Complaints

This profile includes complaints for Clark Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clark Pest Control, Inc.

  PO Box 1480 Lodi, CA 95241-1480

  
• 

  Clark Pest Control, Inc.

  4816 Clowes St Stockton, CA 95210-3506

  
• 

  Clark Pest Control, Inc.

  480 E Service Rd Modesto, CA 95358-9491

  
• 

  Clark Pest Control, Inc.

  429 Mono Way Sonora, CA 95370-5234

  
• 

  Clark Pest Control

  199 Topaz St Milpitas, CA 95035-5430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark Pest Control offered a free inspection of my home. **** ***** completed inspection on 2/12/25 and est'd total initial cost $1900 or "RAC Financing" cost $2,136, which I said was very high. He said the work in the crawl space, including vacuuming droppings, removing carcasses, nests, trash, and debris, installing screens, and disinfecting (which would repel mice) was very difficult and time consuming, so I signed the agreement. Office staff called to arrange service for 2/24/25. They indicated the work would involve two people for most of the day. On 2/24/25, one worker arrived +/- 8:30, stating it would only be him. He left +/- 9 to go to the store, returning +/- 9:15. Throughout a.m., he worked outside to secure vents and install rodent blockers in downspouts, taking another break +/- 11 am. At noon, he went to lunch, returning +/- 1 pm and I told him I wanted to do a walk-around with him before he left, INCLUDING the crawl space, to which he agreed. Around 3pm he said he was done. I reminded him of the walk around to see everything, so he showed me the outside work; I asked him to add foam spray in a gap at the bottom of one vent; he seemed reluctant, but agreed. When I reminded him about the crawl space he said he would need to put his stuff back on and I would need knee pads. I got knee protection, a poncho, a mask and head covering. He then stated it was wet in the crawl space, but I said I had boots and would be fine. We walked around to the entry to the crawlspace, and he complained again that it was wet and then insisted he was not going down there. We called a supervisor who agreed to come later that week. We checked the crawl space the next day; it was completely dry with multiple old mice traps still scattered and no screens installed. There was no evidence of disinfectant. Later, I called **** who said the disinfectant dries in 12 hours and leaves no trace. How then does it repel mice? I feel that I have been a victim of a scam!

  

  Business Response

  Date: 03/21/2025

  On 02/24/25 Clark Pest Control completed a rodent exclusion service for ***** ****.  On 02/25/25 our manager met with ***** and inspected the work performed.  During this visit, ***** expressed some concerns about the work, and our manager offered a $200 discount to appease those concerns,bringing the cost of the work from $1900 to $1700, and ***** accepted.
  
  On 03/10/25, ***** filed complaint ID ******** regarding the work performed stating she had been the victim of a scam.  On 03/17/25 our manager attempted to contact ***** to discuss the matter, to which she replied via text stating she felt she should only have to pay 38% of the $1700 total charge.  Our manager attempted to reach her by phone several more times on 03/17, 03/18, and 03/19.
  
  On 03/19, ****** began communicating via email with our manager and continues to dispute the work.  We have attempted to schedule an on-site visit to inspect the areas of her concern, and as of 03/20, ***** refuses to meet with our representatives and will only communicate via email.  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We will continue our attempts to meet with ***** and look forward to reaching an amicable resolution.  In the meantime, we have offered additional discounts totaling $254 toward Lauras recurring pest control services as a show of good faith. 

  Customer Answer

  Date: 03/24/2025

  I am rejecting this response for the following reasons:

  1) It is not accurate that I accepted the initial offer to reduce the bill by $200. The supervisor repeated that offer a few times and I eventually said that I appreciated the offer, to get him to leave; that was NOT an acceptance of the offer. The whole episode was upsetting to me and I wanted time to consider my options without pressure to accept something that wasn't fair.

