Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the thundervalley casino resort to pick up y grandmother experienced an anxiety attack due to the casino withholding her money, and we had to call paramedics to assist her. While attempting to approach her as she was calling for me, casino security intervened and prevented me from getting close to her. Despite explaining the situation and trying to seek help, they did not allow me to assist my grandmother or retrieve my cellphone, which was near ****** I became increasingly worried and desperate, the security personnel forcibly pushed me back, causing me to fall to the ground and hurt my neck. Instead of offering assistance, they escalated the situation by forcibly restraining me. Five individuals grabbed me, twisted my arm, and handcuffed me, causing additional pain and injury.This forceful separation further stressed my grandmother, who was already in a vulnerable and critical state. My attempts to de-escalate the situation and explain the circumstances were ignored, and I was removed from the area without justification.From other costumers saying that i needed to be close to my grandma who was suffering from a heart condition, but the security was abusive and did not listen.

  Business Response

  Date: 12/23/2024

  Good afternoon.  This incident has been documented and reviewed.  If you wish to file a report you may do say by contacting ********* ***** (claims manager) at ************.  We will discuss any medical issues and/or player information through a website or email.  Thank you for your feedback

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 years ago I was banned from thunder valley casino I don't feel like it was justified that I was banned in the first place but I waited the time that they told me to wait and then I requested to be reinstated I never received information back from them they say that they sent me a denial report which makes no sense because I don't know what I did to deserve denial they won't tell me why I was denied but on November 23rd 2024 I won a jackpot of $9,325 they would not give me that winning I've never been kicked out of any establishment before I didn't do anything to deserve to be kicked out I'm a single mother of autistic teenager is very expensive to raise him on my own and I needed that win and I deserved it. I am also out the money that I spent to get that jackpot which was around $600. I followed all the rules that I was supposed to follow to be re-established back into the casino they are not following their part on allowing me back in I don't understand why I was denied I don't understand why I was banned to begin with the person I was with was the one who did the issue not me there is one manager there that seems to just dislike me very much and I don't understand why but he's made it very difficult for me to even explain my side of things I feel like he personally has it out for me and I'm being treated unfairly and I deserve that jackpot.

  Business Response

  Date: 11/26/2024

  Please note that Thunder Valley is private property.  Any eviction from the establishments holds a minimum of 1 year ban from the property.  After 1 year, you can apply for reinstatement.  Reinstatement is not guaranteed and reviewed by a panel.  If you are found on the property, you may be cited for trespassing and are not eligible to receive promotions or jackpot winnings.  It is important that you do not come to the property until you have be formally reinstated.  Thank you for your cooperation.  

  Customer Answer

  Date: 11/26/2024

  I am rejecting this response because: two of the trespasses were May going on there to talk to them and ask if I was still being trespassed that to me was not considered trespassing when I was just inquiring if I was allowed to come back on still I could never get a response from them in the mail or on the phone so that was all I could do I go to type in an email to them and it won't send because I don't have a players card number so I can't log into their site and I can't log in under for getting password and it won't let me log in without a player number at all I have no way of finding out my player number because I could never get anyone to talk to me therefore I never knew that I was trespassed upon unless I went in there and asked them and to me that is not trespassing that is inquiring upon being trust passed I showed up most respect and was always told that they would have an answer for me soon and then would send out security to trespass me and walk me out to my car when I would have simply just walked out and try it again with an email the only time they have ever responded to me is when I won the jackpot otherwise they wouldn't even respond to my emails and they wouldn't respond to my phone calls they wouldn't take my phone calls this is the only time that they've ever contacted me back and they still won't tell me why I was denied. I checked out the rules on why you could be denied and what happened wasn't even on there as being a reason for denial I should have been allowed back in there a long time ago. I've never been disrespectful I've never been rude I've never caused a scene I've been in there many times since not knowing where my status stood they have facial recognition you would think that they could come tell me when they see me but I was always losing money so it was okay for me to be in there when I'm losing money but not okay when I win a jackpot. Why is it that I was allowed to go in there with facial recognition and lose my money and never have anyone confront me and then as soon as I win a jackpot I'm told that I am not allowed in there and have been trespassed upon again they've been treating me unfairly for years now and still can't tell me why I was denied. You would think that I'm the type of person that they would want to win in their establishment. I'm a struggling single mother of a nonverbal autistic child he is very destructive and I have to replace TVs furniture remotes clothing etc on a daily basis he tears everything up and breaks things I just need some relief on all the funds that I'm spending on trying to keep this place going I've raised him on my own since I was 29 he has recently become violent with me they say that happens as they get older I have a very hard life and if anyone deserves to win it's ****** and I just so we can have a little relief and I could get him everything that he needs to make him happy and be able to afford it $9,325 is small amount to them that wouldn't affect them much at all but it's a huge amount that could change my life and considering the fact that I didn't do anything wrong to deserve being denied entrance again I just feel like I've been treated very unfairly. And I don't believe that going on to the property to find out if I'm still trespassed on should count as a trespass when I can't get a hold of anyone to find out.
  

