ComplaintsforSpectrum Billing Services

Billing Services

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Initial Complaint
06/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello,I received an invoice in the mail from Spectrum Billing Services per the uploaded pdf file I have attached with this complaint. I never made this phone call, it was most likely a person who has used my name and address with a false credit card trying to impersonate **** notice this has happened to numerous others who made a similar complaint with Spectrum Billing Services. I also notice their charges have been cancelled so if you could please help me to get mine cancelled and also provide any details about the impersonator or situation that would be great.Thank you kindly.
Business response
06/12/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to ************ was the result of a call made to the pay-per-call services on April 23, 2024. To access the service, the caller presented a debit card ending in the four digits 2053 issued through ***************** ***** Bank N.A. The call indicated it originated from the telephone number (702) 91x-xx53. The charge was declined by the payment card that had been presented by the caller. An invoice was thereafter directed to ************ based on a telephone number lookup service which identified him as the subscriber of the telephone number that originated the call transaction.

Following receipt of this BBB complaint, the transaction was reviewed. The charge to ************ has been removed and the balance has been reduced to zero. ************ will not be sent any further billings on this transaction and there was no reporting of the transaction to any credit reporting agencies.
Customer response
06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
05/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We received a scam letter from Spectrum Billing Services, **********************************, alleging we own a phone number that has made illicit phone calls, totaling $310.49 in charges. Invoice *******, account number *******. We have never owned that phone number and the fact that we even have to take time out of our busy lives to address this sort of scam is nonsense. Then we look SBS up via BBB and see they have done this thousands of times to other unwitting citizens with a fake response about how they made a mistake. No...sorry, it's a scam. If this does not stop we will gladly initiate a class action lawsuit on behalf of others and/or file criminal charges and begin a social media campaign to end this sort of wasteful harassment and war on innocent consumers.
Business response
05/20/2024
Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charges directed to ****************** were the result of several calls made to these pay-per-call services. To access the service, the caller presented for payment multiple different credit cards. The calls from this party also originated from various telephone numbers. Several transactions were declined by the payment card presented by the caller. An invoice for the unpaid charges were directed to ****************** based on a third telephone number lookup service which had identified her as the current subscriber of one of the telephone numbers used by this caller to access the *** services.

Following ****************** complaint to the BBB, the various unpaid transactions were reviewed and it was determined that these charges should not be directed to ******************. Her information has now been completely deleted from these transactions. There may be reminders in the mail that are already en-route to ****************** but these notices should be ignored. ***************** will not be sent any further billings on the outstanding charges. There was no reporting of these transactions to any credit reporting agencies.

*** apologizes to ****************** for this confusion.
Customer response
05/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The only problem is, this is a scam that is ongoing targeting unsuspecting consumers; all claims are baseless and without merit, regardless of who they are directing these claims toward.
Please do something about shutting this type of activity down so that future consumers do not have to be dealing with false claims and scams.

Sincerely,

*******************
Initial Complaint
04/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Spectrum billing Services sent an invoice addressed to me, saying i owed them for a calling card charge. The phone number and credit card number on the ********************** is not mine and i have never requested services from this company. This is either a mistake or a scam by this company. I am reluctant to contact them directly as they may collect more information about me. I want them to stop contacting me, remove my name and address from their system.
Business response
05/01/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to **************** was the result of a call made to the pay-per-call services on March 2, 2024. To access the service, the caller presented an **************** card ending in the four digits 1006. The call originated from the telephone number (352) 35x-xx25. The charge was declined by the **** payment card that had been presented by the caller. An invoice was thereafter directed to **************** based on a telephone number lookup service which had identified her as the subscriber of the telephone number that originated the call transaction.

