Business Profile

Auto Rentals and Leasing

Fox Rent A Car

Headquarters

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Complaints

This profile includes complaints for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

753 total complaints in the last 3 years.
245 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went on vacation from ******* to ********** for the first time. This by far was the worst rental car experience Ive ever had. the **************************************** is not checking the cars before they rent them out. And the customer service was absolutely awful. First, when I get there to pick up the car. I get to the lot and they have the wrong space written on the paper. Theres no car there, so we finally find the car I get in it to start driving off the lot and noticed that the check engine light is on..clearly Im not going to rent a car for six days and leave off this lot with a check engine light on so I immediately get out they tell me I have to go all the way inside go through the paperwork again. So I get a different car, a ****** Sentra, which initially seemed fine. On my second day driving it I am at the ****************** parking garage and we are trying to leave mind you. Im paying $10 an hour for parking in this garage and the car wont start. I immediately called for customer service roadside assistance the Fox agent who helped me named Tawny was so rude. She hung up on me twice and implied I did something to drain the battery because the car has low miles. I urge you to listen to these calls. I had to call my AAA and they came out tested the battery and told me I was rented a car with a bad battery. I have a screenshot of the test. Thats two cars that I was rented that were not in shape to be rented out really putting a damper on my vacation. So I had to get it started go straight to the closest fox rental car at ********************* instead of on my way to dinner where I was supposed to be going..then I was charged for another full tank of gas. I see on my receipt where I never used the first one because that battery died. This is absolutely terrible way to treat customers who are trying to enjoy a vacation. I hope this company can redeem itself and make this right.!! I uploaded the picture of the battery test.
Business Response
Date: 04/02/2025
Thank you for the opportunity to respond to the complaint submitted by ******* ******** regarding the rental agreement SJC-645271. We apologize that Ms. ******** had a mechanical issue with the vehicle that they received.

Although we were unable to open the attachment sent, a refund for one day of rental service as well as a refund for the fuel on the exchange vehicle has been initiated to the renter. It will take 2 to 4 business days for that to reflect on their credit card statement, but please find the updated rental invoice attached.

Again, we apologize for the great inconvenience to the renter, in addition to the refund issued a promotional offer for 15% off their next rental will be emailed to them, we do hope that they will take advantage of this offer for a future rental within the next 12 months.

Thank you.
Customer Answer
Date: 04/04/2025

Complaint: 23128892

I am rejecting this response because:

I am disappointed in all the things I mentioned that were not acknowledged in this response. This was more than just a mechanical issue. This was negligence all around, like I said, the first car that they were going to let me drive away with was a Jetta and the check engine light was on. thank God I noticed that Before pulling off of the lot. The second car was the Sentra and the battery died on the second day and the *** for roadside assistance, Tawny,I thought would be helpful, but that call changed very quickly when she accused me of doing something to kill the battery because the car had low mileage and hung up on me not just once but twice! I asked you to listen to the calls and address this it was not even mentioned in your response. So that is two cars coming from the ******************** that we rented to Me and they were not in good condition to be rented. Then to find out the third car that I had to pick up at the *********************, I was charged for another tank of gas. I really dont think I should have to pay a dime for this experience. It was horrible customer service and I was stuck in a parking garage with a bad battery in a car that was rented to me getting charged by the hour having to wait for *** to come. they did confirm that it was the battery that was in poor health and had nothing to do with me, I uploaded that picture from the battery test AAA did again, I dont know why youre unable to see it but to just call this a simple mechanical issue is kind of insulting.
Sincerely,

******* Filjones
Business Response
Date: 04/07/2025
I am very sorry that the customer felt that there was negligence in the part of the rental facility. All cars are inspected and checked prior to arriving on the ready line.

We do sincerely apologize for their experience and hope that the adjustments made will help to rectify the situation.