  2) Consideration of all the communications reflected below led me to file the complaint:

          The initial inspector who emphasized the difficulty and time required to complete work in the crawlspace (to include disinfection to repel rodents), as justification for the very high price;

          The dispatcher who said it would be two people working most of the day to complete the work;

          The worker who came late, took several breaks, made multiple excuses for not showing me his work in the crawlspace, and ultimately refused to do so before leaving;

           The supervisor who made further excuses for the worker and insisted that the amount of time worked was irrelevant;

           The follow up conversation with the inspector naming a disinfectant that is used on household surfaces.

  3) As the supervisor repeatedly left voicemails for me over the following days, I repeatedly texted him back that I did not want to speak on the phone because I wanted a documented record of what they were telling me. When it escalated to the manager who wanted to come to my home with the supervisor, I declined because I did not want to be pressured by the two of them. The manager offered some additional free services in addition to the $200 discount offered by the supervisors as his best and final offer. 

  4) I received a voicemail and an email from a manager in ********** on Saturday, 3/22/25, hoping to resolve these issues and stating he would reach out again on Monday (today). I have not yet heard back.

  The basis of my offer to pay 38% of the bill is based on simple math. The inspector told me the high price was due to the time, difficulty, and value of the work to be done. The dispatcher told me it would be two people working most of the day. Instead, one person worked between 5-6 hours and declined to show me his work in the crawlspace. It is this work that was referenced to justify the high cost! Now the supervisor and manager tell me that the number of workers and the time spent is irrelevant.

  They did offer to come back onsite to review the work done and address any outstanding issues, but the lack of transparency and rather misleading information at the front end leaves me with no confidence that there is any real value in follow up work.

  

  Business Response

  Date: 03/31/2025

  On 03/24/25 our manager emailed ***** stating that we would be reducing the charges for the work performed to $646.00.  ***** replied thanking us for our commitment to resolving this issue, and that she was looking forward to receiving the updated reduced billing. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner.  We are confident that we have done our due diligence to reach an amicable resolution to this matter.  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  Here is a copy of the actual response I made to Regional Manager, ***** *****, via email on March 24, 2025:

  Thank you for your commitment to resolve this issue. I look forward to getting the final reduced billing, as per your communication.
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Clark's to remediate bats in our attic. The man who came ,said that they would need to make multiple visits to determine the source, and then, in September after the bats raised their young , to remove the bats and seal the entrance.The contract was $1500.00. They had two visits...the first two men for 1/2 hour and the second, one man for 1/2 hour. That's a total of 1.5 hours of labor and a plastic part. I asked for a reduction of $1000.00 .I believe $500.00 for so few hours and minimal materials was still a lot. They refused. I sent my request to the manager and District Manager and they both refused We were led to believe that a significant amount of work would be entailed before the contract was signed. So not only did they intentionally mislead us, but after the work was finished, and they knew how little time and materials were used, they still refused to lower the cost.We were misled,even lied to, and paying $1500.00 for 2.5 hours of work is just plain theft

  

  Business Response

  Date: 02/26/2025

  On 07/05/24 *** ********** contacted Clark Pest Control to report a bat infestation at her home in Pioneer.  On 07/08/24 our inspector confirmed this during an inspection, and a plan for bat exclusion in two phases was agreed upon at that time.  The work would begin in July 2024 and the completion would be in October 2024, after the end of the bat mating season.This timeline of work with two visits, the last being in October, along with the cost of $1,560.00, is stated on the work agreement signed by *** **********.The first stage of the exclusion was performed on 07/10/24 and on 10/24/24,after the end of the bat mating season, the exclusion was completed.
  
  On 02/20/25 *** ********** submitted a claim with the BBB expressing frustration at the cost of the bat exclusion work. She requested a refund of $1,000.00 indicating that she felt the time and materials Clark Pest Control invested in the project warranted this reduction. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner. On 02/24/25, our manager spoke with *** ********** and discussed her concerns.  She confirmed that the exclusion work performed and was successful, but stated she felt misled and again requested a reimbursement of $1,000.00.  As a courtesy, our manager agreed to provide *** ********** a refund in the amount of $1,000.00, even though the services performed were successful and completed according to the service agreement signed by the customer. *** ********** indicated that she was satisfied with that resolution.

