Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just signed up for propstream today on 04/09/2025 and it asked for credit card info in order to opt in for a 7-day trial. I input my cash app card but it does not take it due to no funds; I had $1 in there and a temp charge should be no more than that. Then I try my second card and it goes through then redirects me saying there is already an account in my name. Mind you propstream doesn't ask for personal information so how can there be an account in my name already if it is not in my email? Now there is a $99 charge on my account. When I try to login with the email I signed up with it tells me my login is invalid and my email can't be found.

  Business Response

  Date: 04/15/2025

  Dear BBB and Mr. ************** 04/09/2025, Mr. ******* reached out three times (twice by email and once by phone) to inform us that he was falsely charge $99 and unable to create a 7-day free trial account.

  
   He also reported our system was giving him a message that he already had an account. Mr. ******* stated that we charged his card $99 for a monthly subscription fee. After research from our customer service team we explained to him that first, he did not have an account, so it was impossible for us to charge him. Second, the account he was associated with as an additional user had not been active since 2022. Third, we did not have a payment on record from that account or him. Lastly, we cannot have a payment on file or a charge for a customer who does not have an account with us.

  
  We would love to assist Mr. ******* but he does not have an account with us. We explained this to Mr. ******* during his last call to us and he acknowledged that he understood so we are confused as to why he created a BBB complaint for a company that he does not have an account with or a charge that did not originate from us.
  

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a free trial. I stopped using the system well before the free trial. It was never relayed that I needed to PHYSICALLY cancel the subscription, as usually various systems ask you first before a trial ends to permit you to continue with their platform. Unfortunately, PropertyStream is unscrupulous and goes right ahead and charges you and doesn't tell you that they are charging you. I tried to bring that to the billing specialist's attention, and they rudely hung up on me. I talked to another billing specialist (*****) to notify them about the rude hang-up, and they left me on hold for an extended period, only to tell me that they are not wholly refunding me.

  Business Response

  Date: 03/14/2025

  Dear BBB and Mr. ******************** 8/13/2025, Mr. ****** created his trial account. During signup, Mr. ****** agreed to our Terms of Use (ToU) which requires acknowledgement and more importantly selecting a checkbox he was aware that after the free 7-day trial he would be charged $99 immediately and this charge would continue each month unless he contacted us to cancel his account. We require this step for every customer account created to ensure every customer knows and understands: (1) when their billing starts after the 7-day trial and (2) how much they will be charged monthly. We also provide our customer support phone number and our support email so that (or any customer) can cancel their account either before the 7-day trial ends or at any point during a $99/month billing cycle.

  
  Mr. ****** acknowledged these things during signup yet never contacted us to cancel for over 6 months until 3/11/2025. Once he contacted us,we cancelled his account and despite him not contacting us for 6 months we provided a full 3 months of refunds as a courtesy. Unfortunately, we are not able to provide further refunds as he had a responsibility to contact us to cancel his account since he accepted and acknowledged that he understood when his billing would begin, how much he would be charged, and when.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for service was nothing that was advertised I immediately asked for cancellation and refund and they said no. I asked for cancellation within minutes

  Business Response

  Date: 02/18/2025

  Dear BBB and Mr. ************* 02/12/2025, Mr. **** reinstated his account for $99 to re-gain access to our property data. Four minutes later he saved a list of property data and exported that list while also exporting a previous list of property data he had saved prior to his account going inactive. The next day on 02/13/2025, Mr. **** reached out to our customer service to cancel his account and requested a full refund for the $99 charge while claiming he had not exported any data. This was blatantly false as Mr. ****** account shows a timeline of his exports including both aforementioned property data exports. Due to Mr. ****** intentional property data exports we are unable to provide a refund because we provided him the service and data we agreed to provide that he paid for. We are not able to re-collect exported data, so providing him with a refund would be giving him free services which is not fair to any business.

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone number was listed in their database, which it should not be. I do not do business with this company or even in real estate. Due to the incorrect listing I have been receiving an unreasonable amount of cold calls. I have contacted the company and their response was that they are not accountable for the information they sell to their customers. I have asked them to remove me from their database of sellable data and to contact customers who have purchased my phone number and correct their mistake. They have not made any statements indicating they will correct the defective data they sold to their customers or make any effort to correct any part of the issue. All I was told was that my email will be forwarded and 2 emails saying they take no accountability.

