ComplaintsforWestlake Portfolio Management, LLC.
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a vehicle from ** auto 6 days before they went out of business. They never sent in my vehicle registration. I have an expired temporary tag. DMV told me they cannot give me a temp tag or register vehicle because the vehicle has a lien and I do not have a title. The company that took over Us auto accounts and continues to collect money from me has been unable to help for 8 weeks having me send emails that get returned and says no one can help me ** they do not have the paperwork from US auto. I do not know what else to do. I need help. *** spent hours on the phone with Westlake and hours in DMV with no resolution.Initial Complaint
01/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with WESTLAKE PM and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can't proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If can't proof all 3 delete this account from credit report as soon as possible!Business response
01/24/2023
Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns as well as the account. In an effort to provide quality personal service, Westlake Portfolio Management has responded directly to the customer in writing directly to the customer in writing and that response has been uploaded here. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response.
See Attachment/File: ID Theft AffidavitInitial Complaint
01/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted the BBB in December about West Lake Management Portfolio who does ************** for the company Byte. After signing an account closure assignment with me in August they failed to close my account and continue taking $83.25 from my credit card for 5 months (Aug-Dec) after the contract was signed. Therefore, breaking contract and stealing money from me. I request a refund for those 5 months totaling $416.25 through the better business bureau. The company byte in turn reached out to me via email on Dec 20th 2022 stating I should receive a full refund in the mail in ***** business days. It's been nearly a month and no refund was received. They left the number for West Lake Portfolio Management in said email for me to call if I had any question regarding my refund. I called this number Jan 18 2023 and the rep told me that no refund would be issued through them that I need to call byte even though byte doesn't handle the financials. I just want my money back they stole from me after they broke our contract. and I'm trying to do it civilly.Initial Complaint
12/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not aware of this account. I have reached out to three Credit Bureaus and WESTLAKE PORTFOLIO ****************** to have this account removed from my file and they are continue to said the same excuse, which should no longer bearable. Regardless of all actions done on my end, there was no action from three Credit Bureaus. Thus, I am reaching out to seek assistance to have WESTLAKE PORTFOLIO MGM confirm that I have no account with them and that the three Credit Bureaus can simply remove it from my credit report.Business response
01/31/2023
Business Response /* (1000, 8, 2023/01/18) */ Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns as well as the account. In an effort to provide quality personal service, Westlake Portfolio Management has responded directly to the customer in writing directly to the customer in writing and that response has been uploaded here. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response.Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Westlake Portfolio Management has been void of communication as it pertains to issuing a refund totaling over $300 for my canceled BYTE account. The account originally cancelled in October in which they issued a refund, however it was sent to the wrong address. I called and advised the address it should've been sent to however a month later it had still not been received. Here we are now, having to have another check issued. I asked for it to be overnighted in which I was rudely cut off and advised it is not guarantee although they have made numerous mistakes in regard to getting me my check.Initial Complaint
12/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I WAS BAMBOOZLED IN SIGNING UP FOR THIS SMALL LOAN THEY INFORMED ME THAT I NEED TO GIVE THEM MY BANKING INFORMATION FOR A ONE TIME PAYMENT, BAD MISTAKE WHEN MY FIRST PAYMENT WAS DUE IT WAS PAID ON TIME THEN THEY TOOK OUT ANOTHER PAYMENT FOR $215 , I IMMEDIATELY (MADE MY ACCOUNT OVERDRAWN) CONTACTED THEM FOR A REFUND , ITS BEEN OVER A MONTH AND A HALF STILL NO REFUND CHECK AFTER THEY INFORMED ME THAT IT IS IN THE MAIL , I BEEN CALLING AN THEY ARE TELLING ME THAT ITS IN THE MAIL, THEN THEY DEFERRED MY PAYMENT WITHOUT MY CONSENT , AN TOLD ME THAT THEY TOOK THE REFUND TO PAY FOR DECEMBER I SAID WHAT , I BEEN WAITING FOR MY PAYMENT AFTER YOU GUYS TOOK A ADDITIONAL PAYMENT OUT. THEY WERE RUDE AN UNPROFESSIONAL I JUST WANT MY REFUND BACK WHAT THEY PROMISED MEInitial Complaint