  Business Response

  Date: 12/07/2024

  There is no additional information for this response.  Please contact the security department directly for any further questions or concerns.  

  Customer Answer

  Date: 12/09/2024

  I am rejecting this response because: this is the same type of response that I would get when I would ask why I was not allowed in their establishment anymore there was no reason for me to be trespassed upon in the first place and for it to continue I've never done anything to deserve this and I've always been a very good customer I waited the year to ask if I could come back this was 7 years ago that the incident happened I wasn't even the main one that was the problem the guy was with was starting to undress in the parking lot and then when he got in his car he got completely undressed. I was fully dressed and very cooperative and sign the paperwork that they wanted me to sign and waited the year before I sent in a letter asking to be let back in. I never heard back from anyone so I went back in thinking that I was allowed and that is when the manager told me that I was not allowed in there that I had been denied access back in there which I didn't know that I had been and I don't understand why because I looked at the criteria of why I would be denied back in there and I did not fit any of that what I did was not something that would keep me out of there. I followed all their rules to get back in and still was treated unfairly I've tried over and over again to call someone to find out how to fix this and no one would return my phone calls when I would go in to find out if I was still trespassed on they would give me another trespass just for that reason how am I supposed to find out when no one will answer my phone calls or my emails they respond just like they did to you on here. It is unfair that I am treated this way I'm a single mother of a nonverbal autistic son. This would be the first jackpot that I ever won at this size and we deserve it if anyone deserves to win sometime we do. I've never been kicked out of anywhere I've never been treated so poorly in my life I always follow the rules and I always pay my own way. When that manager came up to me before he had wanted me to sign another trespass paper which I refuse to sign until I could talk to someone because I didn't find it fair to be trespassed again when I was just finding out if I was allowed to be in there every time I've come in there and asked they've given me another trespass paper and tell me to sign it or they'll call the cops on me when all I want to do is talk to a higher manager so that I can find out why I'm not allowed in there then when I won a jackpot just recently for $9,325 they responded to one of my phone calls the first time they've ever responded to any phone call and told me that nothing could be done and that there was no one higher up to talk to and hung up on me. So I called again and finally someone called me back that was a little bit nice to me and told me she would have someone else call me back and no one ever has called me since. The one manager who I refuse to sign the trespass paper with until I could talk to someone higher up than him got angry and took it personally and I think has set out to make sure that I can't come back in there he's the same one that came out when I won the jackpot yelling at me that I'm not even supposed to be in there there's no reason for me to not be allowed in there I'm very quiet I usually lose all my money this was the only time that actually won something and it was because I needed the money because my son's birthday was coming up and I want to be able to have some money to spend but his birthday is already come and gone since this incident has not been resolved they also kept the $600 that I spent to get that jackpot so I lost all that money and I didn't even get a jackpot I've been treated so unfairly and no one will address it no one will return my phone calls and there's nothing that I can do about it. I don't understand who owns thunder valley and who to contact to get some information on why I'm being treated so unfairly and why I'm out $600 and the jackpot and my son's birthday is already come and gone and I can't get one answer from them that makes any sense on why this is happening. I have raised my son on my own since the day he was born life has been very hard and I've had so many struggles it would be nice to have one thing work out to make it a little bit easier on us.
  

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a *********************** comedy show at Thunder Valley. On the day of the event, it was rescheduled. I was unable to make the new date. Thunder Valley instructed ticket holders to contact Ticketmaster to resolve the issue. Ticketmaster claimed that they were not made aware of the cancellation by Thunder Valley, and that I would need to contact them. I have since tried to call Thunder Valley five times. Each time, I speak with someone who says they will leave my information with a manager who will follow up with me. I have never gotten follow up from a manager. It is now going on nearly 8 months since the event was canceled and I have not received the refund I am entitled to as agreed in the terms of purchase.