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, prior to signing the contract ,I was led to believe that the work would be much more extensive than it was and not only two visits.

  I await the actual reimbursement as promised and do not want this closed until I receive the reimbursement.

   

  
  

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continued to bill us (************************) for services not rendered at property ***************************************************************************. At the time of said service, the property was sold and inaccessible. We have contacted the office in **** and was referred to the office in ***********. On 10/25/24, we spoke with **** at the ******************* who stated that they confirmed that the technician did not complete the service and that the charge was being written off. Confirmation number given was *********. We continue to receive bills for this service and most recently, a bill that added a service charge. It appears that the office in **** (billing?) is not communicating with the office in *********** and despite continued requests to stop billing and mailing invoices to us for not rendered, they continue to do so.

  

  Business Response

  Date: 12/13/2024

  On 09/27/24 **** contacted Clark Pest Control after receiving an invoice for services performed on 08/14/24.  **** informed us that the property had been sold on 07/08/24 and was disputing the charges. Her concern was forwarded to our service department,but it appears she did not receive a response.  On 10/25/24 **** called again after receiving another invoice for the work performed on 08/14/24. Our representative assured **** that the charges would be removed. Regrettably, we did not complete the write off at that time and another invoice was sent on 11/12/24.  We sincerely apologize for the inconvenience caused by our delay in processing this adjustment.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner.  All charges were removed from this account on 11/29/24 and no further attempts to collect will be made. 

  Customer Answer

  Date: 12/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I have been especially in battle that has over the last four Months.We contacted Clark Pest Control And paid $6,000 to have our home fumigated. They guaranteed our service to be successful in fully eradication of bedbugs throughout the home not only did they guarantee it, but they warranted it. It was under warranty, so in case it didnt work, they were going to have to come out and do it one more time at no charge. After the fumigation was complete we moved ba k into our jomd which, in fact, still had live bugs. My 2 year old and I are very allergic to these things and at first it was just me getting bit now its my two year old as well who has autism by the way and cannot go into her program to help her learn how to speak until this problem is eradicated. When she started, I knew that was right that we still had a problem, but that a problem was again ****** and getting worse Ive got him to do, so we called our representative from Clark had him come back out he refused to give us our warranty. He told us that we had to somehow find a live bug crawling and record it and send it to them in order for them to come back out and give us our guaranteed warranty that we paid $6000 for! mind you thats not including the cost of the hotel and all the things that we had to replace due to this horrible situation! Im out of a job and my husband will be as well if He doesnt return to the team which again cannot do until this problem is solved . I would gladly provide you with my account number, but again I cant do that because they have refused to even send me or email me a copy of anything, including my contract with them. They return our calls they blow us off. They dont care. This is so wrong so wrong and it is destroying our Lives .

  

  Business Response

  Date: 11/01/2024

  On 09/20/24 Clark Pest Control performed a bedbug inspection at Ashley ******* home.  The inspection revealed a severe infestation requiring a fumigation treatment.  The fumigation was completed on 09/30/24.  On 10/22/24 at approximately 12:10 pm ****** contacted Clark Pest Control and requested a copy of the fumigation work agreement be emailed to her.  The agreement was emailed at approximately 12:16 pm on 10/22/24. 
  
  On 10/24/24 our manager confirmed that a follow up inspection was performed at Ashleys request on 10/07/24.  During that inspection, no evidence of an active bedbug infestation was found by our inspector.  On 10/25/24 our manager attempted to contact ****** regarding her concerns and has yet to hear back from her.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  We will continue to attempt contact with ****** so we may pursue a resolution to her concerns. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 13, 2024 at 1:41pm a pest control technician approached my door and rang my Ring doorbell. I answered via my phone since I was at work at the time. I asked the technician who they were with and they responded "Clark" I then told them that I did not have an appointment for a pest control spray today either via phone call or email. I also told them I do not have a contract with Clark Pest Control. My service was through *******. The technician said that I had switched. I did not switch to a different provider I have no contract or communications with Clark Pest Control. The technician then left. Fast forward to September 23, 2024 at 4:17pm the same technician came to my door and placed an invoice on it, then proceeded to spray the base of my home. This was all recorded on my Ring. I have the invoice and it was printed at 4:15pm stating "I sprayed the ***** foundation bushes base of trees yard everything looks good Thank you for letting us serve you." Not only did I not authorize the spraying of my home with who knows what, how could he have known that "everything looks good" before every stepping foot on my property.

