Reviews

Review Details

• Review frommelissa p

  Date: 06/15/2023

  1 star
  Made my booking through VBRO which I never received an email confirmation number. Then all the sudden, night before by booking was to I received an email from Vacasa with my confirmation number, reservation instructions, address, how to enter property, etc I arrived June 21, 2022 and from that moment on, Vacasa started to discriminating against me, a year has gone by and they haven't stopped, it is on-going, and continually getting worse. They never wanted me occupying in the fist place due to my background and later based on consumer credit report. Where one past landlord was so crazy, drunk, liked me and became obsessed about destroying me. Wrote a horrible review about me and this same patterns happens every time I try to find a place to live. Back in Oct. when they told me they canceled my reservation after I had already paid , they are terminating our business relationship with you and will no longer rent you properties.Day one they gave the wrong unit to me so wanted me out every month (guilt for others of their vacationer's plans, no dogs allowed, I had two ADA ******* animals, emailed me in Oct. that they were terminating our relationship and kicking me off the platform, I had signed leases and paid already, broke my toe on Labor Day and injured by back as the back stairs collapsed, hospital stay, bills, they never responded to me in the least bite, making me pay them now directly as i'm blocked from my account, allowed a downstairs tenant to threaten, post illegal eviction note signed as a vacasa agent, they said "its a little girl spat" and that I should move out if I'm scared, not her, asking me every month what my exist plan is, pressuring me and I know they will soon go to court to evict me. I have an ADA ********** and by law you cannot discriminate against those. It is also illegal..

• Review fromLilita H

  Date: 05/13/2023

  1 star
  7 Retirees rented a beautiful, older refurbished 3 story home on Mission Beach from VRBO hosted by Vacasa. It was located across from ****************** parking and sidewalk to ******************* walk so there was foot traffic and "looky-****" into vacant units on either side of the property. Front patio is open to the beach.A theft occurred on our last day to the couple in the first-floor bedroom off the patio. Front patio door with key pad code was found open. We were vigilant about securing the doors each evening so it was obvious the key code was compromised. Cash and jewelry were stolen. No emergency contact information or special instructions on premises but we referred to our booking info and immediately contacted Vacasa who notified their local office, Sea Breeze Vacation Rentals. We called Seabreeze each hour before checkout with multiple messages and text with no response. Police report was filed re: theft. SeaBreeze was called over the following days with additional messages. 3 days later they called stating they would notify upper management and contact me Mon., almost a full week later. The explanation for delayed response was inability to reach me despite my leaving my name and # repeatedly and having my phone with me at all times expecting a return call. SeaBreeze certainly appears unconcerned about the security of their property. I've posted reviews on VRBO and Vacasa to warn future renters. I've since read that AirBnB and Homestay have an integrated keypad system so the codes could be changed with each stay. It's apparent that is not the case with Vacasa / Seabreeze. In addition, housekeeping arrived at 10 am at checkout despite paying for extended checkout. Waiving this fee was the only compensation offered.I've rented before with VRBO with personal hosts who were immediately responsive to any issues at the property. Having Vacasa and SeaBreeze as corporate hosts left something to be desired: accessibility, ************************ service.

• Review fromCJ B

  Date: 04/30/2023

  1 star
  This was in La Jola, **. Stay was supposed to be March 30 - April 3, but we left early.Location is very convenient, but we wont go back to the same listing.Cleanliness inside was fine.We appreciate the soap and shampoo.The exteriors of windows were very dirty. Such a nice view it'd be nice to see.The screen door was old, ***** and in general disrepair. There's a hole/crack in a kitchen tile (pic provided to owners). Our daughter cut a heel on it. that should be addressed before next rental.The walls and ceiling are very thin.The couple next door were arguing several times Friday/Saturday. Screaming matches, cursing at each other. Besides almost calling the police for fear of their safety, it made us very uncomfortable.There was also noise from the folks on the 2nd floor playing music - beyond 11p Thursday night after a long travel day cross-country.The grate on the wall furnace furthest from the front door is very rusted (pic provided). Hazard and unsightly.On Day 2, the entry code no longer worked. Multiple attempts at contacting Mgmt via text went unanswered. Finally got a rep via phone after 20+ minute hold.We intended to check out Monday but instead left Sunday because of the noise and general lack of restful stay so we've moved up our next stop.I contacted the property Mgr with most of these concerns (via text, as they instructed) along with pictures of tile hole, screen, grate, but they offered no reply.Subsequent attempts to contact someone 'in charge' has resulted in four different text exchanges over the course of 4 weeks. Each time being promised someone from the 'local office' will be contacted and reply but to no avail as of yet.We're asking for partial (pro-rated) refund given the very extreme conditions of our safety.***** seems thoroughly uninterested in standing by their services.

• Review fromKathleen S

  Date: 08/15/2022

  1 star
  Place was filthy/unhealthy. The intake filters covered with grime. The rental smelled of dirt. The window screens were all broken and our cut so flies infested the house. Theres is no air conditioning so you have to open the windows. There are broken outlets. All of the ceiling fans have gunk on them all so when you run the fans youre breathing all of that stuff. So unsafe due to covid. The place sleeps 6. Only one beach chair. Only one boogie board that wasnt broken. What they show on line doesnt match what you see. I did speak to the manager, in person. He said that this place and the unit above are so bad hes trying to convince the owner to clean it up, but she refuses. According to the manager, the owner hasnt put any money into those units in 3 years. I asked for a 25% rebate. They are sending me $250. I believe what they offered on line was NOT what we got for the price. We paid well over $4000.

• Review fromJulie W.

  Date: 07/26/2022

  1 star
  Vacasa picks and chooses their reviewsthey wont allow a truthful one in. Fake reviews and dirty business. Heres my real review that was submitted that they didnt post for future bookersThe hot tub was not functioning our entire stay, no response/action to remedy. Beautiful property although the main reason why we booked it was to enjoy the pool AND the hot tub but the hot tub was cold/not heated upon check in. When we originally called to report it we were told that maintenance was going to be there the following morning to fix it but instead I receive a text- yes a text not a call - giving me instructions and a video to watch to fix it ourselves. After watching the step-by-step video, comparing the valves/switches to the photo and then taking our own photos and video to ensure that all valves/switches were in the correct position STILL no follow up call or any response to when the issue would be resolved. I even told them that the needs service light was on which was included in the photo but it didnt seem to make a difference or heed a response to take action. They should have a local person that can handle these types of maintenance issues in a timely manner as it was very frustrating to not have anyone come out to fix the issue and instead just tell us to check the valves and watch the video. Im all for fixing the issue if I can, but I am a GUEST - not a hot tub technician- so I shouldnt have to take time out of my trip or away from my guests to repair/check what should have been right in the first place. After multiple calls to customer service and no response from the local rep regarding the issue it just really soured our trip and enjoyment of the home. As you are aware, this is a higher end home with a nightly rate that reflects that so we expected everything to be in working condition and at the very least, given the proper attention and legal awareness.