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Business Profile

Printer Ink

4Inkjets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer Ink.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 4th I ordered 9 inkcarts for a Canon . Also one toner, one drum for a Brother .3 ink cartridges are missing. No drum. No traceable company name on any of the products. I've written 3 times and called five or more times. 12-15minute holds, then hangups. I wish I'd read your complaints file BEFORE I ordered. I bought based on advice bought for by these creeps.I ordered from 4Inkjet. I received the incomplete order from LDP. Obviously LDP, 4Inkjet and probably 123inkjets.com, inkcartridges.com, suppliesguys.com, quikshiptoner.com are one group of people using many names.They scheme to wear down consumers by ignoring any communication. They aim to frustrate us so that we give up our hard earned money. There are many news stories about the results of this strategy; none end well. I'd rather this one did.

    Business Response

    Date: 07/12/2024

    Dear ******, thank you for bringing this to our attention. We are very sorry for the incomplete order you received and for the delay. Upon checking, we encountered an unexpected backorder in our main warehouse with the missing Cyan ink cartridges and drum, they have been assigned to a different warehouse for shipment, should be out within the next couple of days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact ********************** us for any other assistance, we'll be happy to help you.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called this company several times and left messages with no response at all. In the pass I order ink and I have had a few issues with them. I have ink that I recently open but I cant use because I need the adapter that I use to put the ink cartridge inside of I need 3 of them for the boxes that I have they are missing and I just opened these boxes. I just hate ** going through so much trouble to get my issues resolved. I got the TR4522 printer and I got the ink with the 5 cartridge in each of them all I need is 3 of the adapters sent to me, I was considering on making this company the one I use for my ink needs but after this I got questions and concerns smh.

    Business Response

    Date: 07/10/2024

    Dear ******, thank you for bringing this to our attention. We are very sorry for the trouble and inconvenience you encountered with our company. Upon checking, one of our representative is assisting you directly through email. Don't worry, we'll do our best to make things right with you. You can also contact us ********************** us for any other assistance, we'll be happy to help you!

    Customer Answer

    Date: 07/10/2024

    Whats been offered doesnt equate up to 3 boxes of ink. Just send me 3 replacements because what youre offering me is still less than what Im loosing out on. Your company could have had the decency to call me instead of emailing extremely pitiful.
    Complaint: 21928302

    I am rejecting this response because:

    Sincerely,

    ***********************

    Business Response

    Date: 07/16/2024

    We are very sorry again for the unsatisfactory experience, ******. Upon checking, we went ahead and processed your store credit refund that can be used by next week. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

  • Initial Complaint

    Date:06/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 5/18/24. Order #**-000259535. Order total $56.76 On 5/18/24 I ordered ink cartridges from 4inkjets.com. A little over a week later, I received less than half of my order. I was charged for the entire order at time of purchase. I emailed the company and was told the rest of my order was on backorder and I would receive it within 1-2 weeks. It has now been 6 weeks since my order, and I still don't have the product.My biggest complaints about this companies business practices are below:-At time of order products were said to be in stock.-I was not notified they were on backorder, but was charged in full for the entire order and received an e-mail I would receive everything in 5-7 days.-Received a small portion of my order 10 days later with no explanation as to why items were missing.-I had to email the company to find out why, and was told rest of order on backorder but would arrive in 1-2 weeks -6 weeks after order still no product or refund

