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Business Profile

Clothing

Johnny Was

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a denim dress from Johnny Was on February 3, 2025, for $206.55 plus tax (Order # ********) I requested a return/refund on February 11, 2025. I could not download the return slip, so I reached out and received an email and ***** return receipt on February 18? and returned the dress on February 19, 2025, from Out of the ******************************************************************** *****. I called Johnny Was a few days later and the dress was received. I was told my refund would take up to seven days to post back to my account. The refund was never issued from Johnny Was.

    Business Response

    Date: 03/14/2025

    Hi there, thank you for reaching out regarding your return. I have taken a look and can see your return was delivered on Tuesday, February 25th according to ***** tracking. Our typical timeline for returns processing is 5-10 business days from the date of delivery. However, it seems our team was able to process your request and issue a refund ahead of schedule. A  refund was issued to your original form of payment on Friday, February 28th in the amount of $227.73. A member of our team will be reaching out should you need any additional assistance. 

    Customer Answer

    Date: 03/17/2025

    I found the refund for my complaint. Thank you for your consideration on this matter.

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an item that I ordered online into their retail store and they have not credited my credit card. They do not answer customer service calls EVER. They wouldnt give me a credit to my credit card inside the retail store in *********, **, where I returned the item. I want a credit to the credit card I used for the order.

    Business Response

    Date: 03/05/2025

    Hi ****, thank you for flagging this concern. I have taken a look and can confirm a refund was issued to your original form of payment on 3/3/25 in the amount of $369.02. I do hope this has been reflected on your end as well, but if not, we are happy to provide any additional information necessary to investigate with your bank. 

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a silk blouse which came damaged. I called one of the numbers and the lady said I will send you a prepaid slip to send it back and we will fix it or replace it or credit it. I dont have that tracking number. I do have the receipt through ******. I have not heard back and customer care. Just let it go. I want it to go higher into the company as I am quite sure they can send up email out to all of their stores, and find who has this missing blouse quite easily. I dont know which store it was because it was all online.

    Business Response

    Date: 10/03/2024

    Hi there, thank you for flagging this concern. I have just provided a follow up email on your existing ticket #933210. As mentioned, since you have not confirmed the name of the associate you spoke with or store location, tracking information for your return or any other details that would allow us to follow up on the whereabouts of your item- we are unable to provide next steps. We will need more information from you to move forward and are happy to assist once this is given. 

    Customer Answer

    Date: 10/05/2024

     
    Complaint: 22348948

    I am rejecting this response because:
    I have provided my PayPal bill to seller and would appreciate and accept a refund. The silk garment is somewhere. I’d like it back but a refund will be accepted  I can’t see a problem with this resolution. 
    Sincerely,

    Linda Ziemke

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 8/27. Merchandise were not received yet.

    Business Response

    Date: 09/03/2024

    Hi *****, thank you for raising this concern. We can see that you spoke with an agent earlier this morning regarding your order inquiry and were provided information on all of your recent purchases. While there was an order that did not have any movement in shipping, you were promptly refunded for this purchase. If there is any additional assistance you may need, we do encourage you to contact our customer care team so we can assist in any way possible. 

    Customer Answer

    Date: 09/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received damaged merchandise. I have made several attempts to return this item. I have 4 emails from ***** in customer service, but yet no return label. I will be making a stop payment on merchandise.

    Business Response

    Date: 08/08/2024

    Hi ********, thank you for raising this concern- we sincerely apologize for any inconvenience you have experienced. I have followed up on your original thread with ***** and resent your return label. It seems there was a typo in your email which is why you had not initially received our communication. 

    Customer Answer

    Date: 08/08/2024

     
    Complaint: 22107094

    I am rejecting this response because: I have not received the label.

    Sincerely,

    *******************************

    Business Response

    Date: 08/14/2024

    Hi ********, we have sent your return label twice to ******************** and have a documented read receipt. Please reference all inboxes, including spam or junk, as your return label is available for you to use. 

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Duplicate order. Saw it posted on my credit card and have been calling to try to resolve no one answers.I placed an order during sale on 7/3/24.Another order placed without sale price 7/8/24 that hit my credit card.Please remove second order.

