Business ProfileforYour Energy Solutions

My son *************************** signed a contract with YOUR ENERGY SOLUTIONS on August 24, 2022 to install a solar panel system at *********************************************************. The solar company did a survey of the property and went ahead and installed the solar panels on November 22, 2022. After the panels were installed, they billed us and paid them $13,306.00 plus our $1,000.00 deposit when we signed the contract. After installation, they told us that our main electrical panel upgrade needs to be relocated because it is directly above our gas meter per PGE building code. This will involve trenching and rewiring the whole electrical connection in order to relocate the main panel. The estimated cost for this project would be $20,000. We did not agree to this solution for the obvious reason - very expensive. They should have known about this problem when they initially did the survey. Since then, we went back and forth with this solar company on what is the best solution. They did not communicate with us for a long time and when we called and asked what was happening, the project manager handling ********** left the company and was replaced by ******* and ******* promised to get back to us soon. It has been 8 months since the panels were installed and when we contacted them recently, they said that they have found a solution to connect the solar panels to an upgraded electrical sub panel instead, and now have a revised plan. They never informed us about the revised solution until we inquired. We have emailed them to ask when this will bedone. There has been no reply. It is very frustrating and stressful to deal with this company. **** also asked them to take back their panels and refund our money, but they refused to do so.