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Business Profile

Online Shopping

Fresh Clean Threads

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Team at Fesh Clean Threads, My name is ***** **************. I originally purchased a package of T-shirts from you around August 2024.The T-shirt was too big, for the fit of a 6 foot 220 athletic man was not right for me. I called to return the original order, but someone from your customer service department gave me an address in ******, *******, which turned out to be a person's home. The price of over $286.00 to return it did not make ******** make matters worse, I noticed your company has been debiting my ********** account for $17.40 since September 1st, 2024, and I get the same silly gray T-shirt every month.I never authorized Fresh Clean to debit my account or to send me the exact color T-shirt for the next five months.Since you chose not to reply to my message and gave my address in ******, *******, I am filing a report with the BBB and my credit card company.I demand an immediate return of the $17.40 x 5, which you had no authorization to debit my account.I also want you to delete all my personal information from your company.All your T-shirts were returned to the sender. Please stop sending me a t-shirt and stop charging my account.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Retailer advertises an early Black Friday sale claiming up to 55% off. The offer is 25% off everything or 30% off everything on orders of $120 or more. Those percentages add to the supposed 55%, but the two offers do not stack and the discount only goes up to 30% off.

  • Initial Complaint

    Date:05/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * Date of transaction, March 25, 2024 * Order number ******* *Nature of dispute, 5 t-shirts wrong size wanted regular was sent tall in T-shirts.* Businesses resolve, one T-shirt sent to me, was not medium regular, but medium tall.* Advertising was seen on ******,I tried numerous times on their chat site one time successful the rest, not successful, went to ****** to find customer service phone number. There is no customer service phone number, only AI company fresh clean threads is all about the sales and no customer service at all. * As I was Im ready to finish and continue with this complaint, I noticed at the bottom of the page. There is a phone number for them. I have written it down, and I will try to contact him at that phone number hopefully, I will have some answers there,

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 shirts worth from this company and paid $17 in shipping as I needed the products ASAP. They didnt work out and when I went to get a refund and send my products back, they gave me $60 instead of my full order of $77. Apparently the shipping is non refundable according to ******. This was not said in checkout nor when I finished checking out. You had to click like 3 links in order to find that they dont refund shipping. Even though I paid extra to get it on time. This company scammed me out of money and thats why Im writing this review.

  • Initial Complaint

    Date:01/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order never received an email confirmation or an order number Contact them via There email never received my package

  • Initial Complaint

    Date:09/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** took longer than advertised and failed to complete order as stated. Was missing an item from the order. When addressing business never received a response.

Fresh Clean Threads is NOT a BBB Accredited Business.

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