Aerospace Industry
Panasonic Avionics CorpThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The In Air WiFi on American Airlines 777 aircraft is atrocious! I have spent close to $3700 over the last two years on a product that works approximately 1/3 of the time in flight. American Airlines charges $35 per flight on international routes, so thats $70 round trip three times a month. I have asked the flight crew about any improvements and they say its not our company. I have reached the end of my wits with this service and I cannot fathom how Panasonic Avionics can offer a service that is substandard and has made zero attempts at improving this service. Thank youInitial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They charged me for in flight wifi on an aerlingus flight but the service was broken. I was told to contact them for a refund and they will not respond to me.Initial Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an in-flight internet plan that stated to provide 15 mb of data for texting applications. I purchased it on flights on may 3 and 14, 2023 with China airlines. The service stopped working shortly into each flight after purchase. I was monitoring my data usage while using it, and there was plenty of data still to use when the service disconnected and stopped working. The metrics they provided about my in-flight usage are simply not possible and directly conflict with my experience. What occurred is that I paid for a certain amount of data that I did not get to use. The service disconnected and never reconnected, despite it showing more data available when the service was interrupted. Their product has some serious technical errors that are unaddressed. If I did somehow use all the download data they stated (which does not seem possible), then they did not provide any clear direction on how to keep that from all the data suddenly disappearing at once.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.