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using Propstream for over 3 months by now and they recently just locked me out of my account stating that I cant verify my information so I couldnt regain access. But the *** also stated that I cant cancel my subscription since I couldnt verify my information too. So they keep charging me and wont allow me to cancel my subscription or use the product

  Business Response

  Date: 09/24/2024

  Dear BBB and *** *************** 08/10/2024, *** ****** account was flagged by our compliance department for suspicious activity. All suspended accounts are required to call in to verify the account holders information and assist them with removing a suspension. During a call to verify *** ***** account, it was revealed that it was, in fact, not *** **** calling, but instead one of his team members pretending to be *** ***** This was a blatant violation of our Terms of Use policy. This forced us to take additional steps to secure *** ****** account. Furthermore, that team member called in multiple times posing as *** **** and failed our verification process.
  
  We are open to providing a refund but *** **** himself needs to call in to verify his identity and account within the next 2 weeks (by October 9, 2024). We look forward to working with the customer to resolve this issue.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So these guys are hilarious. Apparently in tiny little letters in their terms they state that one cannot have more than one account. I had 6 and had used them for over 4 years. Never had an issue with them or the other way around. One day they banned all my accounts. Fine. whatever. The problem I created an account on the 12th and they charged me their monthly dues of $99 but banned me a day later. You might be thinking oh they returned me my money...NO Not only that but all the other accounts which I had paid for. They didnt refund me my money or prorate me a refund for the days left in the account. I AM DISGUSTED BY THESE SCAMMERS. I called them 3 times and they gave me a refund on 1 account thats it just 1. SCAM SCAM SCAM. STAY AWAY!!!My account is ***** ******************************** hope you do the right thing

  Business Response

  Date: 08/26/2024

  Dear BBB and ******************,

  Three days prior to Mr. ******** BBB complaint, August 13, he created (an additional) account. That account was flagged on August 14 due to the 5 previous accounts he held which were not in compliance with our Acceptable Use Policy. That policy is part of our Terms of Use which states the client will not impersonate another person, act as another entity without authorization, or create multiple accounts.

  Our Terms of Use explicitly states that if a customer violates the agreement, gives we have the right to immediately terminate their license and at our sole discretion, provide a pro-rata refund (minus time and data accessed during the term of the subscription). ****************** agreed to these terms not once but six times total in order to create the multiple accounts he held before we took steps to halt his breach of our Terms of Use.

  In his BBB complaint, ****************** openly acknowledged that he violated our Terms of Use for years by using multiple accounts, yet we were still willing to work with him. On August 16, we provided a refund for one of his accounts on in the amount of $126, and also allowed him to retain access to two of his other accounts since, despite his violation of our Terms if Use, he has been a loyal customer.

• Initial Complaint

  Date:07/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel the service but was still charged. I never used the service and had trouble cancelling so issued a stop payment with my credit card. The company still charged me and refuses to refund despite not using the product.

  Business Response

  Date: 08/05/2024

  Dear BBB and *************,

  ************** created his account May 25th, 2024. The following day, May 26, ************** contacted us through an invalid contact form to cancel his account. That form explicitly states "Cancelation requests will NOT be processed through this form". How to cancel an account is outlined during the account signup process with a mandatory customer acknowledgement before account creation. Despite *************** disregard in reading the form and following the directions to cancel, we reached out to him to confirm his request and process his cancellation on May 26. This was 6 days before his charge processed. Unfortunately, our agent was unable to contact ************** nor did he respond to our outreach.

  6 days later on June 2, the $99 charge was processed because ************* still had NOT responded to our outreach to process his cancellation request. Instead, he contacted his credit card provider to flag the charge as fraud. Almost 3 weeks later on July 25, ************* finally contacted us and asked for a refund, but we had already began our fraud response to his credit card provided due to him reporting the charge as fraud. Unfortunately, we do not provide refunds while a fraud/chargeback issue is pending.

