Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Revived a letter of a bill from spectrum about a calling card with both numbers I am not or have no association with. I have no reason to use any calling services or anything to do with calling cards.

  Business Response

  Date: 04/10/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ****** ****** relates to a call made to the pay-per-call services on January 29, 2025. To access the service, the caller presented for payment a Discover credit card ending in the four digits 7012. The call originated from the telephone number (831) 23x-xxx28. The charge for the transaction was declined by the Discover card presented by the caller and remains outstanding as of this date. An invoice for the outstanding charge was thereafter directed to Mr. ****** based on a third party telephone number lookup service which identifies Mr. ****** as the subscriber of the telephone number originating the January 29th call transaction.
  
  Mr. ****** is requested to contact *** via its toll-free number ************** in order to review the pending charge for the January 29th transaction. If this billing was sent in error, then this matter can be immediately corrected.
  
  Thank you.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a BILL from Spectrum Billing Services for approx $72.00. I have never used a calling card nor do I recognize any of the phone numbers provided on this document. These charges do not belong to me and I would like to not only file this compliant, I'd like this bill zeroed out and off my record. Thank you.

  Business Response

  Date: 04/03/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions,the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to **** ********* was the result of a call made to the pay-per-call services on February 1, 2025. To access the service, the caller presented for payment for this transaction a debit **** card ending in the four digits 2592 issued through ********************************* NA..The call originated from the telephone number (917) 91x-xxx97. The charge incurred for the transaction was declined by the payment card presented by the caller. An invoice was thereafter directed to Mr. ********* based on a telephone number lookup service which had identified him as the subscriber of the telephone number originating this call transaction.
  
  Following receipt of this complaint, the transaction was reviewed and it was determined that Mr. ********* was not the party responsible for the charge. Mr. ********** information has now been removed from this transaction and he will not be sent any further billings.
  
  There was no reporting of this transaction to any credit reporting agencies and *** apologizes to **** for this confusion.ere...

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receving invoices for "calling card charges" from Spectrum Billing Services. I have never heard of Spectrum. I have not used a calling card. The specific call listed on the bill is for a call allegedly made on 12/24/2024 at 12:34 AM to a phone number ************ FROM phone number ************. The call was listed for 13 minutes with a charge of $84.02. I am 84 years old and was visiting my daughter on that day - Christmas eve - and I certainly was not even awake at 12:34 AM!The account number on the bill is ******* and ********************** number is *******. They have continued to send bills and now added a late fee so they want $122 now. There is no website or anything.I want them to stop sending me bills - I am frightened by this as I always pay every bill that is due. But this is a mistake or fraud. Thank you.

  Business Response

  Date: 03/26/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charges directed to ***** ****** related to two calls made to the pay-per-call services on August 9, 2024 and December 24, 2024 respectively. To access the service, the caller presented for payment on one of these transactions a debit **** card ending in the four digits 8628. The caller then presented a debit **** card ending in 1505 for the other transaction. Both of the **** payment cards presented for payment were issued through ******************. Both of the calls originated from the same telephone number (865)44x-xxx15. The charge for one of the transactions settled without dispute but the other charge was declined by the **** card presented by the caller. An invoice for the outstanding charge was thereafter directed to Mr. ****** based on a telephone number lookup service which had identified him as the subscriber of the telephone number originating these call transactions.
  
  Prior to receiving this complaint, the transactions were reviewed by *** personnel and it was determined that Mr. ****** was not the party responsible for the outstanding charge. Mr. ******* information was removed from this transaction as of March 6, 2025. Please advise Mr. ****** that he will not be sent any further billings.
  
  There was no reporting of these transactions to any credit reporting agencies. *** apologizes to ***** ****** for this confusion.
  