  

  Business Response

  Date: 10/02/2024

  Clark Pest Control acquired ******* Pest Control in July 2024 and began performing services for these customers on 09/01/24. Mr. **** was unaware of this change when our representative arrived to service his property on 09/13/24, and understandably did not authorize them to perform a service at that time. When our representative returned on 09/23/24 they proceeded to perform a service without obtaining Mr. ***** approval. 

  We apologize for the lack of communication regarding the change in providers, and the frustration it caused Mr. ***** Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our manager has reversed the $80 charge for the service performed on 09/23/24, and we will honor Mr. ***** request not to perform any further services at his property.  

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark Pest Control serviced our home while we were out of town. During the visit, the technician needed to mix his product with water. He checked all the outdoor hose spigots, but none of them were working. He then discovered the reason: the main water valve to the house had been turned off. Without contacting the homeowner (my boyfriend) to inquire why the water was off, the technician took it upon himself to reopen the valve. After obtaining the water he needed, he left the valve open and completed his service.What the technician didnt know was that three days prior, just an hour before our flight, a pipe had burst upstairs. We quickly shut off the main water supply, cleaned up the immediate damage, and left for the airport.Unfortunately, the technician's actions caused our home to flood, resulting in over $60,000 in damages. The manager at Clark Pest Controls Sacramento office initially assured us that they would cover the repair and restoration costs. However, their insurance company somehow got involved, and insulted us by offering a mere $10,000, which doesnt come close to covering the extensive repairs. Despite multiple attempts to reach Clark Pest Control, including numerous calls from my boyfriend, the manager has not returned any of them.We feel like were being given the runaround and are hoping to resolve this without resorting to legal action.

  

  Business Response

  Date: 09/16/2024

  On 06/14/24 Clark Pest Control performed a service at Mr. ********* property.  During the service, our technician needed to prepare pesticide for a specialized treatment and turned on a water valve at an exterior spigot to obtain water for mixing the solution.  Our technician claims to have turned off the spigot and valve after use.  Later that day, Mr. ******** contacted our technician claiming the water lines had been left on resulting in extensive water damage inside the home from a burst pipe.  Clark Pest Control was informed in Ms. ***** complaint that the broken line was a pre-existing issue, which is why the main water valve had been turned off.

  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We sincerely apologize for the significant consequences of our technician's actions.  Clark Pest Controls insurer reached a settlement with Mr. ******** on 09/13/24.

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people came to my apartment to do a bed bug treatment and damaged my furniture. Ive been trying to see if I can speak to someone for help but they ignored my calls and I spoked to someone once and he said, What do you want us to do to make you happy and I replied, for you to pay for my damaged furniture. And then I never heard back from him. But before speaking to this man they sent a man to see if they could repair the damaged furniture and he couldnt. Its more than $2,000 in damages.

  

  Business Response

  Date: 08/28/2024

  In October 2019, Clark Pest Control performed a heat treatment at ************* Apartments.  In February 2020, ***************, a tenant of the complex, came forward claiming that some of her furniture was damaged during the treatment.  *** requested reimbursement in the amount of $1,200 which was the original purchase price of the items in 2008.  Clark Pest Control is not liable for damages arising from services performed, however, on 02/14/20 our manager offered a courtesy reimbursement of $500.  *** refused this offer and stated she would take us to court.
  