  We won the chargeback/fraud case with My ******* credit card provider because they acknowledged that ************* did not follow instructions for cancellation and ignored our outreach to process his request. They also agreed that customers should always try to work with a company for a refund, and should only use credit card disputes and/or charges as fraud as a last resort NOT a first step.

  Unfortunately, a full refund is not an option because we have won the credit card dispute, but as a measure of Goodwill we are willing to offer a 50% refund of $49.50. ************* holds some responsibility in this matter by when ignoring our attempts to reach and help him.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a 7-day trial with this company in January of 2023, in an attempt to help my parents with their business. I called and canceled the account beforehand and was assured that it was canceled, and I didn't think about it again. While reviewing some of my bills, I noticed that they have been charging me monthly since. I called to inform them of the issue and they claim that they have no record of the call, and offered one month of restitution (which is unacceptable). They once again did not email me to confirm that my account was closed (I had to follow up with them), and they have never emailed me about the account being opened, cancellation terms, billing, or for any other reason (This obviously allows them to predate on customers when they inevitably look for a refund). This is illegal in the state of **, as by law businesses are required to send confirmation of the automatic renewal or continuous service offer terms, cancellation policy and information regarding how to cancel. in a manner that is capable of being retained by the consumer. Additionally, there is a requirement that a consumer be able to cancel their subscription exclusively online, however, Propstream offers no such opportunity to its customers and requires a call or email to cancel their subscription, despite being able to enroll online.

  Business Response

  Date: 06/06/2024

  Dear BBB and ************************,
  
  We reviewed **************************** account and found that aside from ************************ reaching out on May 31, 2024, to cancel his account, we have not received any communication from him prior. If ************************ can provide us any additional information or proof that he contacted prior to May 31, 2024, we are happy to review his case further.
  
  Secondly, ************************ was advised during signup in two different places of our cancellation policy and billing policy. Once during the confirmation of payment, which also includes our cancellation policies, as well prior to submitting his sign up. ************************ was also provided with our Terms of Service that clearly outlines how customer will be billed and how they can easily cancel by contacting PropStream.
  
  In Mr. *********** case, unfortunately we have no record of any cancellation attempts being made by him nor any attempts to contact PropStream so we offered a refund of the last billed charge; however, as a courtesy to ************************ we are willing to process an additional 2 months for a total of 3 billed months refund. We believe these additional courtesy refunds show our willingness to work with ************************ despite having no record of any attempts by him to cancel his account by contacting us.

  Customer Answer

  Date: 06/18/2024

  Good Afternoon,
  
  I completely missed the last email on 7/6, however the issue hasn't been resolved. Propstream only gave me 2 more months because my bank forced them to. They also didn't communicate with me in any way. I'd like to re-open this, if at all possible, to reach a resolution, as I will likely be filing a civil suit sans a satisfactory outcome.

  Business Response

  Date: 06/18/2024

  Dear BBB and ************************,

  PropStreams position remains the same. We responded to his BBB complaint on June 6 and *********************** did not respond so that this case was closed. ************************ has shown that he disregarded his own BBB complaint giving merit to our position on his lack of communication if he cannot respond to the BBB complaint that he created.

  To recap what occurred with ************************ and PropStream, he did not communicate with after our request to provide additional information or proof that he contacted us prior to May 31, 2024. If he does we are happy to review his case further.

  Secondly, ************************ was advised during signup in two different places of our cancellation policy and billing policy. Once during the confirmation of payment, which also includes our cancellation policies, as well prior to submitting his sign up. ************************ was also provided with our Terms of Service that clearly outlines how customer will be billed and how they can easily cancel by contacting PropStream.

  In Mr. *********** case, unfortunately we have no record of any cancellation attempts being made by him nor any attempts to contact PropStream so we offered a refund of the last billed charge; however, as a courtesy to ************************ we are willing to process an additional 2 months for a total of 3 billed months refund. We believe these additional courtesy refunds show our willingness to work with ************************ despite having no record if any attempts by him to cancel his account by contacting us.

  Customer Answer

  Date: 06/21/2024

  Actually, I was moving, so I wasn't on top of my email, but I clearly saw the follow-up afterwards.
  
  But, since Propstream wants to try to use that as some sort of justification for their illegal activity, the gloves can come off.
  
