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Business Profile

Fitness Center

Crunch Fitness - Lakewood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this business by phone and email requesting to cancel my membership. They refuse to cancel by phone and will not respond to my emails. I dont understand how they are allowed to ignore my requests and this seems to be an industry standard.

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening,I am reaching out about a problem with my gym membership I have been trying to cancel for over 2 months now. I lost my job and have no income. I am unable to collect unemployment benefits. I have written emails to management to cancel. I have visited the gym to speak with management to cancel. They are unable to cancel because a 3rd party billing company takes care of the dues. So I spoke with 3 different 3rd party agents. The first one said I can only cancel in person. The second one I spoke with on 1/27/24 assured me that going in person will resolve the problem. once and for all. The 3rd agent I spoke with on 2/1/24 said their department is unable to cancel and only the gym manager has authority. I feel I keep getting the runaround and no one has been able to help me. They say I have 2 months past due balances I must pay in full in order to cancel. How is this possible when I have been in contact with them while my account was current. How can a business continue to add late fees and dues each month when I have made repeated requests to cancel. I have always paid my dues on time every month on record for over a year through auto pay. Now that I have lost my job and immediately notified them of the situation they somehow cannot assist They keep trying to debit my card on file after I clearly told them I cannot afford to continue. And now I am being harrassed to pay past due balances. This is not the proper way to conduct business. I did everything in my power to keep them informed with plenty of notice and staying in touch. I am not interested in doing business with them. Please have them cancel my membership and remove the last 2 months of dues that they are continuing to charge me for and remove any and all late fees.

  • Initial Complaint

    Date:12/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled an active gym membership in February 2023. Two months ago I received calls from crunch stating my membership fees were due for the current month. I made several visits to crunch, trying to speak with management and had no luck. I was finally able to get in contact with management on 12/4/23 at the facility who informed me they were the new general manager, who was cleaning up the mess from the previous management. I asked if I could then cancel my membership for the second time , which I had been trying to do for months. She informed me that the paperwork they had on file from the month of February stated that the membership was only put on freeze. We were certain we signed a cancellation form in February which is why we were confused with the charges on my account for the last two months. The lady who stated she was the general manager refused to hear what I was saying, and told me that I would be unable to cancel the membership until the balance on the account has been paid in full. All I want to do is cancel the membership and be done with crunch. She is now telling me there is a $$64 balance that is paid in full will allow me to cancel my membership. I dont feel that we should have to pay for a membership or be held accountable for something that was a mistake on behalf of crunch in February when we signed the paperwork for the cancellation originally and they filed it under a freeze. The general manager was extremely rude to me from the moment I walked in the door and asked for a cancellation on my account. She refused to show me any policies regarding payment before cancellation, and assured me that there was nobody else I could speak to you about my issues, except for her, and she was unwilling to help resolve my issue. As of now there is no money that we have paid towards that $64 balance, we just want to cancel the membership and wipe the balance off the account.

  • Initial Complaint

    Date:10/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Crunch Fitness - Lakewood, ** on Friday, September 16th, 2022 as I had Monday, Tuesday, Wednesday, and Thursday that week. I participated in the group class, and afterwards, I went to the front for access ******************************************* member. This time was drastically different than the others days. I was asked to scan my keychain barcode, which I did. Mr. ******* **** informed me that my membership was inactive (that was an error) he also said that the keychain barcode provided to me by the Lakewood staff "would never work" and compelled me to toss it away. Mr. ******* **** did not offer to create a new keychain barcode for me, he said that I'd have to go to my home gym for one, which I said I wouldn't be going that way since I've moved. He asked if I'd be interested in transferring my membership and I was open to that. As he began filling out a form to transfer my membership to Lakewood he asked how much I paid and I told him *** and he asked for proof of that which I didn't have on me. All of this ****** combined, made me reluctant and then decline to complete the transfer of my home membership to Crunch Fitness Lakewood and I informed ******* **** to that effect in which he continued to lose his cool and asked me to not return to this location and then I proceeded to walk out. ******* **** followed me out of the gym while repeatedly calling my name which I did not respond to and I continued to my car and got inside. Do you blame me? The **** of Lakewood Crunch Fitness, ******* ****, was *********** *************** ******* *********** ************* and **************** of what is expected from a Crunch Fitness member. What is important to me is a gym where I can focus on my health and results. Is Lakewood Crunch Fitness a gym where I will be met with ************ behavior as I was from the General Manager ******* **** or from other staff members working there?

Crunch Fitness - Lakewood is NOT a BBB Accredited Business.

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