Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received an invoice for services I did not incur. Ref # XXXXXXX. There are additional collection fees, and a balance of ******** I believe this to be fraudulent. I do not know this company nor do I know what business they are in. I ask that my name be removed from their invoicing database. Again, if there is any activity under my name for this business, then this is fraudulent.

  Business Response

  Date: 07/05/2022

  Business Response /* (1000, 5, 2022/06/28) */ Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly by SBS. The charge directed to *************** was the result of a call made to the services on March 15, 2022. To access the services, the caller presented a debit Mastercard ending in the four digits **** issued through *********** Bank N.A.. The call originated from telephone number (*************. Payment on the call charge was declined by the Mastercard payment card presented by the caller. A direct billing of the charge was thereafter directed to *********** based on information provided in a lookup service which identified this party as the subscriber of the telephone number that originated the March 15th call to the services. Following receipt of this BBB complaint, SBS investigated the transaction and it determined that *************** is not the party responsible for the March 15th transaction. ***********'s information has been removed from this transaction and he will not be sent any further billings. There was no reporting of the transaction to any credit reporting agencies. SBS apologizes for this confusion. Consumer Response /* (2000, 7, 2022/07/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Invoices were canceled

• Initial Complaint

  Date:06/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a "bill" from Spectrum Nilling Services asking me to pay ****** for the purchase of a phone card. I have never purchased a phone card from this company. I don't even have a land line phone. On the bill it states that the phone card was used on ****** at ****** from a phone number that isn't even mine. This is clearly a mistake or fraud. I have never used a phone card service and I didn't. On the bill it states the description is TPS to number (XXX)-XXX-XXXX from number (XXX)-XXX-XXXX. This number is not my number. The call was for 13 minutes and the call serial number is ************* This was not me, who made this transaction and I refuse to give out anymore of my information. Please have my name removed from this company. As again the phone number used is not mine. This is not my bill. If there has been anything added to my credit report for these false charges please remove them.

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/06/17) */ Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly by SBS. The charge directed to **** ******* was the result of a call made to the services on May 4, 2022. To access the services, the caller presented an American Express card ending in the four digits ***** The call originated from telephone number (XXX) XXx-xx63. Payment on the call charge was declined by the Amex payment card presented by the caller. A direct billing of the charge was thereafter directed to **** *******, based on information provided in a lookup service which identified this party as the subscriber of the telephone number that originated the May 4th call to the services. Following receipt of this BBB complaint, SBS investigated the transaction and it determined that **** ******* is not the party responsible for the May 4th transaction. ****'s information has been removed from this transaction and **** will not be sent any further billings. There was no reporting of the transaction to any credit reporting agencies. SBS apologizes for this confusion.

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a statement requesting payment on a past due invoice for services that I have never incurred. It is asking me to pay a previous balance. This is the second statement I have received. I googled and see many scam alerts out for this company. I am not sure how to proceed with these threats. They should never contact us again. How is this company being held accountable for this fraud?

  Business Response

  Date: 06/16/2022

  Business Response /* (1000, 5, 2022/06/09) */ Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly by SBS. The charge directed to a party in the *** residence was the result of a call made to the services on March 24, 2022. To access the services, the caller presented a **** debit card ending in the four digits **** that was issued through Bank of America N.A. The call originated from telephone number **************. Payment on the call charge was declined by the **** payment card presented by the caller. A direct billing of the charge was thereafter directed to a party in Ms. ***'s residence, with the same last name as Ms. ***, based on information provided in a lookup service which identified this party as the subscriber of the telephone number that originated the March 24th call to the services. Following receipt of this BBB complaint from Ms. ***, SBS investigated the transaction and it determined that the party in her residence with the same last name was not the party responsible for the March 24th transaction. Their information has been removed from this transaction and they will not be sent any further billings. There was no reporting of the transaction to any credit reporting agencies. SBS apologizes for this confusion. Consumer Response /* (2000, 7, 2022/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept that they are removing my information and agreed to not ever contact me again with this fradulent claim. I do however maintain that Spectrum or whomever is behind this is running a phishing campaign targetting random individuals with outrageous and made up charges in the hope that people just pay it. They need to be investigated and shut down by the State Attorney General's office or the FBI.