Thank you.
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Fox rent a car in Ft. Lauderdale, ** on 2/20/25. I used my own E-Zpass while using the car in *******. My E-Zpass account shows I paid for tolls in *******. I received a bill on 3/20/25 from Fox indicating that I had unpaid tolls in the amount of $7.79 plus $90 in admin fees. I do not understand how my E-Zpass was not billed for any missed tolls since it does show that tolls were paid. I have made several attempts to contact *** at the phone number on the bill, **************, but no one ever answers. I have been on hold several times for 30 minutes or more. The message on the phone also states that you can press 1 for a call back, but no one has ever called me back. I have also sent an email to *** with no response. My credit card was billed for the amount of $97.79. I have disputed that transaction with ****, and they are looking into the transaction. I would like to speak to Fox to determine if I can just pay for the unpaid tolls since the bill they sent me was dated 3/14/25, and it stated the bill needed to be paid by 3/14/25. I never received the bill until 3/20/25. I don't understand why I should be penalized any administration fees when I thought all tolls were covered with my E-Zpass account. I have used my E-Zpass in ******* before, and I have never had any problems with the pass working correctly.
Business Response
Date: 04/02/2025
Thank you for the opportunity to respond to the complaint submitted by ******* ******* regarding the rental agreement FLL-782404. As stated on the customer's signed ********************** agreement, any toll violations will be billed by our partner's ***************************

The customer is welcome to use their personal toll package, but they are responsible for adding and removing the information from their account. Any disputes regarding charges on the account should be directed to ************************** directly.

The customer may open a dispute on their website ************************ or by calling ************.

Thank you.
Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were in ****** from 10-21-2024 to 10-25-2024. Attached ****** timeline for October 21, 22, and 23rd. I was not in the state of ********** on the dates recorded. This is totally unacceptable. In fact I was on a whale watch off the coast of ********* on Wednesday the 23rd and went to the ********** restaurant after whale watching I sent you the credit card with the charge made on the 23rd. Impossible to be in *********************. The car was parked for 3 whole day in ********* 22nd, 23, and 24th. It never moved. My sister-in-law did all the driving. I was told by *** Tolls and ******************** Phone: ************** that there is a photo of the license plate. I do not know how this is possible and when I asked Fox Car Rental for the photo they refused. I paid the $43 because I have excellent credit and did not want late fees or a collection company saying I have an outstanding balance. They also have my name spelled wrong even though I booked on line with the correct name on Priceline.
Business Response
Date: 04/02/2025
As the charges are not issued to the renter by Fox Rent a Car, we suggest they submit a dispute with *************************** The customer may initiate that dispute on their website ************************ or by calling ************.

Thank you.

Customer Answer
Date: 04/03/2025

Complaint: 23080540

I am rejecting this response because:
I did communicate with the toll advisery.
How do I file a complaint with them because I have spoke to and emailed both parties and got no where and wwas never allowed to see the photo they said they have of the toll violation

The toll company said Fox Car rental has to request the photo and when I asked them to get the photo they refused.

I should have the right to see the photo of a violation that was impossible for the car we rented to travel accoss the Tacoma Narrows Bridge. We were not there.

Sincerely,

**** *******
Business Response
Date: 04/07/2025
I am very sorry that the customer is having trouble to open their dispute, but as these charges are not issued by Fox Rent a Car their dispute must be opened with Verramobility/*************************** I do suggest that they contact them via phone at ************ or email their documentation to *****************************************.

Thank you .
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/15/2024 I booked a reservation for a vehicle rental with Fox Rent a Car. I paid for my reservation in full. When I arrived at the Fox desk in 12/25/2024 at the pre-arranged time to pick up my vehicle, I was told that there were no vehicles available. So, even though I had a reservation, and had already paid in full, I was left without a vehicle on Christmas right before midnight, with my entire family, thousands of miles from home. We had to scramble to find a vehicle before midnight and were forced to pay almost double the price at a different rental agency.
Business Response
Date: 03/20/2025
Thank you for the opportunity to respond to the complaint submitted by **** ****** regarding FFX054539D. I apologize to the customer that the location was unable to accommodate the car class that they reserved. I show that in January of 2025 a full refund was approved by Fox Rent a Car for the reservation, this refund will be issued by the booking party directly as that is where payment was made.

