ComplaintsforMillennium Alarm Systems, Inc.
Burglar Alarm Systems
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction was 6/19/2024 Technician drilled hole in the wall, in the wrong place, there was a beam in the wall and the wire could not go through.He was supposed to install an alarm system screen.He should be knowledgeable about wall area before drilling.Business response
06/24/2024
The sales person / installer talked to the customer on Friday 6/21/24 and was informed that the customer fixed the hole herself. Based on that the issue has been solved.Customer response
06/25/2024
Complaint: 21874642
I am rejecting this response because: I feel that the person that was sent to my home was truly inexperienced and was very rude in responding to tell me that he is doing me a favor because he drove 2 hours. He also called on Friday which was about 3 days after he drilled a hole in the wrong place on my wall and damaged it. I was not going to wait to repair, I didn't know if they were going to offer to repair, I think it would be fair that they pay for the damage, the cost was 500.00.
Sincerely,
***********************Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Moved into my new home requested alarm system from day one I've been having systems issues such as cameras not working /Doorbell camera front door sensors talked with Representative today May 31 she informed me that if I cancel my services there will be a fee added to my closing bill unfortunately when I signed up for service they said if I cancel within 90 days of service it will be no penalty fees assess I have called several times to ask for a technician to come back out my request falls on deaf earsBusiness response
06/14/2022
Business Response /* (1000, 5, 2022/06/03) */ This customer called into cancel the service was advise of the contract and early termination fees. then the customer stated there were Camera issues, advised we could service the account, as per the contract, must request a service, not cancel the account, if cancel the Balance of contract is due. Customer refused to allow service. There was a previous service call 3/29/22 no Camera was serviced and no other correspondence from the customer since that service to say it is not working, until 6/3/22 customer called to cancel. If the customer should choose not to allow a service call, we have no other option than to enforce the contract. We are willing and able to service the account for the entire 90day warranty period which will expire 6/23/22.Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 20, 2021, a representative (**** ********* from Millennium Alarm Systems came soliciting at my home for *** Security. I signed up with **** and he scheduled for security installation, which took place on October 1, 2021. Everything was great with installation, EXCEPT that the technician missed one sliding window in the garage; which is understandable...we all mistakes. However, the next day (October 2), I wrote to *** ******** and said in my text, "Hey...one window was missed on install. It was buried in the garage." *** ******** replied on October 4, "Ok, I'll let my office know." After waiting 4+ months, I heard no word back. I then sent a text to *** ******** on February 21, 2022 asking for a follow up, but that text fell on deaf ears. So, just know, I attempted to get this matter resolved with your rep, but to no avail.Business response
03/31/2022
Business Response /* (1000, 5, 2022/03/29) */ We are willing to ad the 1 contact that the customer indicates that is missing / not installed. Consumer Response /* (2000, 7, 2022/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Millennium Alarm Systems, Inc. can contact me to have that scheduled. *************************Initial Complaint
02/03/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
***Document attached***Business response
02/17/2022
Contact Phone: **********
Contact Email: *********************
The customer is current with the monitoring payment and the alarm system is working. Customer informed us in December that he is a renter and due to that we were not able to change the cameras to hardwired, landlord issue. We are not able to do anything more for the customer and recommend that he will stay with the contract in order to avoid payment of balance of contract if he decides to cancel the contract.Customer response
02/21/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Have not seen any technician in 7 weeks. How do you know that it is functioning?Business response
05/05/2022
We have no additional information to add to this claim with reference to our response dated 02/17/2022.Initial Complaint
01/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 12/27/21, we took ownership of a new home. As sales rep from Millennium Alarm Systems, Inc. was waiting in his car out front of home because he had been told when we would be coming by to get keys. We were heavily pressured to sign an agreement or be charged for removing the existing system. We were told that the we could get the previous owners *** system fully reactivated as it was plus new cameras at a lower rate of what the previous customers were being charged. 3 weeks later we have not received our new cameras and the system is only half activated and found out that we are paying the standard rate. When I call Millennium, to inquire about the complete activation, they said it would cost most money. I have since decided to cancel and have called both *** and the Area General Manager of Millennium. When requesting to cancel, the GM told that they are not responsible for what is verbally promised (even though I have myself and three other adult witnesses). I asked to cancel my contract based on the 6 month Money Back Guarantee *** offers and their sales rep promised. They said they could not do that because I should have known that the ******************* has a 3 day right of rescission. Their sales rep did not disclose this at the time of sale and had us sign on an tablet which was impossible to read. We do not need the system, were lied to by their sales rep of removal charges, and they are not fulfilling their end of the contract by not completing the installation. This company is dishonest and very rude when speaking with them over the phone. The GM hung up on me when I asked to finish stating what transpired at the time of the sale. She said she didn't care and hung up on me. I did not request this system (call or inquire - they just showed up) and I was threatened of charges if I did not enter into a contract. Such a dishonesty and poor customer service does not deserve an A+ rating by the BBB.Business response
02/09/2022
Business Response /* (1000, 5, 2022/01/26) */ On December 27,2021 the customer signed an agreement with a 3 or 5 day right of rescission based on the customer age. At that time the customer was happy with the deal and signed the agreement, monthly monitoring payment of $ 59.99. Due to the customer did not have Wifi at the time of installation the doorbell and camera was not installed since the cameras/doorbell requires wifi. This is a normal process that we will go back and install the cameras/doorbell when the customer has wifi service in the house. When the sales rep talked to the customer 2 to 3 weeks later when the wifi was installed/activated in the house customer was not interested in the cameras and ask for a reduce rate for the service. Customer was offered $ 54.99 a month without cameras/doorbell. The 6 month money back guarantee *** offer applies to if the system will not work and *** and the dealer has tried several times to correct the issue, It is not linked to a rescission right. We have learned our employees if possible to deescalate an argument over the phone since this will not result in anything positive or solution to the problem. We are willing to reduce the monthly monitoring to $ 49.99 a month based on the current equipment installed and without any cameras and / or doorbell. If this is acceptable we need to issue a new /corrected contract with the $ 49.99 monthly payment and update the equipment list. If not we have to follow the original signed contract terms and conditions.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.