotion, we do stand behind this program and do honor free installation based upon the promotional terms and conditions (terms are outlined below for your reference). Unfortunately, only one of four items were eligible for the Holiday Installation guarantee as three of the items were oversized which are excluded. We did attempt installation on 11/8/22 before the holiday in good faith, however all four shades needed to be remade due to delivery damage. The customer has requested a full refund and If that is not possible, a minimum of 50% discount, plus free install. Otherwise they are going to have to pursue a full cancellation and refund by all means necessary. Although the customer's order did not specifically qualify under this program, we have offered to replace the shades that are damaged, working closely with our factory to ensure they are packaged well and that the freight company unloads the order from the truck and have offered to refund the shipping costs in the amount of $666.64. We do not have a return policy as these are custom ordered and we should have the opportunity to remake the shades under our Satisfaction Guarantee. The customer did not accept this offer and we are extending an additional 20% of what they paid toward product. Holiday Guarantee terms (reference oversized exclusions as well are replacement orders): -Exclusions: Sale items; Shutters and Specialty Shutters; Specialty Shape and Vertical Cellular Shades; Vertical Sheer Shades; Drapes with memory stitch; Roman Shades, Fabric Cornices and Fabric Valances with continuous pattern match; oversized products and products treated with Scotchgard™.Sale items; Shutters and Specialty Shutters; Specialty Shape and Vertical Cellular Shades; Vertical Sheer Shades; Drapes with memory stitch; Roman Shades, Fabric Cornices and Fabric Valances with continuous pattern match; oversized products and products treated with Scotchgard™. -If a product that was originally eligible for the guarantee has to be remade, adjusted or re-installed for any reason, including missing parts, we will make every effort to have it installed before the holiday. If we are unsuccessful, the product will not be eligible for the guarantee and fees will not be refunded. Satisfaction Guarantee We stand behind every window treatment we sell. If you're not satisfied with your window treatment during the first 60 days after delivery or professional installation of your order, we'll make it right. For orders professionally installed by Smith & Noble: We will expertly repair your treatment, or remake it correctly, if you notify Customer Care (888-611-1761) of a problem within 60 days of installation. Again, thank you for sharing this feedback and we will continue to work this our customer to find an acceptable resolution.

***** and ****** customer service is horrendous. We purchased thousands of dollars of custom window coverings from the company with installation. They charged our credit card and delivered the window coverings. We scheduled the installation for shortly after we finished painting. They cancelled the installation for that date on the day prior (after we had rearranged our schedules) and rescheduled for the next week. We once again rearranged our schedules and then during the scheduled appointment time, received a message that the appointment was cancelled. We scheduled another appointment and that too was cancelled. **************** has told us there is no available installers for our area which is amazing given that we live in the ********************** which is a major market for you.They have told us they are going to try again in 10 days.This is totally unacceptable. We think it is appropriate that someone install the window coverings in the next few days. If they are scheduled up or have no one in the area, find someone from another area. Have them work overtime. We can be flexible they can install in the evening. If they need to fly someone up from Corona, do it.This is a major customer service failure on ***** and ******* part.

We apologize for not responding to the is complaint sooner but wanted to provide feedback. We have located this account and agree that we offered installation at the time the order was placed and we need to find a resolution for this customer. We did get an installation appointment booked 9/29. After the installation, the customer reported the installation went well.

I have asked this horrible company to remove my name and address from their mailing list since July 2021. I have called; went on their website and removed my name, etc. I continue to get their catalogues and frankly I would never order from this company ever after my last experience!

Thank you for providing this feedback. We take customer requests to be removed from our mailing list seriously. If they are still receiving our catalogs, that address may not be entered correctly when suppressing the address. We need to enter the name and address exactly as it appears on the back of the catalog. Customers can do so on our website or we can do so for them. https://www.smithandnoble.com/catalog/preference We tried to pull up an account with this email listed in this complaint but we do not have an account with this information in our ordering system. If this customer wants to call us at 800.248.8888 and ask to speak with a customer care manager, we are happy to assist as we do want to honor their request. We can also send this information to our marketing team to double check the address is removed and put on our no contact list. Thank you.

I have had issues with communication with this company from the beginning, but the majority of my frustration comes with the installation of their product, or at this point, lack of installation. I received my window treatment order on 2/21 and called to let the company know, but they stated they would have to independently confirm that we received the shipment. I had to contact them several times before they would finally schedule installation. I called again the last weekend of February and was told that there were no available slots for installation the entire month of March. I then received a notification that ************************* was coming on 3/8. I emailed ******************* about this who responded that he had nothing to do with installation times as this was a different department. As both my wife and I work full time, I had to pay someone to stay at our home so that they could let the installer in. No one came on 3/8. We received no notification they were not coming. Several days later, we received a confirmation email that ************************* was going to come on 3/15. We again arranged to have someone there to let him in. Once again he never came. We then received electronically a cancellation notification and another appointment confirmation for 3/22. Once again we arranged someone be at our house all day, once again ************************* never appeared and we heard nothing. I am told repeatedly by customer service that no one is able to contact ************************* and that he is the only installer in our area. Had we known this from the beginning, we would have likely made other arrangements to purchase our blinds. We have spent countless hours and hundreds of dollars now to arrange for these blinds to be installed and they still have not been installed. I will say, as soon as I notified them that I would be contacting the BBB, they called to apologize and refund our money for the installation fee. I am grateful for this, but I will still never use this company in the future.

Thank you for sharing this review. We did located this customer account. Our management team spoke to the customer yesterday evening to review his experience. We acknowledge our service failure in regards to our measure and installation services in this market. We have taken action to address the performance issues with our installation team. The customer shared they liked the product but not the services. Smith & Noble offered to refund the installation fees and would cover the cost of a handyman or contractor of the customer's choosing to install the two shades. The customer agree to this arrangement. The installation services were credit last night. The customer will forward a quote or invoice so we can reimburse him for the installation costs. Please let us know if you need further information.