  Business Response

  Date: 08/08/2024

  Good morning.  I have reached out to ********* directly by the phone number supplied.  I have left detailed information and also supplied my contact information if there are any further questions.  Thank you and have a great day.  

   

  *************************, Director of Operational Excellence
  Thunder Valley Casino Resort l ******************************* *******, ** | 95648
  *******.*****@thundervalleyresort.com
  Office: ************ | Mobile: ************
  

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called me a criminal said they don't hire criminals after I pass a drug test but they said I failed the background check

  Business Response

  Date: 04/13/2024

  This is not an appropriate complaint to be sent to the BBB.  Thunder Valley pays for the background information done to ensure the integrity of the casino and its assets.  Failing to pass all requirements is in the best interest of our property, staff and guest.  

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was added to a notification list from Thunder Valley Casino Resort from an email address ************************************************************************************* after visiting them for a concert once. I will never be going there again, and I do not even live in the state that they exist in. I have been unsubscribing from their SPAM email every single time, and every time it tells me I am unsubscribed yet I continue to receive roughly weekly notifications about upcoming events. I did not opt in, and I have opted out numerous time. My next step will be an attorney if this is not resolved by them under CAN-SPAM.

  Business Response

  Date: 03/23/2024

  Good morning *****.  I have reached out to our marketing team to check our unsubscribe functionality.  I have also requested that you be removed manually.  If you continue to receive these in the near future, please feel free to reach me directly.  Thank you for your feedback.

  *************************, Director of Operational Excellence
  Thunder Valley Casino Resort l ************************** *******, ** | 95648
  *******.*****@thundervalleyresort.com
  Office: ************ |Mobile:  ************
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/27/2024, I was visiting this establishment with my wife. We had been there for a few hours, playing various slot machines. We had been to the *** to withdraw money at least twice. Upon playing my final game, i won a jackpot of a little under $17,000. When the slot attendant arrived, she took my information to verify the win, and then returned some time later with security saying that I was banned from the casino in 2008, and that my winnings were forfeit. I have no criminal record, never had an altercation in public, have done nothing to be banned from a casino, NOTHING. In contrast, my wife was banned from this same casino in 2004-2005, and she won a jackpot a couple years ago, and was paid out without issue. She was never "reinstated" through some trumped up process the tried to explain I have to go through. No one even questioned her - they just paid her the money. The only viable reason I can conclude is that is was a racially motivated decision, based on my understanding from years of experience that Native Americans aren't fond of African Americans. I hate to feel this way, but what other reason could there be? The casino can produce no paperwork as proof of this ban, no reason for the ban to have been en effect. So, why won't they pay me? It's bad business - shady and unsavory. It should not be legal.

  Business Response

  Date: 03/01/2024

  Good afternoon ******.  Per casino policy, when banned from the property the guest is not allowed on the premises and must apply for reinstatement through security before retuning to the property.  When not reinstated by the security department, the guest will be considered a trespassed person.  Thunder Valley is considered private property.  Any guest not reinstated is not eligible for any jackpot rewards and may be cited for trespassing.  

  Customer Answer

  Date: 03/02/2024

  I am rejecting this response because:
  

  1.  The security department does not reinstate a patron's status.  That isn't what was explained to me, anyway, by the numerous people I spoke to on my journey to being reinstated. 

  2.  I explained to the security department that I AM reinstated.  They aren't the ones who made the decision to not pay me winnings, however.  That would have been casino management, even though i explained to them that I was reinstated as well.

  3.  It's been years since I was reinstated.  No one is going to carry around a reinstatement letter on them for a casino for years after the fact.  It's unreasonable to think that I would have proof of my reinstatement on me when I won a jackpot several years after the fact.

  4.  ****************** even checking into the situation further, they had me escorted from the property.  Now, they claim that I can't even come onto the property.  How would I go about presenting my evidence to the security, management, or anyone else, if I'm not allowed to be there? 