  On 02/27/20 *** reached out again claiming further damage had been found and was now demanding $2,000.  Our manager again offered reimbursement, this time in the amount of $600, and *** refused.  On 04/13/20, Clark Pest Control received a letter from *** demanding $2,500, or else she would file a lawsuit. On 07/10/20, *** contacted our manager and again requested reimbursement.  Previous offers were reiterated, and *** again refused.  On 10/01/2020, *** contacted our ************************** asking for our Corporate Agents information and was referred to the Secretary of States Office.
  
  On 07/29/24, Clark Pest Control received BBB complaint number ******** filed by *** regarding this same matter.  On 08/07/24, our manager contacted *** and offered a $600 reimbursement.  *** refused and informed us that she had filed a claim with ********* *******.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  We have responded to **** ongoing demands for increasing amounts of money, attempting to settle the matter each time.  We have repeatedly offered reimbursement as a show of good faith, even though we are under no obligation to do so.  We feel we have done our due diligence regarding this matter.  

  Customer Answer

  Date: 08/28/2024

  I am rejecting this response because: the person that called me said to call ********* but when I called they said they only took care of workers compensation claims and not the type of claim I made.I also told the person that called that $600 didnt cover for the damages done to my furniture. But since they only want whats best for them they want to make offers below on what you paid for your furniture.
  

  

  Business Response

  Date: 09/23/2024

  Please check your records as a message received from BBB on 09/11 indicates that this dispute is consider resolved and closed. Please do not indicate that there was no response on this dispute. 

  Customer Answer

  Date: 09/23/2024

  I am rejecting this response because:I called *** and told him I was going to accept the $600 they had offer but he said I wasn't getting anything anymore. He tells me something in the phone but replies here with something else. This are some photos of what my furniture looks like now.
  

  

  Business Response

  Date: 10/07/2024

  On 08/14/24 Clark Pest Controls insurer determined that the 3-year statute of limitations on Anas ***** had expired, the date of loss being 10/07/2019, and there was no obligation to negotiate a settlement.On 09/24/24 *** filed another complaint regarding the matter after having been notified of our insurers ruling.

  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. On 10/03/24 our manager spoke with *** and again offered the original $600 reimbursement and *** accepted. We are happy to have finally reached an equitable settlement of this matter.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #***************************** Last paid 4/2023 for annual payment $480, check # *****, covering 4/15/23-4/15-24. We have always paid one annual payment which is $40 monthly or $480 annually.**** received in 4/24 that included billing for 2/19/24 ($4), 3/18/24 ($44), 4/15/24 ($44) (which was already paid)Emailed Clark 4/15/24, requesting correction of double billing and to close our account.Received another bill and no answer to previous email.Phoned Clark customer service, *******, on 5/2/24 to request correction of bill to zero balance and to close our account. Requested email confirmation. Received none.5/7/24 Emailed Clark, repeating request for billing correction and to close our account and to send us a confirmation email. Received no response.6/1/24 Received another bill, with an additional charge on 5/20/24 of $44 and a $5 service charge dated 4/30/24. Our last physical service from Clark was on 3/31/22 - though the billing statment states "Free annual termite inspection", we have not received annual termite inspections for years. We have been a Clark customer for over 20 years and it has been during the last few years that Clark has attempted to fraudulently double bill us. We are paid through 4/15/24 and expect to pay Clark nothing more. We would like them to close our account as we have requested and to stop sending us bills that we don't owe.

  

  Business Response

  Date: 06/06/2024

  Clark Pest Control began termite control services at *************************** property in 2006 and in compliance with State law has performed an inspection every 2-3 years, most recently in March 2022.  Mrs. ******** began paying a year in advance annually in April 2019.  A routine price increase of $4.00 per service occurred in April 2023, but Mrs. ********** annual payment in May 2023 did not increase.  This resulted in the credit balance being exhausted in February 2024 and subsequent balance accrual and finance charges.  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional,responsive, and caring manner.  We appreciate the ********** years of business, and on 06/04/24 our Manager contacted *********************** regarding her concerns.  He acknowledged her attempt to cancel services in April 2024 and offered to remove the balance owed on her account, totaling $146.00.  We offer our sincere apologies to *********************** for the inconvenience this situation caused.  