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spectrum Billing Services has been calling me continuously harassing me over a charge that I did not make, someone else used my card (fraudulent charge) and I disputed the charge with my bank and Spectrum called me about the dispute and I got a very aggressive person on the phone who insists I owe them money when I do not, how could I if I did not owe them anything?Since then I have been getting repeated attempted calls despite telling them to not call me back. I don't even know what the charge is for! There was a problem with my accounts a month ago, which has since resolved.FORMAL NOTICE TO SPECTRUM BILLING SERVICES: Please do not call me again, remove me from your list, and I insist all contact ends or I will be making a complaint against your company in any way possible (including seeking help from a law firm). Thank you.

  Customer Answer

  Date: 02/18/2025

  Hi, I recently submitted a complaint to Spectrum Billing Services, maybe a week ago. I'd like to withdraw that complaint, and I no longer need a response from the business and no longer have a complaint that can be filed with the BBB. Thank you.

  
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a invoice for a calling card service that I did not use. The "from" number is not a number we own and the "to" phone number is not one I've called. In addition the card number they tried to charge is not to a card I own. They either mistakingly sent me an invoice for someone else's incurred charges or it is a scam. I want any connection to this company removed. I do not want my name and address associated with this company as I have not used their service. According to the BBB reports on your website this seems to be a common issue with this company. Any help would be appreciated.

  Business Response

  Date: 01/13/2025

  Spectrum Billing Services (***)operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ******** ******** was the result of a call made to the pay-per-call services on November 10, 2024. To access the services, the caller presented for payment a debit **** card ending in the four digits 5673 issued through ******************* NA for this transaction. The call originated from the telephone number (213) 40x-xx77.The charge incurred for the transaction was declined by the **** payment card that had been presented by the caller. An invoice was thereafter directed to Mr. ******** based on a third party telephone number lookup service which had identified him as the subscriber of the telephone number that originated this call transaction.
  
  Following the receipt of this BBB complaint, the transaction was reviewed and it determined that Mr. ******** was not the party responsible for incurring this charge. Mr. ********* information has now been removed from this charge and he will not be sent any further billings for the transaction.
  
  There was no reporting of this transaction to any credit reporting agencies. *** apologizes to Mr. ******** for this confusion.
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in July 2024. According to the invoice the charge stems from a phone number, ************, which is NOT and has never been a phone number under my ATT&T account. I am receiving threatening letters to refer this matter to a collection agency. Let me reiterate, I have never done business with nor wish to engage in business with this company. I would like for them to stop sending me bills.

  Business Response

  Date: 12/06/2024

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ***** ********* was the result of a call made to the pay-per-call services on May 24, 2024. To access the service, the caller presented for payment for this transaction an international debit **** card ending in the four digits 6720 issued through **************************************. The call indicated it had originated from the telephone number (703) 96x-xxx96. The charge incurred for the transaction was declined by the payment card presented by the caller. An invoice was thereafter directed to ************ based on a telephone number lookup service which had identified him as the subscriber of the telephone number originating this call transaction.
  
  Following receipt of this complaint, the transaction was reviewed and it was determined that Mr. ********* was not the party responsible for the charge. Mr. ********** information has been removed from this transaction and he will not be sent any further billings.
  
  There was no reporting of this transaction to any credit reporting agencies and *** apologizes to ***** ********* for this confusion.
  
  

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice #******* dated 10/22/2024 for $225.44 (which has NOT been paid by me!). There is 1 date: 9/25/24 with 2 transactions at 9:20 pm, and the other at 9:46 pm.Both transactions went to ************** from phone number **************. We DO NOT have a phone with this number. It is obviously a scam from Spectrum, or someone with the phone number ************** is using my name and address.I feel that I had to bring this to your attention. Please let me know how you can resolve this situation.Thank you.***** ******

  Business Response

  Date: 12/05/2024

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charges directed to ***** ****** were the result of two (2)calls made to the pay-per-call services on September 25, 2024. To access the services, the caller presented for payment a debit **** card ending in the four digits 0084 issued through *************** for each of these transactions. Both of the calls originated from the telephone number (608) 83x-xx70. The charges incurred for the two transactions were declined by the **** payment card that had been presented by the caller. An invoice was thereafter directed to ********* based on a third party telephone number lookup service which had identified him as the subscriber of the telephone number that originated these two call transactions.
  