Following receipt of this BBB complaint, the transactions have been reviewed. The charge to **************** has been removed and the balance has been reduced to zero. **************** will not be sent any further billings on this transaction and there was no reporting of the transaction to any credit reporting agencies.
Customer response
05/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a "STATEMENT" on 04/08/2024 reminding me I didn't make a payment on a previous invoice, #*******, for the amount of $183.67, dated 03/12/2024, which I never received. I called Billing Services to inquire about the charge. The information they gave me was that the charge was for a chat line call, made on 02/02/2024. The phone number that was used to make the call ended in 7473, which is the last four digits of my phone but they refused to give me the area code and the prefix. Next, I they told me the last 4 digits of the credit card used to make the payment. It was 5471. I have never had a card with those four digits. The they said they had a recording of the call. I asked if I could listen and they obliged. They was a woman and a man. The woman did most of the talking and the other person did not say much and when they did talk it was a whisper and he had a smoker's cough. I said to the woman from the business that the voice was not mine, to which she replied, "Yes it is, that's your voice." At the end of conversation, I said listen carefully to me. I don't call hetrosexual chat lines because I'm gay, in a relationship for ********************************* talking dirty to anyone. At that instance, she ended the call. They was no resolution. I would like to have my name removed from their files and if they have reported me to any of the credit reporting companies, contact them and remove the information they submitted.
Business response
04/24/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to ************************ was the result of a call made to the pay-per-call services on February 2, 2024. To access the service,the caller presented a **** credit card ending in the four digits 5471 issued through **** of America. The charge was declined by the payment card that had been presented by the caller. An invoice was thereafter directed to *********************** based on a telephone number lookup service which identified him as the subscriber of the telephone number that showed originated the call.

Following receipt of this BBB complaint, the overall transaction was investigated. SBS determined that ************************ is not the correct party who is responsible for the transaction. ************************ has been removed from the transaction and he will not be sent any further billings on the transaction. There was no reporting of the transaction to any credit reporting agencies.

SBS apologizes to ************************ for this confusion.
Initial Complaint
04/02/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never did any business with this company. Somebody used my information with this company, they need investigated by reading other complaints. It sounds like a racket
Business response
04/04/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to ************ was the result of a call made to the pay-per-call services on December 30, 2023. To access the service,the caller presented a **** credit card ending in the four digits 2949 issued through ***************** ***** Bank. The call charge was declined by the payment card that had been presented by the caller. An invoice was thereafter directed to ************ based on a third party telephone number lookup service which identified him as the subscriber of the telephone number that originated the call.

Following receipt of this BBB complaint, the transaction was investigated. ************** information has now been removed from the transaction and he will not be sent any further billings on the transaction. The credit card and the telephone number from which the December 30th call originated have been blocked from accessing the service. There was no reporting of the transaction to any credit reporting agencies.
Initial Complaint
04/02/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a letter in the mail saying I owe $74.31 . It includes my phone number that i currently have. I have no charges on any of my cards for the amount they are saying I owe. I believe that this a scam of some kind in trying to take advantage of people with such minmal information to make us believe they know what they are doing. I will not be paying anything to this company.
Business response
04/04/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charges at issue involve four (4) separate call transactions made to the pay-per-call services between February 1, 2024 and February 20, 2024. These calls all originated from the telephone number (323)63x-xx66. The caller on these transactions accessed the services by presenting for payment one of two Mastercard debit cards (one ending in four digits 5056 and the other ending in 6260) both of which were issued through ************ N.A. The charges for each of the 4 transactions was declined by the applicable Mastercard debit card presented for payment by the caller. These four charges are all currently outstanding.

A billing for the outstanding charges was sent to ************** based on information provided by a third party lookup service which identifies him as the subscriber of the telephone number that originated these transactions. This is also the same telephone number ************** identifies for himself in this BBB complaint. In addition, the caller identified himself as ***** during at least one of these transactions.

************** is requested to contact SBS via its toll-free number ************** in order to review the charges incurred for these four February 2024 transactions as these charges are all valid and owing.
Initial Complaint
04/02/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a notification from Spectrum Billing Services March 7 2024 for $244.76 for long distance calling card services used. They gave me the name on the account which was not my name but my husband's and said the phone number associated with the calling card but the number is a cell phone number that belongs to my son serving in the military overseas. When I advised them that this was a scam they became defensive and were unable to provide me any other information as to when where or who the original services were provided from. I want them to stop contacting me and if they have contacted the credit bureaus to recontract them and resend their false allegations.
Business response
04/04/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge at issue involves a call transaction made to the pay-per-call services on December 24, 2023. This call originated from the telephone number (707) 20x-xx94. The caller on this transaction accessed the services by presenting for payment a **** debit card ending in 4544 that was issued through Navy ********************* The payment for the December 24th transaction was declined by the **** debit card presented by the caller and this charge is currently outstanding.