12/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Westlake Portfolio took over my car note from ******** Financial. Within 2 weeks I received a letter from Westlake stating " Westlake Portfolio Management has been notified that the property insurance covering the above-referenced vehicle has either lapsed or been terminated" When I called and asked who "notified" them, (b/c that claim is false and that the car has always been insured), I was told that no one notified them, that the system generates the letter b/c they don't have insurance info on file b/c they just took over the loan. When I asked, "Why don't you just send a letter requesting insurance information instead of sending out a letter stating an obvious false claim of "being notified" "? (which was an outright lie) I was told again that the computer generates the letter and it's their way of letting us know they need proof of insurance. And that everyone gets the letter Once again, all I ask is why make the false claim and lie to people, saying you were "notified" that their insurance is lapsed or expired? Why not just notify them that you need a copy of their insurance for your file since you have taken over their loan?Business response
01/25/2023
Business Response /* (1000, 5, 2023/01/06) */ Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns and has responded directly to our customer ************ in writing. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response.Initial Complaint
12/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Westlake took over as leinholder on my 2012*********** on XX-X-XX from ****************** I've been trying since that date to get this company to show as leinholder on the title and give me a letter of guarentee as the vehicle has been totaled out since XX-XX-XX on vehicle insurance. I've talked to over 10 represetatives who were unable to help me, but to keep saying payments behind well if I make payments then it messes with the paperwork up on the insurance company side I don't want to have to refile all the paperwork with the insurance company. My insurance company agent is actually the one that got ahold of someone and got the amount owed. I haven't been able to reach anyone to help me get the needed documents. This company taking so long is now affecting my credit report as it shows deliquient on payments. I can submit the email from my insurance agent if needed at a later time.Business response
01/13/2023
Business Response /* (1000, 5, 2022/12/27) */ Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns and has responded directly to our customer ************ in writing. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response.Initial Complaint
12/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In early august of this year, I signed an account closure contract with ****. This contract was to release me from further payments being withdrawn. I checked my credit card statements from the last few months, and this company has continued to withdraw money out of my credit card. **** works with West Lake Portfolio Company, that is who billing is through. This Westland company has many bad reviews, unhappy customers and I'm not exception. I'm expecting a refund of the money they've been taking from my account which is in the amount of ****** per month for the last 5 months since the contract was signed. That should be a total of ********Business response
01/23/2023
Business Response /* (1000, 5, 2023/01/05) */ Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns and has responded directly to our customer and the ***, in writing. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response.Initial Complaint
12/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
NATURE OF THE DISPUTE -THIS COMPANY GOT THE LOAN FROM ******** FINANCIAL WHICH They ACQUIRED AFTER The CAR WAS REPO, I was TOLD ONCE THE CAR IS SOLD AT AUTION THE BALANCE Will be RETURN TO ME PAY OFF PRICE WAS ****** THIS COMPANY IS CHARGING Me ******** AND PLACED IT ON MY CREDIT REPORTBusiness response
01/27/2023
Business Response /* (1000, 5, 2022/12/23) */ Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns and has responded directly to our customer and the BBB, in writing. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response. Consumer Response /* (3000, 7, 2022/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure what the company comment were Business Response /* (4000, 9, 2023/01/05) */ Thank you for bringing this matter to our attention. Westlake Portfolio Management values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Westlake Portfolio Management has reviewed the customer's concerns and has responded directly to our customer and the BBB, in writing. Should the customer have additional questions or concerns, he or she may reach Westlake Portfolio Management directly at the contact information provided in the written response.
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Customer Complaints Summary
606 total complaints in the last 3 years.
369 complaints closed in the last 12 months.