Reviews

This profile includes reviews for Living Spaces Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Living Spaces Furniture, LLC

  14501 Artesia Blvd La Mirada, CA 90638-5805

  
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  Living Spaces

  19024 N Heatherwilde Blvd Pflugerville, TX 78660-6011

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  Living Spaces Furniture, LLC

  3994 S Riverside Ave Rialto, CA 92324

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  Living Spaces

  1310 Oak Ave St Helena, CA 94574-1943

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  Living Spaces

  16275 N Scottsdale Rd Scottsdale, AZ 85254-1522

Review Details

• Review fromBrenda C

  Date: 08/15/2025

  1 star
  I recently purchased a beautiful gloss paint bed frame from Living Spaces. My experience with the store manager, ****, was pleasant. **** was very helpful. However, when the product was delivered, we found multiple defects on the furniture. They sent out a technician from Furniture Solutions to try to perform repairs and touch-ups. The bed frame I purchased was black with gloss paint (beautiful and shiny). The technician at that time only had flat paint. He performed touch-up with flat paint on my glossy furniture. Now I have a piece of brand new furniture that is a mix of gloss paint and flat paint and it looks awful! When I questioned the technician on why he sprayed flat paint on my glossy furniture, he said that was the only black color he had. I said: "Then you should not spray anything at all". He then said he did not know my furniture was glossy. He was the furniture specialist. How could he not pay attention to what kind of paint I had on my furniture before he spray anything on? I told him something needs to be done to correct the mistake. He said I should talk to Living Spaces ******************* and have them send another technician to re-paint the furniture with gloss paint. He then reported to Living Spaces that the repair was completed and did not mention a follow-up service was needed. When I called Living Spaces, they made it sound like it was not their fault. They said I should talk to Furniture Solutions. I am very frustrated and not happy with the after-purchase experience with Living Spaces.

• Review fromK. P.

  Date: 08/10/2025

  1 star
  Misleading delivery estimates, repeated delays, and unfair cancellation fee I placed an order for a bed with Living Spaces on 25th July. At the time of purchase, I was given an estimated delivery date of August 17, 2025, which heavily influenced my decision to move forward with the order. However, after the order was placed, Living Spaces repeatedly changed the delivery date first to September 2, and now to September 17.This is not a small delay its a full month past the original estimate, and there is still no firm commitment on when I will actually receive my order.When I contacted customer service to cancel the order due to the unreasonable delay, I was told I would be charged a 25% cancellation fee, citing their ****************** that say delivery dates are only "estimated."While I understand that delays can occur, I strongly believe this is part of a deliberate and deceptive practice. Living Spaces appears to lure customers in with unrealistic or misleading early delivery dates just to secure the order and then once the purchase is made, they continuously push back the delivery date, knowing full well that customers will have limited options and be discouraged from canceling due to the penalty.This practice feels like a scam, and it reflects extremely poor business ethics. If the company cannot meet even remotely close to their estimated timelines, they should not be allowed to penalize customers for canceling. Customers are being misled at the time of purchase, then punished financially when the company fails to deliver as expected.Resolution Requested:I am requesting:A full cancellation of the order without the 25% penalty, and A full refund of any amount paid.I believe this situation goes beyond standard delays and qualifies as deceptive business practice.

  Living Spaces Furniture, LLC

  Date: 08/12/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Unfortunately, we are unable to locate an account associated with your name. To better assist you, please provide us with the name and telephone number associated with the account in question. 
  
  

  K. P.

  Date: 08/17/2025

  Order number SO-**SSN**

• Review fromC. F.

