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Find a Location

Fox Rent A Car has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fox Rent A Car

      5500 W Century Blvd Los Angeles, CA 90045-5914

    • Fox Rent A Car

      25583 Avenue Stanford Valencia, CA 91355-1101

    • Fox Rent A Car

      2501 N Hollywood Way Burbank, CA 91505-1053

    • Fox Rent A Car

      1659 Airport Blvd San Jose, CA 95110-1234

    • Fox Rent a Car

      5405 Airport Service Rd STE C-403 Tampa, FL 33607-1419

    Business ProfileforFox Rent A Car

    Auto Rentals and Leasing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 429 Customer Reviews

    Customer Complaints

    768 complaints closed in last 3 years

    260 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Fox Rent A Car has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fox Rent A Car

        5500 W Century Blvd Los Angeles, CA 90045-5914

      • Fox Rent A Car

        25583 Avenue Stanford Valencia, CA 91355-1101

      • Fox Rent A Car

        2501 N Hollywood Way Burbank, CA 91505-1053

      • Fox Rent A Car

        1659 Airport Blvd San Jose, CA 95110-1234

      • Fox Rent a Car

        5405 Airport Service Rd STE C-403 Tampa, FL 33607-1419

      Headquarters
      5500 W Century Blvd, Los Angeles, CA 90045-5914
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Incorporated:
      1/1/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Julie Plasschaert, Customer Service Manager
      Contact Information

      Principal

      • Julie Plasschaert, Customer Service Manager

      Customer Contact

      • Julie Plasschaert, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      768 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/05/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      We were involved in a not at fault accident in ****************, ********** on 2/13/24 while driving a rental vehicle from Fox Rent A Car. We have worked with Fox while learning from the insurance companies about how they handle the charges. We found that some of the charges that *** is billing us for are considered either excessive or normal business practice expenses that our insurance company didn't pay. Although it's likely that we won't be reimbursed for these payments we sent a check to Fox for the fees they've invoiced us for that are specified on the rental agreement, specifically their admin fee of $150 and the storage charges of $445 which were considered excessive - the car was left in storage 7 days? We did not include payment for the appr fee of $175 which per a phone call today was removed since this was a California rental, or the Tag/Title fee of $319 which is not specified on the rental agreement. We're asking *** to accept the check for $595 that is currently en route to them and to close this claim as paid in full.
      Read More

      Customer Reviews

      429 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Frank S

      1 star

      07/20/2024

      Worst ever. Never again. The car was not cleaned. Cracker on the floor in the back seat. The center console had spilled soda on in it (grape soda to be specific). When trying to leave, I sat at the gate waiting for someone to let me out (about 10 minutes). Backup to allow me to turn around and do back to the customer service counter to complain. Finally, someone went to the gate, but the car did not have the appropriate paperwork showing it was even cleaned. So the gatekeeper had to do it himself. Of course, he did not document the fact that it was not cleaned. Only cared about any damage. Oh, and I took a picture of the interior and exterior prior to leaving the lot. So they can't say I am making this up. I wanted to rent for longer, but decided to take it back at the end of my rental due to the horrible experience, and rented with another rental car company (Budget). It was so much better.

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