Customer ReviewsforLiving Spaces Furniture, LLC

- Fraudulent and deceptive marketing.- Living Spaces marketed couch as available and deliverable in timely manner.- I purchased couch.- Two weeks later, still no tracking info for my couch.- I called and asked for info about my order and they said that the order was on backorder and would maybe be available in a month. Of course, the couch was not listed as being on backorder when I purchased the couch. The company also never called me once the couch went onto backorder. I expressed my complaint about fraudulent and deceptive marketing. I was told that I'd receive a call back from customer service manager within 72 hours.- 72 hours came and went and I didn't receive a call back.- Instead, I called back 4 days after my initial complaint, and expressed my concerns about fraudulent and deceptive marketing. In response, customer services manager "****" unsurprisingly claimed that the couch is now available and no longer on back order, but not could provide any proof. I asked for tracking for my order, and they could not provide it. They claimed something about not knowing what carrier is in possession of my couch, which is completely nonsense. I asked to cancel my item or for Living Spaces to somehow otherwise fix the problem that it created. I was told they could not cancel my order, the couch would have to be received at its final destination and then returned, because it's "on a big truck" which is also nonsense. I was also told that Living Spaces could not otherwise make their problem right. Additionally, I was told that between now and the "delivery window" that is one month from now, I am left in the dark about where the couch is located. Finally, Living Spaces' order invoices state that, "Title to the goods purchased passes directly from the seller to the buyer at the seller's shipping dock prior to delivery/shipment." So apparently I already own the couch but the company cannot tell me where my property is located.

Thank you for bringing your concerns to our attention and we apologize for any inconvenience this may have caused. After review of your account, we show this is an out of area order. Delivery of these orders may take a bit longer due to the transportation process. We can confirm the order was picked up by FGO Logistics on 8/5/2024 and is in enroute to the hub closest to the delivery address. Once the items arrive and are scanned in, the scheduling department has an eta of 9 days to contact the guest to schedule delivery. If you have any further questions or concerns, please contact FGO at ************. 

I heard a lot about bed bugs from mattresses and sofas from this place, awful service, etc., but I had to learn on my own that this place is a scam. I purchased a sofa, and they convinced me to buy the most expensive assembly service, claiming they would deliver it to the spot, assemble it in the room, and clean up after themselves. When they arrived, they left the sofa on the first floor and said they could not put it in our room or assemble it there. They said they had to take it back to the warehouse. They told me I should go back to the store within a week and choose a new sofa; otherwise, they would charge a restocking fee.Two days later, I came to the store and could not find anything suitable for me. First of all, the salespeople were rude and unprofessional. When I asked for a refund, they charged me the restocking fee and the assembly service fee even though they did not assemble anything. They made me pay the restocking fee even though it was their problem that they could not assemble my sofa. This store has lost my family as customers, and I will spread the word. Go to ****** furniturenicer people and better quality products.

Wish I saw the reviews before purchasing becuase now the same thing has happened to me. I have never once left a comment for a company on BBB, but I am so frustrated and dissatisfied. I ordered a 4 piece sectional with a delivery date of Thu, Aug 08 - Sat, Aug 17 and I was oKay with that. To my surprise I received a text that said the item will be arriving earlier. When the delivery drivers arrived the guy says hey! 3 pieces right? I immediately said no. As a DELIVERY driver you should know what is in your truck and who gets what. I was then told FGO and living spaces would do an investigation to see where the missing piece was. Either living spaces never sent it or FGO misplaced it. Laziness on both ends as they do business together. Few days later after receiving no follow up I called and was told the item was being delivered! on delivery day I receive a text with the delivery time slot. 2 hours after the deadline I call every ***** minutes and each time I am told its on the way! , even that I was first on the delivery route, always assured it was on its way TODAY. I received conflicting info from both living spaces and FGO, eventually they told me the item was on back order and in stock end of month, this would have been nice to know before I was given 3 pieces to couch with a nice gap because the middle is missin .First the item was lost , then it was found and then it was never in stock lol. This is more than a little miscommunication, it was blatant lies on both sides and I even took off of work to make sure I was home and didnt waste anyones time.

We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon reviewing your account, we show a member of our social media department emailed the guest on 7/24/2024 and advised them that, the delivery company FGO may have sent the missing item back with one of our trailers that was returned this week. Our team is looking to locate this item, and have it shipped right back out so you can receive a sooner delivery date. I can have an update for you within the next ***** business hours.

If you decide to proceed with keeping your items, we are willing to offer compensation as well for the overall experience. Please let me know how you would like to proceed. Please respond back to the email with your decision. 

Poor quality materials poor customer service. Company doesnt stand behind it merchandise. Bought a sofa 1 year go cushion cover was coming apart at seams was sent a replacement cover and it was worst than the first one 3 months later. Was told by company to take it to a tailor.

Thank you for bringing your concerns to our attention and we apologize for any inconvenience this may have caused. Living Spaces provides a one-year limited manufacturer's warranty for most products. After reviewing your account, we see that the items were received in 2021. Unfortunately, the reported issues are no longer covered under warranty as it expired on 6/13/2022.

We made a purchase at living spaces for about $6000. Bought two sofas, a desk, and a table. This company only cares about policy and not customer service.Let me explain. Less than 24 hours after our purchase we wanted to make a simple alteration to one sofa we ordered. We wanted to adjust the three seat sofa from having two arms to having one arm and in the end spend an additional 1100 dollars to add a chaise. This company cites policy saying work has already began which is BS. Work began in a sunday? And in ********** factory? . We can't alter it after 8pm the same day. They really don't care about customer satisfaction. This ask would have simply not built an arm on a couch. It wasn't a cancellation just a simple alteration.Beware and steer clear of this company

Thank you for bringing your concerns to our attention and we apologize for any inconvenience this may have caused. Custom Special Orders are manufactured by customer request, and because they are not items that Living Spaces keeps in stock, we require a 25% non-refundable deposit at the time of purchase. Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Custom Special Order, you have until 8pm on the day of purchase to do so at no charge. Any changes or cancellations to Custom Special-Order items after 8pm on the day of purchase will result in the loss of your 25% non-refundable deposit. These details are displayed on our website for review prior to purchasing with us, as well as on the back of the sales receipt. 

NEVER BY FROM THIS COMPANY. THEY SELL YOU A WARRANTY AND TELL YOU EVERYTHING IS COVERED ONLY FOR THAT TO NOT BE TRUE. We have been lied to and run around in a million directions trying to get our couch cushion repaired that ripped at the seams. They sent a technician out and he said he couldnt sew it cause its the seam and that we would receive a new cover in the mail. Months later no replacement. Called them and they said sorry its denied. WHAT? This is a faulty product and ripped at the seam. I was sold this warranty under the impression if my dog had put a nail through the couch it would be covered but it ripping at the seams isnt? This company is just a big scam!!!! NEVER BUY FROM THEM.

We appreciate you bringing your concerns to our attention, and we apologize for any inconvenience this may have caused. After review of your claim we show the appeal is still open as a decision has not been made. We have reached out to our Carefree point of contact for an update and will provide details once a response is received.