  Date: 08/01/2025

  1 star
  Hello-I bought a rug on Wednesday 7/30 at the ********* location that was hanging on the rack and listed as is. I checked the rug but only part of it was visible and able to be touched. The part in the front looked just fine. I asked the sales representative about the rug and asked if it was always on the rack or if it had ever been on the sales floor knowing this would result in wear and tears. I was assured it just hung up and was sold as is only because it was the last model and they didnt have any others. When we got it home and unrolled it it was obviously used significantly on the floor as it was dirty and matted on 1/2 of it. Clearly one side in good condition and the other not. I spoke to the store about it and was repeatedly told its as is we wont do anything. We told them that I had even asked about this exact thing and was clearly lied to. It was obvious they hid the soiled part and then lied about it or they gave me a completely different rug. So they either bold face lied to me and hid the damage by placing it high on a rack where only the good side could be seen or somehow gave me a different rug that was in much worse condition.I am completely disgusted by the predatory practices here and the refusal to even acknowledge the wrong doing. We asked for either a refund or store credit and the manager just kept saying its as is I wont do anything. Unwilling to even acknowledge the issues.

  Living Spaces Furniture, LLC

  Date: 08/05/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. In speaking with the selling store, we were advised that the rug was not defective, as there are no documented damages or imperfections. Please send an overall photo of the rug as well as a separate photo of the defective area to ***************************************************************** we will review the pictures with upper management and advise of the next steps. 

  C. F.

  Date: 08/10/2025

  I have done this on 8/10 showing the filthy state of the rug. The matted down and frayed fibers. What response do you have regarding staff stating it was never on the floor when clearly it was.

  C. F.

  Date: 08/10/2025

  I have done this on 8/10 showing the filthy state of the rug. The matted down and frayed fibers. What response do you have regarding staff stating it was never on the floor when clearly it was.

• Review fromC. S.

  Date: 07/23/2025

  1 star
  Ordered online. Website listed 39 inch doorway required, was notified a 41 inch doorway required. Asked to change delivery to boxes only, since the box sizes would fit the doorway. They refused, citing a cancellation policy of Utah. I live in ******** and the policy cited did not apply. Would not give legal department contact or manager contact.

  Living Spaces Furniture, LLC

  Date: 07/25/2025

  Thank you for bringing your concerns to our attention. We apologize for the overall unpleasant experience. Upon further review of the account, it appears that the order was cancelled without fees. We suggest purchasing a smaller sectional to ensure a successful delivery. If the items are returned during delivery due to not fitting, all fees will apply. 

  C. S.

  Date: 07/31/2025

  The order was cancelled prior to delivery. However, a cancellation fee of $168.00 was charged. Confirmation Code: H3VHG6. This amount was withheld from purchase price paid. As the web description expressly stated that a 39 inch doorway was required, but delivery confirmation reflected a 41 inch doorway required, the error was not the consumer's and no fee should have been charged for cancellation.

• Review fromMaeie C

  Date: 07/23/2025

  1 star
  Extremely Disappointed Poor ************************************* I purchased patio ******************** from Live In Space less than six months ago, and its already showing significant wear and defects black spots and clear signs of material deterioration. This isnt normal wear and tear; its clearly a manufacturer defect, and yet the company refuses to take accountability.Whats worse is the lack of genuine customer service. After bringing the issue to their attention, I was met with dismissiveness and zero effort to resolve the matter. They seem more interested in taking your money than standing behind their products.I will never purchase from this company again and strongly urge others to think twice. Quality and service matter and unfortunately, Live In *********** short on both.

  Living Spaces Furniture, LLC

  Date: 07/25/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. If not properly cared for, this will include covering and/or storage, the aging process will accelerate. The outdoor elements may affect the item(s). Such aging would not be considered a manufacturing defect, nor covered under your protection plan (if applicable). Accumulation: Gradual buildup of dirt, dust, body oils, and perspiration is not covered. This would be considered natural wear and tear and not covered.

  Living Spaces Furniture, LLC

  Date: 07/25/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. If not properly cared for, this will include covering and/or storage, the aging process will accelerate. The outdoor elements may affect the item(s). Such aging would not be considered a manufacturing defect, nor covered under your protection plan (if applicable). Accumulation: Gradual buildup of dirt, dust, body oils, and perspiration is not covered. This would be considered natural wear and tear and not covered.

• Review fromK. S.

