Reviews

This business has 0 reviews

• Review fromMatthew M

  Date: 05/26/2025

  1 star
  #********M*****w Me***** I rented a car from Budget/Avis.Told the sales person where i going.Told him how long id be. Was told it would be ******. Avis charged my credit card *******. When i showed up to my destination they were busy so i just handed him the key. ******** I was planning on using avis for all personal and company trips but the sales guy didnt put the correct destination and when i returned the vehicle i wasnt checked in untill 3hrs later. I have pictures and videoes of my trip. I want to keep using avis but will only do so if they drop all the extra fees as a one time courtesy....if they dont i will dispute it with my credit card company.....i also declined all the extra services and products but i was also charged for those too. I called avis to explain my side and was told they will call back. But no one ever called back.Please help.

• Review fromDivine B

  Date: 05/24/2025

  2 stars
  SCAMMERS AND WORST CUSTOMER SERVICE They ONLY get 2 stars bc they accept debit cards. I booked online and paid at the counter in the airport. I know rental companies are con artists, so I read everything carefully. When I got to the register, I explained I was driving to my final destination because my flight was delayed until after my reason for flying in the first place. I asked again if I would be charged any additional fees beyond what was listed on my receipt, besides damage or gas, if that was applicable. He told me I would only be charged the $250 holding fee, which was listed in the fine print, so I was fine with that. I drove the car to my destination and dropped it off within 12 hours of picking it ******* forward over 2 weeks, I'm waiting on my $250 holding fee to come back to me. I called to see what the holdup was. They told me they could only give me $40 back because I dropped the car off in a different city. This was nowhere on my receipt. When reserving the car, I listed where I would pick up and drop off, and this "fee" wasn't mentioned anywhere ONCE. I didn't have the money to spend on the car, I had to borrow it, and now I'm out even more. I hate this company and hope they reap what they've sown :)

• Review fromKeisha B

  Date: 05/23/2025

  1 star
  If I could leave a zero star I would. They are corporate scammers!!!!! The waited until after I left to issue a damage report stating the truck smelled like smoke (Ive never smoked in my life!) It was excessive garbage (Two small clothing tags in the cup holder stains (there werent any) and excessive dirt. They charged me $450.00 the only thing excessive was the charges they charged for vacuuming the floor of the truck.

• Review fromCamila C

  Date: 05/22/2025

  1 star
  I rented a car from AVIS (pick up at *****************) through BOOKING Booking said the total was gonna be $888.89, when we picked up the car they charged me $1.600. This is ridiculous, and not to mention we waited for TWO HOURS to get out car due to only 2 employees were working there. I complained with Booking and no one seems to care about how both companies are scamming people, they say in booking they show an estimate and not final price. Well they dont clarify that anywhere. Horrible service. I wish I could get the extra money I paid back.

• Review fromSean R

  Date: 05/22/2025

  1 star
  This should be zero stars but one star is the minimum. **************** agent at ********************** ************ was ***** and attempted to engage in a tit-for-tat after I expressed dissatisfaction when my vehicle was not ready for almost 30 minutes after it was supposed to be ready (by 12 noon). Prior to taking the vehicle, the customer service agent at the location (on ***************) told me there was a full tank of gas in the vehicle but I realized halfway into my trip that there was only half tank of gas and of course, I had to fill the tank or get penalized by Avis. This cost me an extra $25 - $30. When I told Avis that the document (which included a statement that the tank was 'full') they had me sign the day prior was FALSE, the customer service agent refused to take accountability for the issue. PLEASE AVOID USING AVIS WHITE PLAINS, THEY ARE UNPROFESSIONAL, ***** AND DO NOT DESERVE YOUR BUSINESS.

• Review fromRobert C

  Date: 05/21/2025

  1 star
  I rented a ***** CX-5 from Avis' ************************** location from May 5, 2025, through May 14, 2025. I returned the vehicle on time and with a full tank of gas per our agreement. A day later I received a damage report from Avis claiming "Excessive Interior Dirt - Sand" with pictures attached that show minimal sand and some papers that I had left neatly stacked in the center console (as they did not have a trash can at the rental facility for me to discard them) thrown onto the floor, which is not how I had left them. I have uploaded the photos sent to me by their tech. I understand that excessive sand is a subjective statement, but I firmly believe that any rational person would take one look at these photos and see that this location is running a scam. I reached out to Avis customer service over the phone to dispute these charges, as I wanted to talk to a real person and have them look at the photos to try to justify this $125 charge, but they informed me that the dispute process was to be handled online and they started a ticket for me to dispute. I made my case, and they got back with me via email almost immediately, stating, "We find the charges to be valid without exception." The amount of sand and trash left behind was entirely reasonable and would've been cleaned up within 10 minutes. They also claimed, "Charges for vehicle cleaning are assessed when a vehicle is returned in such a condition that makes it not rentable and requires the vehicle to be sent for detailing putting it out of service." If anyone were to take a look at the photos that I have uploaded they would easily be able to tell that there is absolutely no reason to have to "put the car out of service" I am contesting this charge through BBB as I have hit a dead-end with Avis. Avis Case: ********