• Initial Complaint

  Date:05/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving collection notices from Spectrum Billing Services. I had recently had to dispute a transaction on my credit card as a result of identity theft. Collection fees on here have ballooned.

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/02) */ Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering its callers information and entertainment services. Callers are advised at the beginning of the transaction, that in the event the credit card or debit card presented for payment does not settle the transaction, that the calling party will be billed directly. On December 8, 2021, an incoming call to the SBS pay-per-call services was received from the telephone number **************. The calling party presented an **************** payment card ending in **** to access the services. Payment on the call charge was declined by the **************** card that was presented by the caller. A billing of the charge was thereafter directed to ********* as the subscriber of the telephone number that originated the transaction. In addition to this information, the caller had identified himself as ******* at the beginning of the transaction. Based on the information provided, SBS will issue a one-time courtesy credit of the balance owing to close this matter out.********** should not receive further billings for the December 8th transaction. The telephone number that was used by the caller to access the services and the***************** payment card that was presented by the caller for payment will be blocked from future access to this SBS network.

• Initial Complaint

  Date:05/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for a service that I did not use. This company charged me for another person's phone number.

  Business Response

  Date: 06/01/2022

  Business Response /* (1000, 5, 2022/05/19) */ Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly by SBS. The charge directed to ************** was the result of a call made to the services on March 4, 2022. To access the services, the caller presented a debit ********** ending in the four digits **** that was issued through *********** Bank. The call originated from telephone number **************. Payment on the call charge was declined by the ********** payment card presented by the caller. A direct billing of the charge was thereafter directed to Ms. ****** based on a lookup service which identified this party as the subscriber of the telephone number that originated the call to the services. Following receipt of this *** complaint, SBS investigated the transaction and it determined that ************** was not the party responsible for the March 4th transaction. Her information has been removed from this transaction and she will not be sent any further billings. There was no reporting of the transaction to any credit reporting agencies. SBS apologizes for this confusion. Consumer Response /* (2000, 7, 2022/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:05/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been sent invoice for services that I didn't do I have repeatedly told a women who called me that I didn't make those charges she instead the caller was me she offered me to listen to the call and she then stopped it i told her it wasn't me after listening to the call the address that the bills were sent to was my home address and I'm lucky I even got them since I live in a rural area that they don't deliver mail to my physical address. I will not pay for charges service i didn't not do or will ever make to a entertainment service she was very rude reference number to these bills is ******* and now has gone up from 185.91 to 234.50 since they charged me fees please help

  Business Response

  Date: 06/27/2022

  Business Response /* (1000, 5, 2022/05/25) */ In connection with the complaints filed to the Better Business Bureau by both ************** (BBB Complaint *******) and ************* (BBB Complaint *******), please be advised that Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly by SBS for the service provided. The charge at issue involves a call transaction made to the SBS services on February 11, 2022. The caller accessed the services by presenting for payment a Visa debit card ending in the four digits **** issued through Clarity Credit Union. The call originated from the telephone number **************. The charge that was incurred for the February 11th transaction was declined by the Visa payment card presented by the caller and this charge remains outstanding as of the posting of this response. A direct billing of the outstanding charge was originally sent to ************** based on a lookup service which identified this party as the subscriber of the telephone number that originated the transaction. ************ directed SBS to contact *********** regarding the outstanding charge. The originating telephone number for the February 11th transaction is the same telephone number that appears in the BBB complaint filed by ************. There are two other transactions that originated from this same telephone number, that the caller presented the same Visa payment card, and these charges settled on the Visa card without any chargeback or dispute. ************ and/or *********** are requested to contact the SBS toll-free number ************** in order to review the details on the transaction that was incurred from this telephone. Consumer Response /* (3000, 7, 2022/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off mMy debit card doesn't end with **** I don't know where that came from oh yeah from the person pretending to be me of course and I will not pay for services that I didn't do. I will not be calling them as I have stated that I have spoken to a lady at sbs spectrum and told them I didn't make these stupid nasty calls she refused to listen to me. Business Response /* (4000, 9, 2022/06/07) */ The unpaid February 11, 2022 transaction originated from the same telephone number ************ has provided to the Better Business Bureau for his complaint. ************ is requested to contact SBS at ************** to review the transaction.