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          Business Profile

          Burglar Alarm Systems

          Millennium Alarm Systems, Inc.
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/14/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I purchased a home and an authorized *** dealer presented himself as ADT and did a walk through of my home and wrote up a quote and scheduled a 1 pm Saturday appointment. They have not showed up and are not answering and I want to cancel my signed agreement for not presenting that they were actually millennium alarms system not ADT. I have contracts and text messages saying *** from ADT and he even email my real estate agent to get my business saying he would move over the current alarm system to me. As if he previously had the account.

            Business response

            10/24/2024

            Please be informed that the contract/agreement was cancelled and the alarm system never installed.

            Customer response

            10/25/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** *********

          • Initial Complaint

            06/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Date of transaction was 6/19/2024 Technician drilled hole in the wall, in the wrong place, there was a beam in the wall and the wire could not go through.He was supposed to install an alarm system screen.He should be knowledgeable about wall area before drilling.

            Business response

            06/24/2024

            The sales person / installer talked to the customer on Friday 6/21/24 and was informed that the customer fixed the hole herself. Based on that the issue has been solved.

            Customer response

            06/25/2024

             
            Complaint: 21874642

            I am rejecting this response because: I feel that the person that was sent to my home was truly inexperienced and was very rude in responding to tell me that he is doing me a favor because he drove 2 hours. He also called on Friday which was about 3 days after he drilled a hole in the wrong place on my wall and damaged it. I was not going to wait to repair, I didn't know if they were going to offer to repair, I think it would be fair that they pay for the damage, the cost was 500.00.

            Sincerely,

            ***********************

          • Initial Complaint

            06/01/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Moved into my new home requested alarm system from day one I've been having systems issues such as cameras not working /Doorbell camera front door sensors talked with Representative today May 31 she informed me that if I cancel my services there will be a fee added to my closing bill unfortunately when I signed up for service they said if I cancel within 90 days of service it will be no penalty fees assess I have called several times to ask for a technician to come back out my request falls on deaf ears

            Business response

            06/14/2022

            Business Response /* (1000, 5, 2022/06/03) */ This customer called into cancel the service was advise of the contract and early termination fees. then the customer stated there were Camera issues, advised we could service the account, as per the contract, must request a service, not cancel the account, if cancel the Balance of contract is due. Customer refused to allow service. There was a previous service call 3/29/22 no Camera was serviced and no other correspondence from the customer since that service to say it is not working, until 6/3/22 customer called to cancel. If the customer should choose not to allow a service call, we have no other option than to enforce the contract. We are willing and able to service the account for the entire 90day warranty period which will expire 6/23/22.

          • Initial Complaint

            03/23/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On September 20, 2021, a representative (**** ********* from Millennium Alarm Systems came soliciting at my home for *** Security. I signed up with **** and he scheduled for security installation, which took place on October 1, 2021. Everything was great with installation, EXCEPT that the technician missed one sliding window in the garage; which is understandable...we all mistakes. However, the next day (October 2), I wrote to *** ******** and said in my text, "Hey...one window was missed on install. It was buried in the garage." *** ******** replied on October 4, "Ok, I'll let my office know." After waiting 4+ months, I heard no word back. I then sent a text to *** ******** on February 21, 2022 asking for a follow up, but that text fell on deaf ears. So, just know, I attempted to get this matter resolved with your rep, but to no avail.

            Business response

            03/31/2022

            Business Response /* (1000, 5, 2022/03/29) */ We are willing to ad the 1 contact that the customer indicates that is missing / not installed. Consumer Response /* (2000, 7, 2022/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Millennium Alarm Systems, Inc. can contact me to have that scheduled. *************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 9/24/2001

          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          Los Angeles, CA 90045-5692

          Visit Website
          (310) 337-1108

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          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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