• Review fromMungo M

  Date: 05/21/2025

  1 star
  Very Deceptive Website. I looked to book a three week car rental in **** ******. First went to *****, booked then found a similar car for abut $500 less. So canceled *****, went to Avis. Web format very similar to Hertz. But the prices on Avis (unlike Hertz) don't include taxes and fees, and nowhere is this disclosed. Only once one gives credit card info and ready to click "accept" does the real price flash on the top right corner of the screen. About $1,000 more, so net an additional $500 over the Hertz price. Again, ***** properly disclosed price, Avis hid it as well as it could. Disgusting practice from such a company. Never will use Avis on account of that practice.

• Review fromDaniel G

  Date: 05/20/2025

  1 star

  Daniel G

  Date: 05/20/2025

  The worst rental company in history.I ordered a specific vehicle they ended up not having. the vehicle provided was terrible In every aspect. Worst customer service I've ever dealt with. I got zero compensation for the troubles it caused my trip

  AVIS

  Date: 05/21/2025

  BBB #: *****
  Case: 72690882
  
  Dear ****** ********,
  
  In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  I have shared your feedback with ***************** so that this can immediately and appropriately be addressed with the locations staff and Management.

  
  I appreciate you taking the time to let me know about problems you encountered during and after your rental. I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use Avis rental in the future and having a much improved experience. 

  We have issued a $50.00 off voucher for a future rental for the inconveniences this matter may have caused you. 
  
  Thank you for allowing us to assist you.

  
  
  
  Sincerely,
  
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromJohn D

  Date: 05/20/2025

  1 star

  John D

  Date: 05/20/2025

  They didnt had a car for me even thouh I had areservation number. I had to call a ***** number to get my money back and they still wanted to charge me a cancelation fee. Horroble place to rent a car.

  AVIS

  Date: 05/21/2025

  In regards to the aforementioned BBB review#*****, Avis case 72780644

  
  
  We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to rental. 
  
  While your experience with our Avis rental location has been less that satisfactory there is good that can come of this it in regards to corrective action and training.Please be assured that you experience was not typical of Avis usual high standards.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us only by being made aware of a problem can we correct it and offer the high quality of service that Avis customers expect and deserve. 

  
  
  
  Sincerely,
  
  Avis ************
  Customer Advocacy Response Coordinator

   

   

• Review fromZhipeng H

  Date: 05/19/2025

  1 star

  Zhipeng H

  Date: 05/19/2025

  I recently rented a car from AVIS (at ********************************) and was incorrectly charged over $120 for a full tank of gas, even though the car was nearly empty when I picked it up. Fortunately, I had photo evidence showing the fuel level at pickup. Without this, AVIS would have held me responsible for their own oversight, and I would have been forced to pay over $120 for fuel I never used.I spent almost a whole day trying to get the issue resolved through customer service. It was incredibly frustrating and time-consuming for something that was not my fault.Eventually, AVIS refunded the fuel chargewhich was the right thing to dobut they did not offer any apology or gesture of goodwill for the mistake or the inconvenience caused.If I hadnt taken a photo, I wouldve been unfairly charged due to AVISs error. Thats unacceptable for a major company, and I strongly urge other customers to document everything when renting from AVIS.

  AVIS

  Date: 05/21/2025

  BBB Review#: 37518
  Case: 72713274
  
  Dear ******* *****,

  We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to your rental. 
  
  While your experience with our Avis rental location has been less that satisfactory there is good that can come of this it in regards to corrective action and training.Please be assured that you experience was not typical of Avis usual high standards, and this matter is not being dismissed with my reply to you. A copy of this report has been forward to the responsible manager, with instructions to bring the location into compliance with our standards. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us only by being made aware of a problem can we correct it and offer the high quality of service that Avis customers expect and deserve. 
  
  To demonstrate our apologies for any inconvenience this matter has caused we would like to offer you a voucher for a future rental.  Please share your Preferred Avis number or if you do not have one you can create one at ******************************.  Once this has been completed you can reference your case number 72713274 and we can send a $50.00 off voucher towards a future rental.   

  Sincerely,

  
  Avis Budget Group
  Customer Advocacy Response Coordinator