A billing for the outstanding December 24th charge was sent to ****************** based on information provided by a third party lookup service which identifies her as the subscriber of the telephone which had originated this transaction. Following receipt of this BBB complaint SBS investigated the transaction and determined that ****************** is not the party responsible for the call charge but instead that a family member is the responsible party for the December 24th transaction. Therefore ***************** name has been removed from the charge and she will not be directed any further billings. At the same time, a new billing will be sent directly to the party responsible for incurring the unpaid charge, which is valid and owing.
Customer response
05/12/2024

Complaint: 21458286

I am rejecting this response because the phone number listed is not my number, I have never opted in or asked for pay for calls from spectrum and lastly I have never been or affiliated with ************* and do not have an account with them nor am I in the military or the dependent of anyone in the military.

these are fraudulent charges and they need to be wiped from my name and social security number as they are not mine. Failure to do so will result involvement of my attorney and law enforcement.

Sincerely,

*************************
Business response
05/20/2024

Further to the response provided by Spectrum Billing Services for this matter in April 2024, it was determined at that time that ***************************** was not the party responsible for the December 24, 2023 pay-per-call charge. ****************** name and information were previously removed from the charge and ****************** will not be directed any further billings. There was no involvement of ****************** social security number and there was no reporting of the transaction to any credit reporting agencies. The charges have been re-directed to the party responsible for initiating the December 24th transaction.
Customer response
06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
04/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received the attached Invoice from Spectrum Billing Services today in our mail. The problem is that we never used their calling card. I don't know what *TSP is for the description of the service they provided. The phone number listed *************) is not ours. I do not have a debit card, and my credit card does not end with 4744.I read some of the complaints you have already received about this company. My problems with them sound very familiar. I will not pay for a service I never received. It seems to me that Spectrum Billing is either being scammed by people using my name or they are attempting to scam **** would greatly appreciate if you could help me resolve this case.Thank You
Business response
04/05/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to **************** was the result of a call made to the pay-per-call services on February 10, 2024. To access the service,the caller presented a Mastercard debit card ending in the four digits 4744 issued through ***************** The call originated from the telephone number (262) 57x-xx01. The charge was declined by the payment card that had been presented by the caller. An invoice was thereafter directed to **************** based on a telephone number lookup service which identified him as the subscriber of the telephone number that originated the February 10th call transaction.

Following receipt of this BBB complaint, the transaction was reviewed. It was determined that **************** is not the party who is responsible for incurring this charge. Mr. ******* information has been removed from this transaction and he will not be sent any further billings. There was no reporting of the transaction to any credit reporting agencies. SBS apologizes to **************** for this confusion.
Customer response
05/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer response
05/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a collection notification and other bills by mail about charges from my cell phone. This is a phone I carry only if I am traveling and is only turned on if I call a family member. They claim I made a 46 minute call to some entertainment number on 10/23/2023. I made no such call from a cellphone I dont use. I am 88 years old and do not appreciate being preyed upon by this company.
Business response
04/05/2024
Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to ************ was the result of a call made to the pay-per-call services on October 23, 2023. To access the service,the caller presented a Mastercard credit card ending in the four digits 9508 issued through *************** The charge was declined by the payment card that had been presented by the caller. An invoice was thereafter directed to *********** based on a third party telephone number lookup service which identified him as the subscriber of the telephone number that showed originated the call.

Following receipt of this BBB complaint, the overall transaction was investigated. SBS determined that ************ is not the correct party who is responsible for the transaction. ************ has been removed from the transaction and he will not be sent any further billings on the transaction. There was no reporting of the transaction to any credit reporting agencies.

SBS apologizes to ************ for this confusion.
Initial Complaint
03/12/2024
Complaint Type:
Billing Issues
Status:
BBB unable to locate business
BBB is unable to locate the business.
Received attached invoice from Spectrum Billing Services. I have no account with them and have never done business with them. There are several complaints regarding this company and I don't want to have any additional contact with or from them other than for them to tell you that I have been removed from their files.
Business response
03/13/2024

Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.

The charge directed to ******************** was the result of a call made to the pay-per-call services on January 8, 2024. To access the service,the caller presented a Mastercard credit card ending in the four digits 4343 that was issued through ***************** This call originated from the telephone number (617) 68x-xx75. The charge was declined by the payment card that had been presented by the caller and an invoice for that unpaid charge was thereafter directed to ******************** based on a telephone number lookup service which had identified her as the subscriber of the aforementioned telephone number.

Following receipt of this BBB complaint, the January 8th transaction was reviewed and it was determined that the charge should not have been directed to ********************. Her information has now been completely deleted from the transaction. ******************** will not be sent any further billings on the charges and there was no reporting of the transaction to any credit reporting agencies.

SBS apologizes to ******************** for this confusion.

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