ComplaintsforWestlake Portfolio Management, LLC.
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with First Premier. I do not have a contract with First Premier. They did not provide me with the original contract as requestedBusiness response
05/29/2024
We are not First Premier and are not associated with First Premier.Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a car from a friend who had a loan thru Westlake and she sent the money in for payoff. 2 months later and we still have not received the title nor a lien release document. Have talked to this company atleast 3-4 times a week and its always a different excuse. ****** claimed to have over nighted 3-4 different times. Gave bogus tracking numbers and now the latest instance sent us improper documents not stating them as the lien holder but a separate company!! Everytime you do get thru (and the phone system doesnt magically fail and disconnect you when holding or transferring) they tell you itll take ***** hrs to EVEN SEND AN EMAIL. Im not sure if they are using this car for collateral on other loans but we are getting near contacting a lawyer for loss value due to the car sitting because We cant even license it!Business response
05/01/2024
Good morning, We are unable to locate an account number based on the phone number, email address or name provided on this complaint. In order to further assist you with your complaint, please provide the full VIN for the vehicle and/or the account number.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle thru US Auto sales in 2014 had the vehicle for less then a year due to it no longer working. Check engine light came on and it would no longer start. I was still paying on the vehicle while it set in my parking lot. Spoke to Corporate at the ************* ** location and was told they would pick up the vehicle (which they did) and write off the remaining balance. At that time ***** was having thousands of recalls and US Auto sales was refusing to fix the vehicle. 10 years later Im being told I have a remaining balance of $6,858.00. How does a balance appear out of the blue 10 years later. I need proof contract and remaining balance as well as why I was told something only for it to be reversed a decade later. I need someone to contact me to explain how a company that was shut down due to there lies can get away with something like thisBusiness response
03/01/2024
Hello,
We do not locate an account under your name, phone number or email provided. Please provide your account number with us, an email address associated with your account, full VIN number or full social security number so that we may locate your account and assist you.
Customer response
03/01/2024
Complaint: 21362355
I am rejecting this response because: I need someone to contact me so I may provide my social security number and anything else needed to locate an account. Phone number ************.
Sincerely,
********************Business response
03/01/2024
Good afternoon,
you may contact us and provide your social security over the phone to our agents and obtain your account information that way. You may also provide us with the email address associated with your account, full VIN of the vehicle or phone number associated with your account.
Customer response
03/05/2024
Complaint: 21362355
I am rejecting this response because: obviously Ive called customer service and wasnt provided any type of assistance. That is the reason for the bbb complaint and me providing my phone number. This company lacks customer service and any type of support.
Sincerely,
********************Business response
03/08/2024
Good afternoon,
you may contact us at ************* and provide your social security over the phone to our agents and obtain your account information that way. You may also provide us with the email address associated with your account, full VIN of the vehicle or phone number associated with your account.Initial Complaint
02/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
paid off my car in November 23 it's now February 24 and still haven't received my title I keep getting hung up on transferred to many different departments no helpInitial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid off vehicle 8/22/2023. I was told I would have my title and release within 30 days. I have made several calls and no response. Vehicle was purchased thur U.S. Auto Finance who went bankrupt and west lake portfolio took over for them and gladly received my payments but will not release my title. No communication or updates it now december 19th and I have nothing. I can't sell the vehicle with out title or even a release form to give to SCDMV. This is a major inconvenience for me and this business practice is very poor please help me move on from this stressful situation. When you call they transfer you to an automated machine. Then when you ask to speak to a live CSR they transfer you to Westlake title department who then inform you is all they can do is transfer you to Westlake Portfolio Management because they have no access to the information but they will send a email to cooperate office to the titling ***** I asked to cc on email he said that's against company policy it only internal for them to see. Please help me with this and me as a consumer be told they can't find my title.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My complaint is in regards to a vehicle financed through Westlake portfolio. The vehicle that was financed was a **** Fusion and the doors wouldn't lock. I purchased an extended warranty. Vehicles prior to the model I purchased had a recall and the vehicles after that however not the model I purchased. My car was being broken into by co workers. The doors wouldn't lock. I want this removed from Credit report because of the safety issue that they refused to repair. I want this removed from the credit report and I want thedebt settled.Business response
11/30/2023
We are unable to locate an account number for you under the name, phone number or email provided in your complaint. Please provide the account number so that we may assist you.Initial Complaint
11/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company is ripping me off every since us auto sale gave them our loans they have had my car loan still at the same price there not putting any thing towards the principal just the interestInitial Complaint
08/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My farther has passed and Im the sole beneficiary over the estate and he had a car 3 months from paid off I asked if I could pay it ******* financing said it was fine and now they are permanently closed and sent the wrong paper work and the dmv said I need a release form from who ever owned the lean now and its this ***************** place and Ive been trying to get this form from them since may they sent some type of paper and the dmv said it was wrong again and everytime I call west lake its always some headache and then they dont even send the right paper I just need help to get my dads car in my name he passed a year in a half ago and I just want this behind me Im only *************************************************************************************** know how on this subject to get it done while I have to help run my dads old flooring business just please reach out if you can help me I would up load a document of me being the sole beneficiary if you want just ask the west lake have all the in even my id so just Let me knowBusiness response
08/14/2023
We are still currently working on this complaint and are pending some information from another department. Once received we will provide a response.Customer response
08/16/2023
Complaint: 20421529
I am rejecting this response because: I really dont understand what this means
Sincerely,
***********************************Business response
08/22/2023
We are still currently working on this complaint and are pending some information from another department. Once received we will provide a response.Initial Complaint
07/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I need someone from Westlake portfolio to contact my girlfriends *** insurance The loan was for a car that was totalled ************* paid what they claimed car was worth The *** insurance is to pay the difference *** states that Westlake must file a claim with them so they can pay the remaining balance of the loan Westlake refuses to do soBusiness response
07/25/2023
No account number was provided nor any information that we could use to locate the account. Your girlfriend needs to file a complaint as we cannot provide you any information being that you are not a signer on the account. Thank you.Customer response
07/25/2023
Complaint: 20358282My girlfriends name is *********************
How about you give me a number I can call where I can talk to someone with an IQ north of 12
Sincerely,
*************************Initial Complaint
07/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Have no record of my vehicle in there files so I cant get my car title so my car is not legal to drive because tags expired and car is paid off by records at dmv shows it still has a lean on itBusiness response
07/14/2023
We are unable to locate an account under your name, phone number or email. Please provide the *** number for the vehicle.
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Customer Complaints Summary
586 total complaints in the last 3 years.
408 complaints closed in the last 12 months.