  Following receipt of this BBB complaint, these transactions were reviewed and it was determined that Mr. ****** was not the party responsible for incurring these charges. Mr. ******* information has now been removed from these transactions and he will not be sent any further billings for these transactions.
  
  There was no reporting of these transactions to any credit reporting agencies. *** apologizes to Mr. ****** for this confusion.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice for $20.44 for a phone call they are claiming was made from my work 800 # to another 800$. Says it's for a 'calling card' . I have tried googling this company and seems like this is a scam. I have no idea who this company is, why they have my info or why they sent me this bill.

  Business Response

  Date: 11/26/2024

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ********* *** was the result of a call made to the pay-per-call services on September 11, 2024. To access the service,the caller presented for payment a debit MasterCard ending in the four digits 7712 issued through **************************** for this transaction. The call indicated it had originated from the telephone number (800) 66x-xx91. The charge incurred for the transaction was declined by the payment card presented by the caller. An invoice was thereafter directed to Ms. *** based on a telephone number lookup service which identified her as the subscriber of the telephone number that originated this call transaction.
  
  The transaction was reviewed and it was determined that Ms.*** was not the party responsible for the charge. Ms. ***s information has now been removed from this transaction and she will not be sent any further billings.
  
  There was no reporting of this transaction to any credit reporting agencies. *** apologizes to Ms. *** for this confusion.
  

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spectrum Billing Services has sent me a bill via mail for $40.20 for an unknown charge (attached). The statement has my name and address, but the phone number listed ********** is not mine. Also, the statement does not give any indication as to how they came to conclusion that the number belongs to me and I owe them. I would like to have this void and also close any account. Here are the details mentioned on the mail I received: Invoice number: *******, Account number: *******.

  Business Response

  Date: 11/13/2024

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ***** ***** was the result of a call made to the pay-per-call services on September 6, 2024. To access the service, the caller presented for payment an **************** card ending in the four digits 1008 for this transaction. The call originated from the telephone number (902)31x-xx89. The charge incurred for the transaction was declined payment by the **** card that had been presented by the caller for payment. An invoice was thereafter directed to ***** ***** based on a telephone number lookup service which had identified her as the subscriber of the telephone number that originated the call transaction.
  
  Following receipt of the invoice from ***, Ms. ****** husband contacted *** directly on October 25, 2024. *** was advised at this time that neither the phone number nor the credit card that was used in the September 6th transaction belonged to his wife nor anyone else in their family. Based on the information provided ***** ****** information was removed from the September 6th transaction as of October 25, 2024.
  
  Ms. Nishis information has been removed from the transaction and she will not be sent any future billings. There was no reporting of this transaction to any credit reporting agencies.
  

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, *** failed to give any explanation on how they came to the conclusion that the phone number or Amex card belongs to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I recall about on about Wednesday the 17th I received a bill of $220! For a phone service ??? This is my first attempt at solving my issue, but I would like to have this charge disputed, please

  Business Response

  Date: 11/13/2024

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge at issue involves a call transaction made to the pay-per-call services on September 5, 2024. This call originated from the telephone number (516) 80x-xx42.  The caller on this transaction accessed the services by presenting for payment a **** debit card ending in the four digits 0491 that was issued through *********** N.A. The payment for the September 5th transaction was declined by the **** debit card presented by the caller for payment and this charge is currently outstanding.
  
  A billing for the outstanding September 5th charge was sent to ***** ********* based on information provided by a third party lookup service which identifies him as the subscriber of the telephone number which had originated this transaction. This is also the same telephone number identified by the party in this BBB complaint. *** has reviewed the transaction and has determined that the billing sent out is accurate.  ***** ********* (or ***** ****) is requested to contact *** via its toll-free number ************* in order to review the charge for the September 5th transaction as this charge is valid and owing.