  5.  I never did anything to be removed from the property the first time, and I haven't done anything this time.  However, I am banned from being there, they won't let me contact anyone by telephone - they are making it impossible to collect my winnings.  It's starting to seem like they aren't trying to pay out my money.  It's looking very suspect. 

  My wife has been "banned" since 2007, and she has a players card, has collected handpay jackpots twice since then, and she has done nothing to be reinstated.  How do you explain that?  It's looking very discriminatory to  me.

  I don't want to feel like the tribe, the casino, or any of this is conspiring to not pay our winnings to people who frequent this establishment.  The more I get the run-around, instead of direct answers from someone with the authority to make these type of decisions, the more I'm feeling like that is exactly what is happening.  Someone from your casino with the ability to comprehend the entirety of the situation, and the authority to take responsibility for the legal ramifications of this action, needs to contact me so that we can come to a resolution. 
  

   

  Business Response

  Date: 03/05/2024

  Good afternoon ***************.  This will be my final correspondents on this topic.  I have explained our policy.  Per your rejection response, I have investigated this thoroughly with our security staff to discover you were trespassed in 2008.  You have applied to be reinstated 3 times since 2014 and denied.  Upon you most recent visit on Mar 1st, you were given all 3 rejections for reinstatement as you mentioned you have no record of them.  I am sorry for any confusion in the past.  Thank you for your time.  

  Customer Answer

  Date: 03/08/2024

  I am rejecting this response because:

  After attempting to reach someone by telephone ensure that my faxed complaint was received by a member of the ********************* I was immediately re-routed back to ***********************, Head of Security for Thunder Valley, who explained to me that I have no right to due process of law, that I am basically not entitled to basic human rights, and they are allowed to treat me however they want to.  However, the Compact that is in place between the ****** Auburn Indians and the ******************* clearly lays out the procedure that should be followed when someone has a complaint.  Not one employee of that establishment has adhered to the terms the ************* Indians agreed to, or offered any resolution to my grievance whatsoever. I have attached the excerpt from the Tribal State Compact, which clearly defines the process outlined by the Tribe for disputes.  However, *********************** just informed me by telephone that I have no right to a dispute, and he was refusing to allow me to file a dispute with the ********************* because, and I quote, "there is nothing they can do for you".  

  If *********************** is judge, jury, and executioner - someone should have informed the *******************.  I'm positive that the State would not have agreed to you stripping the public of their rights, falsifying your intentions to align your practices with state or federal law to protect the public interest, or sidestepping the the most basic business ethics - honesty, integrity, and fairness.  Unfortunately, I have now had to contact the ************ of ****** Control ( a division of the Dep't of Justice).  I hope that I can find the integrity within the *** that was lacking in the Tribal ****** Agency and Thunder Valley employees.  If not, I am prepared to file suit in any and every court necessary to ensure that my justice is served.  

  The problem here is:

  The supposed trespass they gave me quotes California Penal Code 602 as the grounds for legality.  I have case law that supports the fact that probable cause must exist for the security guards to have even approached me for the initial "trespass".  There was no probable cause, because I have NEVER been convicted of a crime, and I wasn't even accused of a crime the night they "trespassed" me from that casino! I challenge *********************** to provide proof of anything he can use as probable cause for security to even initiate contact with me, when I was sitting OUTSIDE the casino waiting for a friend to arrive. 

  I was told later on that I was reinstated, but since I have no valid proof of that, I won't even bring that into the conversation.  However, I will make mention of the fact that on that night, just like countless other occasions between 2018 and the evening in question, I had been there for a couple of hours, at least.  I had been to the **** I had played numerous machines - there was plenty of opportunity for facial recognition to alert them to the fact that I was there "against a trespass order".  Not one security guard approached me the entire evening.  Not one employee said a word to me.  There was no issue with me visiting that establishment and playing those machines - until I won.  

  I have no doubt that you will answer with the same, pre-fabricated response, some cut-and-paste reply that takes shows how uninterested you are in your treatment of those who spend their money with you.  However, you should know that I have no intention of quietly fading into the background.  If you don't proactively make amends for this injustice, I will expose it.  Period.  

