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473 Customer Reviews
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Review from Shani A
1 star02/11/2025
I ordered two sets of barstools about a month ago. Ive been going back & forth with customer service because they sent defective screws and I cannot put together one of the stools. Ive sent pictures etc of the screws to customer service and havent received a response from anyone after being told they would contact me, so I basically have new furniture I cannot use. ??
Living Spaces Furniture, LLC Response
02/12/2025
Thank you for bringing your concerns to our attention, we apologize for the delay in receiving the correct screws. As a courtesy, we would like to offer a tech to come out to assemble the barstools, however, we will need an overall photo of both chairs. Please upload the photos to the link that was sent to the email address we have on file. Once the pictures are received, we will request a tech inspection and assembly. A member of our scheduling department will contact you to arrange the visit.Review from Ilene M.
1 star02/10/2025
We purchased a living room set, two separate orders. We went back to get some lamps we wanted (third trip). We had questions so the gentleman who was helping us called the manager over. She immediately started treating us really bad as soon as she walked up, she treated us like we were trying to steal from the company, even though we just spent $4500.00 on furniture and were about to spend another $550.00 on lamps. This manager started rolling her eyes and smacking her lips when we started to ask questions. She was extremely rude to us but to the Caucasian customers she was sweet as pie. I don't know if it was because of our skin color/heritage or because of my disability. I didn't like the way she was treating us so I started out the door as I was passing her, she called me a b**** I left in tears. We didn't do anything wrong, we were asking questions and that is what she is supposed to do. I have left several messages, reviews and now the BBB because I am being ignored by the company. I will never step foot inside any of their stores. They lost an additional 15k in purchases because of how I was treated and what I was called. We had already picked out a king size complete bedroom set, a queen size complete bedroom set and a dining room set, which we were planning on getting but I will never step foot into their company locations because of what she did. I'm already emotional about my disability and it is worse now than ever before because I am scared to go anywhere and being judged by people like her! I've tried contacting them, I get the run around, once I say what she called me, everything goes silent. I honestly wonder how many other people she has done this to? Made them feel like they don't belong? Worse company because of one person's actions!Living Spaces Furniture, LLC Response
02/13/2025
Thank you for bringing your concerns to our attention, we sincerely apologize for the overall unpleasant experience and would like to discuss this matter further with you. Please email us at ***************************************************************** in the email please provide your most recent sales order number, the location you visited, the date of the visit, and names of associates you interacted with.Review from DeAnn S
1 star02/06/2025
I guess it's impossible to leave 0 stars.We ordered a sectional 1 year ago (and from I'm reading from others, the warranty is useless). But, this is about a recent order. I ordered 2 consoles to go into the sectional on 12/15, they got delivered 1/21. (so I had to wait 5 weeks). Once we took one out of the box, it was obvious the other was not going to fit and just make the couch too large, so I never opened the other box. Went yesterday to the store to return it, and was treated very rudely. She said "the return policy is right there on the first line" - I NEVER figured it was 7 days! We couldn't have even made it back out there by then due to work schedules, needing a truck, etc. I've looked up every reputable store I've purchased furniture at previously - NFM, *******, ******* ***** ******* **********, Weirs, 1 Stop Bedrooms, etc. and all are at minimum 30 days (some up to *******d if unopened). Today I spoke to customer service and a manager, was cut off over and over and all but hung up on. Asked for an email or anywhere else to go to voice my opinion and was told nowhere. I asked about store credit or even paying a restocking fee as this is an item they still sell and is unopened, unused - was told no. This is not an item I can just find somewhere to put, it's an armless console (drink holder) for a sectional that I'm now stuck with.Will never shop at Living Spaces again. Just be very aware of the return policy and the completely unhelpful customer service if you do purchase from them.Living Spaces Furniture, LLC Response
02/07/2025
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. Living Spaces offers a 7-day return/exchange period for most of our furniture. Detailed information regarding this policy is available on our website to review before purchasing with us. The 7 days start the day the customer receives the items and are not placed on pause until the customer unpacks their order. Unfortunately, we are unable to honor the customer's request as the items have been in the home longer than 7 days.Review from Suzanne A
1 star02/05/2025