  Date: 07/17/2025

  1 star
  I bought a reclining sectional in Jan of 2025 from the Menifee Store, it was delivered and the recliner did not work. Called store to report the problem and was told to file a warranty claim, after 2.5months of ************ they scheduled a technician to come inspect the functionality of the unit. The technician confirmed that the power switch was faulty and so they ordered a new switch to be delivered in 4-6 weeks. At the 8 week ***** I call to check the status with not update, so the were going to look into it , after a couple days they decided to warranty the faulty section but wanted me to pay for delivery. After disputing this extra cost someone was suppose to reach out within 3 business days (which never happened). On the 7th business days I call in again and they rescheduled a new delivery at no cost to me. The day of my new delivery 5/17/2025 tge delivery truck with my item breaks down and they have to reschedule but now they cant provide me a later delivery widow of 3-6pm so that Im not missing another day of work because their systems isnt equipped like that. This is horrible customer service and they will never get my money again.

  Living Spaces Furniture, LLC

  Date: 07/19/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon further review of the account, we show that the armless chair was delivered to the guest on 7/17/2025 at no additional cost. 

  Living Spaces Furniture, LLC

  Date: 07/19/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon further review of the account, we show that the armless chair was delivered to the guest on 7/17/2025 at no additional cost. 

  K. S.

  Date: 07/25/2025

  The armless chair is not the unit that the technician came out to inspect and order the part for which was supposed to be replaced. Its the Armless recliner as of 7//24/25 my couch still does not have a functioning recliner which is what I originally paid for, and was supposed to to be warrantied due to it being found faulty.

• Review fromDon P

  Date: 07/15/2025

  1 star
  This company relies on deceptive business practices and omission of facts to get you to pay more. We should have looked at their plentiful (and mostly dissatisfied) reviews before we went in. Now we're getting the run-around with their customer service, filing a formal complaint, and disputing charges with our credit card company.Our Experience:We came into Living Spaces in ****** on Technology Drive ready to purchase a new couch. Unfortunately, our experience with salesperson ***** and ****** (manager), and everyone within their so-called "customer service ***** has left us beyond dissatisfied.We purchased a couch at 8:37 PM, only to discover early the next day, that a better configuration was available that would have saved us nearly $1,000--but the option was never shown to us. We immediately called (less than 24 hours later) to make the change and were told that the changes could not be made and that our purchase was final immediately following the transaction, as it happened after the 8:00 PM deadline. We were never told of this 8:00 PM deadline while we were making the purchase. We were surprised when ******, the manager, told us that there was nothing she could do to help remedy the situation despite acknowledging that her salesperson omitted the more affordable option. She offered to return the couch for a 25% restocking fee which would end up costing us nearly the same amount as the money we would have saved with the less expensive option. She was comfortable letting us walk away knowing that her salesperson's mistake cost us nearly $1,000.We asked to have the matter escalated and were basically told (in-writing) "...you're option is to cancel and lose $1,000...or keep the couch...". I'm paraphrasing, but that's basically their response.BOTTOM LINE: Living Spaces is NOT interested in taking care of their customers. Tread carefully when shopping here. Better yet, go support a smaller, local shop that values you and your business.

  Living Spaces Furniture, LLC

  Date: 07/16/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Special order items may be modified or cancelled without fees until 8 p.m. on the day of purchase. If a purchase is made after 8 p.m., the customer forfeits the ability to make changes without incurring fees. In such instances, it is at the discretion of the selling store to determine whether to honor any requested modifications without fees. Upon further review of the account, we show that the customer contacted ********************************************* just before closing the day after the purchase to request a configuration change. They were informed of the associated fees and kept the original configuration. Unfortunately, the custom pieces are already in production, and any changes now will incur a 25% fee.  

• Review fromRick M

  Date: 07/13/2025

  1 star
  Bait and ***. The absolute worst experience I have ever had with a furniture company. They put a bigger sectional couch on display so you're thinking you're getting the bigger more comfortable couch. They don't want to give you a tape measure because if you compare the display couch with the actual measurements on paper you would realize how much they are s******* you. I'm thinking of filing a lawsuit against them. Only if they make it right I won't go forard with it. Worse than used car salesmen.