    Business Response

    Date: 06/25/2024

    Dear *****, thank you for bringing this to our attention. We sincerely apologize for inconvenience this issue has caused. We encountered an unexpected miscount in our inventory which caused this issue, so are sorry for it. Upon checking, the refund has been processed back in your account. Please check and feel free to contact us if there's any issue or if you need any other assistance. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21, 2024 I placed an ink order for a set of 5 ** replacement cartridges and a single ** ink cartridge in magenta. Sales totaled $36.94 plus $5.58 shipping and $3.09 tax for a total of $$45.61.To date I have received three cartridges, none of them are the ** brand. Two of them are black and one is yellow. I am missing 2 magenta and 1 cyan cartridge.The items received have no manufacturer name, location or any way of identifying them.I ordered the ** cartridges on line from 4 Ink Jets products list and photo description.I am not loading unknown and questionable ink cartridges into my printer and asked for a full refund. I was told to mail the ink back at my own expense and they would issue a refund for the three cartridges when once received, Refund for the missing color cartridges was ignored.I refused their proposal as I feared I would end up with returned ink cartridges, mail costs and no refund of my money,I was promised a refund of $31.15 upon receiving return instructions by email. I am still waiting for that email to arrive and it has been over 7 days.I want a full refund including my postage as I received nothing that I had ordered just substitutes that I cant use.I will return the ink cartridges I have when my refund is issued and I receive prepaid postage.

    Business Response

    Date: 05/29/2024

    We contacted you directly via email for further assistance, please reply back so we could resolve this issue for you. Again, sorry for the unsatisfactory experience. You can also contact us at ********************** for any other assistance, we'll be happy to help you!

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21757686

    I am rejecting this response because: I have not received an email directly from you, therefore I have no reply option.
    The resolution is simple, refund my purchase price to the credit card used in the transaction.  
    You may also contact me directly at ************.  Ill be waiting to hear from you.


    Sincerely,

    *************************

    Business Response

    Date: 06/04/2024

    Hello ****, we are very sorry if you did not receive the email we sent. Kindly check your spam mails as it might be routed there, but don't worry we resent the email with the return information for refund that we sent to ensure that you will get it this time. If you can't see it in your main folder please check the other folders. Again, sorry for the unsatisfactory experience. Feel free to contact: ********************** us for further assistance, we'll be happy to help you!

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/11/2024 placed order #**-000255376 and order never shipped. The status is "Processing". I have emailed 4 times. I have completed the online inquiry. I have called and remained on hold for long periods of time until the phone disconnects from their end prompting me to leave number which I have done. There are many 1 star reviews from customers with the same story as mine.

    Business Response

    Date: 05/09/2024

    Dear ****, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order and for the trouble contacting us. Upon checking, we encountered an unexpected backorder with some of the items you ordered. Not to worry as we went ahead and processed the cancellation of your order, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 16, 2024, I ordered $78.00 worth of inkjet cartridges that they never sent. It is now May 5, 2024. I called customer service twice, was put on hold for 20 mins. until the phone went dead on their end, never able to talk with someone. I also sent three email messages to customer service about why my order was never fulfilled and never got a response from any of them. BUT of course, they charged my credit card for the full amount. This is fraud plain and simple.

    Business Response

    Date: 05/08/2024

    Dear *******, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order and for the trouble contacting us. Upon checking, we encountered an unexpected backorder with some of the items you ordered. Not to worry as we went ahead and processed the cancellation of your order, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ****************************** for any other assistance, we'll be happy to help you!

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some ink cartridges online April 3,2024. The customer rep said they would ship out within 24 hours, ten days later and nothing. I have called and called at least 25 times over the last four weeks....leaving messages on answering service and still nothing. I finally talked to a salesperson that said the product was not in stock and on indefinite backorder and THEY cancelled the order only after they charged me $246.06. I requested they refund my PayPal the money and the salesperson hung up on me!!!!!!! What a racket they have going!!!!!

    Business Response

    Date: 05/02/2024

    Dear ***, thank you for bringing this to our attention. We are very sorry for not receiving update and for the delay in receiving your order. Unfortunately, we encountered an unexpected backorder in our main warehouse. At this point we went ahead and contacted our warehouse to cancel the shipment of your order, as soon as we get confirmation that your order has been cancelled,we will go ahead and process your refund. Please allow us within this week to receive a confirmation of your cancellation request. We will contact you directly via email to provide more information about your order and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you.