We purchased a dining room set on February 3rd and called to cancel just an hour later. The customer service representative informed us that there would be a 10% cancellation fee. Frustrated, we asked to speak with a manager, but they refused to waive the fee.The next day, despite our cancellation, the store delivered the set anyway and added an additional $89 delivery fee on top of the 10%. We called again and spoke to the manager, but once again, they refused to reverse any ********** a loyal customer who has spent thousands of dollars at this store, this experience is beyond disappointing. Their handling of this situation is unacceptable. Do yourself a favor and read the ************ this store at all costs!Living Spaces Furniture, LLC Response
02/06/2025
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Guests have 48 hours prior to the scheduled delivery to cancel their order without any charges. If the guest places an order for same-day or next-day delivery, the guest waives the right to cancel without fees. Our records indicate that the order was placed on 2/3/2025, for delivery on 2/4/2025. We show the guest called on 2/3/2025 to cancel the order and the request was submitted to our cancellation team the same day. Unfortunately, an oversight occurred, resulting in the outdoor delivery taking place in error. Due to the error on our part, we will honor a return and waive all associated fees. Once the items are picked up from the customers home, a full refund will be processed back to the original payment method. Please contact us at ************** to arrange the pickup.Review from Ire W
1 star02/02/2025
This company, was greatly disappointing to me. I ordered furniture for my new apartment, because my home was burned down in the fires the fires. I gave them the option to drop it off in front of my door outdoor delivery, which was free, however, The delivery guys decided not to leave it outside of my door because my apartment unit said P 74 but on their list, it said PH 74. Now I completely understand why they would not leave it outside of my door when there is a slight discrepancy, such as there being an H that they could not find. However, when I called the customer service and told him of my situation, he told me that there would be a rescheduling delivery fee.When I told him of my situation, and how I need to reschedule it for free, he had absolutely no empathy or understanding or concern. He didnt give a thing about anything or my situation. When I try to re-communicate to him to understand what he was saying because I was in tears, he just kept quiet on the linefor about 30 seconds even when I asked if he was still on the line. He proceeded with a rude tone.I can guarantee you this, this is the last time I will ever order or deal with Living spaces again.Living Spaces Furniture, LLC Response
02/04/2025
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. In the event we are unable to deliver the furniture due to an address discrepancy, a rescheduling fee is typically charged for a second delivery. However, in light of the circumstances, we have refunded this fee. Please allow 5-7 business days for the funds to reflect the original payment method, as this excludes weekends and holidays.Review from Deborah B
1 star01/19/2025
I purchased a beautiful couch and Chaise about 4 years ago. The appearance of the couch was stunning, but I ignored the poor reviews about the quality of the item. I decided to ignore the reviews and purchase the couch along with the warranty. (My fault)3 years after purchase, the cushions started to sag, and the fabric started to stain more easily, I reached out to the warranty team and found out no-one serviced my area. Since there was no one locally, I asked if I could purchase new cushions at full price, and i was told that living furniture does not do that. (I reached out numerous times, but no-one seemed interested in helping me) Luckily, I found a furniture company locally that will recover and restuff my cushions.I've purchased some beautiful pieces from Living Spaces in the past and have never had a problem. Unfortunately, this experience left me extremely disappointed. A couch should last longer than 4 years and if it doesn't, someone should be interested in helping find a solution. (Even working with me to find another couch at a discounted price) *The customer service team needs to be more focused on keeping loyal customers.Living Spaces Furniture, LLC Response
01/21/2025
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. Living Spaces offers a one (1) year limited warranty on most of its furniture covering manufacturer defects in workmanship and material. Settling of cushions due to normal wear and tear is not considered a defect and is not covered by the protection plan. We will share the details of this review with upper management for further review.Review from Kathy M
1 star01/18/2025
They will not honor my 5 yr warranty on furniture I paid for and the furniture is falling apart and only one year old. I paid over $3k for this sectional. So disappointing.Living Spaces Furniture, LLC Response
01/21/2025
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon further review of the account, we show a claim was submitted under the carefree protection plan on 8/19/2024, for seam separation. A technician was dispatched to assess and repair the item on 8/28/2024, per the tech report the separation was on the wedge piece. The item was repaired utilizing upholstery thread, and the issues was considered resolved, leading to the closure of the claim.
On 1/11/2025, a new claim was filed for fraying in various areas on the couch; however, this claim was denied on the grounds of normal wear and tear. If the guest is not satisfied with the decision made on their claim, they can file a dispute by emailing ********************* or logging into ***********************. ******* will review the dispute, and the guest will receive a final decision via email within 30 days.
