Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about Atlas Rewards credit card. I signed up thinking it would be a good deal but when I used the app it was nothing like whay was promised. I'm trying to cancel but the ai chat assistant won't put me in touch with anyone. It is trying to charge me a membership fee but the service they are offering is not what was advertised.

  

  Business Response

  Date: 11/11/2024

  Hi ******** were sorry to hear about your experience. Your account has been closed and our team have confirmed it over chat message as well. If theres anything else we can assist you with, please reach out to us at ************************************** Thank you!

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea what Atlas is and they took money out of my account. I reached out to them on their messenger and someone said they would ask me some questions to get this resolved and they never came back. I want the $8.99 put back in my account asap

  

  Business Response

  Date: 11/09/2024

  Hi *******, we're sorry to hear about your experience. Our support team has cancelled your account and initiated the refund. Please expect to see the refund in 3-5 business days. If there's anything else we can assist you with, please reach out to us at ************************************** Thank you!

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for Atlas Credit which was misleading and thought I was applying for a actual credit card. The same day when I found out it was not a credit card, I canceled and the still charged me $8.99 Additionally they charged me a second month but I had already canceled and unlinked my banking information. They finally closed the account after billing me for an unwanted account, leaving me owing a balance of $17.99. They never said I owed them anything until I asked several times. I wanted to just do away with this because they then placed this on my credit report as a past due balance. They deactivated any way of making the payment so I could just be done and wanted me to Cash App them funds. I don't have Cash App. I do not want them to have access to my bank account and they are telling I have to link my bank. I feel this is a scam and just want to have this removed off my credit report.

  

  Business Response

  Date: 11/09/2024

  Hi *******, we're sorry to hear about your experience. Our support team has taken care of your request and have emailed you.  If there's anything else we can assist you with, please reach out to us at ************************************** Thank you!

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a social networking club called Base. They charge $300 a quarter to access their network and attend dinners with their members. I did a dinner and it was great, but my schedule changed and I couldn't routinely make the dinners so I wanted to pause my membership until my schedule freed up. Unfortunately, this business does not provide you direct access and control over your billing information. Between their website and the mobile app my member profile did not include a billing or payment section, it didn't have a means to cancel the subscription, nor pause the membership, nor change the payment method. Additionally, nowhere in the platform referenced your next invoicing date or the date fees would be auto debited. After searching, I finally reached out to the company asking for support, and they informed me that my card had already been charged, that they do not give refunds, and that any request to cancel the subscription needed to be emailed directly to their team. I must have missed this point in the onboarding material, still it seems a bit ridiculous.I feel like they took $300 for me by making their system incredibly difficult to navigate. I believe as a a consumer I should have control over my account, my payment methods, and the ability to cancel a membership when I see fit, especially as they explained that you could this during the onboarding. My credit card company is looking into getting my fee back, but I want others to be aware of this issue. If you sign up for this service, they will auto debit your payment method and no provide proper invoicing, billing notices, or ability to update payment methods. I've had to cancel that card, get a new card, and put a stop payment notice on my account just to ensure they don't keep doing this. I sent a written request to cancel my account which they have not confirmed receipt of, nor provided anything in writing.

  

  Business Response

  Date: 11/06/2024

  Hi ******, we are sorry to hear about your experience. We looked for your account but couldn't locate it. Could you please share your registered email ID with ********************** or the Unique ID of your account? Also, you have been referring to ********** Is it possible that you are referring to charge in another card?
  We await your reply to assist you further. Thanks

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked Atlas how would I get my money back i put i to my account if I was to close my account, then they just closed it on there own. I sent message after message asking how to get my money back because I don't use Atlas because I've been in hospital having lung surgery for past 3 months and I can't get an answer back from them or my money which I really need.

  

  Business Response

  Date: 11/08/2024

  Hi *****, I'm sorry to hear about your health situation and I hope you have a smooth recovery. I can see that our support team have reached out to you in regards to the additional credit and your reply is awaited. Kindly reply to the email so that our team can assist you further. Thanks 

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership with them while my balance was still $0.I just want it removed as i no longer use it or have never used it.

  

  Business Response

  Date: 11/07/2024

  Hi *******, we are sorry to hear about your experience and apologize for the inconvenience. We've worked with our support team and cancelled your account. In case of further assistance, please contact us at ************************************** Thank you!

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is a fraud, they don't tell you when you sign up they are gonna try to charge you a fee and it's impossible to cancel account I want my account canceled immediately I am not authorizing these frauds to touch any money of mine

  

  Business Response

  Date: 11/06/2024

  Hi ***********, we are sorry to hear about your experience and apologize for the inconvenience caused. We can see that our support team have already cancelled your account and notified you. Please reach out to us at ************************************** if theres anything else we can assist you with. Thank you.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I used the Atlas Credit card to build my credit, and I received all of my deposits on time, but today was different. They already don't offer early check services like they say they do, but it's cool, and it's no big deal. Today, 10/31/2024, is my actual check date, and my deposit is nowhere to be found. They swear that they don't see it incoming and that if not, it would arrive by 10 am ***. That time has now come and gone, and I have yet to receive anything. I have reached out to support several times, and they are not as diligent with responses as they should be because it is my money, not a loan or a service I'm asking them for I just need the deposit my money so i can pay my bill and close this god awful account.

  

  Business Response

  Date: 11/01/2024

  Hi Jamia, we are sorry to hear about your experience and apologize for the inconvenience caused. Upon review, we can see that our support team has been on top of your requests and have already assisted you. In case of further questions or concerns, please reply to the same thread. Thanks

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 14 $128.08 was deposited to this account via my state payroll department. The money was never deposited to my account. Today $ ****** was deposited and the money is not there. This was done before I could get them out of my payroll. They claim to be like chime where you get paid 2 days early. I googled the business address and it's someone house. I believe this is fraud

  

  Business Response

  Date: 10/29/2024

  Hi ******, were sorry to hear about your experience. We can see that our support team has already addressed your concern. Kindly contact your payroll provider for further assistance with the transfer. If theres anything else we can assist you with, please reach out to us at ************************************** Thank you!
  
  

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22487420
  
  I am rejecting this response because: my payroll department issued an ach recall for the missing money and the *** has not been returned, and it's been 2 weeks. Now this week's payroll was sent and it's not in my account. Payroll for this week was deposited today. Should of been in my account this morning. You told me I had to wait till 1 pm PST it's well past that time. So now we have 2 transactions missing . My payroll department has done everything you have asked. They issued the recall Tuesday of last week and they submitted new payroll today. 
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 10/31/2024

  Hi ******, we can see that you have been in touch with one of our Customer Support managers and he has already addressed your concern. In case you are still in need of further assistance, please reply to the same ticket. Thanks

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlas took two different $90 debits from my Chime checking account without my authorization. I have never used that bank account with **********************. All my payments to Atlas come from my direct deposit from my employer. These debits have caused my mortgage payment to bounce from my bank. I want any charges that stem from this tonbe reimbursed. I want my bank information deleted. I want this card closed immediately.

  

  Business Response

  Date: 10/30/2024

  Hi ****, we are sorry to hear about your experience and apologize for the inconvenience caused. We can see that our support team has responded to your email and are waiting for your confirmation to proceed further. Kindly reply to the email with your decision and our they will assist you accordingly. Thank you for your patience.