  Living Spaces Furniture, LLC

  Date: 07/15/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused. Upon review of the account, it appears that the power armless chair is the product displayed in our stores; however, the customer originally purchased the manual armless chair, which is slightly smaller than the powered version. An exchange for the power armless chair has since been processed and set to deliver on 7/17/2025.

• Review fromM. H.

  Date: 07/08/2025

  1 star
  if I could rate 0 stars, I would. The order went as smoothly as any furniture order.Then, delivery day came. It gets there, and its the wrong material. right couch, right configuration, opposite material. it was fabric. So I refused delivery. I called the customer service number to let them know the situation, and THEY COULDN'T HELP OVER THE PHONE.I had to drop everything and go to the store to get help. But then they couldnt process the exchange until the wrong couch got received at the warehouse. They said they would call me the following day to order and schedule delivery.The following day comes and they call in the morning, order and confirm the furniture, and schedule for 2 pieces to be delivered that evening, and the 3rd to be delivered from a different warehouse in a few days. That was fine with me. I was told nothing else needed to be done on my end.SEVERAL hours later, they called and asked why I hadnt submitted the payment for the couch. I told them that I had financed it through synchrony, so no payment should be due. I was then informed that I needed to use my synchrony card to pay the new balance. Problem is, I dont have a card because it was a newly created ********** they told me they needed to re-process the synchrony application. I was told I needed to come in to give them my ID. But at this point Im on vacation out of state. So they canceled this order ****** I go online to order it and apply for financing online. But the delivery date magically changed, with the earliest being listed as 4 weeks from that date.I called to find out how I couldn't get a closer date, as I was told it was in stock in the warehouse.Magically, it is now out of stock.Every person I spoke to on the phone was dismissive, rude, and unwilling to transfer to someone else when I requested. They are unable to help with the most simple things on the phone, always telling you to go to the store.

  Living Spaces Furniture, LLC

  Date: 07/09/2025

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Our website does not allow for partial deliveries. Two of the three items can be scheduled for delivery as soon as 7/10/2025. You will be notified when the third item is ready. If you are interested in a partial delivery, please give us a call. 

  M. H.

  Date: 07/14/2025

  Yes, I understand the limitations for online ordering. This was why I initially ordered in the store, but each experience dealing with a customer service *** resulted in either more mistakes or an inability to solve my problem. At this point I dont want to have to make any more calls as this experience has been a nightmare. Im just hoping it isnt incorrect when it finally gets delivered.If you want to do SOMETHING to improve future experiences, additional training for customer service ***s will be needed, as well as improved processes for incorrect deliveries.

  M. H.

  Date: 07/14/2025

  Yes, I understand the limitations for online ordering. This was why I initially ordered in the store, but each experience dealing with a customer service *** resulted in either more mistakes or an inability to solve my problem. At this point I dont want to have to make any more calls as this experience has been a nightmare. Im just hoping it isnt incorrect when it finally gets delivered.If you want to do SOMETHING to improve future experiences, additional training for customer service ***s will be needed, as well as improved processes for incorrect deliveries.

• Review fromAutumn I

  Date: 07/08/2025

  1 star
  I am filing this complaint due to a deeply frustrating experience with Living Spaces delivery and customer service.I purchased a couch valued at approximately $3,000 and scheduled a home delivery. My partner and I were home, waiting during the scheduled delivery window. However, the delivery team mistakenly went to our neighbors house instead of ours. I can confirm this because the driver took a photo of our neighbors house and submitted it as proof of attempted delivery.Whats most upsetting is that we were never called or texted to confirm arrival a simple step that could have easily resolved the confusion in real time. We were ready to receive the delivery at the correct address and did everything we could on our end to ensure a smooth process.Despite the delivery failure being entirely due to their error, Living Spaces refused to waive the redelivery fee. They insisted we pay an additional fee in order to receive our furniture effectively holding our couch hostage until we paid for their mistake.

  Living Spaces Furniture, LLC

  Date: 07/09/2025

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused.  Unfortunately, we are unable to locate an account associated with your name. To better assist you, please provide us with the name and telephone number associated with the account in question.