Review from Donnell W
1 star01/15/2025
This is by far the worst company *** ever dealt with, built on a completely unreasonable business model. I spoke with a representative and had to practically beg to speak with a manager to cancel an item that wasnt scheduled to be delivered for over a month. Its baffling that in 2025, a company doesnt allow customers to change their minds just 72 hours after a purchase (their policy only allows 48 hours), especially when the item wont even ship for another four weeks.The representatives repeatedly emphasized that this is a nationwide company, as if that somehow justifies their policies. Most American companies that sell products are nationwide, and many (from ****** to *******) allow customers to cancel orders without outrageous penalties, even when third-party carriers like ***** or *** are involved. Living Spaces, however, insists on equating cancellations with delivery and imposes a 10% restocking fee, even though the item more than likely hasnt left their warehouse. This practice is exploitative and completely out of step with any legitimate customer service standards.The manager and representatives I spoke with were dismissive and tried to gaslight me into accepting this absurd policy. Living Spaces clearly prioritizes profits over maintaining fair and respectful relationships with their customers. I strongly urge potential buyers to think twice before doing business with this company. Buyer beware!Review from Christopher M
1 star01/14/2025
***************. Zero customer service. Purchased a dining table, chairs, bench and buffet of the same collection, paid, repeatedly asked for assurance that order could be completed (Ive had issues with them before), set up delivery. Also purchased a separate collection bedroom set and sectional. Was told that some items in order for the dining set would be coming from ********** as they were not available locally in *******. There was also stock in *****, but this medium size chain is unable to ship items west, only east. All items are scheduled to arrive on the same day, roughly 2 weeks out. 2 days before delivery, I get an email saying they cannot fulfill my dining table order due to the item being discontinued and the table top not having stock. All other pieces in dining set are available new. They ask me to call their 877 number and lay out two options, cancel my order or pick a different table. Local showroom has a floor model of my item available, but they refuse to fulfill my order using just the missing table top. Instead they insist that I must take the entire floor model, chairs, base, etc. Theres significant damage across all pieces but they insist they will not separate the table top. On top of that, theres hardly ANY discount offered for taking the damaged floor model. So now I have a buffet (that came missing the glass shelves on top of all this other nonsense) and no matching dining table. Fantastic. I do not blame the local store employees for this abysmal experience, they did what they could with the limited resources available to them. The problem is rooted much higher up. Institutionally, Living Spaces is rigid, devoid of rationale, logistically challenged and overall moronic. How they have an A+ rating with the BBB is unfathomable.Living Spaces Furniture, LLC Response
01/15/2025
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. Unfortunately, we are unable to locate an order for you. So that we may better assist you with this, please provide us with your sales order number, name and telephone number associated with the account in question.Review from A. T.
1 star01/07/2025
Buyer beware if you have any issues whatsoever, the one only phone number they provide is to customer service that provides anything but service. This includes speaking to a manager. I asked on numerous occasions to speak to a manager and was told they have other duties. Delivery drivers will forge signatures on delivery documents and make promises they can't keep so they can leave your premises and not deal with the issue. When it comes to normal and fair compensation they, Living Spaces think only their time is of value. I waited four days to have a bed that was missing parts to be finally be assembled correctly. Four days of my time and they think a reimbursement of a delivery fee and 10% is reasonable. I will never do business there again and hopefully this helps other consumers to consider their options when it comes to spending thousands of dollars on furniture. I also was convinced to purchase a warranty and from reading reviews it is worthless. I can only hope that I don't have any issues with my furniture and need to call for warranty service because it sounds like they will do everything in their power to deny a claim.Living Spaces Furniture, LLC Response
01/09/2025
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. Living Spaces is committed to providing customers with ******************** that is delivered in a timely manner and free of defects or imperfections. In the event that there are any issues with the delivery, we will communicate with the customer regarding next steps. Compensation requests are carefully evaluated on a case-by-case basis. Please note that Living Spaces do not typically offer compensation for any inconvenience, time taken off work, or fuel expense incurred for retrieving an order. Upon review of the customer's account, we show a discount was provided along with a refund of the delivery fee.
We encourage the guest to review the Carefree terms and conditions in full on our website to determine if the plan fits their needs as it can be cancelled at any time for any reason by mailing a written request for cancellation to P.O. *****************************************
Customer Response
01/16/2025
As I mentioned and did not deny, the delivery fee and small percentage was refunded that totaled a ridiculous $377 and some change on a $8,500 plus order. Living Spaces doesn't compensate for inconveniencing you, however, if you miss or change your delivery date/time they will charge you another delivery fee. Sounds fair, I think not. Thank you for the info on canceling the Carefree policy, I will definitely be cancelling that but I can only imagine the fee they charge to cancel.
Customer Review Rating
1.06/5stars
Average of 473 Customer Reviews
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