  • Initial Complaint

    Date:04/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, a order was placed on your website on 4/22/2024 and 3:13 PM central time. Today is now 4/29/2024 and the order has not shipped yet. I tried today to email and call customer service numerous times. I also left 2 different numbers for the automated call back when its my turn in line with no call backs. Is your company still operational? Did i get scammed? I have ordered many many times in the past with prompt shipping and great customer service. When will my item ship? I would like my items shipped and a refund for this trouble. I currently have multiple printers that will not print at work due to not having this black toner. This is not good business practice on your end!

    Business Response

    Date: 05/01/2024

    Dear *****, thank you for bringing this to our attention. We are very sorry for not receiving update and for the delay in receiving your order. Also for the trouble contacting us, we are currently dealing with a huge volume of follow *** due to backorder. Upon checking, your order has been assigned to our warehouse for shipment, it should be out within the next couple of days. We will contact you directly via email to provide more information about your order and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: https:********************** us for any other assistance, we'll be happy to help you.

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21643481

    I am rejecting this response because: I STILL DO NOT HAVE MY ITEMS. PLEASE REFUND ME IN FULL. ALSO, WHY DO YOU HAVE A PHONE LINE IF NO ONE ANSWERS? 

    Sincerely,

    *************************

    Business Response

    Date: 05/21/2024

    Thank you for getting back to us, *****. We are very sorry again for the delay. Upon checking, one of our representatives and cancelled your order per your request, the refund should reflect in your account. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 28, 2004, I purchased a set of ink cartridges. According to the confirmation email, the product was to be delivered in 1-4 business days. It's been 4 weeks and I've not received my order or any emails about the delay of my order.. I've called the company repeatedly and been put on hold but nobody ever answers the phone. The order number is 06-000253343.

    Business Response

    Date: 05/01/2024

    Dear ********, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order and for the trouble contacting us. Upon checking, we encountered an unexpected backorder with some of the items you ordered. We will contact you directly via email to provide further information about your order. Again, sorry for the unsatisfactory experience. You can also contact us at ********************** for any other assistance, we'll be happy to help you!

    Customer Answer

    Date: 05/01/2024

     
    Complaint: 21630007

    I am rejecting this response because:
    I'm in need of the ink now and do not have time to wait on the backordered items.  It will be necessary for me to purchase the items locally. I'm already five weeks behind in my work. Thank you for your efforts but I'm requesting a refund.
    Sincerely,

    *************************

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somewhere around 4/10-4/12 I ordered one ink cartridge from this company, as I have in the past. I never received an email confirmation although they withdrew $10.83 from my bank account in 4/13. I have called 6 times. I have waited on the phone for 30-mins. I have agreed to a call-back. Nothing. I am done. I am reading the same complaints here. I work from home and can not print a darn thing! The address on my bank statement is ************************************* somewhere in **

    Business Response

    Date: 04/26/2024

    Dear ********, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order and for the trouble contacting us. Upon checking, we encountered an unexpected backorder with the product you ordered. Not to worry as it shows that you were able to spoke with one of our representatives and cancelled your order per your request, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

    Customer Answer

    Date: 04/29/2024

     
    Complaint: 21624749

    I am rejecting this response only because: I tried to call customer service for days. You will never get a live human.  I also accepted 3 call-backs; one came the day I filed with the BBB. The only reason I even had any feedback was because I had to report this company. What is more disturbing is I never received an email confirmation of my order with an order number. I was unable to track o their website because I did not have an order number but boy they sure took their money out fast! Within 24 hours!  I have read online that these are the same complaints other customers have written about, and I will never trust this company. I did receive a refund, but I haven't been able to print from home for over 3-weeks now. Do better! Overhaul your customer service so people can actually speak to someone at their convenience, not yours. I do not want to hear about this matter anymore. Just end it. 

    Sincerely,

    ***************************

    Business Response

    Date: 05/03/2024

    We are so sorry again and we understand your frustration, ********. We take your feedback seriously and will do our best to address the issue and improve our services. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    Sincerely,

    ***************************

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