Thank you.

Customer Answer
Date: 03/20/2025

Complaint: 23079610

I am rejecting this response because:
Although Fox did issue a refund, that is not a sufficient resolution. Of course they had to issue a refund, they didn't have a vehicle for me. On top of that though, because they didn't have my vehicle, I had to go to a different agency and rent a vehicle for double the price. They should reimburse me for that expense as it was their mistake that caused me to pay double the price. They messed up and they need to do the right thing and fix it. Anything less is unethical and they are not doing the right thing.

Sincerely,

**** ******
Business Response
Date: 03/21/2025
Although we do show that a full refund has already been submitted for this customer, in an effort to further compensate, a promotional code for an additional 20% off of their next booking rate has been emailed to the customer. They may use that on any prepaid booking for a corporate location in the next 12 months.

Thank you.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Loss: 11/21/2024 Fox Claim #: SFO-*******-C01 Claim Amount: $1,739.95 I complain the the car rental damage claim from Fox rental car. But I can confirm that it was not made by me or due to my fault. *** gave an unsafe car at all. When I picked up a Chrysler minivan from ************************* Office on Nov 10, 2024, I did the car body check and submitted the form. There was no way to check more details of the car, such as the parts under the car. On Nov 21 morning, I helped two of my friends go to *** by driving this car. We left from a hotel in the *****************. It was raining heavily and very windy. When we merged from freeway I-280 to freeway 101, we suddenly heard a big noise outside and from the car bottom. And then this sound kept going with the car. As we did not feel any crash or hit something, we thought that it was the sound of the rain or the wind, or water stream sound on the freeway. But we still heard the noise. I felt very weird. After sending them to the terminal, I checked what happened. I noticed that some parts fell by themselves. Later I knew from *** that it was a rocker panel cover. As the SFO Fox is nearby, I drove the car back and exchanged another car. The car did not have any damage on the body, front, wear, left and right. ******** Pacifics chassis is very low. If we hit anything under the car, there must be some damage to the car body. However, the car body has no damage at all. I can confirm it.When I reported to the *** *********** I stated that the car had mechanical issues. There was no crash ,no breakdown. The car body has no damage. The only possibility is that parts fell due to the car mechanical issues, the car safety issues. In such a heavy raining, windy, dark early morning on the freeway, the car had such a big mechanical issue. We were all in a very unsafe situation. *** gave an unsafe car. But asked passenger to pay for it and keep threatening me by words. It made me very uncomfortable.
Business Response
Date: 03/20/2025
Thank you for the opportunity to respond to the complaint submitted by ******* ** regarding the rental agreement SFO-1093019. We can confirm that our claims department has closed this complaint in full and there are no damages responsible to the renter. The renter should have received this letter from the claims department as well.

Thank you.

Customer Answer
Date: 03/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **
Initial Complaint
Date:03/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to report a business called Fox Car Rental.On February 24, 2025, I logged into ******* and selected a car I needed to rent for 3 days.The company they assigned to me was Fox Car Rental.When I went to pick up the car, they asked me for a $150.00 deposit with a major credit card, which I didn't have available. I offered my wife's card, who was with me. They said no, stating that the card had to be in my name, and they didn't accept my debit card either.The woman who helped me wrote me a phone number and told me, "Call this number for a refund."When I called, that number was Expedia **************.Expedia refunded me $36.00, which was the amount I paid for the insurance. However, they refused to refund the $50.42 of the rental fee that had gone to Fox Car Rental.According to them, Fox Car Rental's policy is that they don't issue refunds. Therefore, they kept my money. As I understand it, that's called THEFT.This is absolutely incorrect.I'm asking you to intervene in this situation, not only so they can return my money, but also so this company doesn't continue to steal people's money.Receipts are available if needed.Thank you very much,****** ******* ************** ***************************
Business Response
Date: 03/20/2025
Thank you for the opportunity to respond to the complaint submitted by ****** ******* regarding the reservation FFX05A7DFE. I apologize that the renter was unaware of the credit card and deposit requirement at pick up. This information is provided during the booking process to avoid any confusion at pick up.