  The unadulterated gall to say someone doesn't communicate properly when they haven't sent a single email to my inbox confirming any sort of trial, account activation OR cancellation (even the second time around) not only explains why I thought I had successfully cancelled my trial via a phone call, but also allows them to claim whatever they want. Notice there has been no mention of this from them. Moreover it is ILLEGAL for them not to do-so to consumers in the state of ******** and its also illegal that you can't cancel your account via the same method used to sign up.
  
  Look at all these other complaints, its pretty clear that this "3-month courtesy refund" is their modus operandi when they are eventually called out for their predatory behavior. In my case, it simply isn't an acceptable restitution on over a year's worth of predation, nor does it show any signs of being "willing to work with" me. I will be exploring my legal options.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/12/24 I did a Free-Trial with Propstream for 7 days. I then was attempted a charge of $99 by propstream before i had even woke up on the 7th day, in which my Bank notified me. I declined this transaction attempt and tried to cancel my account on *********************** website. The website keeps all your information but doesn't allow you to log-in UNLESS you pay to start service, THEN your allowed back into your account to attempt the cancellation process. 2 days later, Im thinking that Propstream just cancelled my account theirselves, since they wont allow me to. Nah. I got ANOTHER transaction attempt in the middle of the night 3:00 A.M. by guess who. Tried to IMMEDIATELY get on my computer & log-in to try and cancel this account again, but still not allowed!I will be reporting my bank to cancel my card altogether because of Propstreams Scam tactics of attempting to charge you AFTER the free-trial is done & your not allowed back into the account to cancel or delete the account altogether. If you are a *********** Investor, I'd advise you to stay as far away from Propstream as possible. Most of the info. they charge for is just public information or can be found on other free services. These guys are scandalous & predatory. Propstream, when you see this and try your bs attempt at calling me a liar & denying all of this, how bout cancelling my account and stop trying to rip people off. Weirdos

  Business Response

  Date: 02/23/2024

  Dear BBB and ******************,
  We reviewed ****************** account and found that he signed up for his free trial on 2/9/24 and acknowledged and accepted that he would be charged $99 in 7 days after signup. He logged on several times and utilized the free trial service. His free trial ended on 2/17 which is when he was charged the $99. Unfortunately, ****************** made no effort to cancel his account by reaching out to our customer support team via phone or email or by way of our easy self-service option within our software. Had ***************** contacted us, we would have been more than willing to assist in cancelling his account. Instead, ****************** has chosen to create false claims and instead disparage us negatively. Despite ***************** behavior, we have closed his account so no further ******** can occurs.  We would still love to have ***************** as a customer and if he so chooses to return to PropStream in the future, we encourage him to reach out to our customer support team for assistance with any questions regarding billing or anything else. We are more than happy to help and assist him and all our customers.

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription to Propstream in May of 2023. Then I come to find out that they continued to charge me for another 6 months. And not only that but they charged me twice $97 for 6 months straight I'm very annoyed and honestly I feel like they stole from me

  Business Response

  Date: 12/07/2023

  Dear BBB and *******************,
  ******************* reach out to us about a billing issue and we promptly refunded a portion of the charges. Unfortunately, rather than allow us to work with her further, she opted to flag the remaining charges as fraud with her credit card provider.
  
  When we reviewed our records of Miss ******** use of our software, she actually created 2 separate accounts with us. Both accounts had been previously cancelled by ******************* via our self-service cancellation option. Our self-service cancellation option indicates a user is aware of how to close their account manually on their own via our self-service option eliminating the need to contact us. We also saw that both accounts were reinstated by Miss ******** request this past June 2023 within a few days of each other. That customer-requested reinstatement occurred after she claims to have closed the account/s down. Also, during that account reinstatement period, both accounts show heavy usage and logins in multiple times and various days.
  
  With this proof of usage, we do not believe it is fair that we be held responsible for a full refund for two reason. First, ******************* knew how to cancel her account via our self-service option (and previously did prior), and second, and more importantly, she requested for us to reinstate her account so she could continue to use our system only to create a chargeback. Any business would feel taken advantage of by their customers actions under the same circumstances.