Complaints

This profile includes complaints for Adeedo!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adeedo!

  8599 Venice Blvd #A Los Angeles, CA 90034-2554

• 

  Adeedo!

  8559 Venice Blvd Los Angeles, CA 90034-2548

• 

  Adeedo!

  1895 S Santa Cruz St Anaheim, CA 92805-6726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially notified by the *********** that they had noticed a slight increase in my gas usage a few days after the 4.6 earthquake in ****** **********. They suggested I contact my water company because there also was a huge loss of water associated with what they saw regarding the increase of heat use. I contacted American Water and they confirmed there was a huge increase in my water use and increasing. They made a note to stop charging me for the increasing water flow on that date and sent out a worker from American water to confirm. I then contacted Adeedo! as I had used them before when we had a problem with a leak in my small bathroom under the toilet. They had handled that problem and did not try to get me to buy into any extra (unnecessary) work at that time. It could be because my Eldest son was there!So, I let Adeedo start the process of locating where the problem was. I had noted that there was an increase of heat spreading out from my walk in closet and the floor/wall was next to my laundry room and the water heater. Adeedo told me they were going to use a special camera to help locate where the leak was, but then backed off and said that they could not do it (even though I had had it done when I had the water pipe under my sink develop a leak and flood my kitchen area) My plumber at that time told me to call my ***************** USAA and so that was all covered by USAA. The restoration company arrived and immediately took control and used the "camera to check the rest of the pipes under my house. They were all O.K. and so the restoration process went forward. Awhile later my refrigerator developed a water leak and USAA was notified and they sent out a plumber to once again use the "camera" to check the pipes under the house. They were all fine. The leak from the refrigerator was fixed and USAA paid for the new carpet in my front room. So when Adeedo said they could not do the camera because the water pipes were under the house in the cement foundation I sensed that the truth was not present because of the above evidence of prior use of a special camera to locate leaks.So the "supervisor" said they must replace the valves for the main water line, sprinkler system,water heater,and also to install a regulator for the whole house (because they were all very old as this house as built in 1978). Cost $5,500. I suspect this was unnecessary....... Of course the one thing that was needed was to replace the small pipes from the water heater where the leak was.....which they did replace and the large flow of water stopped and the warming rug began to cool. I am sure that one fix would have been much cheaper than $5,500. He then approached me and said I should replace the water heater because it was a few years past its warranty...I said no and he became a bit "pushy" but accepted my NO as final. I had a suspicion that there was a "she is a senior" and we can take advantage of that. He next approached me and made a big deal of "In the future since the house is the age it is the warm water pipes being in the cement foundation would be very expensive to get to and replace. He gave me thee separate ways to go about fixing that..........2 were a never would I do it and the third was to reroute to hot water pipes fro my attic. I should have said NO WAY to all three but my worry about and the huge water loss I had gone through mage me not check with another company and I gave the go ahead for the Attic re-route..... $17,500.......of unnecessary....and then he had the nerve to try to force me to also replace the cool water pipes.....that is where my good sense kicked in and I said NO! He got a bit upset and just said NO again. They did their holes and hot water pipes and finally the holes are patched, but of course they do not paint........So, I have been taken by their scam to take the senior for costly work that was not needed and what I read on the BBB site I am not the first senior to fall for their "words". So I have $5,500 plus $17,550 to replace and reroute hot water pipes that did not need to be done. The simple fix was to replace the hot water heater pipe that was leaking......Hmmmm wonder what that would have cost?????????/ My research suggests possible $300 to $400 ..................You can be sure I will never use Adeedo and will remember to check with BBB when using a new *****************