I apologize that Expedia gave Mr. ******* incorrect information. As payment was made to Expedia and not to Fox Rent a Car the refund would need to be issued by Expedia directly. I show that they called to confirm no show only and did not request a refund of this reservation. We kindly request the renter to contact their booking party to request the refund, we have marked the reservation as refundable on our side.

Thank you.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a vehicle through *******. When I arrived at *** to pick up my car, not only was there a long line, but there was only two people working. After patiently waiting, I was told that I could not pick up my vehicle because I didn't have a credit card (I attempted to give the *** a debit card). When I explained the conversation, the *** said, "No problem. Just contact ******* and they will issue a refund. I will make a note in the system that you never picked up your vehicle." I then contacted ******* who contacted *** on my behalf and they notified me that *** has refused to issue me a refund. I'd like to know 1) why it wasn't explicitly stated that I needed a credit card to reserve the car and 2) If only credit cards are accepted, then why did they allow me to book the reservation using a debit card?I feel like they stole money from me and this isn't right.
Business Response
Date: 03/12/2025
Thank you for the opportunity to respond to the complaint submitted by ******* ***** regarding the reservation FFX0595B20. I apologize that the customer was unaware of the ********************** policy requiring a credit card for pick up. This information is disclosed in the policies provided during the booking process to avoid any issues during pick up.

Unfortunately, as this booking was booked and prepaid directly with Expedia, Fox Rent a Car cannot assist with a refund of the reservation. Fox Rent a Car does not have any payment information on the renter as this was all done on the Expedia website.

I can confirm that this reservation is marked for refund approval, however, to date Expedia has not contacted Fox Rent a Car to request a refund of this reservation.

We do urge the customer to contact Expedia directly.

Thank you.
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting a full refund of this booking from either ****************************** or Fox Rent A Car, plus the difference charged to me when we had to re-book, for a total of $213.16. I followed all instructions for "What to Bring," but the rental company refused my credit card, even though it was a physical major credit card (Mastercard). They told me that the only way they could rent us a car was to make a new booking in my wife's name and use her credit card. They told me I could contact "******************************" (a company I have never heard of), and they would give me a full refund of the original booking.I contacted ****************************** using the help chat, but they said they were unable to give me a full refund, because they called the Fox Rental office and the rental office did not give them "the information they needed." This is absolutely unacceptable. Not only have I paid for the same booking twice, but the replacement booking cost me $21.32 more than my original booking. I am seeking an immediate refund of $213.16 for the original booking and the $21.32 difference.Thank you,****
Business Response
Date: 02/26/2025
Thank you for the opportunity to respond to the complaint submitted by **** ****** regarding the reservation FFX0570F55. The records on the reservation indicate that the customer did not meet the credit card requirement at pick up. Due to this a refund approval was provided to ****************************** for the reservation on 02/24/2025 and again on 2/26/2025.

As payment for the rental was made directly to ******************************, the refund will also need to be issued by ****************************** directly. Approval for the refund has been issued by Fox Rent a Car.

Thank you.

Customer Answer
Date: 02/26/2025

Complaint: 22985270

I am rejecting this response because:
Both Fox Rent A Car and ****************************** are avoiding responsibility and blaming the other party. They need to work together to resolve this issue immediately. When I spoke with ****************************** they said that Fox Rent A Car refused to offer a satisfactory explanation for refusing the original booking.
I believe that ****************************** would offer a refund if Fox Rent A Car simply took responsibility and admitted that they gave inaccurate information regarding what credit cards are accepted. Please communicate with ****************************** and let them know that I DID bring a physical credit card (Mastercard) but that you failed to clarify that Apple Cards are not accepted. If you simply admit to this mistake, I believe ****************************** would then have the information they need to process the refund.

Sincerely,

**** ******
Business Response
Date: 03/11/2025
I apologize that the customer has not received a positive response from their booking party. Unfortunately, as the payment was not made directly to Fox Rent a Car we are unable to process any refund for the customer. The refund must be issued by the booking company, in this case, ******************************. We do urge the customer to contact ****************************** directly as we do show a refund approval has been supplied to them.

