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Business Profile

Auto Accessories

DriveCarJoy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was supposed to be delivered from ********** but after 3 weeks it arrived from ******The product is a screwdriver with a set of bits in a case. The screwdriver does not come out of the case .... that makes the product useless.I tried explaining this to their support team they offered me $10 compensation which I refused. They said the product would need to be returned to their warehouse in ***** and have not given me that address.

  • Initial Complaint

    Date:11/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for product that was supposed to include 14 lights and a remote to control the lights. I paid $49.99 + tax and they received payment. I received the lights but not the remote. The lights will not work without the remote. I have asked several times to just send the remote. They refuse and are only willing to refund $8. Yes they say I can keep the lights but they are useless without the remote.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Places order on July 4. Received items yesterday. One item was not what I ordered. I emailed the company a photo of the original order from the confirmation they sent me. Photos of items were on that confirmation. I also sent a photo of what I received. Clearly, one of the items looks nothing like what I ordered. They claim that what I received is what I ordered. Offered me $3.00 in compensation. I paid $15.99.

DriveCarJoy is NOT a BBB Accredited Business.

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