Business ProfileforCrunch Fitness - Lakewood

Good evening,I am reaching out about a problem with my gym membership I have been trying to cancel for over 2 months now. I lost my job and have no income. I am unable to collect unemployment benefits. I have written emails to management to cancel. I have visited the gym to speak with management to cancel. They are unable to cancel because a 3rd party billing company takes care of the dues. So I spoke with 3 different 3rd party agents. The first one said I can only cancel in person. The second one I spoke with on 1/27/24 assured me that going in person will resolve the problem. once and for all. The 3rd agent I spoke with on 2/1/24 said their department is unable to cancel and only the gym manager has authority. I feel I keep getting the runaround and no one has been able to help me. They say I have 2 months past due balances I must pay in full in order to cancel. How is this possible when I have been in contact with them while my account was current. How can a business continue to add late fees and dues each month when I have made repeated requests to cancel. I have always paid my dues on time every month on record for over a year through auto pay. Now that I have lost my job and immediately notified them of the situation they somehow cannot assist They keep trying to debit my card on file after I clearly told them I cannot afford to continue. And now I am being harrassed to pay past due balances. This is not the proper way to conduct business. I did everything in my power to keep them informed with plenty of notice and staying in touch. I am not interested in doing business with them. Please have them cancel my membership and remove the last 2 months of dues that they are continuing to charge me for and remove any and all late fees.