Thank you.

Customer Answer
Date: 03/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:01/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 24th, I made a reservation for Fox Rent A Car, confirmation FFX056AC9D, for December 26th at 4 PM through Expedia, itinerary **************, using a **** debit card. I arrived on the 26th to pick up the car, and was told that I could not rent the car using a debit card. I provided the agent, I believe her name was ******, a different non-debit credit card in the same name but she denied it and told me "no, it has to be this card" on the reservation. She then tried to get me to do a car rental though Car Rental Cafe for $300 more than I booked with Expedia. I refused then asked to cancel the reservation for a refund but she told me I would have to talk with ******* since I paid them.I immediately contacted ******* on their virtual agent chat and was told they would contact ***. A *** contact was not available so they told me to wait ***** hours for a response. I did wait and eventually I got an email from ******* saying my claim was denied, because *** said I had no credit card, which is false.The attached Fox reservation management page for my reservation also states that a card other than the one on the reservation can be provided:"To pick up the vehicle, you must present your driving license and a major credit card in the name of the main driver on the reservation. The credit card used may differ from the original credit card used to book the reservation. The cardholder must be present and the name on the card must match the name on the driver's license or your reservation could be delayed or canceled."I have requested another refund through ******* and I'm asking for *** to allow refund through Expedia because they denied my rental against their written policy. The initial reservation was made with a **** debit card, but the reservation page clearly states a different card can be provided.
Business Response
Date: 01/28/2025
Thank you for the opportunity to respond to the complaint submitted by ***** ******. I apologize that the renter was unaware of the policy that the renter must have a credit card in their name at pick up. I do show that a refund was approved to Expedia on 01/07/2025. As payment was not made to Fox Rent a Car on the rental, this refund must be issued by ******* directly.

We do suggest the customer contact Expedia directly as they will be the one to issue the refund to them.

Thank you.
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reservation Summary FOX Confirmation NumberFWEB-SXMO02-49ELZ5 Vehicle Provider Confirmation Number1184839928 Vehicle ProviderEUROPCAR - ************, *********************************** Pickup LocationSXM - ********** Princess ******* Int Apt Rental Drop Off LocationSXM - ********** Princess ******* Int Apt Pickup Time2025-01-16 03:00 PM Drop off Time2025-01-20 08:00 AM VehicleMDAR First NameSyma Last NamePerez ***** ********************** Daytime PhoneStreet Addressnull Citynull Statenull Zip Code55436 Reservation Details QtyRateSubtotal 4 Day(s)28.77115.08 RENTAL RATE CHARGES SUBTOTAL115.09 ADMINISTRATION FEE BASIC RENTAL14.96 CAR RENTAL TAX5.75 standard vat29.92 ESTIMATED TOTAL165.72 I rented a car via the Fox Car Rental website for January 16 thru January 20th at the ********************. When we arrived at the car rental office, **** the manager at Fox Car rental said he didn't have any cars available. He then put us on a shuttle to another car rental company which was not Fox car rental. It was a friend of his that owned the car rental company. We ended up being scammed and they told us that they only had a mid size car which was $50 per day. It cost us $267 instead of $165. This was a scam. I called Fox car rental customer service and they were not able to help me but rather gave me the Fox car rentals head office phone number. I intend to contact them as I need the difference in the overcharged amount. Thank you!
Business Response
Date: 01/29/2025
Thank you for the opportunity to respond to the complaint submitted by Syma ***** ***** regarding their reservation with an affiliate of ours. As this reservation was not serviced in ***************** and was booked with our affiliate location in *********** we have requested that the St. Maarten affiliate reach out to the customer directly for resolution.

The customer should expect to hear from them within the next 7 days so that a resolution may be obtained, unfortunately as this was not a Fox Rent a Car location we are unable to assist with the case.

Thank you.

Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Syma ***** *****

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Fox Rent A Car is NOT a BBB Accredited Business.