    Business Response

    Date: 07/10/2024

    Hi ******, thank you for flagging your concern. I apologize for the delay in our response as we are experiencing a high volume of inquiries at this time. I can see that you initially reached out on 7/8/24 and received a response the next day 7/9/24. A response was shared today, 7/20/24 that your order was successfully cancelled as requested. Going forward, we kindly ask for you to allow ***** hours to receive a follow up from us.  

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 230. Plus tax for a beautiful Johnny Was dress after receiving one as a gift about 4 years ago they became my go to store for a real treat as they are expensive. Imagine my disappointment when it tore the material just shredded after only a year and a half I wash them very carefully, never put them in the dryer and on delicate. The manager of the store in ******************, Ciscely, said the material is thin, I replied that doesnt mean a dress should disintegrate, I have thin material dresses that have lasted years. Johnny Was has taken a nose dive in their quality and is not standing behind the quality of their clothes.They are accepting and expecting dresses to disintegrate after a year and a half. I have been in touch with -if you can call it that-not ever actually been able to talk to a real person despite about 10 calls A manager called ** replied after many emails and calls, she stated the incorrect name of the dress I have and said nobody else has complained about it. And they would not exchange the dress for one that is not ripped. Dissapointed -Johnny Was low quality (and torn.)

    Business Response

    Date: 06/20/2024

    Hi *****, as discussed in our previous email outreach, once the order information associated with your damaged item is received, we are happy to investigate. I apologize for any misunderstanding regarding your concern and look forward to resolving this together. 

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $300.00 blouse on line. Jonny *** shipped it via Federal Express which is widely considered an unreliable carrier in ******. In the past, items sent Federal Express have never arrived and pictures of where they delivered it are no where near our address. ***** *** Rep told me that I needed to pursue a resolution with Federal Express. However the contract to deliver the item is between Federal Express and *********. So ********* is liable for the lost item - not me, the customer, regardless of the fact that in small print way down at the bottom of their pages of terms and conditions which they know the customer never reads, it does state that ***** *** does not bear any liability for items lost by the carrier. I would like my money back and an apology from the company and from the manager of the Honolulu store.

    Business Response

    Date: 06/03/2024

    Hi *******, we're so sorry to hear you did not receive your order as expected and could not get the assistance you needed. I have just followed up via email regarding your order and can confirm a refund was issued earlier today. I look forward to resolving this inquiry for you and answering any questions you may have. 

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to call. Chat, in the past when I have placed orders. No one has ever responded. Yet I have contacted them during there open hours. March 18, I placed an order and decided same day I wasnt sure about a color. I called, emailed, tried to get live chat, several times. No one ever answered. I tried to cancel this order-******** I got an email that told me clearly they hadnt read my emails at all as didnt respond to anything I wrote about cancelling. This afternoon they emailed me this item shipped this was against my wishes. I want an immediate refund and an explanation of how such a large company has no available customer service, though they say they do??? I consider this false advertising. All my past purchases have been from there website.

    Business Response

    Date: 03/20/2024

    HI *****, thank you so much for bringing this to our attention. We do apologize that we were unable to cancel your order as requested. At the moment, we are experiencing higher volume than usual which has impacted our ability to respond to our customers as quickly as we like. Still, that is no excuse to not be provided the service you deserve. 

     

    I have requested that your package be returned to sender and will have a member of our leadership team reach out to you shortly with next steps. Please keep an eye out in your email for more details. 

    Customer Answer

    Date: 03/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online on December 7th and it is now December 19th. I have received no response from the company except after I called their customer service line twice I received an email with a ticket number. My order still has not arrived and the tracking status states shipped. I have no idea where my package is and I can't speak to a human to resolve this matter. This is terrible costumer service for an item that is very expensive. Is the package lost? Did they deliver it to the wrong address? Who knows?

    Business Response

    Date: 12/20/2023

    Hi *******, thank you for reaching out- I apologize for any delay you may have experienced in trying to reach us. I have taken a look and can see that you had initially called us on Monday, December 18th regarding your order. Yesterday, December 19th, a member of our team had responded to your inquiry providing your order information, tracking (number and link) and the date that your order was shipped. Our system shows this email was read and opened 10 minutes after the communication was initially sent. 

     

    After referencing the same information our agent provided, I can see that your order was marked as delivered today, December 20th. I will be sure to follow up via email and confirm if you need any additional assistance with your order. 

Johnny Was is NOT a BBB Accredited Business.

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