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Business Profile

Computer Hardware

My Choice Software
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought that My Choice software was *********. I paid for ********* 365 and received nothing. Now I'm worried they have my credit card number. I should have checked more carefully but on the web they make it look as if it is *********. False advertising in a big way.

    Business Response

    Date: 10/27/2025

    Hello,

    I can confirm that your order was refunded yesterday. Please note that, depending on your bank, it may take a few business days for the funds to be credited to your account.

    For clarification, we are a third-party reseller of software products, including ********* products. Our company name is clearly displayed on all advertisements and landing pages. If you saw any page that appeared to represent us as *********, please share a screenshot so we can review and address it.

    Additionally, please rest assured that we do not store or retain any credit card information; all payment details are securely processed.

    Warm regards

    MCS Support

    Customer Answer

    Date: 10/28/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:10/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never receive product in question.

    Business Response

    Date: 10/17/2025

    Hello,

    Your product is a digital product that was delivered via email on July 4. I went ahead and had it resent for you. Unfortunately, this is no longer eligible for a refund as we are outside the 30-day refund window; however, I am happy to assist if you need any assistance with your installation. Let me know if there is anything else I can do for you!

     

    Warm Regards,

    MCS Support

  • Initial Complaint

    Date:10/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Windows 11 from this shady business on 10 Oct 25. Emailed activation key. Went to activate Windows 11 within a minute of the email, and received message that it was already used on another device. I want a refund for something that did not work. License for Order **********

    Business Response

    Date: 10/17/2025

    Hello,

    I see your refund request was submitted and is due to be processed by October 25. Let me know if there is anything else I can do for you!

    Warm Regards,

    ***** F
    MCS Support

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to purchase ********* software for my new MacBook Air. And so I went on line and purchased what I thought was a copy of the Windows software needed. I was sent an email with activation key and, when I proceeded according to instructions, nothing happened. When I called, the representative was not patient and told me to repeat the process which I did. Nothing happened again. I was forced to go back to ********* and rent their software for another year. In the mean time, I am out $159.99. I would like that money back.

    Business Response

    Date: 06/23/2025

    Dear *****,


    Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you've encountered.
    We understand that you had difficulty installing **************** 2021 for Mac and, due to those challenges, chose to purchase Office 365 elsewhere. We're also truly sorry to hear that your previous interaction with our support team did not meet your expectations. Please know that this is not the level of service we aim to provide, and your feedback will be used to help us improve.
    Regarding your refund request, we want to clarify that once a product key has been activated, it is non-refundable as per Microsofts licensing policy, and as mentioned in the license delivery email. However, we are committed to ensuring that you are able to use the software you purchased.
    We would like to offer you dedicated support to complete the installation of your activated Office ******************************************************************** getting the software up and running, we will make an exception and issue a refund as a gesture of goodwill.
    Please reach out to us at ************** or ********************************** at your earliest convenience for assistance with installing your software.
    Again, we sincerely apologize for your earlier experience and appreciate the opportunity to make things right.


    Warm Regards,
    MCS Support

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 6-2-2025. I paid for a ********* Business Subscription and was never given the product.

    Business Response

    Date: 06/05/2025

    Hello,

    I'm sorry to hear your purchase did not work out this time. I see that your refund was issued yesterday, please allow up to 3 business days for the refund to appear in your bank as it can take a few days for your bank to process. 

    Warm Regards,
    MCS Support

    Customer Answer

    Date: 06/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ********* 365 in early March. Company took my payment and have never sent me the software.They keep saying its out of stock.

    Business Response

    Date: 04/10/2025

    Hello,

    I apologize for the delay on your order. I had that cancelled and refunded for you. Let me know if there is anything else I can do for you! 

    Warm Regards,
    MCS Support

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased software from My Choice Software LLC on 9/3/24 believing that I was purchasing direct from Bluebeam. I have not received the software nor license purchased, and do not feel comfortable downloading anything received from this company based on other reviews I've seen.

    Business Response

    Date: 09/06/2024

    Hello,

    I'm sorry to hear it didn't work out this time. I went ahead and processed a cancellation and refund of your order. 

    Warm Regards,

    MCS Support 

    Customer Answer

    Date: 09/06/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date June 28th for 1yr ********* 365 apps business. To this date I am not able to access. Multiple attempts have been made to address the issue. Response has need an admin account (yet to be set up by company) and 'processing with fulfillment next week'. It's now two months and I am still not able to use the apps. No remediation has been provided.

    Business Response

    Date: 09/03/2024

    Hello,

    I see that your purchase has been refunded. Please let me know if there is anything else I can do for you.

    Warm Regards,


    MCS Support

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    downloaded an upgrade from Windows 10 to 11 Pro - Product code will not activate [- says it has already been used - which is bullcrap.

    Business Response

    Date: 08/29/2024

    Hello, 

    I see we offered to troubleshoot the error you had gotten and you declined troubleshooting and preferred a refund, which we provided. Please let me know if you need any further support.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 08/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution- they refunded me 100% after filing this complaint 

    Regards,

    *******************

     

  • Initial Complaint

    Date:07/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2024, I purchased a digital download package through My Choice Software (for $179.99). The website told me it'd be delivered within the hour. We are now 6 hours in and I've yet to receive any emails regarding the ability to download this software that I paid for. At this point, after reading all of these reviews, I believe I've been scammed and I am asking for a refund. Thank you!

    Business Response

    Date: 07/12/2024

    Hello,

    It looks like this order has already been refunded. Please let me know if you need any further assistance.

    Warm Regards,

    MCS Support

    Customer Answer

    Date: 07/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

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