ComplaintsforCrunch Fitness - Lakewood

• Initial Complaint

  02/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Good evening,I am reaching out about a problem with my gym membership I have been trying to cancel for over 2 months now. I lost my job and have no income. I am unable to collect unemployment benefits. I have written emails to management to cancel. I have visited the gym to speak with management to cancel. They are unable to cancel because a 3rd party billing company takes care of the dues. So I spoke with 3 different 3rd party agents. The first one said I can only cancel in person. The second one I spoke with on 1/27/24 assured me that going in person will resolve the problem. once and for all. The 3rd agent I spoke with on 2/1/24 said their department is unable to cancel and only the gym manager has authority. I feel I keep getting the runaround and no one has been able to help me. They say I have 2 months past due balances I must pay in full in order to cancel. How is this possible when I have been in contact with them while my account was current. How can a business continue to add late fees and dues each month when I have made repeated requests to cancel. I have always paid my dues on time every month on record for over a year through auto pay. Now that I have lost my job and immediately notified them of the situation they somehow cannot assist They keep trying to debit my card on file after I clearly told them I cannot afford to continue. And now I am being harrassed to pay past due balances. This is not the proper way to conduct business. I did everything in my power to keep them informed with plenty of notice and staying in touch. I am not interested in doing business with them. Please have them cancel my membership and remove the last 2 months of dues that they are continuing to charge me for and remove any and all late fees.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I canceled an active gym membership in February 2023. Two months ago I received calls from crunch stating my membership fees were due for the current month. I made several visits to crunch, trying to speak with management and had no luck. I was finally able to get in contact with management on 12/4/23 at the facility who informed me they were the new general manager, who was cleaning up the mess from the previous management. I asked if I could then cancel my membership for the second time , which I had been trying to do for months. She informed me that the paperwork they had on file from the month of February stated that the membership was only put on freeze. We were certain we signed a cancellation form in February which is why we were confused with the charges on my account for the last two months. The lady who stated she was the general manager refused to hear what I was saying, and told me that I would be unable to cancel the membership until the balance on the account has been paid in full. All I want to do is cancel the membership and be done with crunch. She is now telling me there is a $$64 balance that is paid in full will allow me to cancel my membership. I dont feel that we should have to pay for a membership or be held accountable for something that was a mistake on behalf of crunch in February when we signed the paperwork for the cancellation originally and they filed it under a freeze. The general manager was extremely rude to me from the moment I walked in the door and asked for a cancellation on my account. She refused to show me any policies regarding payment before cancellation, and assured me that there was nobody else I could speak to you about my issues, except for her, and she was unwilling to help resolve my issue. As of now there is no money that we have paid towards that $64 balance, we just want to cancel the membership and wipe the balance off the account.

• Initial Complaint

  10/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I went to Crunch Fitness - Lakewood, ** on Friday, September 16th, 2022 as I had Monday, Tuesday, Wednesday, and Thursday that week. I participated in the group class, and afterwards, I went to the front for access ******************************************* member. This time was drastically different than the others days. I was asked to scan my keychain barcode, which I did. Mr. ******* **** informed me that my membership was inactive (that was an error) he also said that the keychain barcode provided to me by the Lakewood staff "would never work" and compelled me to toss it away. Mr. ******* **** did not offer to create a new keychain barcode for me, he said that I'd have to go to my home gym for one, which I said I wouldn't be going that way since I've moved. He asked if I'd be interested in transferring my membership and I was open to that. As he began filling out a form to transfer my membership to Lakewood he asked how much I paid and I told him *** and he asked for proof of that which I didn't have on me. All of this ****** combined, made me reluctant and then decline to complete the transfer of my home membership to Crunch Fitness Lakewood and I informed ******* **** to that effect in which he continued to lose his cool and asked me to not return to this location and then I proceeded to walk out. ******* **** followed me out of the gym while repeatedly calling my name which I did not respond to and I continued to my car and got inside. Do you blame me? The **** of Lakewood Crunch Fitness, ******* ****, was *********** *************** ******* *********** ************* and **************** of what is expected from a Crunch Fitness member. What is important to me is a gym where I can focus on my health and results. Is Lakewood Crunch Fitness a gym where I will be met with ************ behavior as I was from the General Manager ******* **** or from other staff members working there?

• Initial Complaint

  01/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was told upon signing up for personal training that I would only be charged for one month. After a month I was charged for a second so I spoke to my trainer and told them to inform management to STOP recurring charges as I would not be able to afford $150 for personal training nor will I have the time to attend session. After the second month ended I was charged for a 3rd month without any notice after I was assured that payments would stop. I was told by two employees that I would no longer be charged for personal training. Their lack of communication is appalling and their practices towards their customers are alarming. I have repeatedly asked the manager for a refund via email only to be ghosted by him. I tried calling and he's always "in meetings". All I want is a refund for a mistake they made.

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