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            Business ProfileEver Pretty

            Womens Clothing
            BBB accredited business

            Contact Information

            16721 Noyes Ave

            Irvine, CA 92606-5123

            Visit Website
            Email this Business
            (251) 257-2885

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.67/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/21/2023

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers online retail services.

            Business Details

            Location of This Business
            16721 Noyes Ave, Irvine, CA 92606-5123
            Email this Business
            BBB File Opened:
            3/29/2016
            Years in Business:
            18
            Business Started:
            10/19/2005
            Business Incorporated:
            3/2/2010
            Accredited Since:
            3/21/2023
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ever Pretty Garment Inc
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Tonny Leao, Operations Manager
            • Ms. Anna Shi, CEO
            Contact Information

            Principal

            • Ms. Anna Shi, CEO

            Customer Contact

            • Mr. Tonny Leao, Operations Manager
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I need to return something and I have left them three messages and two emails since no one ever answers the phone No reply from them This was two months ago
            Read More
            Read 17 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephanie T

            09/11/2023

            This company is HORRIBLE and SHADY! I ordered two dresses from them through ****. When I wanted to return them, they require a ridiculous amount of hoops you have to jump through. (Send via **** with tracking, send them the tracking, put a lengthy number on the box, etc.) You can't call them and you can only email them. I had to get **** involved. They had to "open an case" and communicate with Ever Pretty. EP kept lying to **** saying they emailed me. I had to keep calling **** to get updates. I also let them know that EP had bad reviews on here. I made sure I took pictures of all my return information. I sent it to EP and copied ****, so they could see that I followed their instructions. EP eventually stopped talking to ****, and **** figured out that I was not lying, so they gave me my refund. I ordered the dresses on June 2nd, sent my first email to EP on June 20th and didn't get my money back until AUGUST 11th. RUN from the shady people at Ever Pretty!

            Ever Pretty Response

            09/22/2023

            We recently came across your review regarding your experience with our service and wanted to extend our sincerest apologies for any inconvenience or disappointment you may have encountered.We take customer feedback seriously, and your comments have not gone unnoticed. We are truly sorry that your experience did not meet your expectations, and we deeply regret any frustration or inconvenience you may have experienced as a result.In order to make things right, we would like to offer you a discount code as a compensation for the trouble that we have made or please let us know how we can best make amends and restore your confidence in us.Kindly contact us directly via chat or email at *********************************************** You may also reach to us directly on our website (Contact Us Page) for further assistance.We have also sent you an email regarding this matter and for this to be resolved.We cannot apologize enough for the inconvenience that this has caused you. Best,Ever-Pretty **************** Team
            Read 11 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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