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  However, some of the information they included is incorrect: the dates listed were incorrect: we started service with Clark in 2000 and paid annually since that time. Also, on their bill it states that we are entitled to an annual inspection - not every 2 or 3 years. I phoned and emailed Clark - they did not contact me regarding my complaint, This is not the first time Clark began sending bills for months I had previously paid - I have dealt with this for the last several years.

  If Clark sends me another bill, do I reopen this case?

  Sincerely, **********************

  
  

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have not arrived on the day they have scheduled..three times.They have put the wrong invoice on my door.Its been four weeks & no refund had arrived.

  

  Business Response

  Date: 12/19/2023

  On 07/30/23 ********************* contacted Clark Pest Control inquiring about our services, and an appointment to begin our recurring ***************** was scheduled for the following day. Unfortunately, our representative missed that appointment and it had to be rescheduled.  The next service appointment was set for 09/07, and again we failed to keep the appointment.  Subsequently, ***** chose to take her business elsewhere.  When ***** cancelled her service on 11/13/23, our manager approved a refund of $110 as compensation for the repeated inconvenience.  Upon investigating ****** above review we found that there had been a delay in processing the refund check, and it was reissued on 12/14/23. 

  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  We recognize where we fell short of this goal in Karens situation, and we offer our sincere apologies for the inconvenience that caused. 

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Clark pest control for extermination/prevention services for about 18 months, when we had rats get into our sewer drain pipes. The exterminator said there was nothing he could do if they were in there, so we went looking for another company to take care of the problem.I cancelled service with Clark in October, and when I called to cancel they said I had to pay that month's service. I said ok, and they charged me $52.50 10 days earlier than the normal payment date. A few weeks later, I received a paper bill from them saying I owed another $52.50 for services rendered.I ignored it, thinking that I had already paid in full and cancelled services. Then they mailed me a late notice stating I still owed another $52.50. When I called on the phone they LIED and said they had performed a service in October. There is no way this happened - either me or my wife is always at home and the exterminator always rings the doorbell before starting service. So the "bi-monthly service" never actually took place, and they were actually overpaid the $52,50 from October.

  

  Business Response

  Date: 12/13/2023

  Clark Pest Control began alternate monthly services at *********************** property in March 2020.  On 10/05/23 ************** performed the regularly scheduled service for October.  On 10/26/23 **** cancelled his service because he had hired another company and authorized us to process a final payment of $52.50 on his account.  Unfortunately,the payment was never processed.

  On 12/07/23 **** contacted us regarding the unpaid $52.50 balance,and upon reviewing the matter we discovered our error. 
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  We offer **** our sincere apologies for any inconvenience caused by our oversight.  On 12/12/23 our manager removed the balance owed from ***** account.  

  Customer Answer

  Date: 12/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because: 

   

  Hello,

  Thanks for responding. 
  

  In regards to Complaint #********, following the resolution of the complaint I received a new bill from Clark Pest Control, again asking for payment of $52.50 for ******************* on 10/5/2023.  The bill was dated 12/12/2023.

  12/12/2023 is the date that Clark provided a response to the complaint, so it is possible that this statement was sent out prior to their review of the accounts and processing the final payment (which, I would point out, was deducted from my bank account two months prior) that they reported in their response to satisfy the complaint.

  I again dispute that any payment is required or warranted, and ask that Clark Pest Control confirm that this statement was sent prior to the resolution of the complaint or inadvertently sent before the account was remediated.

  I have not contacted Clark Pest Control directly about this new statement as prior calls to their customer service line have not been handled in a satisfactory manner.
  

  Thanks,

  *********************

  

  Business Response

  Date: 12/26/2023

  The statement dated 12/12/23 was in fact sent prior to our response,and prior to the write off being processed by our accounting department.  We apologize for any further confusion this caused.  There is no balance owed on ***************** account, and no further invoices will be sent. 

  
  Thank you.

   

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.