  Business Response

  Date: 04/19/2024

  We Spoke with **************************** via phone conversation and are going out on Tuesday April 23rd to install the mirror and resolve issue. We coordinated with **************************** and I will be touching base with her later that day to ensure everything is well. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the business on 2/7/24 for a sewage back up on first floor toilet. Technician came out and ran a scope from the outside sewage line to the street, showing video of alleged ******************* and root intrusion. The alleged source of the problem was 100 feet from the actual back up. Claimed it could not be remedied without replacement at cost of 9k. Disclosed 3 day rescission period, but if I wanted the work done immediately to waive the requirement and workers immediately came on premises. My home was constructed in 2004, after ******************* were no longer used. On 2/8 they did another scope of the location of the backup and claimed another root blockage 3 feet from the source and under the slab foundation, claiming another 6.5k was necessary. I refused and told them just to hydro spray and snake. Why start 100 feet out to find a problem 3 feet from the source that was not scoped until the next day?In the course of working on the far location 100 feet from the source, they broke the water line and gas line. On 2/13, they called and demanded payment claiming work had been completed. As of 2/15, the toilet was still removed and a 7 foot deep hole in the backyard with a large amount of dirt. Absolutely no contact about status and next steps. On 2/16, they replaced the toilet, but left the hole and dirt, saying the job was complete and waiting for city inspector. I asked for assurances and evidence that a permit was pulled and request for inspection made. None were given and no evidence provided. At time of 2/13 invoice and demand for payment, e-mail included a happy money promise, you dont pay until 100% happy. Was told that was not part of the contract, making it false and misleading promise and fraudulent business practice

  Business Response

  Date: 02/27/2024

  As of Friday 2/23 this job was completed. We have been in contact with the customer to discuss any discrepancies and are being handled directly with him. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some work done 2 years ago and we continued to have problems and they returned last week to complete the job that wasnt done correctly the first time. They are saying that the new work they did, that we would receive a warranty and I was told that I would receive it by the project manager and we have not, I then called a manager and spoke with *********************** and he he said that I would have it in 20 minutes and I still do not have it and that was 4 hours ago. I would like to receive a warranty on the new work that was completed.

  Business Response

  Date: 08/02/2023

  This issue has been resolved. Please contact the complainant, ***************************, she will verify.

  *******, did receive what she was requesting via email. Her email had filtered our email out in her Spam mailbox. She found our email and she apologized and stated she would close this out with the BBB.

  We did keep our promise to her.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is nothing but a scam, They have charged us $32,000 for work and have only done about $5-8000 of work. I am ****************** trying to help others in my community and this company is nothing but a financing scheme. They charge for all this work and do nothing

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/29) */ Customer, ****** *****, did Multiple jobs not just one. All proper documents were signed willingly by the customer. Home Improvement Contracts, Estimate Authorization and 5-day right to cancel all were signed. The Home Improvement Contract has the pricing and description of contract with His Signature and initials in 4 areas of the contract. The Estimate, which also has the pricing and description of work, was also signed and dated. As mentioned we did multiple jobs and also did a repair at no cost to him. Only after the job was complete was there an issue with pricing. WOrk performed: 1. Replaced main water service line 2. Hydro-Drilling 3. Main house Re-drain 4. Creating a new pit and installing a pump discharge system 5. repaired storm drain line - no charge to customer. We followed all proper procedures. I spoke with ****** ************ because they needed an additional repair on their storm drain line which was something completely different. But, I offered and performed the repair at no charge because they felt like they had spent enough money. We have every right to charge an additional cost but we didn't. Consumer Response /* (2000, 7, 2022/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, after speaking with the manager who agreed they would fix the storm drain. We are satisfied.

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I have fallen victim to a predatory lending scheme. I am an elderly person and was experiencing plumbing issues and called ****** to assist. Was promised total issue resolution, took a loan through the lender coordinated by their contractor for $6000. However the issue was never resolved. I had to keep calling because the system behaves the same as before. ****** no refuses to honor warranty but I'm still liable for this loan. I opened up a case with the State of California Contractors State License Board who has tried to close my case over and over again. Finally **. ******* ********* come to my home and told me that I needed to have a plumber run a camera up the line to see something that is not clear to me. **. ********** had a man who said he was an Inspector (no card). **. ********** had a plumber who was working across the street from my home on June 10, 2022. I have yet to see the report **. ********** told me that the inspection proved that ****** did a great job. I have been paying on this account the entire time and during the dispute ******** was not suppose to charge me until the dispute has been resolved. I paid $200 to the plumber who supposed to have run the camera I have yet to see report and I am paying $99.00 per month and being charged late fees. I know I have been taken advantage of by ****** Plumbing and the Contractors State License Board.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 8, 2022/07/29) */ customer had complete sewer backup and damaged pipe , customer needed assistance financing work and had a third party assist and was given information up front before doing work