  
  

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional brochure on 2/20/24 for offers for March 2024. The offer states I am qualified for up to two free nights stay during any week from Sunday to Saturday through March 2024. I called on 2/20/24 to take advantage of the two night stay for 3/22/24 and 3/23 only to find out that they are fully booked on 3/23 and can only offer me Friday 3/22 for $490.00. Nothing in the promotional brochure says I am required to pay on weekends. This is false advertisement on behalf of the casino. They need to honor the two free room nights within the week outlined in the brochure. If 3/22 is available, it should have been free. I of course declined the room since it was not free as advertised. Its like a bate and switch and should be addressed. Best,*************************

  Business Response

  Date: 03/02/2024

  Good afternoon.  This guest spoke directly with our Hotel Leadership Team after receiving this initial submission.  Thank you

  Customer Answer

  Date: 03/03/2024

  I am rejecting this response because: I havent heard back from Thunder Valley on my complaint. I received one missed call from Thunder Valley Rep. *************************** on 2/22/24. I returned the call that afternoon 2/22, 2/23 and 2/24, only to get her voicemail. I left my name and number all on all attempts to connect with her. I attempted one more time reaching *************** desk. The rep said ******** was on vacation and she would have another rep call me back. I have not received any response since this last call on 2/27. Thunder Valley has not resolved my complaint.
  

  Business Response

  Date: 03/06/2024

  Good morning ***** and sorry for the delay.  I did follow up with ******** yesterday and she confirmed that she has made contact with you and resolve the issue.  Thank you and we look forward to seeing you soon.  Please do not hesitate to reach out to us directly in the future with any concerns.  

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:11/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year and a half ago I was drugged on property, I had a room, I was elite and a good customer. I woke up in a hospital beaten up from head to toe. My face, chest, arms, legs, I told my work I was in a car wreck. I think GHB is the drug someone gave me. I had witnessed that said they saw security do this to me. I was not awake and dont remember anything but apparently they found me in my room and also found 4 pounds of ********* in my safe and dont know who put that in, I heard a guy named ***** was in room, a guy named ***** and some lady, I do not remember anything. So Im not sure why the security beat me ** or if deep in my sleep I thought men were attacking me maybe. But they 86 me being a victim. I was dating a loser and I worked graveyard and when I get off of work he would drive to thunder and I would wake up and go inside looking for him then I got in trouble and had to do court, etc. its not right nor fare when u did nothing wrong. My family really wants me to pursue this cause I brought up pictures of that day I woke ** in the hospital. I keep having flashbacks of pieces and feel traumatized and its getting worse. I use to love going there but when no one had my back for someone drugging me and to have been beaten from your security, its so wrong.

  Business Response

  Date: 11/27/2023

  Good morning.  This type of comment would be addressed with our security leadership.  They may be contacted at the following number ************

• Initial Complaint

  Date:11/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  thunder Valley ( The Event ) concerts !!!So I am disabled and when I go to buy tickets for disabled seat section they are always sold out !!!! I asked agent whether people had to show proof of there disability and she said NO !!!! So they are selling tickets to non disabled People and the real disabled cant get a seat that was designated for them !!!!! This needs to be corrected !! I have e-mailed numerous letters with no reply and no changes !!! I believe this is a major issue for the disabled!!!!!! With my chronic illness I cant even get the seat thats appointed for us SHAME!!!!!

  Business Response

  Date: 11/27/2023

  This guest would need to speak to the ticket vendors.  Thunder Valley does not sell all of the tickets to the Venue as they may be purchase through Ticket Master.  Thank you and have a great week.  

• Initial Complaint

  Date:10/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-13-2023, security officer ******* stopped me for trespassing, at that time he asked me my name I had no idea who it was ,he never said he was security, I lied to him because I had no clue who he was , he then started arguing and yelling disrupting the establishment, he then said he was making a citizen arrest , grabbed my right arm and tried to break my arm , I had a problem with my heart rate, and my arm is still hurt, I was not committing any crimes , I'm disabled and had to be taken by ambulance to hospital, I had no idea I was banned for life , I thought it was 12;months , they lied and said they told me , this guy is dangerous and now I'm having ptsd, and can't move my arm , I'm contemplating on seeking legal council , the man said he seen me crawl out of a ditch over a dead body , this is absurb , he is delusional, and should be terminated due to he violated my rights and had no right to physically touch me , I was walking not committing any crimes ,

  Business Response

  Date: 10/17/2023

  ******* you have been banned from the property.  You are not allowed on property without applying for re-instatement or you may be cited for trespassing.  We will not respond to any threats of legal action.